2014 Lincoln MKT
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Lincoln › MKT › 2014
These records cover every 2014 Lincoln MKT. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2014 Lincoln MKT. Newest first.
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk and remedy
Risk
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk and remedy
Risk
A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Lincoln MKT vehicles with a limousine or hearse preparation package, manufactured March 6, 2012, to March 10, 2015. In the affected vehicles, the vacuum pump relay may overheat due to an internal fault or contamination.
Risk and remedy
Risk
If the vacuum pump relay overheats, there is an increased risk of a vehicle fire.
Remedy
Ford will notify owners, and dealers will replace the vacuum pump relay with a new electro-mechanical relay, free of charge. The recall began on July 6, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013.…
Risk and remedy
Risk
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Owner complaints
54 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Electrical system · Engine
The contact owns a 2014 Lincoln MKT. The contact stated that while driving approximately 25 MPH, the vehicle stalled and shut off and failed to restart. The vehicle was later towed to the local dealer, and the contact was informed that the vehicle was not serviceable. There was no explanation…
The contact owns a 2014 Lincoln MKT. The contact stated that while driving approximately 25 MPH, the vehicle stalled and shut off and failed to restart. The vehicle was later towed to the local dealer, and the contact was informed that the vehicle was not serviceable. There was no explanation provided. The vehicle was towed back to the residence. After researching the failure, the contact discovered that the failure might be associated with an undisclosed wiring harness failure. The contact was informed that the wiring harness was on back order from the manufacturer. The contact indicated that a co-worker received the same response from a different dealer after experiencing the failure. The manufacturer was not contacted regarding the failure. The failure mileage was 100,000. The VIN was not available.
- Unknown or other
I am submitting this complaint regarding a recurring safety issue with the rear-view camera system in my 2014 Lincoln MKT. The camera intermittently fails to display a proper image when the vehicle is placed in reverse. Specifically, the screen either remains blank, displays a distorted image, or…
I am submitting this complaint regarding a recurring safety issue with the rear-view camera system in my 2014 Lincoln MKT. The camera intermittently fails to display a proper image when the vehicle is placed in reverse. Specifically, the screen either remains blank, displays a distorted image, or inverts the image entirely. These malfunctions significantly impair rear visibility and pose a safety hazard, particularly in environments with limited space or pedestrian traffic. I have narrowly avoided several incidents with other vehicles or pedestrians, due to this camera malfunction. I am aware that Ford Motor Company has issued a recall for similar rear-view camera defects affecting various models from the 2015 to 2019 production years. However, my vehicle—despite exhibiting identical symptoms—is not currently included in that recall. Given the nature of the defect and its potential to compromise driver and pedestrian safety, I respectfully request that the National Highway Traffic Safety Administration investigate this issue and consider expanding the scope of the existing recall to include the 2014 Lincoln MKT. I had an independent service center check the camera. The ASE-certified technician explained the issue appears to be a software problem that can only be handled by a Lincoln dealer. When I contacted a dealership, they said they were not aware of any fixes for the problem. When the camera malfunctions, a message pops up on my information screen in the vehicle that tells me "Camera is unavailable" and to "Contact the dealer." There were no other warning messages or lamps of any kind. I am prepared to provide photographic or video evidence of the malfunction upon request and am willing to cooperate with any further inquiries or inspections deemed necessary. Thank you for your consideration of this matter.
- Steering
Turn car on and the steering wheel was impossible to turn. Received fault message saying error with steering system. Turn car off and back on and it worked this happened several times. Then it happened again and cannot the power steering to engage. Checked recalls none on my vehicle but same issue as other vehicles. Mechanic looked at vehicle and noted issue reset sensors which did not remedy issue. Still inspecting
- Steering
There is a recall for this on different VIN for this year and car, but not this VIN. The electric power steering locks up unable to move when you hit a bump or try to turn into somewhere or just changing lanes. This has led to almost constant accidents happening. This has been inspected by an independent service center and confirmed this is related to the recall.
