2025 Mercedes-Benz GLC 300
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › GLC 300 › 2025
These records cover every 2025 Mercedes-Benz GLC 300. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2025 Mercedes-Benz GLC 300. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024-2026 AMG GT, C-Class, E-Class, SL, CLE, and GLC vehicles. The infotainment control unit may reset while the vehicle is in motion and cause the instrument panel display to go blank.
Risk and remedy
Risk
An instrument panel display that fails to show critical safety information, such as the speedometer and warning lights, increases the risk of a crash.
Remedy
Dealers will update the infotainment control unit software, free of charge. Owner notification letters were mailed June 29, 2026. MBUSA's number for this recall is 2026050004. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 8, 2026.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2026 EQE and GLC vehicles. Please see the recall report for a complete list of models. The steering coupling bolt may have been improperly tightened, allowing the steering coupling to loosen from the steering rack.
Risk and remedy
Risk
A loose steering coupling can cause a loss of steering control, increasing the risk of a crash.
Remedy
Dealers will tighten the steering coupling bolts as necessary, free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2025 GLC 300, GLC 300 4MATIC, 2024-2025 AMG GLC 43 4MATIC, 2025 GLC 350E 4MATIC, and AMG GLC 63 S E vehicles equipped with a panoramic sunroof. In certain crash scenarios, where the rear occupant's head contacts the C-pillar, the pillar may not absorb an adequate amount of the impact. As such, these…
Risk and remedy
Risk
In the event of a crash, insufficient impact protection can increase the risk of injury.
Remedy
Dealers will modify the roof lining and C-pillar trim, free of charge. Owner notification letters were mailed July 9, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Owner complaints
16 complaints3 involved a crash1 injuries
What owners report most
Latest complaints
- Electrical system
Information screens; speed, gear etc. and middle screen, radio, gps, etc, go blank. Screens are black with no information. There’s also a popping sound happening in the background over the speakers. You can start the car and put it in gear and drive - but with no information in either computer screens. Safety issue for sure! After waiting approximately 3 hours, the 2 screens come on when car is started.
- Exterior lighting · Unknown or other · Vehicle speed control
The screen goes blank not only in the middle where the maps, air conditioning and radio is but the screen where the speed gas tank are as well. We have taken the car in at least 5 times stayed the issue and were told there’s no recall yet for the car. I see here that there is. The car was a Richmond Mercedes today the screen went down amd I was told there’s no fix but maybe I could look on the internet. So here I am!
- Electrical system
My vehicle's infotainment system both center console and dashbboard went completely black 2 weeks after I purchased the car in August of 2025. The vehicle was in the shop for a week and a half, and they finally fixed the issue. The vehicle at the time was bought used with about 2,200 miles on it at…
My vehicle's infotainment system both center console and dashbboard went completely black 2 weeks after I purchased the car in August of 2025. The vehicle was in the shop for a week and a half, and they finally fixed the issue. The vehicle at the time was bought used with about 2,200 miles on it at time of purchase. Now in July of 2026, exactly one year from the day i bought the car, with only 9,500 miles on it, we are having the same issue again with both the dashboard and center console going completely dark, not allowing us to see any critical information such as MPH, gas fuel, tire pressure, etc. Other than that the car seems to drive just fine. I noticed there was a mass recall of 144,000 cars because of this same issue with Mercedes Benz. The GLC-class was in fact listed on this list of eligible recall vehicles. However my VIN # was not eligible for some reason, even though it is the exact issue that the recalls were happening on, and fits within the recall class type and year of manufacture (2024-2026). I am simply requesting to be put on this recall list because it seems like this issue will continue to persist and we do not want to be turning this in every year and also risk our lives driving a car that does not give us very critical information in order to drive safely.
