2016 Mazda MX-5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › MX-5 › 2016
These records cover every 2016 Mazda MX-5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2016 Mazda MX-5. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2016-2023 MX-5 Miata vehicles. A software error in the air bag control module may cause the front air bags to deploy with excessive force during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk and remedy
Risk
An air bag that deploys with excessive force can increase the risk of injury during a crash.
Remedy
Dealers will update the Sophisticated Air Bag Sensor (SAS) control module software, free of charge. Owner notification letters were mailed November 7, 2024. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 6924I.
Mazda North American Operations (Mazda) is recalling certain 2016 Miata MX-5 vehicles. The skid plate and metal bracket may detach from underneath the vehicle.
Risk and remedy
Risk
Parts that separate from the vehicle may become a road hazard, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace the skid plate, free of charge. The recall began August 2, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3619F.
Mazda North American Operations (Mazda) is recalling certain 2016-2019 MX-5 (Miata) vehicles with automatic transmissions. Due to incorrect programming of the Transmission Control Module (TCM), certain conditions may cause the vehicle to unexpectedly downshift and abruptly decelerate.
Risk and remedy
Risk
If the vehicle abruptly downshifts, the driver may lose control of the vehicle, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will reprogram the TCM with corrected software, free of charge. The recall began March 14, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3019A.
Owner complaints
34 complaints3 involved a crash2 injuries
What owners report most
Latest complaints
- Steering
2016 Mazda MX5 club: In warmer weather(70 degree F or higher) and after driving for 5+ miles, the steering becomes less sensitive and gets “stuck/sticky” and requires more force to turn. When applied more force the car over corrects and you swerve cause the amount of force you needed to apply.…
2016 Mazda MX5 club: In warmer weather(70 degree F or higher) and after driving for 5+ miles, the steering becomes less sensitive and gets “stuck/sticky” and requires more force to turn. When applied more force the car over corrects and you swerve cause the amount of force you needed to apply. Seems like something in the steering rack expands with heat which then creates friction which you have to overcome to continue driving. Seems like it’s becoming more of a issues the more people drive
- Air bags
The contact owns a 2016 Mazda MX-5. The contact received notification of NHTSA Campaign Number: 24V695000 (AIR BAGS); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2016 Mazda MX-5. The contact received notification of NHTSA Campaign Number: 24V695000 (AIR BAGS); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that while driving at 5 MPH, the bumper of a parked 2001 Lexus LS400 was crashed into and the vehicle came to a stop. There was damage to the contact's license plate holder and the other vehicle bumper. There were no warning lights illuminated. The driver’s and passenger’s side air bags deployed in the minor collision. No police report was filed. The contact did not sustain any injuries. No one else was injured. The vehicle was not taken to a dealer or to be diagnosed. The vehicle was not repaired. The dealer did not want to repair the recall per the contact. The failure mileage was approximately 60,000. Parts distribution disconnect.
- Air bags
Contacted Rohrich Mazda 2690 W Liberty Ave, Pittsburgh Pa 412.344.3600 regarding the airbag recall today. They have no knowledge of this recall and therefore I am unable to have it corrected. Is my car safe to drive? When will I be able to get it fixed? Thanks, Bill
- Air bags
The contact owns a 2016 Mazda MX-5. The contact received notification of the NHTSA Campaign Number: (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the…
The contact owns a 2016 Mazda MX-5. The contact received notification of the NHTSA Campaign Number: (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Power train
6 speed manual transmission failure at 59,000 miles Started not shifting into 3rd, then shortly after, the transmission locked up in a intersection. Which stalled the vehicle out. Was able to move the vehicle by hand, out of heavy traffic. Since this effects all ND1, ND2 and ND3 manual transmissions. I dropped and changed it for a used one. While I rebuild the original. As I am also outside of warranty.
