Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
11011092Information to owners showing the proper procedure for checking the oil level in a BITZER HVAC compressor.
11009858Instructions for replacing the condenser fan fuses with a more robust design.
11008618Instruction to inspect power cable torque and re-torque if necessary.
11007432Install handle lever stopper brackets on the Rear Side Service & Wheelchair Lift doors.
11007431Instructions to remove and replace lock handles on defined exterior compartment doors.
Every Mci J4500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.