2013 Mitsubishi Outlander
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2013 Mitsubishi Outlander. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2013 Mitsubishi Outlander. Newest first.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2008-2010 Lancer, 2009-2010 Lancer Sportback, 2008-2013 Outlander, and 2011-2016 Outlander Sport vehicles originally sold in, or ever registered in, Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota…
Risk and remedy
Risk
A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash.
Remedy
MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied or the front cross member will be replaced with a new one. These repairs will be performed free of charge. The recall began August 7, 2020. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-20-003.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2007-2013 Outlander vehicles. In the affected vehicles, water may drop between the hood and the windshield and leak into the wiper motor breathing hole. The water may cause internal corrosion of the windshield wiper motor and the possible failure of the motor.
Risk and remedy
Risk
Failure of the wiper motor can cause a loss of visibility, increasing the risk of a crash.
Remedy
MMNA will notify owners, and dealers will replace the wiper motor, free of charge. The recall began July 28, 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-17-003.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2007-2013 Outlander vehicles manufactured September 8, 2006, to March 29, 2013. In the affected vehicles, water may enter between the hood and windshield and cause the front wiper link ball joint to corrode, possibly resulting in the wiper link separating and the wipers becoming…
Risk and remedy
Risk
Loss of wiper function can reduce visibility and increase the risk of a crash.
Remedy
MMNA will notify owners, and dealers will replace the rubber boot on the ball joint to prevent water intrusion. Additionally, they will inspect the wiper motor crank arm for excessive play, replacing it as necessary. These repairs will be done free of charge. The recall began on July 28, 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-16-009.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2002-2007 Lancer, 2004 Lancer Wagon, 2003-2006 Lancer Evolution, 2003-2006 Outlander and 2007-2013 Outlander V-6 vehicles originally sold in, or ever registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota…
Risk and remedy
Risk
A detached front control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy
MMNA will notify owners, and dealers will inspect the front cross members. Depending on the level of existing corrosion, either a sealing/anti-corrosion agent will be applied or the front cross member will be replaced with a new one that has a sealing/anti-corrosion agent applied to it. These repairs will be performed free of charge. The recall began January 2017. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-16-003.
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain model year 2013 Outlander vehicles equipped with a 6-speed automatic transmission. Additionally, Mitusbishi is recalling certain 2007-2012 Outlander vehicles that received replacement 6-speed automatic transmissions during servicing. The transmissions in these vehicles have…
Risk and remedy
Risk
A power steering fluid leak could result in a loss of steering assistance, increasing the risk of a crash.
Remedy
Mitsubishi will notify owners, and dealers will replace the power steering pressure tube and return tube, free of charge. The recall began in August 2014. Owners may contact Mitsubishi customer service at 1-888-648-7820. Mitsubishi's number for this recall is SR-14-006.
Owner complaints
26 complaints3 involved a crash13 injuries
What owners report most
Latest complaints
- Electrical system
My vehicle shut off on a state route when I had the vehicle towed to the dealership I was informed it was the ecu. I found out a year after my vehicle was purchased, there was a technical service bulletin out in this part. I am not sure why there was not a recall sent when they knew this part could…
My vehicle shut off on a state route when I had the vehicle towed to the dealership I was informed it was the ecu. I found out a year after my vehicle was purchased, there was a technical service bulletin out in this part. I am not sure why there was not a recall sent when they knew this part could be defective and my life was put at risk by it shutting off on the highway. How is a vehicle safe when it just shuts off. This should have been a recall and not a bulletin. Please reconsider making this a recall. I would hate to see people lose their lives because of this.
- Electrical system · Engine · Unknown or other
On Dec 8,2023 our mitsubishi outlander shut off while being driven. When this occurred multiple warning lights come on including, service engine immediately, engine overheating (which it was not) and multiple other lights. It was towed to the dealership where they told us the ECU is bad. Mitsubishi…
On Dec 8,2023 our mitsubishi outlander shut off while being driven. When this occurred multiple warning lights come on including, service engine immediately, engine overheating (which it was not) and multiple other lights. It was towed to the dealership where they told us the ECU is bad. Mitsubishi no longer makes the part. They have also told us this is the 3rd vehicle in the last month with the same issue. Car had no power/electrical /engine issues prior to this event. Mitsubishi is offering no solution to fix the issue. Luckily when the car shut down we were driving at a low speed in a neighborhood. If this had happened on the freeway it could have been very dangerous. We now have no car, no possibility of repair and no answers to why this happened without warning.