- Power train
On December 7, 2023 at approximately 10:30pm, I was traveling west bound on [XXX] . Suddenly, there was a loud thumping noise from under the passenger seat. After about 10 seconds, it escalated to an extremely loud banging and the smell of oil. Not a single warning light appeared on my…
On December 7, 2023 at approximately 10:30pm, I was traveling west bound on [XXX] . Suddenly, there was a loud thumping noise from under the passenger seat. After about 10 seconds, it escalated to an extremely loud banging and the smell of oil. Not a single warning light appeared on my dashboard. I immediately attempted to pull off the road. This area is in the middle of a mesa with no streetlights and a speed of a 65mph road. I immediately put on my hazard lights and was stranded. The dangerousness of this situation was insurmountable. I was in a 2 seated convertible, partially on the road with no streetlights as cars and trucks flew by me at speeds above 65mph. Had I been hit from behind; I would have been killed instantaneously. I contacted AAA for emergency towing. The tow truck was deployed. In the meantime, I sat there helplessly. A passerby stopped to try to help but was unable to get the car to roll to a safe area off the road. Time passed. About an hour later, I called AAA again stating the dire need for assistance and the call was elevated to emergency. At this time a police officer drove by. I explained the situation and he parked behind me with lights on, potentially stopping a fatal situation. The tow truck finally arrived, and my car was towed to the address on my warranty above. I contacted Southern Automotive in Rio Rancho and was placed on a wait list for the car to be seen. I contacted CareGuard and they stated I could take the car to any automotive place for repair that was qualified to work on a Mazda. I confirmed this with Southern Automotive. They are AAA qualified, and service qualified for Mazda. They were not able to get the car in until 12/18/23. The car sat in my garage. On 12/18/23, Southern Automotive sent a tow truck to pick up the car. On Tuesday, 12/19/23, I received a call from Cody at Southern Automotive. The car had had a “catastrophic event in the rear differential” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
- Unknown or other
I recently bought a used 2016 Mazda Miata convertible, and when the convertible top is up, the inner liner droops down and obscures about 1/4 to 1/3 of the rear window. I looked online for this problem and found that there are lots of 2016 Mazda Convertible Owners with the same problem. There…
I recently bought a used 2016 Mazda Miata convertible, and when the convertible top is up, the inner liner droops down and obscures about 1/4 to 1/3 of the rear window. I looked online for this problem and found that there are lots of 2016 Mazda Convertible Owners with the same problem. There are some fixes posted online about the problem, but many of the folks doing the fixes report that the problem reoccurs after the fix. Is there a NTSB bulleting about this problem? The rear window in a 2016 Mazda convertible is small enough to start with, let alone having a goodly portion of it obscured by the drooping headliner.
- Steering
Steering: At 55+ MPH I feel a slight bind when I make a steering change. It then releases only after I've put in too much steering correction. This occurs when in a steady direction, or whether I'm in a steady, high speed turn. It feels like a snapping rubber band. You can read about other Miata…
Steering: At 55+ MPH I feel a slight bind when I make a steering change. It then releases only after I've put in too much steering correction. This occurs when in a steady direction, or whether I'm in a steady, high speed turn. It feels like a snapping rubber band. You can read about other Miata drivers who have the same issue at: miata.net in the forum. The link: https://forum.miata.net/vb/showthread.php?t=714849&highlight=steering+stick
- Structure › Body
The top windshield trim piece popped off while on the highway. The windshield has never been replaced and this trim piece has never been removed. All but one of the clips failed.
- Air bags
I was in an accident on May 1st 2022. I was traveling south when another car hit me. The airbags didn't deploy at all none of them did you can see from the pics and video I have attached and hear the audio from my dash cam saying the airbag deployment was detected but no airbags came out. (Dash cam…
I was in an accident on May 1st 2022. I was traveling south when another car hit me. The airbags didn't deploy at all none of them did you can see from the pics and video I have attached and hear the audio from my dash cam saying the airbag deployment was detected but no airbags came out. (Dash cam video won't upload but I can email or text it if needed) the car is currently at the Ken garff Honda body shop in Riverdale Utah.
