2023 KIA Carnival
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › KIA › Carnival › 2023
These records cover every 2023 KIA Carnival. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2023 KIA Carnival. Newest first.
Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fuel may leak at the pipe connection between the fuel pipe and fuel rail.
Risk and remedy
Risk
A fuel leak increases the risk of a fire.
Remedy
Dealers will inspect and tighten, or replace the fuel pipe as necessary, free of charge. Owner notification letters were mailed June 2, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC368. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on April 24, 2026.
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Risk and remedy
Risk
A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Dealers will inspect the roof molding and replace or secure it as necessary, free of charge. Owner notification letters were mailed March 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC292.
Kia America, Inc. (Kia) is recalling all 2022 and certain 2023 Carnival vehicles. The auto-reverse feature for the power sliding doors (PSD) may not activate in all situations.
Risk and remedy
Risk
A power sliding door that does not auto-reverse can close on an occupant, increasing the risk of injury.
Remedy
Dealers will update the power sliding door control module software, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC266.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Carnival vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Risk and remedy
Risk
A fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will inspect and verify whether the vehicle is equipped with a Genuine Kia accessory trailer tow hitch assembly. If equipped, dealers will install a new fuse and wire extension kit. Repairs will be performed free of charge. Owner notification letters were mailed May 16, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC265.
Owner complaints
52 complaints1 involved a crash7 injuries
What owners report most
Latest complaints
- Seat belts
The seatbelt anchor for the second row seat immediately behind the driver's seat failed to latch properly sometimes and it would take several attempts to get it latched properly. The safety of me and others was put at risk because I could have been ejected in a crash or moved forward into the…
The seatbelt anchor for the second row seat immediately behind the driver's seat failed to latch properly sometimes and it would take several attempts to get it latched properly. The safety of me and others was put at risk because I could have been ejected in a crash or moved forward into the drivers seat, causing serious or fatal injury to me and/or the driver. The problem has not been reproduced, and the components have not been inspected, and there were no warnings issued by the vehicle.
- Fuel/propulsion system
Fuel door actuator is electrically tied to cabin door locks with no manual release and frequently fails to open after repeatedly cycling cabin door locks. Issue is not due to bad batteries or other vehicle related electrical faults. Manufacturer has confirmed defect is present in all Kia models from 2020 until now with no after warranty support.
- Fuel system, gasoline
The contact owns a 2023 Kia Carnival. The contact stated that while driving 40 MPH, there was an abnormal fuel odor inside the vehicle, causing the contact’s six children to become dizzy from the odor. No warning light was illuminated. The vehicle was repaired under NHTSA Campaign Number: 26V232000…
The contact owns a 2023 Kia Carnival. The contact stated that while driving 40 MPH, there was an abnormal fuel odor inside the vehicle, causing the contact’s six children to become dizzy from the odor. No warning light was illuminated. The vehicle was repaired under NHTSA Campaign Number: 26V232000 (FUEL SYSTEM, GASOLINE); however, the remedy failed to fix the vehicle. The contact stated that the failure occurred after the recall repair was performed. The manufacturer was notified of the failure and informed the contact that the dealer might offer a buyback of the vehicle. The manufacturer opened a case. The failure mileage was 58,425.
- Unknown or other
Vehicle air conditioning sends off a vinegar like aroma. Likely condensation on coils.