- Power train
1) Transmission or power train 2) The vehicle may be inspected at request 3) The vehicle starts and may go for about a mile, and then it will buck and act like it's in neutral for all gears. I got stuck in the middle of an intersection turning left. I managed to get it back home, and then…
1) Transmission or power train 2) The vehicle may be inspected at request 3) The vehicle starts and may go for about a mile, and then it will buck and act like it's in neutral for all gears. I got stuck in the middle of an intersection turning left. I managed to get it back home, and then needed help pushing it into the driveway, where it sits. 4) I have seen several similar complaints for the years; 2012, and 2014 through 2021. 5) The vehicle has been worked on, and the valve body for the transmission was replaced about a month ago. 6) The warning message that popped up just before the issue was "Transmission service is required." It appeared on 9/27/2021, the day I was giving a ride to someone across town. I had recently replaced the valve body, because the solenoids were failing, and the transmission itself was serviced.
- Unknown or other
My catalytic converter just went in my vehicle. I was told by dealership that the warranty expired by months. I contacted Mitsubishi and a case was opened. I was called by them today and they wont make an exception even though my mieage is well under the 80000 miles (under by over 28,000 miles)…
My catalytic converter just went in my vehicle. I was told by dealership that the warranty expired by months. I contacted Mitsubishi and a case was opened. I was called by them today and they wont make an exception even though my mieage is well under the 80000 miles (under by over 28,000 miles) When I asked to talk to a manager I was told no and no exception would be made. I just want them to pay for the defective part.
- Engine · Service brakes · Vehicle speed control
I was driving on the highway when an active stability control service warning displayed on the dashboard. It was coupled with the check engine light and immediately caused my car to seize up making me momentarily lose control of the vehicle. As I regained control the vehicle continued to resist any…
I was driving on the highway when an active stability control service warning displayed on the dashboard. It was coupled with the check engine light and immediately caused my car to seize up making me momentarily lose control of the vehicle. As I regained control the vehicle continued to resist any acceleration while the rpms would frequently spike. I also lost anti-lock brake functionality with no dashboard warning. Through my mechanic I later found out the car was forcing itself into "limp mode" because the engine air flow sensor was giving a faulty reading. All of this put my car into conditions for a crash had I not acted quickly to avoid it. It also created a repair bill that was unnecessary as this IS apparently part of a known technical service bulletin tsb-13-13-008. I find it inappropriate and irresponsible of mitsubishi to not have alerted me to the defect in the air flow sensor and filter box. It caused a needless dangerous driving condition and excess repairs.
- Power train
At 115,000 miles, the transmission went out. My SUV no longer goes above 30mph without the rpms wildly jumping. Both the 2014 and 2015 models have a recall for this very cvt issue but the 2013 does not.
- Electrical system · Service brakes
TL* the contact owns a 2013 mitsubishi outlander. While driving 35 mph, the brake pedal was depressed, but the vehicle failed to immediately stop. Also, the acs malfunction warning indicator illuminated. The contact also mentioned that the vehicle would not start without being (7) jumpstarted. The…
TL* the contact owns a 2013 mitsubishi outlander. While driving 35 mph, the brake pedal was depressed, but the vehicle failed to immediately stop. Also, the acs malfunction warning indicator illuminated. The contact also mentioned that the vehicle would not start without being (7) jumpstarted. The vehicle was taken to north palm mitsubishi (572 northlake blvd, north palm beach, fl 33408, (561) 328-9121) where the computer was replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 69,300.*pm*jb
- Power train
After a long drive, even more so uphills, the transmission starts slipping and the car hesitates to go after a stop. A warning message that the transmission IS over heating appears and the car runs at high rpms at only 60 mph. Error code p1778 has appeared twice. The car only has 71,000 miles
- Air bags
My car was totaled a few days ago I was driving home and hit a dear at 55mph and my air bags did not deploy my front end was destroyed my radiator was destroyed along with other parts of the car and the car was considered totaled. I was informed my air bags should of deployed but they did not
- Engine
On april 12TH, thursday night around 8 pm, I was heading near the I-290/ I-90 intersection, riding on I-90 west. I heard a sharp crack in the front of the car. I lost power steering, check battery charge light came on and within 2-3 minutes, engine overheating light came on. I brought my car to a…
On april 12TH, thursday night around 8 pm, I was heading near the I-290/ I-90 intersection, riding on I-90 west. I heard a sharp crack in the front of the car. I lost power steering, check battery charge light came on and within 2-3 minutes, engine overheating light came on. I brought my car to a stop in a safe area between the intersecting highways. A highway worker protected me with his safety truck till aaa tow truck took my car to the local schaumburg mitsubishi dealer any steps you took to isolate the problem, such as checking for floor mats. Be specific about what you did and how you did it. the dealer/service personnel found that the belt tensioner bearing was pulling out and the belt was not riding on the pulley correctly. the tensioner was replaced and the serpentine belt was replaced I believe this IS a design fault with the belt tensioner/ bearing and should be fixed for these cars. A simple google search will show this IS a fairly common problem
- Engine · Unknown or other
TL* the contact owns a 2013 mitsubishi outlander. While driving 30 mph, there was an abnormal grinding noise and the vehicle stalled without warning. The vehicle was taken to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 99,000.