- Electrical system · Exterior lighting · Suspension
Since 2019 there have been several instances with my vehicle where someone has been able to knock the power offline thereby disabling it. It happened in five locations - a storage location in Olive BranchN MS, a former address in Memphis, TN (4330 Angarath Dr), a restaurant (Sonic) in Greenville…
Since 2019 there have been several instances with my vehicle where someone has been able to knock the power offline thereby disabling it. It happened in five locations - a storage location in Olive BranchN MS, a former address in Memphis, TN (4330 Angarath Dr), a restaurant (Sonic) in Greenville, MS and twice in Greenville, MS both at a local park (Hardee Park). I never received any recall notices during this time regarding my vehicle ref a problem with the internal lighting for the odometer / gas meter, for the alarm system, for the battery, chasis - the frame shakes - I even reported feeling something when I first bought it back in Nov of 2015, and the door locks on the driver side stated losing the notification of being locked so I have to walk back to check and have found out that some additional delay is happening causing it not to lock properly so I open and close it to get it to lock. I have received any notifications for issues with locks, power, or the suspension (chasis). My car has been stole from the dealership in Memphis near the Germantown TN area, from storage and then from the parking lot of my current address in Greenville MS. I reported all of this to local management and I told the prior people that had the dealership that something had happened to my car and they joked around trying to make a joke out of it. I called the prior service manager and a Mazda dealer in Atlanta when it was knocked offline in 2019 and was told it was an issue they could not resolve over the phone but told me to try a couple of things to see it would start. I finally heard back from the one in Memphis who agreed and I got it to start after sitting in that park almost stranded. They did it again yesterday but it would not start even after I know I spent almost $200 on a new battery after it shutdown at a local restaurant and it would not start after an electrical spark hut the car and shocked my leg. The car is only 5 years old; it shouldn't have these problems.
- Structure › Body
I was driving on the freeway and I heard a loud cracking noise. I stopped at a gas station to check and saw that the upper molding part of the car had broken off.
- Electrical system
Spider cracking on center display mazda service bulletin r018/18. Since vehicle IS out of warranty will not repair even though it was a noted mfg defect. should be a safety issue as screen will become on readable and safety IS a 5 yr warranty adv no. mazda should of notified owners of this issue did not.
- Unknown or other
Air conditioner stopped working. Ac compressor hose cracked. Shop said this IS happening so much, to this year/ model, that they keep the part in stock.
- Electrical system
When driving, most of the time the blind spot sensor does not turn on (sound and light). It can go days without turning on at all then all of a sudden it works 1 or 2 times.
- Visibility/wiper
Sun visors on first generation nd MX-5 subject to catastrophic failure, leading to dangerous driving conditions. I was at highway speed when the driver's side visor failed on my car. The visor would no longer stay in position. It just hung at the bottommost position. As a tall driver I first…
Sun visors on first generation nd MX-5 subject to catastrophic failure, leading to dangerous driving conditions. I was at highway speed when the driver's side visor failed on my car. The visor would no longer stay in position. It just hung at the bottommost position. As a tall driver I first scrunched down in the seat in order to see properly out the windshield. Eventually I held the sagging visor up with my left hand and steered/shifted with my right hand. Not ideal and definitely not perfectly safe. online forums indicate this IS a widespread problem with first generation nds.though the sun visors in my 2016 nd have been used sparingly, both driver and passenger side visors have failed in the same place: at the hinge near the dome light. The replacement part IS nearly $300, not including installation. The part was quickly redesigned by mazda but owners of early vins are out of luck.