- Electrical system · Engine · Vehicle speed control
The contact owns a 2025 Mercedes-Benz GLC 300. The contact stated that while her husband was driving at 5 to 10 MPH attempting to park the vehilce lunged forward traveling 20 feet and crashed into the house. The air bags deployed. No warning lights were illuminated , There was no injuries or…
The contact owns a 2025 Mercedes-Benz GLC 300. The contact stated that while her husband was driving at 5 to 10 MPH attempting to park the vehilce lunged forward traveling 20 feet and crashed into the house. The air bags deployed. No warning lights were illuminated , There was no injuries or fire. A police report was filed. The gas company was on the scene due to a gas leak. Additionally the vehilce was serviced for electrical issues. While reversing in the snow the vehilce lunged 20 feet and crashed into a unknown vehicle causing a scratch. The local dealer was contacted where the EDR was requested. The vehicle was not diagnosed or repaired. The vehilce was towed to a towing lot. The manufacturer was not contacted The failure mileage was approximately 17,107. The vehicle was deemed a total lost.
- Electrical system · Structure › Body › Hatchback/liftgate
In multiple incidents, the tailgate has begun to close while I am loading or unloading items from the trunk, hitting me in the head. My natural reaction is to lift up, causing injury to my neck. The dealer unsuccessfully "fixed" the problem. Additionally, and unrelated to the closing problem, on…
In multiple incidents, the tailgate has begun to close while I am loading or unloading items from the trunk, hitting me in the head. My natural reaction is to lift up, causing injury to my neck. The dealer unsuccessfully "fixed" the problem. Additionally, and unrelated to the closing problem, on multiple occasions, upon pushing the close button on the tailgate when it was in an open position, the tailgate reaches the floor of the trunk, then without locking, opens about one (1) foot. The dealer "could not duplicate" the problem. I have to manually close the tailgate. You ask when did this happen, the latest incident is the date reported below, but the two issues/problems have reoccurred time and time again since we bought the vehicle new.
- Electrical system
The contact leased a 2025 Mercedes-Benz GLC300. The contact stated that while driving at 45 MPH, the instrument panel and the infotainment system screen turned black, and the vehicle made abnormal electrical snapping sounds. The vehicle was taken to the dealer, where two software resets were…
The contact leased a 2025 Mercedes-Benz GLC300. The contact stated that while driving at 45 MPH, the instrument panel and the infotainment system screen turned black, and the vehicle made abnormal electrical snapping sounds. The vehicle was taken to the dealer, where two software resets were performed days apart; however, the failure persisted. The dealer informed the contact that upon performing a third software reset and replacing the circuit breaker fuse, the vehicle would be repaired. The dealer and the manufacturer were contacted and informed the contact that it was a common failure. The failure mileage was approximately 4,700.
- Electrical system
The infotainment and instrument panel screens blacked out after the vehicle was started a few miles away from our home. I was unable to see the speedometer while driving back home. This was the first time that this has happened to us. After a Google search of Mercedes Benz 2025 GLC 300, this event appears to be fairly common.
- Electrical system · Seats · Service brakes
When I entered my vehicle after it was washed at the Mercedes-Benz service location, I pressed Memory 1 button and the seat returned to my normal position. Without any further input, I started the engine, and the driver's seat automatically moved backward by itself. When I readjusted the seat and…
When I entered my vehicle after it was washed at the Mercedes-Benz service location, I pressed Memory 1 button and the seat returned to my normal position. Without any further input, I started the engine, and the driver's seat automatically moved backward by itself. When I readjusted the seat and shifted into Drive, it continued moving rearward. As the seat moved backward, my feet could no longer reach the brake pedal. At the same time, the car began to move forward, and I lost control of the vehicle, resulting in a collision that damaged the right side doors. This malfunction occurred suddenly and without any warning lights or messages. The seat moved by itself twice-once when the engine started and again when I shifted into Drive. The issue appears to be related to the seat's electrical control system or memory setting malfunction. The dealership has inspected the vehicle but was unable to determine the cause of the problem. I am deeply concerned that this may happen again and could cause a serious injury or major traffic accident. The vehicle has approximately 2200 miles and was purchased new in March 2025. I am requesting a formal investigation to determine the cause of this automatic seat movement and whether other vehicles of the same model are affected.