- Unknown or other
I am filing a comprehensive complaint against Kia America and its authorized dealership for a prolonged failure to remedy a safety defect, ongoing consumer deception, and gross mismanagement of a federally mandated safety recall involving a severe fire hazard. Vehicle: 2022-2026 Kia Carnival…
I am filing a comprehensive complaint against Kia America and its authorized dealership for a prolonged failure to remedy a safety defect, ongoing consumer deception, and gross mismanagement of a federally mandated safety recall involving a severe fire hazard. Vehicle: 2022-2026 Kia Carnival NHTSA Recall Number: 26V232 (High-Pressure Fuel Pipe Leak) [Chronology of Complete Events] June 29, 2026 (First Attempt): I brought my vehicle to Kia dealer shop to have Safety Recall 26V232 performed. The service department informed me that they did not have the necessary parts and the repair would take over a week. June 30, 2026 (Deceptive Release): The dealer contacted me to pick up the vehicle, stating they could not proceed with the recall due to a complete lack of parts. They only performed a standard engine oil change (unrelated to the recall) and promised they would contact me to reschedule as soon as the recall parts arrived. July 19, 2026 (Manufacturer Negligence): Nearly three weeks passed with zero follow-up from the dealer. I contacted Kia America Customer Care to lodge a formal complaint. Shockingly, Kia America responded by stating they do not assist with scheduling or coordinating parts availability, irresponsibly shifting the manufacturer's statutory obligation onto me to independently find another dealer. July 21, 2026 (False Assurances): Due to my persistent follow-ups, Kia Dealer finally called me. The dealership explicitly assured me over the phone that ALL necessary recall parts had physically arrived and were strictly secured for my vehicle. July 23, 2026 (Today - Repeated Deception): I dropped off my vehicle at 10:00 AM. I explicitly asked the service advisor to confirm if all recall work would be finished today. He promised it would be completed by the end of the day. However, at 5:50 PM—just ten minutes before closing—Dealer called to inform me that they could not finish the vehicle because they are "still waiting for a specific part."
- Structure
The contact owns a 2023 Kia Carnival. The contact stated that while driving approximately 55 MPH, the driver’s side roof molding ejected from the vehicle. The contact immediately stopped the vehicle but was unable to locate the molding. The cause of the failure was not yet determined. The…
The contact owns a 2023 Kia Carnival. The contact stated that while driving approximately 55 MPH, the driver’s side roof molding ejected from the vehicle. The contact immediately stopped the vehicle but was unable to locate the molding. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V025000 (STRUCTURE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 77,000.
- Engine and engine cooling
The contact owns a 2023 KIA Carnival. The contact received notification of NHTSA Campaign Number: 26V320000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable…
The contact owns a 2023 KIA Carnival. The contact received notification of NHTSA Campaign Number: 26V320000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Unknown or other
Our Carnival had the SC266 recall repair done on July 3rd, 2023, at 3074 miles. Then our [XXX] daughter was injured as a result of the safety function not working and the door closed without any chimes. [XXX] (my spouse) is a cardiac nurse at our local hospital, and I have combat medical…
Our Carnival had the SC266 recall repair done on July 3rd, 2023, at 3074 miles. Then our [XXX] daughter was injured as a result of the safety function not working and the door closed without any chimes. [XXX] (my spouse) is a cardiac nurse at our local hospital, and I have combat medical training, so we took care of the minor injury. Her small hand was spared the devastation a larger one would suffer. The dealership is pretending it’s unreproducible (even though I supplied them with video evidence to the contrary), and Kia Corporate (case # XXX) doesn’t appear any more likely to help. I reported the injury when it occurred on January 13th, 2026, to the dealership. They said they were sorry and would look into it. Nothing happened. I call, and they say they can’t fix it. I call again after I see the XXX v. XXX, et al., case was allowed to proceed, and I produce videos confirming the safety issue with sticks. They bring it in and claim in their exact words in the paperwork, “Found Doors to chime when an “abstruction” was present in the doorway and vehicle doors to stop when detecting an object. Started T/L case for documentation purposes.” In private, they tell me, “We cannot stop the force of the closing or fix it” and do not allow me to reproduce the safety issue for them to witness. I file a complaint with Corporate, and they tell me the dealership is saying it’s fine. I send the videos, and they say they will look into it. No resolution. Today, I produced a second set of videos to show the devastation the safety issue causes and the lack of response from the sensor, chimes, or the reopening of the door from an obstruction using bananas after the dealership declared it not reproducible. My special needs [XXX] daughter was harmed as pictured. The van itself is unsafe for children, which is the only reason anyone (including me) would purchase it. My children could be harmed again, but we cannot afford the burden of another car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