- Power train
6 speed manual transmission, vehicle stationary and doesn't want to go into 1ST gear and you sometimes must shove it in, intermittent issue. Also a ton of gear whine under moderate throttle in 3RD and 4TH gear. Failure mileage IS 41,118 miles. Failure of the transmission in gear at speed could…
6 speed manual transmission, vehicle stationary and doesn't want to go into 1ST gear and you sometimes must shove it in, intermittent issue. Also a ton of gear whine under moderate throttle in 3RD and 4TH gear. Failure mileage IS 41,118 miles. Failure of the transmission in gear at speed could result in a catastrophic accident due to loss of forward propulsion. Mazda has released a tsb on this ref IS r083/16b and 05-007/16 yet are basically telling me it's up to the nhtsa to recall it or there's nothing they will do until it completely grenades and potentially causes an accident. this IS not a small issue affecting a small batch of cars, this IS a fairly widespread issue affecting a large span in production. From internal sources I've learned mazda IS on the fourth separate revision of the 6 speed manual transmission in the 4TH generation MX-5 and even some 3RD revision transmissions have shown weakness. In short, the 6 speed manual transmission was not designed for the 2.0L engine in the u.s model, instead was only intended to be used with the less torquey 1.5L in the european and japanese model. Mazda USA pushed for the 2.0L last minute in production for more power in the u.s market despite not having a suitable manual transmission available. The difference in manufacturing tolerances has led to several instances of complete gear failure in stock completely unmodified cars and IS an accepted design flaw by mazda and why they have had so many complete transmission overhauls in a short span. In short every manual MX-5 that was produced before september 6TH 2016 has a transmission that's a ticking time bomb. Mine IS september 2015 production date. I strongly believe this tsb should be referenced and these transmission recalled. A weird coincidence IS this very car also had an automatic transmission recall. I have attached the referenced tsb below. Please recall. *tr
- Wheels
These tires are the original tires that came on my car which was purchased in september of 2016. when I was rotating these tires for the second time in 6138 miles I noticed that these tires were splitting open in the grooves that run around the circumference of the tire. I am afraid to drive this…
These tires are the original tires that came on my car which was purchased in september of 2016. when I was rotating these tires for the second time in 6138 miles I noticed that these tires were splitting open in the grooves that run around the circumference of the tire. I am afraid to drive this car for fear of a blowout in one or more tires. these brigestone potenza S001 tires should be watched closely if they are splitting open with only 6138 miles and 3 1/2 years of use. I feel that these are very unsafe tires.
- Power train
TL* the contact owns a 2016 mazda MX-5. While driving approximately 10 mph across an intersection, the vehicle decelerated. There were no warning indicators illuminated. Another vehicle traveling across the intersection colided with the rear passenger side of the contact's vehicle. Police report…
TL* the contact owns a 2016 mazda MX-5. While driving approximately 10 mph across an intersection, the vehicle decelerated. There were no warning indicators illuminated. Another vehicle traveling across the intersection colided with the rear passenger side of the contact's vehicle. Police report number: 2019643494 was filed. There were no injuries reported. The vehicle was towed to a body shop and repaired. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 49,000.
- Power train
While driving on a public 2-lane road and upshifting into 3RD gear at about 6,500 rpm my transmission failed. I immediately slowed from about 65 mph and coasted to a stop. I was lucky that there was a just adequate shoulder, and I was able to avoid being rear-ended by faster traffic. I pulled as…
While driving on a public 2-lane road and upshifting into 3RD gear at about 6,500 rpm my transmission failed. I immediately slowed from about 65 mph and coasted to a stop. I was lucky that there was a just adequate shoulder, and I was able to avoid being rear-ended by faster traffic. I pulled as far to the right as I could, still withing 4 feet of the pavement. I determined that I could still drive in 1ST gear and, driving only on the shoulder, drove the car to a wider, safer spot. A friend came by later with his truck and trailer to take my car to my home. I thereupon had it towed to a mazda dealer the next day. The dealer diagnosed a manual transmission failure, 3RD gear specifically, and told me I was lucky the gearbox didn't sieze and cause a lack of control. they replaced the entire transmission at no cost to me.
- Power train · Unknown or other · Vehicle speed control
I own the 2016 MX-5 nd GT with manual transmission and it has about 35,000 ish miles on it, but it's starting to have transmission and gear shift problems. 1) the car has issues with acceleration delay from gear 1 & 2, the torque, hp, none of it feel the same as when I bought it. 2) the car…
I own the 2016 MX-5 nd GT with manual transmission and it has about 35,000 ish miles on it, but it's starting to have transmission and gear shift problems. 1) the car has issues with acceleration delay from gear 1 & 2, the torque, hp, none of it feel the same as when I bought it. 2) the car will start having rattling noise issues coming from under the hood, I suspect from the heat shield which IS made from thin aluminum material. Also rattling from inside, all the plastic parts from within the cabin, seat, dashboard, etc 3) the gear box IS not smooth and sometimes would have hard time shifting. In my case, I have issues from 5 to 6. I literally have to give it 1 or 2 sec delay after shifting half way so that it will ease itself in. also shifting from 1ST to 2ND gear, the transmission jerks 4.) when moving or turning from stationary, the car makes grinding noise from under the car
- Power train
Transmission IS made of weak grade materials and running at high temps causing the transmission to fail randomly while driving. I am on my second transmission and mazda fails to help or address the concern. The problem has been proven by many shops at this point and most importantly by a mazda…
Transmission IS made of weak grade materials and running at high temps causing the transmission to fail randomly while driving. I am on my second transmission and mazda fails to help or address the concern. The problem has been proven by many shops at this point and most importantly by a mazda engineer on a youtube video. This mazda engineer specifically states that weak tolerances are causing manual transmissions to shear teeth under load. Both times my transmissions parts exploded I was at speed. The first time was on a city street, the second time was on a very busy highway during rush hour. The first time, no gears were usable and I had to be towed home after coasting my car to a stop in neutral. The second time I could only use 4TH gear and had to limp home.
