2002 Jaguar X-Type
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Jaguar › X-Type › 2002
These records cover every 2002 Jaguar X-Type. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2002 Jaguar X-Type. Newest first.
On certain passenger vehicles equipped with lhd manual transmissions, the hand brake, which applies the parking brake, may not apply sufficient pressure to the brake pads to prevent the vehicle from moving if the manual transmission was left in the neutral position. the automatic adjuster within the hand brake may not work properly causing the hand brake…
Risk and remedy
Risk
If the vehicle travels outside the recommended range, the vehicle may roll away and a crash may occur.
Remedy
Dealers will replace the existing automatic adjustment hand brake lever system on the affected vehicles with a manual hand brake lever system. the recall began on january 14, 2005. owners should contact jaguar at 1-800-452-4827.
On certain passenger sedans, the power circuit which feeds the direction indicator system could fail. this could result in the driver being unaware that the external turning indicators are not operating because the internal "tell-tail" light on the driver's instrument panel continues to work normally.
Risk and remedy
Risk
The loss of rear turn signals could fail to warn a following driver that the vehicle IS turning and could result in a crash.
Remedy
Dealers will replace the general electric module. owner notification began april 1, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact jaguar at 1-201-818-8500.
Owner complaints
116 complaints13 involved a crash3 involved a fire8 injuries
What owners report most
Latest complaints
- Engine · Structure › Body · Suspension
I was traveling sb I25 mile marker 251 on7/7/17 at 13;20. When a 6FT long tire debre was in the road and got hit by truck and thrown into my radiator and damaged the front end of my vehicle. When I talk to chp he had an earlier report of this yet it was in the road when I entered onto what I…
I was traveling sb I25 mile marker 251 on7/7/17 at 13;20. When a 6FT long tire debre was in the road and got hit by truck and thrown into my radiator and damaged the front end of my vehicle. When I talk to chp he had an earlier report of this yet it was in the road when I entered onto what I believed was a safe highway. I have the required liability insurance, this IS not covered. The trucking co says they arent liable so the only other liability IS cdot since the road wasn't safe.
- Air bags
"Takata recall, IS there a reason to replace the air bags? I would seriously like to know!
- Engine and engine cooling
Cpsc: 2002 jaguar x-type : consumer stated he ordered a blue devil radiator/block sealant for a small leak coolant, but the sealant was deemed defective once it had added to the radiator. It caused the vehicle to overheat and the fans to run high. *SS the consumer was informed the head gasket needed to be replaced. *Jb
- Engine
When driving the engine will shut-off without any warning with loss of power steering. will not restart. this has happened three times - the first time was around sept. 13. car has been towed three times. I was told the computer box was "filled with about a 100 codes and were erased and the car…
When driving the engine will shut-off without any warning with loss of power steering. will not restart. this has happened three times - the first time was around sept. 13. car has been towed three times. I was told the computer box was "filled with about a 100 codes and were erased and the car should be fine". The mechanic has extensive jaguar experience. I have only driven this car about 100 miles since the first incident to the present date. (i was afraid to drive this car much because I do not know when the problem will occur). on 4-21-04 the problem occurred again and I was unable to steer the vehicle (at a pedestrian industrial intersection) and my family was in the car. I researched the internet and this IS a common problem with the 2002 jaguar x-type. this car IS dangerous to drive and a danger to the public, myself and to my family. I have owned this car since new and never abused. it needs to be recalled and the problem fixed before someone IS killed! updated 05/20/14 updated 06/19/14
- Electrical system
TL* the contact owns a 2002 jaguar x- type. The contact stated that while attempting to shift into any gear, the key fell from the ignition. The failure was sporadically recurring. The vehicle was taken to an authorized dealer, who diagnosed that the gear box needed to be replaced. The vehicle was…
TL* the contact owns a 2002 jaguar x- type. The contact stated that while attempting to shift into any gear, the key fell from the ignition. The failure was sporadically recurring. The vehicle was taken to an authorized dealer, who diagnosed that the gear box needed to be replaced. The vehicle was to be repaired. The vin was not available. The manufacturer was notified of the failure. The approximate failure mileage was 63000.
- Power train
TL* the contact owns a 2002 jaguar x- type. The contact stated that while driving 40 mph, the vehicle began to lose power. The vehicle was towed to the dealer for inspection where they stated that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the…
TL* the contact owns a 2002 jaguar x- type. The contact stated that while driving 40 mph, the vehicle began to lose power. The vehicle was towed to the dealer for inspection where they stated that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,000. ..Updated 01/23/2014 *bf the consumer stated a recall was issued regarding the transmission. However, jaguar refused to address it. the consumer stated he had to replace the transmission tiwce.