- Unknown or other
Without warning the rpm will drop to zero. At first it would start right back up without having to restart it. Now without warning it will just die and rpm goes to zero and I have to restart it. Check engine light will come on but no diagnostic codes are stored as to what the problem IS. It has happened while stopped as well as driving don the road at 50 mph.
- Visibility › Windshield wiper/washer › Motor · Visibility/wiper
TL* the contact owns a 2013 mitsubishi outlander. While driving in rainy conditions at approximately 65 mph, the windshield wipers stopped without warning. There were no warning indicators illuminated. The contact pulled the vehicle over to wait for the rain to stop. The vehicle was taken to the…
TL* the contact owns a 2013 mitsubishi outlander. While driving in rainy conditions at approximately 65 mph, the windshield wipers stopped without warning. There were no warning indicators illuminated. The contact pulled the vehicle over to wait for the rain to stop. The vehicle was taken to the dealer (ray brandt chevrolet, westbank expy, harvey, la 70058 (504)-229-6013). The dealer diagnosed that the wiper motor was faulty. The vehicle was not repaired. The contact referenced nhtsa campaign number: 16v792000 (visibility) as a possible solution; however, the vin was not included in a recall. The manufacturer was notified of the failure. The vin was unknown. The failure mileage was 65,000.
- Visibility/wiper
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v792000 (visibility) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Don…
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v792000 (visibility) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Don williamson nissan located at 310 western blvd, jacksonville, nc 28546 was contacted and refused to do the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Struck in right front quarter panel by pickup truck going 70mph which totalled my vehicle and caused injuries to myself and grandson but no airbags deployed. Deployment would have reduced our injuries.
- Visibility/wiper
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v791000 (visibility/wiper). The parts to do the repair were unavailable. in addition, the wipers failed to work intermittently. The contact stated that the manufacturer exceeded a…
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v791000 (visibility/wiper). The parts to do the repair were unavailable. in addition, the wipers failed to work intermittently. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact called a local dealer (motor world group at 150 motorworld dr, wilkes-barre, pa, 18705) and was informed that the parts were on backorder and the contact would be notified when they become available. The failure mileage was 57,800. Vin tool confirms parts not available.
- Visibility/wiper
TL* the contact owns a 2013 mitsubishi outlander. The contact stated that while the vehicle was parked, the windshield wipers failed without warning. The vehicle was later taken to a dealer to be repaired under nhtsa campaign number 16v792000 (visibility) however it was diagnosed that the wiper…
TL* the contact owns a 2013 mitsubishi outlander. The contact stated that while the vehicle was parked, the windshield wipers failed without warning. The vehicle was later taken to a dealer to be repaired under nhtsa campaign number 16v792000 (visibility) however it was diagnosed that the wiper linkages were fractured and the recall remedy would not rectify the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 84,000.
