2014 Keystone Montana
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Keystone › Montana › 2014
These records cover every 2014 Keystone Montana. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2014 Keystone Montana. Newest first.
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps…
Risk and remedy
Risk
If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
Remedy
Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 Montana, 2014 Alpine, Big Sky, and Fuzion, and 2014 Dutchmen Infinity and Voltage fifth wheel trailers equipped with Frigidaire KG series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through…
Risk and remedy
Risk
If the microwave starts on its own and there are contents inside, a fire could result.
Remedy
Keystone will notify owners, and dealers will repair the membrane/keypad component, free of charge. The recall began on April 30, 2014. Owners may contact Keystone Customer Service by calling 1-866-425-4369. Keystone's number for this recall is 14-204.
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may…
Risk and remedy
Risk
If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Remedy
Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Owner complaints
11 complaints
What owners report most
Latest complaints
- Equipment › Recreational vehicle/trailer · Unknown or other
Keystone rv fire extinguishers recall 17v-755, safety advisory 17-307. First alert fire extinguishers (br-260857) and (23605763). IS there a problem with this extinguishers????
- Tires
I have a 2014 montana fifth wheel trailer not yet three years old. I had a massive blow out on the front drivers side tire on 11/08/2016 on the interstate going 58mph. After going to the nearest les schwab dealer in napa idaho only to be told that all four tires were separating and needed to be…
I have a 2014 montana fifth wheel trailer not yet three years old. I had a massive blow out on the front drivers side tire on 11/08/2016 on the interstate going 58mph. After going to the nearest les schwab dealer in napa idaho only to be told that all four tires were separating and needed to be replaced. This rig IS less than three years old with about four thousand miles on the tires. I feel that their IS a defect in goodyear marathon st tires and should be recalled and owners comped
- Electrical system
My '14 montana had a defective dometic 9100 awning. recall #13e-019 dated 4-19-2013. the recall was done by keystone. now the motor has failed again and the awning will not roll up, making the use or movement of the rv impossible. A rv service person said the motor was bad, I called dometic and…
My '14 montana had a defective dometic 9100 awning. recall #13e-019 dated 4-19-2013. the recall was done by keystone. now the motor has failed again and the awning will not roll up, making the use or movement of the rv impossible. A rv service person said the motor was bad, I called dometic and asked for help, they refused any help. this IS the same issue the recall was supposed to correct. I have ordered a new motor at my expense and will have to pay to have it installed when I receive it. the motor part number has been changed 4 times, the last change was 4-2016. I was told by dometic that the part number change was because of the change in the motor supplier. the current motor part number IS 3310423.209b.
- Structure › Body · Unknown or other
The latch to the rear emergency window broke. (I discovered this while opening the adjacent window for ventilation). This allows the window to flap open and closed (on its hinge) as you travel down the road. The window IS for emergency exit so the latch has not been used and appears to have broken from metal fatigue. Cheap part made with cheap aluminum metal.
- Equipment adaptive/mobility · Structure
My rv has a set of folding steps for entry. there are 4 steps. the top left rivet IS all but pulled out. they are unsafe for use, have a lot of flex when used and require the placement of concrete blocks under them to be used safely. keystone has a recall on quad steps. #15-224. My date of…
My rv has a set of folding steps for entry. there are 4 steps. the top left rivet IS all but pulled out. they are unsafe for use, have a lot of flex when used and require the placement of concrete blocks under them to be used safely. keystone has a recall on quad steps. #15-224. My date of manufacture falls in the middle of the date range of this defect recall. when I called keystone I am told there IS no recall for my vin number. my steps have the exact same defect. Keystone refused any assistance. pictures here: http://i143.photobucket.com/albums/r139/jlb27537/2014%20montana%203150rl/14%20keystone%20montana%20entry%20steps%20001_zpsm2cuv4ql.jpg http://i143.photobucket.com/albums/r139/jlb27537/2014%20montana%203150rl/14%20keystone%20montana%20entry%20steps%20002_zpsrhkp4f2z.jpg. *tr
- Equipment adaptive/mobility · Visibility
Within 3 months of purchasing a new keystone montana 5TH wheel the rear fire emergency window latch broke. in order to continue using the 5TH wheel the window had to be secured shut with wire ties. this emergency window IS one of only three fire exits from the trailer. it IS the only fire exit…
