2017 Mci J4500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Mci J4500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2017 Mci J4500. Newest first.
Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor…
Risk and remedy
Risk
The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
Remedy
MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail.
Risk and remedy
Risk
MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash.
Remedy
MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.
Motor Coach Industries (MCI) is recalling certain 2017-2018 D4000, 2017-2019 D4005, D4000ISTV, D4505, 2017-2020 D4500, J4500, 2018-2020 D45CRTLE, and 2018-2021 J3500 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on June 28, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is R21-009.
Motor Coach Industries (MCI) is recalling certain 2017-2020 J4500 motor coaches. The coolant hose may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway.
Risk and remedy
Risk
The spilled coolant may increase the risk of a crash. Additionally, transferring passengers from the disabled bus can increase their risk of injury.
Remedy
MCI will notify owners, and dealers will replace the coolant hose, free of charge. The recall began October 30, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 486.
Motor Coach Industries (MCI) is recalling certain 2015-2016 D4000, 2015-2020 D4500 and D4505, 2016-2020 J4500, 2018 J3500, and 2017 D4005 buses. The seat belts may not extend from the retracted position, rendering the seat belt unusable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) number…
Risk and remedy
Risk
Inability to use the seat belt may increase the risk of injury in the event of a crash.
Remedy
MCI will notify the affected owners, and dealers will inspect and replace the seat belts, as necessary, free of charge. MCI issued owners an interim notification June 26, 2020. The recall began January 13, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 482.
Motor Coach Industries (MCI) is recalling certain model year 2014-2019 J4500 and 2018-2019 J3500 motor coaches. The brake hoses may crack or otherwise fail resulting in an air leak. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Risk and remedy
Risk
A leaking brake hose could cause a delay in the actuation time of the front brake, which would increase vehicle's stopping distance and increase the risk of a crash.
Remedy
MCI will notify owners to inspect the brake hoses and replace any hoses that are leaking or otherwise damaged. MCI will reimburse owners for the cost of the inspection, and will provide replacement parts as necessary, free of charge. The recall began June 26, 2020. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 481.
Motor Coach Industries (MCI) is recalling certain 2014-2017 J4500 motor coaches equipped with ZF front axles. In the affected vehicles, the front brake hose routing clamps may have been over-tightened, possibly damaging the brake hose wall reinforcement. If the brake hose wall reinforcement is damaged, the brake hose may leak. As such, these vehicles…
Risk and remedy
Risk
If the front brake hoses leak, the distance needed to stop the vehicle may be lengthened, increasing the risk of a crash.
Remedy
MCI will notify owners, and dealers will inspect the clamp tightness, replacing any damaged brake hoses, as necessary, free of charge. The recall began on July 14, 2017. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 454.
Motor Coach Industries (MCI) is recalling certain model year 2017 J4500 motorcoaches manufactured March 14, 2016, to August 23, 2016. The affected vehicles may experience a multiplexing programming error that will not provide any visual or audible warnings if the vehicle's primary service brake air reservoir system has low pressure. As such, these…
Risk and remedy
Risk
If the driver is unaware that the service brakes have low air pressure, the brakes may apply automatically, increasing the risk of a crash.
Remedy
MCI will notify owners, and dealers will correct the programming of the multiplexing system, free of charge. The recall began on October 18, 2016. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 439.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Supply and return heater hose rupture
By letter dated August 31, 2020, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2017-2020 J4500 vehicles. An ODI review of Early Warning Reporting (EWR) submissions by MCI, on MY 2017-2019 J4500 buses, identified ruptured…
By letter dated August 31, 2020, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2017-2020 J4500 vehicles. An ODI review of Early Warning Reporting (EWR) submissions by MCI, on MY 2017-2019 J4500 buses, identified ruptured heater hoses on multiple motor coaches leading to the vehicles becoming disabled. ODI communications with fleets found that a low coolant level light with an audible warning would provide notice to the bus driver to pull off the roadway before the bus shut down to prevent catastrophic engine damage. According to the fleets interviewed, there is not sufficient time between the warning and the engine shutting down to allow the driver to pull to a safe location. Multiple reports/interviews describe buses requiring passenger transfer to a second bus at roadside. Analysis of data provided by MCI in response to an ODI Information Request (IR) letter showed an elevated frequency of heater hose ruptures. The heater hoses may fail, resulting in a low coolant warning followed by an engine shut down sequence, as well as the potential for engine coolant spilling on the roadway. Following discussions with ODI about the elevated failure rates on the heater hoses, MCI decided to conduct safety recall 20V-526.With recall action 20V-526 taken by MCI, this investigation is closed. Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.The ODI report cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID Using the following identification number: 10168841
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011092Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
- 10240348Instructions to improve sealing in the front junction box.