- Visibility/wiper
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v791000 (visibility). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer…
TL* the contact owns a 2013 mitsubishi outlander. The contact received notification of nhtsa campaign number: 16v791000 (visibility). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. ..Updated 05/23/17 *bf *as
- Visibility/wiper
We purchase this vehicle from little joe's mitsubishi at 1601 s military hwy, chesapeake, va 23320 on may 20, 2016 as a pre owned vehicle. Two weeks after taking possession of the vehicle one day when it was raining, the wipers would stop with the wiper blades straight up and down and stay there…
We purchase this vehicle from little joe's mitsubishi at 1601 s military hwy, chesapeake, va 23320 on may 20, 2016 as a pre owned vehicle. Two weeks after taking possession of the vehicle one day when it was raining, the wipers would stop with the wiper blades straight up and down and stay there till l hit the wiper handle on the steering wheel on the right side, l called the dealership and spoke to chris blair tje sales representative and advised him of this the same day it happened, he tol me he would transfer me to service, spoke to a manager name was nicole in service and told her the problem, she told me to bring the vehicle in, told her l would when l returned back to the state as l was out of state as this wiper situation happened to me on the way to the airport in my area. I scheduled an appointment for friday june 17,2016 and they had a mechanic check it and this IS what they said was possible wrong, see attached. They told me l would have to pay half of $632 which was $316 and l told them they needed to replace this as it was a safety issue, and god forbid if they stopped working while l was driving when it was raining or snowing or any wet condition l could be potentially involved in an accident as l would not be able to see where l am going, the service manager nicole who was rude said it was working when we had the vehicle, l told her l did not break it. I told her this IS a safety related driving issue, she did not want to hear about it. I asked for the copy of the situation in relation to the wiper issue and told her l would file a complaint. I am asking they replace this safety related driving issue at there expense 100%, since may 20, 2016 till june 17, 2016 l have only put 1623 miles on the vehicle since l took ownership. The finance manager on may 20,2016 when asked if the fluids had been changed stated yes, service department says only oil was.
- Electrical system
Between april and may 2014 this 2013 mitsubishi outlander has been having difficulty in starting, at one point it would not start at all. some belts (i don't know which) squeak every so often. on 03 july 2014 the dealer where the vehicle was purchased and has since been receiving it's scheduled…
Between april and may 2014 this 2013 mitsubishi outlander has been having difficulty in starting, at one point it would not start at all. some belts (i don't know which) squeak every so often. on 03 july 2014 the dealer where the vehicle was purchased and has since been receiving it's scheduled maintenance, indicated that the alternator has to be replaced and that they had none in stock. I was told to call back in a week. I have called every week since then and I am always told it IS in back order, that there are many of the same vehicles waiting for this part. seems to me that this IS indicative of a problem. It has been 55 days since they finally diagnosed the problem and cannot keep a alternator for my vehicle in stock long enough to replace the faulty one in my vehicle. *tr
- Air bags · Seat belts
My air bags did not deploy, the seat belt did not engage. Therefore I struck the steering wheel twice, and whipped my neck. *tr
- Engine
TL* the contact owns a 2013 mitsubishi outlander. The contact stated that while driving 25 mph, the vehicle stalled without warning. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 5,600.
- Seats
3RD row seat broke the fabric has given away there IS no support or any type of cushion for your butt. All there IS , IS the metal frame structure and when you fold the seat back to store it, it wont stay down, doesn't latch so when your driving any bump you hit or on the freeway the seat rattles…
3RD row seat broke the fabric has given away there IS no support or any type of cushion for your butt. All there IS , IS the metal frame structure and when you fold the seat back to store it, it wont stay down, doesn't latch so when your driving any bump you hit or on the freeway the seat rattles and bounces up and down, I feel this IS a big safety hazard, we will not let our kids sit back there anymore, also it hurts them to sit on that seat, we took it to the dealership on 5-2-2013 and they told us mitsubishi considers it to be trim and wont do anything about it, as far as the latch to hold the seat down when it IS folded they said that's the way it IS, it was never like that until the day my 15 yr old daughter sat back there and the fabric tore underneath and she said the seat didn't feel right, when I looked at it and tried to fold it back down the seat felt sloppy like something broke mechanical wise, im upset cause that's why we bought this vehicle it has three rows of seats, mitsubishi dealership said its a temporary seat not to be used all the time. There IS nothing that stats its a temporary seat or a weight limit anywhere on the vehicle or in the vehicles manual.....please help *tr
- Power train