- Structure › Body · Visibility › Sun/moon roof assembly
Shortly after leaving my home, I pulled onto the local road that takes me to the freeway. At this time I had noticed a pattern on the front panel of my panoramic sunroof which I had initially believed to be ice, as that is not uncommon for the environment I am in. Momentarily after this, I had…
Shortly after leaving my home, I pulled onto the local road that takes me to the freeway. At this time I had noticed a pattern on the front panel of my panoramic sunroof which I had initially believed to be ice, as that is not uncommon for the environment I am in. Momentarily after this, I had merged onto the freeway where a cracking sound became prevalent. It was then when I realized there was no ice on my sunroof, it was the glass beginning to shatter. I immediately pulled over, as safety became a very imminent concern. After analyzing the front panel of the panoramic sunroof, I had attempted to take the vehicle off the freeway for further action as there was no major pieces of glass missing at the moment. After pulling off, the glass had suddenly completely broken, causing a very loud sound and a rush of air. It is important to note that there was zero impact made to the glass previous to the incident. This is a known issue from the Ford/Lincoln manufacturer in regards to their panoramic sunroofs that I happened to become a victim of.
- Fuel/propulsion system
Car suddenly stalled/turned off. Moving at low, parking lot, speed. Fuel Pump warning code found after the car was towed to repair facility. Closely matches the description of NHTSA campaign number 16V621000. <--Info provided by my mechanic. This VIN, however was not included in the recall.
- Back over prevention
The contact owns a 2014 Lincoln MKT. The contact stated while reversing at 5 MPH, the rear camera was inoperable and the message "Camera Unavailable" was displayed. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
- Back over prevention › Sensing system › Camera
Backup camera has failed. This is a very important safety item to avoid injuring children playing behind the vehicle.
- Seat belts
The seat belts stopped retracting so we sprayed some wd40 in there to make sure everything can move but the seatbelts safety stop keeps engaging when you're trying to pull out the seatbelt. After a few times of getting the seatbelts out to use them they get stuck. They are not functioning at all how they should.
- Visibility › Sun/moon roof assembly
My 2014 Lincoln MKT has two moonroofs. The first one exploded on 9/12/22 while driving the car on a sunny, wind free day. Sounded like a gunshot hit the glass and was frightening. Car is 8 years old at time of incident. I see this has been an ongoing issue with Ford/Lincoln since 2007. These parts…
My 2014 Lincoln MKT has two moonroofs. The first one exploded on 9/12/22 while driving the car on a sunny, wind free day. Sounded like a gunshot hit the glass and was frightening. Car is 8 years old at time of incident. I see this has been an ongoing issue with Ford/Lincoln since 2007. These parts need t be recalled. The glass alone is $3300 with total 3 day repair over $5K! Had to find a glass vendor who could shrink wrap exterior/interior so glass would not fall into vehicle and rain would not enter vehicle. See class action lawsuits have been previously filed.
- Visibility › Sun/moon roof assembly
2014 Lincoln MKT, approx 80,000 miles, excellent condition. For the second time in two years now our factory installed panoramic roof has spontaneously exploded. First incident was January 21, 2020 and the second was July 15, 2022. Both times my husband was driving on the freeway and heard a…
2014 Lincoln MKT, approx 80,000 miles, excellent condition. For the second time in two years now our factory installed panoramic roof has spontaneously exploded. First incident was January 21, 2020 and the second was July 15, 2022. Both times my husband was driving on the freeway and heard a loud explosion, sounded like gunshots inside the car. Both times the sound startled us so badly that a jerk reaction nearly sent us into the freeway wall. Glass shards raining down into the car. Upon researching I have come to know that several Ford and Lincoln models from 2008-2015ish have had this same exact issue. This glass shattering issue is a serious design flaw from the manufacturer that is going to get someone killed one day. Not only having glass flying off of your car while also raining down on you while you are driving, but the SOUND of the explosion is seriously shocking and terrifying. Also, because the design of the panoramic roofs have been modified it is very difficult for Ford to find replacements for our model. The first time we had to get a rental for over a month because they could only find a used part, which our auto body denied. This time our car has already been in the shop for over a month and our auto body has had TWO defective parts sent to them and Ford is now saying it could be another 60 days or so before finding another one. We are so scared to continue driving this car that once we get it back we are going to have to sell it. I am going to just have to pray that whomever might buy this car will not cause damage to themselves or others when the roof shatters next time. Lincoln/Ford needs to step up and either recall the vehicles with faulty design or come up with a permanent solution rather that just replacing a part they know is dangerous. They need to be held accountable before someone is seriously hurt or dies. (I have included several screen shots of other people reporting the same issue. I have way more than was allowed).