- 10222404MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion
- 10213037Technical Service Information Bulletin describing the retrofit for the front junction box cover on specifically equipped buses.
- 10213033Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.
- 10210913This Technical Instruction is a description of the inspections and cleaning procedures being recommended by MCI due to the parts shortages which are impacting the repair inspections associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Services Information Bulletin TSIB 22-01 and Technical Instruction ITS60421, except they are specific to those customers operating in extremely corrosive environments.
- 10210017This Instruction to Service (ITS) is a description of the inspections being recommedned by MCI due to the parts shortages which are impacting the repair instructions associated with NHTSA Recall 21V-748. These are the same instructions as outlined in the previously submitted Technical Service Information Bulletin TSIB 22-01.
- 10208761This is an upgrade to Technical Service Information Bulletin TSIB 21-10 issued in January of 2022 which is specific to buses operating in severe duty and or corrosive environments. These bulletins have been issued to recommend interim inspection procedures required every 6000 miles on specifically equipped motor coaches due to global parts shortages and the subsequent delay in available parts to conduct the corrective actions associated with NHTSA Recall 21V-748.
- 10198960This Technical Sevice Information Bulletion is to advise of a part number supersession of the coolant hump hose, MCI PN 6L-8-353, to MCI PN 06-08-2262.
- 10183722Technical instruction describing the procedure to replace damaged seals in the cooling fan drive gearbox manufactured by Curtis Machine Company Inc.
- 10180808This Service Bulletin informs affected owners of the steps to remove the unused Saucon provisional connector, MCI P/N 19-11-2941, located in the front junction box on coaches without a Saucon telematics module.
- 10180807This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt.
- 10180805This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.
- 10173616This service bulletin notifies owners of affected vehicles that Daimler Trucks North America LLC has issued a field service campaign to reprogram the software and replace emission labels on coaches equipped with a Detroit GHG17 DD13 engine.
- 10173614This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston.
- 10172528DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles.
- 10172212This Procedure outlines steps to add a tensioner bracket to increase the tension in the A/C Compressor belt.
- 10171202This Service Bulletin outlines the steps to install reinforcement bracket for the mudflap on coaches equipped with MCI P/N 03-33-2646.
- 10171201This Service Bulletin outlines the necessary steps to inspect the power steering system for proper operation. It also lists the necessary steps to replace the power steering seals if needed.
- 10168838This Procedure is to inspect the alignment and correct if needed and is to be used at Service Centers equipped with Hunter Alignment Machine, WT470.
- 10167386This Procedure is for changing the functionality of the tail lights such that they comply with New Jersey Administrative Code Section 16:53-3.30, which requires the stop lights to be "separate and independent" of all other rear lights on the coach.
- 10167381This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.
- 10165727This Procedure outlines the steps to replace the fuel overflow hose and clamp on the fuel tank on model year 2011-2020 J4500 model coaches.
- 10152494This Service Advisory informs affected owners of model year 2017-2019 J4500 coaches equipped with DDC GHG17 engines, that the cold weather can bring on a rash of engine codes, notably 3216/16 - SCR inlet NOx Sensor code, which will cause the Maintenance Indicator Light (MIL) to illuminate and could cause a derate of 25% of available power; that DDC has developed an interim solution in the form of a need to apply a test calibration sticker on the engine and a new program upload to the engine that will temporarily suppress the 3216/16 code from illuminating the MIL and avoid the 25% derate. Widespread availability will be a couple of weeks in the process.
- 10151595Field Service Campaign D18M2 GHG17 GHG17 Detroit? DD13 Software Reprogramming and Emission Label Replacement for Motor Coach Industries, Inc. (MCI)
- 10147452This Service Bulletin informs affected owners that Detroit Diesel Corporation has released bulletin D18M2, advising that some certified GHG17 Detroit DD13 engines installed in model year 2015-2018 MCI J4500 coaches will require reprogramming, and that some of affected coaches may also need their exempt emission label replaced with a certified label.