- Engine · Fuel/propulsion system · Power train
I am reporting a safety defect involving my 2023 Kia Carnival SX Prestige. On June 6, 2025, I brought the vehicle to Yonkers Kia Service Center because of a strong gasoline odor. The dealership told me the fuel tank was swollen and that the vehicle was unsafe to drive. The vehicle remained at the…
I am reporting a safety defect involving my 2023 Kia Carnival SX Prestige. On June 6, 2025, I brought the vehicle to Yonkers Kia Service Center because of a strong gasoline odor. The dealership told me the fuel tank was swollen and that the vehicle was unsafe to drive. The vehicle remained at the dealership from June 6, 2025 through October 17, 2025. Kia later indicated that the fuel tank, canister, and vent valve had been replaced. When the vehicle was returned to me on October 17, 2025, it still smelled like gas. Within 24–48 hours, the same or related safety issues returned, including strong fuel odor, loss of engine power, check engine light, abnormal fuel consumption, and later a visible fuel leak, which I documented on video. Because the vehicle did not feel safe, I stopped driving it on October 19, 2025. In March 2026, the vehicle was towed back to Kia for renewed diagnosis. Kia later reported that one fuel injector was leaking and performed additional repairs. My VIN now shows open unrepaired Recall SC368 / NHTSA Recall 26V232. That recall states that the high-pressure cross-over fuel pipe nuts may loosen over time, resulting in a fuel leak and fire risk. The recall warning signs include fuel smell and/or check engine light, which directly overlap with the exact symptoms I repeatedly experienced and reported. I am reporting that this vehicle had repeat fuel-related safety failures, a prior extended repair attempt that did not resolve the issue, and was previously returned to me in what I believe was an unsafe condition.
- Fuel system, gasoline
The contact owns a 2023 Kia Carnival. The contact stated that upon starting the vehicle, while driving at various speeds, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate dealers, where the contact was…
The contact owns a 2023 Kia Carnival. The contact stated that upon starting the vehicle, while driving at various speeds, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to two separate dealers, where the contact was informed that the VIN was not under recall. The contact was given a diagnostic fee from the dealers, but declined to pay for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 35,000.
- Electrical system · Latches/locks/linkages › Doors › Latch
The contact owns a 2023 Kia Carnival. The contact stated that during freezing weather, the button was depressed to open the driver's side rear sliding door, and the door automatically opened; however, the motor reached a point of resistance and attempted to close the sliding door. Due to the…
The contact owns a 2023 Kia Carnival. The contact stated that during freezing weather, the button was depressed to open the driver's side rear sliding door, and the door automatically opened; however, the motor reached a point of resistance and attempted to close the sliding door. Due to the failure of the cable in the door snapped behind the glass window. The contact manually opened the sliding door and used excessive force to close the door. The vehicle was taken to the dealer, who confirmed that the door cable had snapped. The contact was informed that the vehicle was out of warranty; however, the dealer reached out to the manufacturer for assistance. The manufacturer later agreed to partial assistance with the repair. The contact paid for the remaining cost of the repair. The manufacturer was contacted about the repair and provided a case number. The vehicle was repaired. The failure mileage was 63,476.
- Service brakes
ABS was activating inappropriately creating a grinding/pulsating noise while I was attempting to stop at a light. The vehicle did slow down but despite the completely dry road service and sufficient stopping distance, the vehicle never came to a stop and ran into the vehicle in front of me. The…
ABS was activating inappropriately creating a grinding/pulsating noise while I was attempting to stop at a light. The vehicle did slow down but despite the completely dry road service and sufficient stopping distance, the vehicle never came to a stop and ran into the vehicle in front of me. The vehicle is currently in the autobody shop to be repaired as it is not drivable (leaking fluids). I will be contacting my insurance company and an independent service center shortly to have it inspected. I will also be contacting Kia America, Inc.. There were no warning lamps or symptoms of the problem prior to the failure.
- Engine
Strong fuel smell that comes and goes. Dealership replaced fuel injection related parts after finding a leak. Problem is still present.
- Structure › Body
Passenger side sliding door periodically gets stuck trying to open or close. My 3 year olds finger got stuck in the closed position of the sliding door and we could not get the door open immediately because of the faulty door periodically getting stuck.