- Engine
The contact owns a 2014 Lincoln MKT. The contact stated while driving approximately 65 MPH and attempting to overtake another vehicle, the accelerator pedal was depressed; however, the vehicle did not respond. The contact stated that he floored the accelerator pedal however, the vehicle failed to…
The contact owns a 2014 Lincoln MKT. The contact stated while driving approximately 65 MPH and attempting to overtake another vehicle, the accelerator pedal was depressed; however, the vehicle did not respond. The contact stated that he floored the accelerator pedal however, the vehicle failed to respond. The contact stated that the failure occurred intermittently and at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was no mechanical failure with the accelerator pedal. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000. The contact stated that the vehicle is still experiencing the same issue.
- Visibility › Sun/moon roof assembly
The contact owns a 2014 Lincoln MKT. The contact stated that while driving 55 MPH, the panoramic sunroof shattered without incident. The contact initially thought that the failure was linked to his tires; however, upon inspection of his tires, he found no defect. The contact then discovered that…
The contact owns a 2014 Lincoln MKT. The contact stated that while driving 55 MPH, the panoramic sunroof shattered without incident. The contact initially thought that the failure was linked to his tires; however, upon inspection of his tires, he found no defect. The contact then discovered that his sunroof had shattered into several pieces. The vehicle was initially towed to an independent mechanic where he was provided an estimate for the repair. The contact called a dealer to schedule an appointment for a second opinion. The manufacturer was notified of the failure and denied ever hearing of such a failure. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
- Structure › Body
November 21, 2021, while driving on the HWY at about 65 MPH, the forward panoramic moon roof exploded. Simply exploded. Not hit by anything - no cars or trucks in front of us. Thank goodness, we had the interior part closed, or it would have exploded all over us. This was a very loud explosion! Thank goodness I did not lose control of the car.
- Steering
The contact owns a 2014 Lincoln MKT. The contact stated that while her husband was driving 40 MPH, the power steering was seized, and the contact's husband had to manually steer the vehicle. The "Service Advance Trac" and "Steering Assist Fault Service Required" messages were displayed. The vehicle…
The contact owns a 2014 Lincoln MKT. The contact stated that while her husband was driving 40 MPH, the power steering was seized, and the contact's husband had to manually steer the vehicle. The "Service Advance Trac" and "Steering Assist Fault Service Required" messages were displayed. The vehicle was taken to an independent mechanic and diagnosed with intermittent sensor failure. The mechanic reset the two sensors however, the failure recurred. The vehicle was taken to the dealer, but the dealer could not diagnose the failure since they were busy with other vehicles. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,150.
- Air bags · Steering · Suspension
On April 30, 2021 as I was driving down the road my steering wheel suddenly starting turning left to right involuntarily causing me to lose control of my car and crash. My vehicle is a total loss and I had just paid heavty deposit and financed a Lincoln Mkt with a dealership that never disclosed to…
On April 30, 2021 as I was driving down the road my steering wheel suddenly starting turning left to right involuntarily causing me to lose control of my car and crash. My vehicle is a total loss and I had just paid heavty deposit and financed a Lincoln Mkt with a dealership that never disclosed to me that my vehicle I just purchased had a recall on it that had been issued last year. Now I am out of my deposit, no car, criminal charges for causing an accident that I could not control, and a company that was well aware of the recall gets all their money plus some and I'm the one in the wrong. Doesn't seem right does it? Unfortuntly, the claims adjuster that inspected the vehicle to give an estimate failed to check the rear of the vehicle since all damage was in the front and driver side. I informed my insurance rep of the recall and have sent information on the recall along with the crash report of the incident. I do not recall seeing any warning lamps before this incident but I did feel that something was strange with the cars manuvering ability when accelrating or attempting to pass. It would kind of suddenly start a short of shimming of the vehicle that I have never experienced before in other vehicles driven previous to this one. Those signs were first noticed the second day after purchasing the car and two weeks later the incident occured.