- Power train
TL* the contact owns a 2002 jaguar x-type. The contact stated that while parking, there was a loud explosive noise heard as the vehicle suddenly accelerated. The contact mentioned that the check engine and the gearbox warning lights were illuminated. The vehicle was taken to a dealer where it was…
TL* the contact owns a 2002 jaguar x-type. The contact stated that while parking, there was a loud explosive noise heard as the vehicle suddenly accelerated. The contact mentioned that the check engine and the gearbox warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the power transmission needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 74,000. *tr
- Structure › Frame and members › Underbody shields
A-frame and front corner panels are rusting out due to a design flaw. Jaguar refuses to fix this issue. With a rusted out a-frame it makes the car extremely weak and if in a crash the car will crumble. Major issue, please help. *Tr
- Power train · Suspension
The jaguar dealer replaced the transmission and related parts in the car as it was un-drivable. after re-assembly, the car would make clunking sounds when turning tight turns and over bumps and dips. this became more noticeable over time, until the dealer wanted to replaced most of the…
The jaguar dealer replaced the transmission and related parts in the car as it was un-drivable. after re-assembly, the car would make clunking sounds when turning tight turns and over bumps and dips. this became more noticeable over time, until the dealer wanted to replaced most of the suspension. it turns out that the transmission sub-frame IS bolted through the floor pan to spot-welded nuts. the technician broke these nuts loose during re-installing the frame member (perhaps by over-torquing). the drivetrain would then shift during the tight turns and over bumps making a loud clunking in the unibody. *tr
- Electrical system · Engine · Power train
The engine would quit running, usually when turning right and usually while bouncing over a bump. the car would sometimes show codes relating to the transmission, cylinder misfiring, or the security system failing. sometimes no codes at all would be stored, and sometimes the car would start back…
The engine would quit running, usually when turning right and usually while bouncing over a bump. the car would sometimes show codes relating to the transmission, cylinder misfiring, or the security system failing. sometimes no codes at all would be stored, and sometimes the car would start back up on its own after a brief moment. other times it was un-drivable. the underlying issue turned out to be the positive battery cable supplying the fuse box was rubbing against a transmission mount bolt head and grounding out. *tr
- Electrical system
TL* the contact owns a 2002 jaguar x-type. The contact stated that the key was worn and was unable to start the vehicle. The vehicle was towed to the dealer for inspection where they advised that the cause of the failure was the ignition, which was worn. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was 95,000.
- Structure › Body
Design flaw in inner and outer rocker panels lead to rust through of uni-body. By the time owner sees first indication of rust, uni-body IS almost completely gone. Components rust from the inside out. It seems that jaguar has corrected this design flaw on 07 and newer models. In an accident there would be no strength in uni-body, no energy absorption, and car could literally be "cut in half". *tr
- Structure › Body
2002 jaguar x-type. Front inner structure around a pillar and connection to rocker panels IS rusting badly at a crucial structure point. Started noticing in 2010,with complete issue this year. Replacement panel has drain built in vs. Original with no way to frain moisture from inner rocker. *tt
- Power train › Automatic transmission
TL* the contact owns a 2002 jaguar x-type. The contact stated while driving the gear box fault lamp illuminated. The contact mentioned that the second time the failure occurred the vehicle stalled. The vehicle was taken to the dealer who diagnosed that the transmission was defective and needed to…
TL* the contact owns a 2002 jaguar x-type. The contact stated while driving the gear box fault lamp illuminated. The contact mentioned that the second time the failure occurred the vehicle stalled. The vehicle was taken to the dealer who diagnosed that the transmission was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 37,800.