- Unknown or other
Gas/pump door actuator failed. Unable to open and put gas in car. This car is only 1.5 years old.
- Fuel/propulsion system · Unknown or other
On August 23, 2025, I purchased a certified pre-owned Kia Carnival. Within hours, the vehicle had a severe fuel leak that produced a strong gasoline odor. Driving it made me sick, and I feared for the safety of my three children in the vehicle. A Kia technician later confirmed a crossover fuel line…
On August 23, 2025, I purchased a certified pre-owned Kia Carnival. Within hours, the vehicle had a severe fuel leak that produced a strong gasoline odor. Driving it made me sick, and I feared for the safety of my three children in the vehicle. A Kia technician later confirmed a crossover fuel line leak so severe that he became ill while inspecting it and feared the vehicle could explode. Even after repair, the gas odor persisted. This vehicle was sold to me in unsafe condition, and I believe this may represent a larger safety issue that needs investigation.
- Structure › Body
The power sliding door does not reverse when an object is in its path. The door closed on my sons body. He was okay we were able to pull the handle to make it open again but it did not stop on its own. Another instance the door did not stop closing when a toy went into the door. The door just crunched the toy and shut while beeping.
- Unknown or other
My [XXX] son locked himself and his [XXX] brother in the car today. The scenario which is repeatable is if the cars start button is pushed to turn on accessory power the key fob will no longer unlock the doors. My father had the key fob outside of the car, while my son scrambled up front and…
My [XXX] son locked himself and his [XXX] brother in the car today. The scenario which is repeatable is if the cars start button is pushed to turn on accessory power the key fob will no longer unlock the doors. My father had the key fob outside of the car, while my son scrambled up front and pushed both the start button on the car and the door lock button. Again at this point the key fob is outside the car and will not unlock the doors. The daycare had to call 911 because two children were locked inside the car. This is an unacceptable situation for a minivan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I have not yet brought the vehicle to a dealer, there are no warning lights on the vehicle and the key fob is working and has power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Structure › Body
After working out at my gym, my daughters and I were driving on a side street near at around 35MPH. With no warning, a large POP happened and our passenger sliding door window shattered. Thankfully, nothing but a scratch happened to my [XXX] that was in her car seat closest to the window that…
After working out at my gym, my daughters and I were driving on a side street near at around 35MPH. With no warning, a large POP happened and our passenger sliding door window shattered. Thankfully, nothing but a scratch happened to my [XXX] that was in her car seat closest to the window that shattered. I called our local KIA dealership and my insurance agent and both mentioned that it could be because of the heat we are having in our area. This concerns me because the Carnival is a “MPV” aka family car and this happened without a chip or anything in the glass and terrified both of my girls. I have never heard of a window solely shattering bc of heat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Gas door outside cover would not open which makes it impossible to pump gas. Dealership removed door to enable the ability to pump gas. This then disables the safety feature that keeps the van door from sliding open which a rear passenger may mistakenly open the door and the gas pump hose would…
Gas door outside cover would not open which makes it impossible to pump gas. Dealership removed door to enable the ability to pump gas. This then disables the safety feature that keeps the van door from sliding open which a rear passenger may mistakenly open the door and the gas pump hose would be knocked off. if Dealership opens the door to the gas area, and leaves the door to the gas cover ajar slightly to enable the ability to pump gas, this causes an issue if the door is mistakenly opened by a rear passenger, there is no clearance and the door to the gas area would be ripped off. One incident Dec 2023, another incident May 2025
- Chest clip, buckle, harness
Unknown as to what exactly happened, but my husband put my daughter in her car seat buckled her and was just fine. We arrived to our destination no more than 15 minutes later and her chest clip buckle had busted apart. I do have video of the chest clip and how it was apart, however, as soon as I…
Unknown as to what exactly happened, but my husband put my daughter in her car seat buckled her and was just fine. We arrived to our destination no more than 15 minutes later and her chest clip buckle had busted apart. I do have video of the chest clip and how it was apart, however, as soon as I get the new piece and I will not have it to show due to needing the car seat. I do have video of the incident right after I noticed it and other videos showing the parts and pieces. My daughter ended up having the pieces that you press together to unlock the magnetic chest clip apart in her mouth. The magnet circle was still in the chest clip keeping it closed and locked in place. However, it very easily could have came open and out and her eat the magnet. I have contacted the manufacturer and she let me know that other car seats have had the same problem, but there is no recall. She just said she will send me a replacement piece.