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2014 lincoln MKT. The contact stated that while driving approximately 20 mph, the panoramic sun roof exploded without impact. There were no reported injuries. The vehicle was taken to larry h. Miller ford provo (1995 n. University pkwy, provo, ut 84604, (801) 734-9796) but was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.
- Structure › Body · Unknown or other
My 2014 lincoln MKT panoramic roof exploded with no warning while driving. Ford IS claiming this IS a repair for which I need to pay. I believe this IS a dangerous defect that needs to be recalled. There are several documented instances of this happening with the 2014 lincon MKT. I was driving 20mph and turning when the roof exploded
- Structure › Body
19 jan 2021 - front moonroof glass exploded out at 69 miles per hour with no other vehicles around, no debris around, on I65 southbound at approximately 8:00pm and 61 degrees. After glass exploded outward, residual glass then fell on my head (bald), down my back and seat (crouch) area and barely being able to maintain the vehicle.
- Electrical system · Visibility/wiper
The backup camera frequently stops working, which greatly reduces rearward visibility and compromises safety. recalls have been issued for other lincoln models for this same issue but not the 2014 MKT.
- Electrical system
TL* the contact owns a 2014 lincoln MKT. While operating the vehicle, the radio climate temperature control panel randomly activated and erroneously change modes. The failure prevented the front windshield from being defrosted. The vehicle was taken to biener ford in great neck the service…
TL* the contact owns a 2014 lincoln MKT. While operating the vehicle, the radio climate temperature control panel randomly activated and erroneously change modes. The failure prevented the front windshield from being defrosted. The vehicle was taken to biener ford in great neck the service representative said nothing can be done because their was no part replacement, for this issue. The issue happened everyday weather its in motion or in idle . The failure occurs on climate control as well. The failure mileage was 95,000.
- Steering · Suspension
I received a recall letter from lincoln in early 2020 for a recall on rear suspension tow links. I called the dealer and they said the parts are not available and will have them at the end of the year. I called them in october and they still saying no parts, yet the I called the parts department…
I received a recall letter from lincoln in early 2020 for a recall on rear suspension tow links. I called the dealer and they said the parts are not available and will have them at the end of the year. I called them in october and they still saying no parts, yet the I called the parts department and they have the parts available if you wana buy it yourself. I drive this car in limousine service and this IS such a safety concern not only for me but for the passenger sitting in the back. The customer service at ford dealerships sucks.
- Steering
After starting the car from a cold (65 degree) condition, the display showed an error message "electric power assist system malfunction" and I observed no power steering. The wheel was nearly impossible to turn. turning the car off and restarting it rectified the problem but I'm concerned that…
After starting the car from a cold (65 degree) condition, the display showed an error message "electric power assist system malfunction" and I observed no power steering. The wheel was nearly impossible to turn. turning the car off and restarting it rectified the problem but I'm concerned that this problem could occur while I'm driving and cause me to drive off the road due to steering failure. indeed, after researching the subject online, I found other owners of lincoln mkt's, it's twin ford flex, and some fusion models have reported the same issue and some have even gone off the road, although no injuries resulted. I also learned there was a factory recall for this issue involving mkt's until model year 2013, and other models, but my car IS a 2014 and it obviously has the same problem. I'm very concerned about this safety issue and am disappointed that ford motor company did not include model year 2014 in the recall. Please investigate the problem and demand the fmc recalls these models as they should. Thank you.
