2014 Lexus IS 350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 350 › 2014
These records cover every 2014 Lexus IS 350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2014 Lexus IS 350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4…
Risk and remedy
Risk
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Owner complaints
14 complaints1 involved a crash
What owners report most
Latest complaints
- Steering
Having an issue with my 2014 lexus is350 steering..the steering feels notchy and grabs when going around curves..it does it when returning wheel back to straight position..and wheel has to be pulled back into straight position or it will keep pulling ..thats when it catches and causes the jerk in…
Having an issue with my 2014 lexus is350 steering..the steering feels notchy and grabs when going around curves..it does it when returning wheel back to straight position..and wheel has to be pulled back into straight position or it will keep pulling ..thats when it catches and causes the jerk in the steering.. Usually when driving a car It'll somewhat straighten itself smoothly.. I have taken it to repair shops to have alignment/ brakes/rotors done and nothing has helped this what so ever. I've seen many forums about this same issue.. why hasn't this been addressed ..its obviously a huge issue that's been ignored.. this car isn't old enough or with 89k miles on it to be experiencing these types of issues.. thanks in advance for looking into this!!
- Electrical system
2014 Lexus IS350 Destination Assist and Safety Connect stopped working. Lexus tech support has no clue on how to resolve this problem. They are telling customers to go to the dealership. This puts those in need of assistance or emergency that the SOS function of the vehicle to become nonresponsive. Including location of a accident or collision notification.
- Fuel/propulsion system
[XXX] Numerous times I've cleaned the area and it continues to build mold. A serious health and safety hazard. Foul odor from their vehicle smells like a fuel leak. Also car sputtering while driving. Vehicle check and no recall under my vin. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Fuel/propulsion system
The lexus dealer in puerto rico has not been able to solve the recall for the fuel pump. I have called the dealer several times at 787 273-3000 since oct 2020 and they state they do not have the parts available. I am concerned the car stops working while driving.
- Unknown or other
There IS an urgent safety recall on my vehicle put out by you guys stating the fuel pump must be replaced or it can cause the car to seize at high rates of speed. I am military stationed in germany and the local german lexus dealerships are stating they have no access to this part because it IS a…
There IS an urgent safety recall on my vehicle put out by you guys stating the fuel pump must be replaced or it can cause the car to seize at high rates of speed. I am military stationed in germany and the local german lexus dealerships are stating they have no access to this part because it IS a us spec lexus. I have contacted lexus corporate to request they fed EX the part to lexus germany where I live to be replaced. They are slow rolling this and it has already been a month. It should not take this long. This IS a serious recall. It's not a hard fix. They need to mail the part to my dealer here in stuttgart germany. With the high rates of speed driven here in german the liability for this IS huge. The safety recall states that the car could fail at high rates of speed. And here in germany there are higher minimum speed limits. This should not require me to constantly email and call lexus back in the states for the part to be mailed here. This IS an urgent recall yet lexus IS not prioritizing my request whatsoever. I need help. Please.
- Visibility/wiper
When it's raining ,i turn on the wiper at slow speed it's working normal for about 2 min then it's will stop working . I have to switch it on high speed only. I almost got in to accident that day .it's happen more often now and then . I did brought the car to dealer they said can't duplicate the problem.
- Visibility/wiper
While driving in the rain my windshield wipers suddenly stopped working. the wipers 'froze' in the up position. I had to work the wiper control inside the car 6-10 times to get the wipers to work again. after a few minutes of driving the wipers stopped working again. the wipers only worked…
While driving in the rain my windshield wipers suddenly stopped working. the wipers 'froze' in the up position. I had to work the wiper control inside the car 6-10 times to get the wipers to work again. after a few minutes of driving the wipers stopped working again. the wipers only worked intermittently and only if I kept working the switch. I took the vehicle to the local lexus dealership and the vehicle was diagnosed as having "wiper relays shorting" causing the wipers not to work.
- Service brakes · Wheels
I purchased a 2014 lexus IS 350 f sport from fort worth brothers, llc/alfa romeo fiat in fort worth, texas on july 20, 2018. I noticed the next day while driving the car at highway speeds that when applying the brakes, there IS a "rumbling/grinding" noise and the car was hard to stop. I went back…
I purchased a 2014 lexus IS 350 f sport from fort worth brothers, llc/alfa romeo fiat in fort worth, texas on july 20, 2018. I noticed the next day while driving the car at highway speeds that when applying the brakes, there IS a "rumbling/grinding" noise and the car was hard to stop. I went back to the dealership the next day and told them. they checked the car and said they found nothing wrong and that they resurfaced the rotors. when I left the dealership, I continued to have the same problems with the brakes. I also told them that the car "shimmied/shaking" and "vibrated" very badly while driving and that the car needed new tires. they told me they had put new tires on the car, when, in fact, they had not. I continue to have problems with the car riding with a "shimmy/shaking" feel while cruising at 30-40 miles per hour. I finally took the car to sewell lexus on august 1, 2018. sewell diagnosed the brakes and said the rotors were "warped" and alfa romeo fiat had put aftermarket brakes pads on the car. sewell lexus resurfaced the rotors and the grinding noise IS better, but still not 100% because of the aftermarket brakes paids on the car. I paid $190 out of my pocket to have the rotors resurfaced after having only purchased the car 2 weeks prior. I asked alfa romeo for reimbursement and they refused. they also refuse to put the correct brake pads on the car and they refuse to replace the tires. I reside in fort worth, texas but work in arlington, texas, so I drive 20 miles to work one way everudau. I have made numerous, repeated requests to alfa romeo to have these problems corrected, but they refuse. I should not have to pay money out of my pocket for these items especially since I just purchased the car on july 20, 2018.