- Seat belts › Rear/other › Retractor
The contact owns a 2023 Kia Carnival. The contact stated that the seat belt located in the rear middle row was inoperable. There were no warning lights illuminated. The contact stated that the seat belt failed to retract. The vehicle was taken to the local dealer, where it was diagnosed and…
The contact owns a 2023 Kia Carnival. The contact stated that the seat belt located in the rear middle row was inoperable. There were no warning lights illuminated. The contact stated that the seat belt failed to retract. The vehicle was taken to the local dealer, where it was diagnosed and determined that the seat belt needed to be replaced. The dealer ordered the part, which was on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 30,000.
- Chest clip, buckle, harness
The car seat harness fails to stay engaged in a safe and secure position. When tightened to the correct position it becomes loose. I contacted Nuna and they advised I should clean the harness adjuster button from debris but I did that and the harness is still coming loose. I don’t know how many…
The car seat harness fails to stay engaged in a safe and secure position. When tightened to the correct position it becomes loose. I contacted Nuna and they advised I should clean the harness adjuster button from debris but I did that and the harness is still coming loose. I don’t know how many times my children have been transported while wearing this faulty harness over time since purchasing our seats in 2021 but we are in our vehicle daily so my guess is upwards of 100’s of times. The manufacturer refuses to take accountability and recommends we wait indefinitely for a new car seat fabric cover, cleaning kit and instructions to alter the car seat for the purpose of cleaning the harness adjuster button ourselves.
- Unknown or other
The windshield started cracking while the car was parked and continued cracking over the next week. The crack now runs from the center top, 3/4 of the way across the driver's side
- Steering
The contact owns a 2023 Kia Carnival. The contact stated that an unknown fluid was leaking from the left side of the steering column while driving at various speeds. The contact took the vehicle to a dealer where the parts on the steering column were wiped down and the contact was instructed to…
The contact owns a 2023 Kia Carnival. The contact stated that an unknown fluid was leaking from the left side of the steering column while driving at various speeds. The contact took the vehicle to a dealer where the parts on the steering column were wiped down and the contact was instructed to return the vehicle to the dealer if the failure persisted. The failure returned and the vehicle was taken back to the dealer. A diagnostic test was performed, and the contact was informed that the vehicle was unsafe to drive. The contact was informed that the steering column needed to be replaced; however, the part for repair was on backorder. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 10,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010698TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit or when selecting the RADIO icon on the AVN menu screen.
- 11005368TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles. The affected vehicles may experience Apple CarPlay/Android Auto phone projection connectivity-related concerns.
- 11000787This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
- 11000141TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: LAMBDA-III 3.5L GDI ENGINE DTC P00B7 ECM LOGIC IMPROVEMENT (SC290) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on some 2022-2024MY Carnival (KA4) vehicles produced from January 4, 2021 through November 6, 2023. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subject vehicles may exhibit an illumination of Malfunction Indicator Lamp (MIL) with DTC P00B7.
- 11000135VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC290) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
- 10254429VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC290.
- 10254428Sc290_stkr: voluntary emissions service campaign completion label/sticker
- 10254427Sc290_poc: proof of correction card
- 10254426VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (SC290) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign on certain 2022-2024 MY Kia Carnival vehicles equipped with Lambda 3.5L engines manufactured from January 4, 2021 to November 6, 2023 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
- 10254425VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC290) - This document is the announcement to the dealer principals that Kia is conducting g a Voluntary Emissions Service Campaign on certain 2022-2024 MY Kia Carnival vehicles equipped with Lambda 3.5L engines manufactured from January 4, 2021 to November 6, 2023 to improve the emissions logic in the Electronic Control Module (ECM) to ensure compliance with emissions regulations.