Within 3 months of purchasing a new keystone montana 5TH wheel the rear fire emergency window latch broke. in order to continue using the 5TH wheel the window had to be secured shut with wire ties. this emergency window IS one of only three fire exits from the trailer. it IS the only fire exit in the rear extra living quarters. it has been over a year with this part on "back order". now I am told they no longer produce this part and keystone rv does not seem to want to fix it at all. I have read on the internet that there are hundreds and hundreds of these faulty emergency window latches that have broken and are not being fixed by keystone rv. someone will eventually die in a fire if this issue IS not addressed! *tr
- Latches/locks/linkages
While sitting still the rear emergency window latch broke. causing the window to open. allowing wind, rain, dirt, dust to enter the rv. I contacted keystone rv and asked for assistance. they replied they provided no retail customers parts assistance. I then contacted ron hoover rv, donna, tx.…
While sitting still the rear emergency window latch broke. causing the window to open. allowing wind, rain, dirt, dust to enter the rv. I contacted keystone rv and asked for assistance. they replied they provided no retail customers parts assistance. I then contacted ron hoover rv, donna, tx. The parts manager has tried for over 10 months to obtain a replacement latch. I am told the part I need IS no longer available on a rv that IS about a year old. I have had to secure the window with plastic tye straps and a large wooded pencil. http://i143.photobucket.com/albums/r139/jlb27537/montana%20window%20latch/emergencywindowfix001_zps8acaaa1b.jpg http://i143.photobucket.com/albums/r139/jlb27537/montana%20window%20latch/montana%20rear%20window%20latch%20002_zpsmkb9m6lu.jpg. *tr
- Tires · Wheels
Driving on interstate 8 in az traveling at 65 mph the right front tire blew out on my montana 5TH wheel rv and damaged the side of the trailer. The tires had only about 7500 miles on them and they were goodyear marathon st235/80/r16. The trailer was not over loaded.these tires should last longer then that.i stopped in yuma, az and replaced all four tires. *tr
- Equipment adaptive/mobility
Malfunction of an auto-leveling hydraulic jack. while in transit the left front jack extended nearly coming in contact with the roadway. if the jack would have come into contact with the roadway the consequences could have been catastrophic. I have had problems with the jacks since I first…
Malfunction of an auto-leveling hydraulic jack. while in transit the left front jack extended nearly coming in contact with the roadway. if the jack would have come into contact with the roadway the consequences could have been catastrophic. I have had problems with the jacks since I first purchased the trailer. I have had the trailer jacks looked at or repaired by the dealer on at least three occasions since purchasing this vehicle in sept of 2013. please investigate this problem. *tr
- Electrical system · Service brakes
The electric brakes on my new 2014 keystone montana were not working! I purchased the trailer new in katy, tx and before pulling it back home to nevada an rv repair service in baytown, tx had torun new temporary wires from pin box to brakes?. The repair shop's finding was supply and ground wires…
The electric brakes on my new 2014 keystone montana were not working! I purchased the trailer new in katy, tx and before pulling it back home to nevada an rv repair service in baytown, tx had torun new temporary wires from pin box to brakes?. The repair shop's finding was supply and ground wires shorted somewhere in underbelly?. The temporary wiring got me home, but a basic safety item such as brakes on a 12,000 lb trailer should be tested before the trailer IS allowed off their property. *tr
- Structure › Body
TL* the contact owns a 2014 keystone montana 3725rl (na) recreational trailer. While the trailer was stationary, the screws that connected the metal beam to the bottom of the trailer became unscrewed. As a result, the metal beam detached. The trailer was taken to the dealer twice and the screws…
TL* the contact owns a 2014 keystone montana 3725rl (na) recreational trailer. While the trailer was stationary, the screws that connected the metal beam to the bottom of the trailer became unscrewed. As a result, the metal beam detached. The trailer was taken to the dealer twice and the screws were replaced. The remedy was successful. The manufacturer was not notified. The approximate failure mileage was 150. ..Updated 08-26-14 *bf updated 09/2/2014 *js
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Emergency Exit Obstruction
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many…
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10097580This communication IS the final customer notification for advisory 13-198 for the units manufactured with the the folding chair that may need additional support.
- 10097579This communication IS informing dealership service departments of advisory 13-198 for the units manufactured with the the folding chair that may need additional support.
- 10097578This advisory 13-198 involves 2014 montana models in which it has been determined the folding chair may need additional support. Using the chair without installing the brace may cause the chair to become unstable. This advisory explains how to install the additional support brace.
Every Keystone Montana model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.