- Air bags › Frontal
TL* the contact owns a 2002 jaguar x-type. The contact was driving 6 mph when another vehicle crashed into the side of her vehicle. The vehicle was destroyed and the driver side air bag did not deploy. The contact sustained back injuries and a police report was filed. The insurance company deemed…
TL* the contact owns a 2002 jaguar x-type. The contact was driving 6 mph when another vehicle crashed into the side of her vehicle. The vehicle was destroyed and the driver side air bag did not deploy. The contact sustained back injuries and a police report was filed. The insurance company deemed the vehicle was destroyed. Neither the dealer nor the manufacturer was contacted in regards to the failure. The failure mileage was 96,000. updated 05/25/11 *bf
- Power train
I was stopped in front of my garage, waiting for the door to open, with my foot on the brake pedal, when all of a sudden the engine began to speed up and brake pressure failed to stop the vehicle. The vehicle struck the partially open door, then smashed in to cabinets in the rear of the garage.…
I was stopped in front of my garage, waiting for the door to open, with my foot on the brake pedal, when all of a sudden the engine began to speed up and brake pressure failed to stop the vehicle. The vehicle struck the partially open door, then smashed in to cabinets in the rear of the garage. Damage to the vehicle and the garage was severe. There car suffered damage to the front bumper, the hood and scratched the windshield and roof. I was not injured, but badly shaken by the incident. The vehicle has about 60,000 miles. I see in your complaint reports that this has occurred several times previously to the same model and year jaguar. The car has yet to be repaired. *Tr
- Suspension › Rear
Noted a metal fatigue vertical separation in the right rear trailing arm of the rear suspension approximately 4 in long. No damage to the link IS noted and appears to be a stress fracture. Complete fracture of the link could occur at speed if a road hazard, i.e. Pothole or rough road surface IS…
Noted a metal fatigue vertical separation in the right rear trailing arm of the rear suspension approximately 4 in long. No damage to the link IS noted and appears to be a stress fracture. Complete fracture of the link could occur at speed if a road hazard, i.e. Pothole or rough road surface IS encountered causing the rear wheel to possibly separate from the vehicle. Manufacturer was notified directly but was told to take it to a dealer photos are available and car can be made available for inspection. *Tr
- Equipment · Suspension › Front
Right front axle broke while driving! Thank god I was going below 5 miles in the shopping center parking lot. How could this have happen. It was just 2 months ago I had new brakes and wheel bearings put on the car and the automotive place said my car was safe to drive. *Tr
- Power train
1. this IS my 3RD sua. see 10320564 for 1ST 2. trip components: country roads, a ferry, city streets, and fwy for approx. 40 miles. the incident occurred after 10 miles of fwy and during approx. 1.5 miles of city streets. 2. I turned onto a semi-steep st. Approaching a mall. the 2ND light…
1. this IS my 3RD sua. see 10320564 for 1ST 2. trip components: country roads, a ferry, city streets, and fwy for approx. 40 miles. the incident occurred after 10 miles of fwy and during approx. 1.5 miles of city streets. 2. I turned onto a semi-steep st. Approaching a mall. the 2ND light before the mall changed and I was going fast enough to downshift to aid braking. I was the 3RD car from the light in the left lane. I had shifted to drive after stopping, my foot on the brake as I waited. the light changed and as the car ahead began to move and when there was room, I moved my foot from brake to throttle. I think that I applied some pressure after engine and slope got it moving. as it began rolling, I felt what I thought was a shift. the car began going faster and faster by itself so I moved my foot on the brake. car didn't want to stop so I put it in neutral and it stopped [no engine roar during this as in prior sua's.] after stopping, the engine idled down quickly. because of traffic I did not take the time to kill ignition. it ran ok so I proceeded to run my mall errand and then took it to jaguar. 3. this was a thurs. And we had a 2500 mi. Trip scheduled for the following wed. on mon. Service advisor told me that there were 2 xmission faults they were investigating, but that I might be able to get the car tues. I went in early and went for a test drive with a tech with no sua. he talked about the xmission faults and said that 1 was a sensor at the gear shift and the 2ND a sensor up forward which might reflect a shifting that caused the engine to think it needed gas (i'm not technical). more review was needed so we had to rent a car for the trip. this wk I was told that because there were no faults [was 2], and after a review of all the documentation and data from all 3 sua's which were all unverified [was 2], that there are "no concerns" and that the car IS safe to drive. and I will be billed for $379 plus gas. *Tr
- Engine and engine cooling · Fuel system, gasoline
TL* the contact owns a 2002 jaguar x-type. While driving approximately 20-25 mph, the fuel level indicator failed. The vehicle was taken to a local repair facility where it was determined that the fuel sending unit had failed and the fuel gauge would need to be replaced. In addition, when…
TL* the contact owns a 2002 jaguar x-type. While driving approximately 20-25 mph, the fuel level indicator failed. The vehicle was taken to a local repair facility where it was determined that the fuel sending unit had failed and the fuel gauge would need to be replaced. In addition, when activating the air conditioner, the engine mount warning light would intermittently illuminate on the warning panel. The vehicle was not taken to the dealer for the failure. The vine was not available. The failure mileage was 110,000 and the current mileage was 130,000.