- 10253811TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569) - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9). The affected vehicles may experience various concerns related to Apple CarPlay/Android Auto phone projection connectivity.
- 10252112TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ECM LOGIC UPDATE FOR DTC P2118 AND THROTTLE BODY FREEZING (SA514) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on some 2022-2024MY Carnival (KA4) vehicles produced from January 4, 2021 through November 6, 2023, which may exhibit an MIL "ON" with DTC P2118. The throttle body plate may freeze after a cold soak in very cold temperatures, possibly causing the vehicle to go into "limp-home" mode. Once the vehicle is warmed up, the throttle body performs normally.
- 10250785TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ECM LOGIC UPDATE FOR DTC P2118 AND THROTTLE BODY FREEZING (SA514) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on some 2022-2024MY Carnival (KA4) vehicles produced from January 4, 2021 through October 26, 2022, which may exhibit an MIL "ON" with DTC P2118. The throttle body plate may freeze after a cold soak in very cold temperatures, possibly causing the vehicle to go into "limp-home" mode. Once the vehicle is warmed up, the throttle body performs normally.
- 10250517TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10244293PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige equipped with the second-row lounge seats). Customers receiving this letter have already had this product improvement campaign performed. Since then, there have been additional improvements to the mounting bolts used for the installation of the steel reinforcement plates. Kia is requesting that customers contact an authorized Kia dealer to replace the four (4) subject mounting bolts with improved ones.
- 10244288PRODUCT IMPROVEMENT CAMPAIGN: INSTALLATION OF STEEL REINFORCEMENT PLATES FOR 2ND ROW SEAT OUTER RAILS (PI2301) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024MY Carnival (KA4) vehicles (excluding SX-Prestige with the second-row lounge seats) produced from January 4, 2021 through August 21, 2023. This campaign is to reinforce the mounting points of the 2nd-row seat to the floor and minimize potential seat rail detachment, should a certain rare crash event occur.
- 10243928TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.
- 10242982This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10242577Product improvement campaign: installation of steel reinforcement plates for 2ND row seat outer rails (pi2301) - pi2301 temporarily on hold pending updated parts.
- 10242233PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that that Kia is conducting a Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige equipped with the second-row lounge seats). This is an update following a notice that was issued in August 2023. Kia is currently experiencing an unexpected parts supply issue which is expected to continue until the first week of October 2023. Kia is requesting that customers wait until after the first week of October before contacting an authorized Kia dealer to schedule a service appointment for this Product Improvement Campaign to be performed.
- 10242232PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige equipped with the second-row lounge seats). This is an update following a notice that was issued to Kia dealers in August 2023. Kia is currently experiencing an unexpected parts supply issue which is expected to continue until the first week of October 2023. Since the remedy is not going to be available during this period, Kia is requesting that customers wait until after the first week of October before contacting an authorized Kia dealer to schedule a service appointment for this Product Improvement Campaign to be performed.
- 10242231PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the Dealer Principals that Kia is conducting a Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige equipped with the second-row lounge seats). This is an update following a notice that was issued to Kia dealers in August 2023. Kia is currently experiencing an unexpected parts supply issue which is expected to continue until the first week of October 2023. Since the remedy is not going to be available during this period, Kia is requesting that customers wait until after the first week of October before contacting an authorized Kia dealer to schedule a service appointment for this Product Improvement Campaign to be performed.
- 10241848TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Follow the procedure outlined in this publication to update the software on 5th Generation AVN wide units using the applicable USB Flash Drive A or B for the applicable vehicle.
- 10240749PRODUCT IMPROVEMENT CAMPAIGN: INSTALLATION OF STEEL REINFORCEMENT PLATES FOR 2ND ROW SEAT OUTER RAILS (PI2301) - This bulletin provides information to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024MY Carnival (KA4) LX/LXS/EX/SX vehicles (without relaxation/power seat feature) produced from January 4, 2021 through August 9, 2023. This campaign is to reinforce the mounting points of the 2nd-row seat to the floor and minimize potential seat rail detachment, should a certain rare crash event occur.