- Service brakes
While driving on a major highway, I needed the brakes to be applied very rapidly as a vehicle cut me off and immediately slammed on their brakes. upon my full and rapid pressing of the brake pedal, the emergency brake force distribution system braking did not appear to apply as on previously…
While driving on a major highway, I needed the brakes to be applied very rapidly as a vehicle cut me off and immediately slammed on their brakes. upon my full and rapid pressing of the brake pedal, the emergency brake force distribution system braking did not appear to apply as on previously vehicles I've had or have including two large suv's. brake pedal was applied and pressed with full and complete force to the point that it no longer went any further. continued in motion, no sliding, minimal ABS kicked in. and accident did occur as vehicle did not stop in time. prior to and since then, I've paid more attention to the peddle pressure and level and sure enough, unless I prepump the peddle, the peddle must be pressed beyond what IS considered standard. if I prepump the peddle, then drive, the braking IS ultra sensitive. I urgently need an investigation into what IS going on as I am prepared to sell the vehicle but would like to have a professional review, test, examine whatever IS necessary to determine cause of such a brake pressure failure. it IS repeatable, but need to know who to contact. what can be done immediately?
- Fuel/propulsion system
TL* the contact owns a 2014 lexus IS 350. On several occasions, while driving, the contact noticed a sulfur odor in the vehicle. There were no warning indicators illuminated. The vehicle was taken to hennessy lexus of atlanta (5955 peachtree industrial blvd, atlanta, ga 30341 (770) 457-6800) where…
TL* the contact owns a 2014 lexus IS 350. On several occasions, while driving, the contact noticed a sulfur odor in the vehicle. There were no warning indicators illuminated. The vehicle was taken to hennessy lexus of atlanta (5955 peachtree industrial blvd, atlanta, ga 30341 (770) 457-6800) where it was diagnosed that the fuel needed to be changed. The vehicle was repaired; however, the failure recurred. The vehicle was then taken back to hennessy lexus of atlanta where the dealer stated that screws were missing by the exhaust and a small amount of sulfur was noticed in the vehicle. The contact was advised that the odor was normal. While driving, the accelerator pedal was depressed to increase the speed and the sulfur odor became stronger. As a result, the contact became ill and had to pull the vehicle over to vomit. The vehicle was then taken to hennessy lexus of gwinnett (3383 satellite blvd, duluth, ga 30096 (770) 680-1000) where it was also diagnosed that the fuel needed to be changed. The vehicle was not repaired. The manufacturer was notified of the failures and stated that the issue was a fuel change. The contact was then advised to get a second opinion. The approximate failure mileage was 58,000.
- Steering
TL* the contact owns a 2014 lexus IS 350. While making left or right turns, the power steering seized for a second without warning. The contact stated that the failure was intermittent over the past two years. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 34,000. The vin was unavailable.
- Seats
Both the driver and front passenger seat assemblies had serious defective nonconformities where the headrests crush and compress into the ceiling of the vehicle, forcing the occupant's head into the ceiling at fully upright adjustment, and prohibiting seat adjustment to a functional operating position. This dangerous and unhealthy defect substantially impairs safety and use of the vehicle.
- Unknown or other
I bought a brand new 2014 IS 350 f sport on august 29, 2014. On or about september 17, 2014 as I was driving home, something hit my windshield and within 24 hours the crack had spread demanding replacement. I paid $1800. To replace with lexus certified windshield around the 1ST of october. On…
I bought a brand new 2014 IS 350 f sport on august 29, 2014. On or about september 17, 2014 as I was driving home, something hit my windshield and within 24 hours the crack had spread demanding replacement. I paid $1800. To replace with lexus certified windshield around the 1ST of october. On october 10, 2014 as I was travelling home I heard a slight tap. By noon on saturday, the crack was beyond repair. I have had this new car less that 2 months and I am having to replace its windshield for the second time. I haven't even received the new license plates yet. I am almost 65 years old and have owned 10 cars and this IS my first cracked windshield experience. I am thinking that either the vehicle has a design flaw, or more likely the windshield has a design flaw. The repair service confirmed that the IS seems to experience an inordinate number of windshield replacements. Even the dealership confirmed numerous IS windshield replacements. At $1800 per replacement, this IS a serious problem. *tr
- Service brakes, hydraulic
When I try to stop my vehicle, the floor may gets stuck on top of the brake making it difficult to reach the brake. I have pictures of the issue if needed. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10235219DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.
- 10235215TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205383Spots in Window Glass - vehicle exterior
- 10205381Intermittent Audio from Podcasts on iPhones Running iOS 7.0
- 10205379Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205374Navigation Micro SD Card Error
- 10205373Navigation Micro SD Card Error
- 10205371Navigation and Audio System Update/ Upgrade USB Directory.
- 10205369Navigation and Audio System Update/ Upgrade USB Directory
- 10205368Phone Call History deletion Audio/Visual/Telematics All 2013-14 Lexus
- 10205367Phone Call History Deletion on Vehicles with Entune - Audio/Visual/Telematics
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205342Navigation System Firmware Update
- 10205340HVAC Odor Maintenance
- 10205331Immobilizer and Smart Key Reset
- 10205328Tire Positioning Before New Vehicle Delivery
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205309Rattle Noise From Rear of Vehicle
- 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205302Multi-Display Coating Damage - Audio/Visual/Telematics
- 10205298Whine Noise at 30-50 MPH.
- 10205297World Standard Automatic Transmission Fluid
Every Lexus IS 350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.