- Power train › Automatic transmission
Tl*the contact owns a 2002 jaguar x-type. The contact stated that while driving at 45 mph on may 21, 2010, the transmission failed and the vehicle lost power; a light indicating gear box fault illuminated on the instrument panel. The vehicle was towed to a repair shop. The contact called the…
Tl*the contact owns a 2002 jaguar x-type. The contact stated that while driving at 45 mph on may 21, 2010, the transmission failed and the vehicle lost power; a light indicating gear box fault illuminated on the instrument panel. The vehicle was towed to a repair shop. The contact called the dealership and was told that because the vehicle was no longer under warranty, he would be responsible for repair expenses. The contact called the manufacturer who stated that there was no failure within the vehicle. The current and failure mileages were approximately 64,000. Updated 11/03/10. *Lj updated 12/29/10 *bf the consumer stated the vehicle would shift in reverse or drive. Updated 04/15/11
- Power train › Automatic transmission
I bought my jag 2002 x-type used with 38,000 on it.but after a years ownership on 2/10/10 with about 50,000 on it while driving I experienced an engine deceleration and an error message came on the dashboard saying gearbox failure pulled over to the side of the road out of the way of traffic…
I bought my jag 2002 x-type used with 38,000 on it.but after a years ownership on 2/10/10 with about 50,000 on it while driving I experienced an engine deceleration and an error message came on the dashboard saying gearbox failure pulled over to the side of the road out of the way of traffic switched off car and put it back on put in drive but could not go over 30mph took it to jaguar for a diagnostic was told needed transmission,fuel pump.and oilpan gasket cost almost 10,000 doll. Too expensive for me then took the car to the local co they replace trans and everything on the diagnostic done by jaguar for 118.00. Get my car back after 2 mths driving car and same thing happens again a week after trans replacement gear box failure take it back after another month am told I have an electrical prob after 52,000 spent on parts and labor my car IS still in the shop . I see that there are many x-type owners out there with the same prob jaguar needs to come clean and step up to take responsability for this trans prob I am sure like me we all love our cars but not enough to keep spending thousands of dollars on a prob that cant be fixed!!!!!! *Tr
- Latches/locks/linkages
There was no crash associated with this problem. all four door locks have become inoperable from the outside of the vehicle. the problem can be fixed by replacing the door latches. this started happening occasionally when the car was three years old and has gotten much worse. in an emergency it would be impossible to open the doors from the outside. *Tr
- Power train
1. vehicle was being driven on a 30 mile trip to run errands. cruise control was used during the first 2 segments of the trip but not thereafter. after three or four errands and dinner we proceeded to a smaller mall where the engine was stopped with ignition in radio mode while the wife went…
1. vehicle was being driven on a 30 mile trip to run errands. cruise control was used during the first 2 segments of the trip but not thereafter. after three or four errands and dinner we proceeded to a smaller mall where the engine was stopped with ignition in radio mode while the wife went into a store for a few minutes. 2.after she returned I started up, backed out, and proceeded forward approximately 75' to a left turn onto the mall exit road with approximately 100' left to the stop sign at the crossing street. I accelerated from the turn and all of a sudden the engine roared and we shot ahead. I jammed on the brake as hard as I could, but we kept accelerating. I then shifted into neutral and stopped with the nose of the car just past the stop sign. the engine was still roaring so I turned the ignition off. at that point two cars crossed in front of us. this was the second incidence of unintended acceleration. the first, 100K miles earlier was similar with the only difference being that the car was parallel parked and it took off almost immediately after I put it in drive and my foot was still on the brake. there was enough room that I was able to successfully stop it as above with no accident. 3. immediately after the 1ST incident jaguar performed an ecm reflash as per jaguar tech line advisory, checked all cable linkage and throttle body. after the current incident jaguar scanned for codes, found none for the throttle body, but found 3 codes for misfires, 2 for transmission, and 3 for brake switch. they cleared codes, drove car and were unable to verify concern. they further were directed by techline to do a vehicle scan, flight recorder data, and vehicle sessions. all the data was sent to the uk for investigation. this past weekend while waiting on the uk they drove it some more. I was informed verbally yesterday that we could have the car back next week when we returned from vacation. that the car was "safe" and "good to go." *tr
- Power train › Automatic transmission · Vehicle speed control
Jaguar 2003 transmission failure nearly causes fatal accident on highway in ga. dealer denies recall # xt307 S941, will not fix, see http://www.arfc.org/complaints/2002/jaguar/x-type/. *Tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10231233Unable to Login to SDD - Recommended TOPIx browsers screen is displayed.