- 10240748PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting an important Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival LX/LXS/EX/SX vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige).
- 10240747PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign (PI2301).
- 10240746PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting an important Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival LX/LXS/EX/SX vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige).
- 10240745PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting an important Product Improvement Campaign to install steel reinforcement plates on the second-row seat outer rails in certain 2022-2024 MY Kia Carnival LX/LXS/EX/SX vehicles equipped with sliding and removable second-row seats (excluding SX-Prestige).
- 10235105TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.
- 10232940TECHNICAL SERVICE BULLETIN: SERVICE ACTION: TIGHTENING OF IGNITION GROUND BOLTS (SA531) -This bulletin provides information to tighten the two (2) ignition ground bracket bolts on certain 2023MY Carnival (KA4) vehicles produced from November 8, 2022 through November 11, 2022, which may not have been properly torqued during assembly and cause the vehicle to exhibit an intermittent engine hesitation and/or poor starting condition.
- 10227838TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ECM LOGIC UPDATE FOR DTC P2118 AND THROTTLE BODY FREEZING (SA514) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on some 2022-2023MY Carnival (KA4) vehicles produced from January 4, 2021 through October 26, 2022, which may exhibit an MIL 'ON' with DTC P2118. The throttle body plate may freeze after a cold soak in very cold temperatures, possibly causing the vehicle to go into 'limp-home' mode. Once the vehicle is warmed up, the throttle body performs normally.
- 10226555TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.
- 10225561TECHNICAL SERVICE BULLETIN: LOW PITCH & HIGH PITCH HORN REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace both the low and high pitch horns on some 2022-2023MY Carnival (KA4) vehicles produced from January 4, 2021 through May 2, 2022, which may exhibit an inoperative low or high pitch horn.
- 10225560TECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT DOOR WEATHERSTRIP INSPECTION AND REPLACEMENT (SA510) - This bulletin provides information to inspect and, if necessary, replace the front door weatherstrip on some 2023MY Carnival (KA4) vehicles produced from July 14, 2022 through September 8, 2022, which may exhibit a deformation of the weatherstrip in the upper rear corner area (center 'B' pillar) of the front door. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery. If deformation is present, replace the front door weatherstrip on the affected side(s).
- 10224806TECHNICAL SERVICE BULLETIN: AVN 5.0W SOFTWARE UPDATE FOR NETFLIX & Wi-Fi HOTSPOT FUNCTIONS ON RSE - This bulletin provides information to update the AVN 5 Wide software to improve Netflix and Wi-Fi functionality on some 2022-2023MY Carnival (KA4) vehicles, produced from January 4, 2021 through August 12, 2022, which may have issues with Netflix not working or Wi-Fi Hotspot not connecting on the Rear Seat Entertainment (RSE) system.
- 10220345TECHNICAL SERVICE BULLETIN: SERVICE ACTION: 3.5L GDI ECM LOGIC IMPROVEMENT (SA508) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) on some 2023MY Carnival (KA4) vehicles produced from March 24, 2022 through July 14, 2022, that may experience a temporary, lower than expected engine speed while decelerating or idling, while applying torque converter dampening.
- 10217892TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The KDS is required to change the setting from "Workshop" to "Customer Mode."
- 10217891PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides information regarding the Rear Occupant Alert (ROA) with Rear Door Logic system on all 21MY~ models equipped with this feature. This system is designed to help prevent a rear passenger from being left inside the vehicle when exiting. The "Check Rear Seats" message will display on the cluster when driver opens the front door, if during vehicle operation the rear doors (one or both) were opened and closed.
- 10217682TECHNICAL SERVICE BULLETIN: LOW PITCH & HIGH PITCH HORN REPLACEMENT - This bulletin provides information to replace both the low and high pitch horns on some 2022-2023MY Carnival (KA4) vehicles produced from January 4, 2021 through May 2, 2022, which may exhibit and inoperative low or high pitch horn. If either horn is inoperative, then follow the procedure outlined in this publication to replace BOTH low and high pitch horns.
- 10214889TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin provides information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.
Every KIA Carnival model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.