I noticed oil dripping from underneath the motor and transmission took vehicle to the dealership they said it was to full of oil, took vehicle back home continued to leak, took vehicle back again to dealership for same leak they said it was the cvt filter so they replaced it. Took vehicle home…
I noticed oil dripping from underneath the motor and transmission took vehicle to the dealership they said it was to full of oil, took vehicle back home continued to leak, took vehicle back again to dealership for same leak they said it was the cvt filter so they replaced it. Took vehicle home parked it in garage when I woke up next day to check on it there was a puddle of oil under the motor and transmission, had to have the vehicle towed back to dealership and now they are saying the seal between the motor and trans. IS bad, then they said that wasn't it that the transmission's mold IS defective and they have to order a new transmission from mitsubishi in japan, I haven't had the vehicle now for almost 3 weeks and they told me it would be another 2 weeks. *tr
- Steering
I had owned my outlander for just over a week and was attempting a normal left hand turn. My long-sleeve, cuffed shirt became caught on the lower portion of the right paddle shifter. As I attempted to straighten the car from the turn, the wheel turned and pulled my stuck right arm into an opening…
I had owned my outlander for just over a week and was attempting a normal left hand turn. My long-sleeve, cuffed shirt became caught on the lower portion of the right paddle shifter. As I attempted to straighten the car from the turn, the wheel turned and pulled my stuck right arm into an opening on the steering wheel.consequently, my vehicle continued turning into oncoming traffic as I both tried to stop and free my arm. Luckily, approaching traffic saw my car in enough time to avoid hitting me. I was not able to free my hand until I brought the car to a stop and repositioned the steering wheel. The paddle shifters on this car are each over 4" long and awkwardly placed on the steering column. Clothing or jewelry can easily become entangled in the mechanism. I believe my safety and the potential safety of other outlander owners IS in question. I have asked the company to remove them from my car to which mitsubishi corporate replied "we are unable to provide any procedures or recommendations for the removal of the paddle shifters." my dealerships hands are tied with mitsubishi headquarters position. I feel that the company IS making light of my concern and has no interest in acknowledging or solving this problem. *Tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006081This Technical Service Bulletin instructs the dealer to update the Hands Free Module software to improve the Bluetooth connection when certain devices are connected to WiFi.
- 10240443This is a Dealer Letter sent to dealers informing that Mitsubishi Technical Training has launched the 3rd quarterly technician quiz for 2023.
- 10235609This Technical Service Bulletin provides instructions and material safety data sheets for removal of rap-film adhesive residue.
- 10235608This Technical Service Bulletin reviews the regulations that require a label showing the reduction in load carrying capacity be affixed to vehicles when the total net weight of accessories is more than 1.5 percent of the vehicle's gross vehicle weight rating (GVWR) or 100 lbs.
- 10235606This is a Dealer Letter sent to dealers informing that Mitsubishi Technical Training has launched the 2nd quarterly technician quiz for 2023.
- 10234004This Technical Service Bulletin instructs dealers to replace the seat adjuster assembly and power seat harness in affected vehicles with improved countermeasure parts.
- 10233997This Technical Service Bulletin contains technical information and troubleshooting for the accessory Remote Engine Start system for affected vehicles.
- 10233994This is a Technical Information Notice informing dealers and parts managers about possible causes after a customer complains that the engine will not start while using the remote start system.
- 10231410This TSB provides revisions to the Removal and Installation procedures for the rocker cover due to changes in the quantity of mounting bolts for vehicles equipped with 4B1 series engine. (Service Manual Revision)
- 10228919Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.
- 10226082Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.
- 10211530This Technical Service Bulletin was sent to dealers to explain the difference between normal dew condensation, which is a natural phenomenon, and water penetration caused by improper sealing or a defective/broken part.
- 10208837This Technical Service Bulletin was sent to dealers informing them to replace the Power Seat Side Shield and apply felt tape when customers complain the Power Seat Side Shield is coming off while entering/exiting the vehicle.
- 10207798This Technical Service Bulletin instructs dealers to apply Nonwoven Fabric Tape between the Seat Back and Urethane Pad when customers report a condition where an abnormal rubbing noise is heard from the Seat Back when a driver and/or passenger is seated in the front seat(s).
- 10203270This Technical Service Bulletin instructs dealers to replace the seat adjuster assembly and power seat harness in affected vehicles with improved countermeasure parts. Due to a change in the reclining motor, the new longer harness and connector are necessary.
- 10203267This Technical Service Bulletin instructs dealers to replace the seat adjuster assembly and power seat harness in affected vehicles with improved countermeasure parts. Due to a change in the reclining motor, the new longer harness and connector are necessary.