- 10231183This update contains a software update for the HD RADIO? module
- 10231178Software update 06
- 10229387Diagnostic Software Hardware
- 10228531DVD software update
- 10227618Diagnostic Concerns.
- 10226608Vehicle Communication Device fails to communicate
- 10226588Audio System Speaker Diagnosis
- 10212866Diagnostic Concerns.
- 10212857Mongoose Update.
- 10212856Mongoose Update
- 10212854Error during key programing
- 10212850Important firmware update required for the DA Dongle /DA-VINA.
- 10212848Fuel System Concerns.
- 10212845Attachment.
- 10212844Attachment.
- 10212843Attachment.
- 10212840Unable to access SDD after installation of DVD131.04.
- 10212838Image.
- 10212837Image.
- 10212824Fuel sender unit fault - incorrect diagnosis.
- 10212822Check customers phone compatibility using the Jaguar.
- 10146032A customer may report "Hood Open" message displays on IP with hood closed.
- 1014603118C - New face of InControl Touch Pro and 18C software improvements
- 10146030SIM card activation issues
- 10146029InControl Touch Pro phase 4 customer letter
- 10134968Jaguar Land Rover Shop Foreman Conference Call
- 10127619Presentation from Dealer Shop Foreman Conference Call
- 10097535"Issue: this ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as no fault found. Cause: incorrect diagnosis."
- 10097040"Help with diagnosing any issues / faults can be gained by phoning your jaguar technical helpline to help us with our analysis please ensure that you have the following information available before contacting jaguar cars: vin vehicle type and model date acm was fitted to the vehicle a concise description of the problem and its regularity of occurance the software level and build date cose of the acm fitted. Work performed on the vehicle to solve the problem to date IS this a problem seen immediately after installation IS it permanent how does the problem demonstrate itself what i-pod IS the customer using...etc many thanks for your help topix - ssm39290 - audio connectivity module (acm) page 1 of 1 http://"
- 10097035"Re-issued dec 2015. Please note that as yet jaguar vehicles with bulb failure monitoring systems for trailer light failure sensing are not compatible with trailer light boards that have led based illumination. As a result of this the led lighting on the trailer board may flicker during the sensing function. (This issues will also present itself if fitting led rear light clusters available in the aftermarket(non-jaguar approved accessory) based upon this we recommend that trailer light boards with standard incandescent bulbs only are fitted."
- 10096229"Issue: when investigating customer reports for incorrect fuel gauge concerns the dealer technician may diagnose that the fuel senders are open circuit. This diagnosis may be incorrect depending on the multimeter settings selected by the technician during measurement. Cause: the multi meter range maybe set at 'auto' and during a sweep of the sender from 50ohms to 998ohms the multi meter has to change its measurement range. For approximately 1 second, during the range switch over point, the multi meter display indicates an open circuit. This IS incorrectly being diagnosed as a sender fault"
- 10095863"Issue: da-dongle/da-vina/da-st512 - j2534 vehicle communication interface device (vci) software requires updating to the latest level. Da j2534 software driver level V4.0 (must be updated to this level on all sdd machines that use this device) da app hub level V2.4.0 (must be updated to this level on all sdd machines that use this device) da firmware level V57. (Only needs to be updated once to each device, because this IS held on the device itself)"
- 10095852"Issue: jaguar land rover north america service diagnostics would like to make all sdd users aware of an emerging concern being tracked via the epqr system. Users report dvd133 IS unable to fully communicate with pcm on legacy jaguar vehicles, and regardless of pcm status icon displayed on network summary screen, sdd may not display dtcs from the pcm cause: this issue IS currently under investigation in the uk and will be addressed on a future sdd software update."
- 10079821Issue: a customer may raise a concern of their vehicle not passing state inspection in california and there IS no warning light or other suggestion of a fault.
- 10064951This ssm has been released to address the high number of speaker assemblies returned, many of which are deemed as n fault found. Cause: incorrect diagnosis."
- 10029254Jaguar: during standard calibration testing of a replacement adaptive restraints control module (rcm). The deployment time for side airbag and side curtain airbag was not optimized for one specific potential deployment scenario.
- 10024830Power assist steering leak/heavy/noisy - diagnostic aid.
- 10021071Windshield heater inoperative.
- 10019874Squeaking noise power steering repair procedure.
Every Jaguar X-Type model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.