- Suspension
TL* the contact owns a 2014 lincoln MKT. The contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. West herr…
TL* the contact owns a 2014 lincoln MKT. The contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. West herr ford lincoln service (10 campbell blvd, getzville, ny 14068, (716) 688-5464) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electrical system · Suspension · Unknown or other
1-Head light front right side IS working 5 min and closed direct I go mechanic IS not funded any problem 2- my car have 2 recall I going delar premier 152 58TH st brooklyn ny 11220 and side I just make 1 recall number 20e01 powertrain control module reprogramming other recall number 20v072…
1-Head light front right side IS working 5 min and closed direct I go mechanic IS not funded any problem 2- my car have 2 recall I going delar premier 152 58TH st brooklyn ny 11220 and side I just make 1 recall number 20e01 powertrain control module reprogramming other recall number 20v072 rear suspension toe link replacement becuse delar tell me not have part and tell me coming back after 3 month why I see recall and dealer not have part and not fixed please I need help see attach IS bill for just 1 recall dealr doit other one no need maked I used car IS very bad suspension rear and I see dealer dont care customer
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10205031Touchscreen navigation system - arabic language - blank screen
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 102049792.0 GTDI/2.3L - Front wheel drive - Bibration and/or grinding/banging/clicking noise
- 10183767Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
- 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
- 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
- 10173001In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
- 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
- 10169994Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage
- 10164596Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10163573Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
- 10162086Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision warning, and/or collision avoidance system with a Pre-Collision Assist Not Available, Collision Warning Not Available, and/or Adaptive Cruise Fault message present in the instrument panel cluster (IPC) and diagnostic trouble code (DTC) U3000:49 present in the cruise control module (CCM). To resolve the condition, reprogram the CCM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 9E731 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10160880Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10159494SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
- 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10156877Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
- 10156863Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10155565Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
- 10155551Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10153969Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
- 10152473For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
- 101524662013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
- 10137131Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed driving. This may be due to break down of the power transfer unit (PTU) fluid caused by excessive heat. If the source of the odor is identified as originating from the PTU, an idler bearing repair kit is available to repair the PTU. Refer to the Workshop Manual (WSM), Section 308-07. If the PTU is determined to be repairable, utilize kit GB5Z-7P258-A and the included instruction sheet. For claiming use causal part 7P258 and applicable labor operations in section 07 of the Service Labor Time Standards (SLTS) Manual.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10127405Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
- 10115953Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop Manual (WSM), Section 205-02 on ATC clutch repairs. Use causal part 4A232 or equivalent and applicable labor operations.
- 10109079Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 101090122013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.
- 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
- 10095858Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/taurus police/explorer/explorer police equipped with all wheel drive (AWD) and built on or before 30-jun-2016 may exhibit a ticking and/or knocking noise coming from the driveline area. To identify this noise, refer to workshop manual (wsm), section 100-04, and follow the symptom chart. If the source of the noise IS identified as the ptu and/or internal to the ptu, disassemble ptu assembly. Refer to updated wsm, section 308-07. If the ptu IS determined to be repairable, utilize kit gb5z-7p258-a and the included instruction sheet. For claiming, use causal part 7p258 and applicable labor operations in section 07 of the service labor time standards (slts) manual.
- 100958492011-2015 explorer and MKT vehicles requiring replacement of right front axle shaft no longer require installation of the center support bearing heat shield(7f469). The heat shield can be discarded.
- 10095624Multiple 2014-2016 vehicles equipped with 6F35 transmission and built on 1-jan-2014 and through 31-dec-2015 may exhibit harsh reverse engagement and harsh/delayed 3RD and 5TH gear up/down shifts with no dtcs present. This may be due to a mechanically binding shift solenoid b (ssb). Verify harsh reverse and 3RD and 5TH gear shift events are present. Using ids, identify the band number of ssb for use when ordering parts. Remove the main control. Disassemble and thoroughly clean the valve body and solenoid body to remove any contaminants. Replace ssb, refer to workshop manual (wsm) section 307-01. Using ids, clear transmission adaptive tables. For claiming, use causal part 7g383 and applicable labor operations in section 7 of the service labor time standards (slts) manual.
- 10095184Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features IS not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: monroney label (window sticker), professional technician society (pts) oasis tab select sync or hvbom. For genuine ford accessories use: pts workshop tab select dealer installed accessory or accessory installation.
Every Lincoln MKT model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.