- 10200351This Technical Service Bulletin was sent to dealers informing them a shock absorber oil leak may result in replacement of absorbers unnecessarily when trace amounts of oil are noted to have adhered to the shock absorber.
- 10199125This Technical Service Bulletin was sent to dealers informing them a shock absorber oil leak may result in replacement of absorbers unnecessarily when trace amounts of oil are noted to have adhered to the shock absorber.
- 10191961This Technical Information Notice provides additional instructions to dealers when replacing the Valve Cover Gasket due to a customer concern of oil leaking.
- 10183864Exhaust heat shield service parts available for repairs.
- 10182303This Technical Service Bulletin was sent informing dealers an abnormal rubbing noise is heard from the Seat Back when a driver and/or passenger is seated in the front seat(s) and instructs dealers to apply Nonwoven Fabric Tape between the Seat Back and Urethane Pad.
- 10182302This Technical Service Bulletin was sent informing dealers a rattle noise may be heard from the Heat Protector of the Exhaust Manifold and instructs dealers to replace the Heat Protector Assembly with a new part.
- 10181899Revision to previous TSB SR-20-003 for the Crossmember recall. Added Warranty information for instances where subframe may fail and cause additional damage to unrelated parts. This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers.
- 10181898Technical Information Notice sent to dealerships to advise ofrevision changes to TSB "SR-20-003REV_2"
- 10180973Revision to previous TSB SR-20-003 for the Crossmember recall. Added Warranty information for instances where subframe may fail and cause additional damage to unrelated parts. This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers.
- 10180972Technical Information Notice sent to dealerships to advise ofrevision changes to TSB "SR-20-003REV_2"
- 10179680This Technical Information Notice was sent to dealerships to notify of a revised Safety Recall Bulletin SR-20-003REV_2 update regarding warranty information and entry of claims.
- 10179679This TSB was sent to dealers as an update to SR-20-003REV_1 issued in July 2020 and provides updates to the warranty information.
- 10179672This Technical Information Notice was sent to dealers informing that a recall campaign was released on July 22, 2020 (SR-20-003) for the Crossmember Corrosion.
- 10179524This Technical Information Notice was sent to dealers informing that a recall campaign was released on July 22, 2020 (SR-20-003) for the Crossmember Corrosion.
- 10179517This Technical Information Notice was sent to dealerships to notify of a revised Safety Recall Bulletin SR-20-003REV_2 update regarding warranty information and entry of claims.
- 10179516This TSB was sent to dealers as an update to SR-20-003REV_1 issued in July 2020 and provides updates to the warranty information.
- 10178989This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers in the Safety Recall.
- 10178988This ATIN-20-SR-003D supersedes ATIN-20-SR-003C and ATIN-20-SR-003B, providing notification of modifications to the TSB and repair procedure; noting when a Crossmember replacement is required the anti-corrosive agent application is not required.
- 10178985This Advanced Technical Information Notice was sent to dealers as an update to ATIN-20-SR-003B informing that due to a parts availability delay of the Crossmember, customer vehicles requiring a replacement of the crossmember are unable to be completed at this time. Additionally, this notice informed dealers that an Interim Owner Notification Letter was mailed to affected owners on July 17th, 2020 to inform customers that MMNA is making every effort to establish a remedy and will contact them again by mail with a follow-up recall notice once parts are in stock and the final remedy is available.
- 10178984This Letter was sent to customers informing them of the launch of Recall SR-20-003, part are currently unavailable; but they will be notified when parts become availble for repairs to begin. This notice also provided customers instruction on how to obtain repairs.
- 10178224This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers in the Safety Recall.
- 10178223This ATIN-20-SR-003D supersedes ATIN-20-SR-003C and ATIN-20-SR-003B, providing notification of modifications to the TSB and repair procedure; noting when a Crossmember replacement is required the anti-corrosive agent application is not required.
- 10178220This Advanced Technical Information Notice was sent to dealers as an update to ATIN-20-SR-003B informing that due to a parts availability delay of the Crossmember, customer vehicles requiring a replacement of the crossmember are unable to be completed at this time. Additionally, this notice informed dealers that an Interim Owner Notification Letter was mailed to affected owners on July 17th, 2020 to inform customers that MMNA is making every effort to establish a remedy and will contact them again by mail with a follow-up recall notice once parts are in stock and the final remedy is available.
- 10178219Interim Customer Notification Letter for Recall SR-20-003 - Crossmember
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