- Unknown or other
The entire main console display AND the digital instrument cluster screen have completely frozen. Additionally, the gas gauge for how much fuel is in the vehicle is nowhere to be found. Temperature touch controls (no physical option), volume, car settings (which can adjust safety features…
The entire main console display AND the digital instrument cluster screen have completely frozen. Additionally, the gas gauge for how much fuel is in the vehicle is nowhere to be found. Temperature touch controls (no physical option), volume, car settings (which can adjust safety features, multimedia features, accessibility features), etc. are all completely unavailable and unable to use. For example, if the defrost option was on which defaults to full blast heat, I would’ve unable to turn it off. The only information that is properly updating is MPH, headlamp status, time, Emerfency brake, Gear, and outside temperature. RPMs cannot be seen. Some of the pictures attached show that I’ve been on a phone call for 3.5 hours. I’m not.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Service brakes
The brakes did not function at all. Upon trying to brake, the brake pedal was hard and the car would not stop. The car went into s storefront where the cashier is located and could have resulted in serious injury or death to anyone waiting to pay at the store. The forward collision alarm did not…
The brakes did not function at all. Upon trying to brake, the brake pedal was hard and the car would not stop. The car went into s storefront where the cashier is located and could have resulted in serious injury or death to anyone waiting to pay at the store. The forward collision alarm did not sound, the dashboard indicator for an impending forward collision did not illuminated. The car did not slow down or stop to avoid the collision. The car is currently at the body shop.
- Electrical system · Forward collision avoidance › Dynamic brake support/brake assist
The contact owns a 2025 Mercedes-Benz GLC300. The contact stated that while driving approximately 30 MPH, there was an abnormal grinding sound coming from the vehicle. The contact stated that the brake assist suddenly activated and the vehicle came to an abrupt stop, causing the seat belt to…
The contact owns a 2025 Mercedes-Benz GLC300. The contact stated that while driving approximately 30 MPH, there was an abnormal grinding sound coming from the vehicle. The contact stated that the brake assist suddenly activated and the vehicle came to an abrupt stop, causing the seat belt to immediately retract and lock. The contact was slightly jerked from the abrupt stop. The contact stated that a warning light with a red triangle with an image of a crash in the center was illuminated. The contact stated that after starting the vehicle, the infotainment center and the instrument panel were completely black. The vehicle was restarted several times before both systems started operating as needed. The failure occurred twice; however, the second time, the contact had to turn off and restart the vehicle for approximately an hour before the infotainment center and instrument panel became operational. The vehicle was taken to the dealer, who performed a software update for the infotainment center. After the software update was completed, the contact became aware there were other electrical systems that failed intermittently, including the voice activation system. The vehicle was returned to the dealer and the contact was informed that the front driver’s and passenger’s sides sensors were too low and there was no reason for the notification to become activated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 2,000.