- 10147451This Service Bulletin informs affected owners of model year 2011-2019 J4500 coaches equipped with entrance door sensor MCI P/N 07-19-1176, of the procedure to adjust the entrance door sensor for proper sensor alignment. The procedure also outlines the application of a thread locker to prevent sensor movement.
- 10138250This Service Bulletin informs affected owners of model year 2017-2018 J4500 model coaches that the potential may exist for engine damage to occur if the lavatory tank is overfilled. If this occurs, it is possible for the water to overflow into the engine air filter. This Service Bulletin informs affected vehicle owners that MCI is providing the parts and labor to perform a retrofit at no cost to owners.
- 10129950This Service Advisory informs affected owners of model year 2012-2018 J4500 model coaches that the Fan Test Switch, in the remote JBox, in some instances has been accidentally turned on and left on, resulting in the engine running cool and inefficient for extended periods of time and that MCI has developed 2 interim options and that MCI will be cutting in as a standard, a switch cover. An exact VIN cut in number is currently in process.
- 10129262This Service Bulletin informs affected customers that the GFCI outlet(s) on the Sensata inverter may require replacement on model year 2014-2017 MCI D Series and model year 2014-2017 MCI J4500 model coaches, and that replacement parts are available for purchase.
- 10129261This Service Bulletin informs affected customers that they may experience water intrusion into the interior cavity of the front junction box compartment on model year 2012-2017 MCI J4500 model coaches, and that an additional seal on the interior face of the door and a door stop will reduce the potential for water intrusion.
- 10128829This Service Advisory informs affected customers that MCI and Detroit Diesel have been taking steps to correct fault codes reported by the Detroit DD13 Engine Motor Control Module (MCM) and Aftertreatment Control Module (ACM) resulting in Malfunction Indicator Lamp (MIL), Check Engine Lamp (CEL), and eventual engine de-rate and that a final ACM software update has been created that should begin in May 2018.
- 10125012This Service Bulletin informs affected customers that model year 2017-2018 MCI model coaches may experience nuisance diagnostic trouble codes when starting the coach and that for model year 2017 coaches, to allow the MIL and Wingman system components to complete the self-test cycle (allow approximately 5 to 10 seconds for self-test cycle) between actuating the ignition power switch on the LH switch panel and for MY 2018 coaches, to all the MCI Drive Scene environment system components to complete the self-test cycle (allow 20 seconds for self-test cycle) between actuating the ignition power switch and the engine start switch on the LH switch panel
- 10125011This Service Bulletin informs affected customers that model year 2012-2018 MCI J4500 model coaches may experience fading, discoloration or delamination of the tail light assembly and that MCI will provide replacement parts at no cost to the customer.
- 10119144This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may result in potential vacuum issues which could result in collapsing of the tank walls on MCI D model coaches, MCI E4500 model coaches and MCI J4500 model coaches.
- 10117384This Procedure is to be performed in conjunction with Service Bulletin 445, and provides a procedure to insert plugs in the transmission harness connector open cavities to help prevent water migration into the transmission connector and harness on MY 2013 - 2017 MCI J4500 coaches. This Service Bulletin must be implemented in conjunction with MCI Service Bulletin 445.
- 10117383This Service Bulletin informs affected customers that customers may experience water migration into the transmission connector and harness on MY 2013 - 2017 MCI J4500 coaches, and that the transmission interface harness wire loom may wear due to stress or movement at the point of existing p-clamps or tyraps; that either condition may result in transmission codes, the PBSS (pushbutton shift selector) not shifting, or transmission failure; and that MCI will remedy the affected coaches at no cost to customers. This Service Bulletin must be implemented in conjunction with MCI Procedure 7-135.
- 10117382This Service Bulletin informs affected customers that operators of coaches equipped with a DD13 engine may experience difficulty removing the oil filter due to the position of the Amerex fire suppression system nozzle on MY 2016-2017 MCI J4500 model coaches, and provides a procedure to retrofit the coaches.
- 10117381This Service Bulletin informs affected customers that Hamsar has notified MCI that the high mount brake light on MY 2014 - 2016 MCI J4500 coaches may fail due to water intrusion, and that MCI will remedy the affected coaches at no cost to customers.
- 10117380This Service Bulletin informs affected customers that ZF Friedrichshafen AG has released a Service Information bulletin regarding checking axle hubs and wheel heads if an ABS tell-tale lamp is activated during coach operation on MCI J model coaches, and that immediate action is required in such event to prevent an overheat condition.
Every Mci J4500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.