- Power train
Vehicle spontaneously jumps out of 4TH gear into neutral at highways speed. this will typically happen on a moderately steep downward grade (e.g. California highyway 17 between sugarloaf road and glenwood cutoff heading towards san jose, or the curve known as the "valley surprise" just past…
Vehicle spontaneously jumps out of 4TH gear into neutral at highways speed. this will typically happen on a moderately steep downward grade (e.g. California highyway 17 between sugarloaf road and glenwood cutoff heading towards san jose, or the curve known as the "valley surprise" just past summit road and highway 17 intersection) as the vehicle slows and engine braking kicks in. steps to reproduce: place vehicle in 4TH gear. drive at approximately 60 miles per hour. on downhill grade back off accelerator as engine braking begins the vehicle spontaneously jumps into neutral. this happens repeatedly and reproducibly. Vehicle IS under mazda warranty. date IS just an indication. The fault occurs daily.
- Engine · Exterior lighting · Unknown or other
Headlights shake. Mirror covers on visors broke, never even used mirrors. Burns oil.
- Electrical system · Engine · Unknown or other
Car was in motion, while driving the car the red key light on the engine start button started flashing. when we got home the car would not turn off. also couldn't shift the car. finally got the car to turn off and when we started the car again the check engine light came on. Car dealership found…
Car was in motion, while driving the car the red key light on the engine start button started flashing. when we got home the car would not turn off. also couldn't shift the car. finally got the car to turn off and when we started the car again the check engine light came on. Car dealership found several codes stored, but could not find the problem. believe this IS a serious safety issue with red warning lights start flashing when driving, car would not turn off and we could not shift the car.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
- 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11008577Some customers may complain about scratches on the instrument cluster lens.
- 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11007018Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
- 11007013Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- 11007010Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
- 11007009Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11006998Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11005546Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003397Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 11003396Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11003223Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. This is caused by: CASE A: The J-hook binding holding the inner cloth coming loose because the convertible top is opened/closed a lot or from high ambient temperatures. CASE B: After the previous improvement carried out at the supplier since January 19, 2016, some J-hooks have still been found coming loose to bind and hold the inner cloth during the assembly process. To correct the problem: CASE A: Two top-protector clips have been additionally installed to both side edges of the J-hook to prevent the J-hook from loosening and separating. CASE B: An improved inspection process has been started at the supplier to check the appearance of the inner cloth after installation of the clip.
- 11000772Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10254191Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 10254188Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10254187Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- 10252508Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10252507Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.
- 10252375Some vehicles may exhibit crack(s) on the left and/or right side retractable hardtop quarter garnish (1). The molding material on the retractable hardtop quarter garnish may accelerate the deterioration of the quarter garnish, resulting in the cracks. To eliminate this concern, the molding material on the retractable hardtop quarter garnish has been improved.
- 10252372Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3).
- 10251368Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- 10233704Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
- 10233698Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top. Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles.
- 10233669There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- 10232300Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
- 10232299Speedometer replacement procedure
- 10230899Some customers may complain about infotainment center display: - Center display touchscreen operates by itself (Ghost Touch). - The film of the center display may be peeled off. - White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
- 10230897Some customers may complain about infotainment center display: - Center display touchscreen operates by itself (Ghost Touch). - The film of the center display may be peeled off. - White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.
- 10230875Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10230870Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
- 10230869Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: DO NOT replace the infotainment center display assembly. Low cost repair kits are available to repair the infotainment center display screen.
- 10230865When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.
- 10230864This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.
- 10230863This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.
Every Mazda MX-5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.