- Seats · Steering · Unknown or other
The driver’s seat automatically adjusted while the vehicle was in drive, causing me to lose the ability to reach the pedals and almost resulting in a collision. While driving my 2025 Mercedes-Benz GLC 300 4MATIC with my children in the car, I stopped at a stop sign when the driver’s seat suddenly…
The driver’s seat automatically adjusted while the vehicle was in drive, causing me to lose the ability to reach the pedals and almost resulting in a collision. While driving my 2025 Mercedes-Benz GLC 300 4MATIC with my children in the car, I stopped at a stop sign when the driver’s seat suddenly began adjusting itself backward. My husband also drives this vehicle, and because I had not logged into my driver profile, the car began moving the seat and controls to his saved position, while the car was in drive. The seat moved so far back that I could not reach the pedals. I lost control of the vehicle while another car was turning into my lane. The only way I avoided an accident was by quickly putting the car into park before the seat adjustment completed. This was a terrifying and dangerous situation. Automatic seat adjustments should never be allowed while the vehicle is in motion or in drive. This design flaw puts drivers, passengers, and surrounding traffic at risk of serious injury or death
- Electrical system · Engine · Fuel/propulsion system
In July 2023, I entered into a lease agreement for a 2023 Mercedes-Benz GLC 300 4MATIC SUV (VIN: [XXX]). From the outset, the vehicle suffered from recurring mechanical failures. It required service visits on August 10, 2023; March 25, 2024; July 26, 2024; September 20, 2024; and October 7, 2024.…
In July 2023, I entered into a lease agreement for a 2023 Mercedes-Benz GLC 300 4MATIC SUV (VIN: [XXX]). From the outset, the vehicle suffered from recurring mechanical failures. It required service visits on August 10, 2023; March 25, 2024; July 26, 2024; September 20, 2024; and October 7, 2024. The final incident on [XXX], involved a fuel pump failure that caused the vehicle to stall in traffic, placing me in a terrifying situation where another driver, enraged and armed, threatened me while I waited for a tow truck. Mercedes-Benz acknowledged the vehicle was inoperable and issued a replacement lease on October 15, 2024 VIN [XXX]. However, this second vehicle also proved defective. Within two weeks, it was back in the shop for service. Since then, it has required repairs on December 24, December 31, 2024, and again on May 28, 2025, including another engine stall that posed a serious road safety threat. Despite my good faith efforts to resolve the matter, Mercedes-Benz, via their claims processor Sedgwick, is attempting to charge me $12,873.52 in negative equity, in addition to fees for Prepaid Maintenance and 4N1 Assurance Protection, as part of their settlement offer. These charges are both inappropriate and unlawful under the principles of lemon law and consumer protection. Request for Relief: •Immediate release from the lease agreement without penalty. •Refund of all payments made toward both defective vehicles. •Full waiver of any negative equity or ancillary product charges. •Any civil penalties deemed appropriate by your office against Mercedes-Benz USA and/or Sedgwick. I have already filed a complaint with the NHTSA (ID Number: 11665555) As I feel as though my safety is in imminent danger driving this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Engine
I am writing to formally express my deep dissatisfaction and serious concerns regarding both my 2024 and 2025 Mercedes-Benz vehicles, purchased/leased through your dealership. I am now facing an unacceptable situation that not only violates my consumer rights but has repeatedly placed my personal…
I am writing to formally express my deep dissatisfaction and serious concerns regarding both my 2024 and 2025 Mercedes-Benz vehicles, purchased/leased through your dealership. I am now facing an unacceptable situation that not only violates my consumer rights but has repeatedly placed my personal safety in jeopardy. After significant issues with my original 2024 vehicle, I was provided a replacement, which I took delivery of on October 15, 2024. Unfortunately, within two weeks, the replacement vehicle was already back in the shop for repairs. It has since required service again on December 24, December 31, and most recently, May 28, 2025. On one particularly alarming occasion, the vehicle shut off in the middle of the road, creating an extremely hazardous and life-threatening situation. I am driving a vehicle that cost over $60,000, yet it has proven consistently unreliable, unsafe, and unfit for normal operation. This experience has severely tarnished my perception of the Mercedes-Benz brand and has caused undue stress, inconvenience, and concern for my safety. Given the repeated repair attempts, persistent mechanical failures, and safety issues, I am requesting that Mercedes-Benz fully release me from this lease agreement without penalty or further financial obligation. Additionally, I am in the process of reviewing whether this situation meets the criteria under [Your State’s] Lemon Law, which typically applies when a vehicle undergoes multiple unsuccessful repair attempts for the same issue or is out of service for an extended period within the first 12-24 months of ownership. Based on the timeline and history of service visits, I believe my situation may qualify.
- Electrical system
The instrument cluster panel blacked out when I started driving. Tried to turn off and on, but didn't come back on.
- Electrical system › Adas · Electrical system › Adas › Control module · Forward collision avoidance › Automatic emergency braking
See attached document for complaint.
Every Mercedes-Benz GLC 300 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.