2020 Mitsubishi Outlander
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Mitsubishi › Outlander › 2020
These records cover every 2020 Mitsubishi Outlander. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2020 Mitsubishi Outlander. Newest first.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018-2022 Outlander PHEV and 2014-2020 Outlander vehicles. The liftgate gas spring cylinders may corrode and lose pressure, which can result in a gas spring cylinder rupture or the liftgate falling unexpectedly.
Risk and remedy
Risk
A gas spring cylinder rupture or a liftgate falling unexpectedly can increase the risk of injury.
Remedy
MMNA will replace the left and right liftgate gas springs, free of charge. Owner notification letters were mailed June 17, 2026. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-26-001. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov June 3, 2026. This recall expands previous NHTSA recall number 25V507.
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018-2022 Outlander PHEV and 2014-2020 Outlander vehicles sold and/or currently registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, North Dakota, Nebraska, New Hampshire…
Risk and remedy
Risk
A gas spring cylinder rupture or a liftgate falling unexpectedly can increase the risk of injury.
Remedy
MMNA will replace the left and right liftgate gas springs, free of charge. Owner notification letters were mailed October 6, 2025. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-25-002
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2019-2020 Outlander and 2019 Outlander PHEV vehicles. The seat belt for the right side second-row seat may have been assembled incorrectly.
Risk and remedy
Risk
An incorrectly assembled seat belt may not properly restrain the occupant, increasing the risk of injury in a crash.
Remedy
MMNA will notify owners, and dealers will inspect the right side second-row seat belt and replace it as necessary, free of charge. This recall began June 17, 2020. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-20-002.
Owner complaints
32 complaints5 involved a crash7 injuries
What owners report most
Latest complaints
- Electrical system · Forward collision avoidance
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the Forward Collision Mitigation warning light illuminated, causing the vehicle to independently brake. The contact referenced NHTSA Campaign Number: 18V620000 (Electrical System, Forward…
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the Forward Collision Mitigation warning light illuminated, causing the vehicle to independently brake. The contact referenced NHTSA Campaign Number: 18V620000 (Electrical System, Forward Collision Avoidance); as a possible cause for the failure; however, the VIN was not included in the recall. The contact stated that there was continuous chime during the failure and the vehicle accelerated or decelerated unexpectedly. The dealer was informed of the failure and informed the contact that the front collision mitigation camera needed to be replaced. The failure mileage was 134,000.
- Exterior lighting
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the low beam headlights were significantly dim and progressively worsened and became inoperable. The vehicle was taken to an unknown dealer several times, where unknown repairs were…
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the low beam headlights were significantly dim and progressively worsened and became inoperable. The vehicle was taken to an unknown dealer several times, where unknown repairs were performed; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
- Latches/locks/linkages › Hood › Latch
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving on the interstate at an undisclosed speed, there was wind underneath the hood, and the hood was vibrating. The contact was concerned about the hood becoming ajar. There were no warning lights illuminated. The…
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while driving on the interstate at an undisclosed speed, there was wind underneath the hood, and the hood was vibrating. The contact was concerned about the hood becoming ajar. There were no warning lights illuminated. The contact stated that the failure was associated with TSB: 21-42A-001. The vehicle was taken to the local dealer, where it was test-driven, and the dealer was able to duplicate the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 95,730.
- Forward collision avoidance
The contact owns a 2020 Mitsubishi Outlander. The contact stated that on several occasions while driving at 25 MPH, a "be careful due to icy roads" message appeared, but it was the middle of May and there was no ice or cold weather in sight. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
- Unknown or other
I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in…
I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text messages. They also did not return any calls to the BBB and I also submitted a complaint to the BAR. They are refusing to help me and other dealerships are also ignoring me. Thank you for your attention to this message. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Forward collision avoidance › Warnings
Multiple times I have been driving at a safe speed with no other vehicles or people around and the dashboard will beep and light up brake! Brake!
- Electrical system
The radio system failed two years ago Many drivers with the same car have similar problem.
- Structure
The contact owns a 2020 Mitsubishi Outlander. The contact received notification of NHTSA Campaign Number: 25V507000 (Structure) and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Electrical system · Unknown or other
I believe the locks should be recalled my Lock Actuatora on my 2020 Mitsubishi outlander keeps going out……both my passenger front and back are out for a second time. And driver side doesn’t always unlock and lock with the key fob. All have been fixed before and it has been less than a year after being fixed. This is a safety issue and I think they need to put a recall out!
- Unknown or other
Unknown
- Engine · Exterior lighting › Headlights › High/low beam dimmer switch · Lane departure
The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power…
The contact owns a 2020 Mitsubishi Outlander. While the contact’s wife was driving in a school zone, several unknown error codes became displayed. The Lane Departure warning light illuminated, and the automatic high beam headlights malfunctioned. While driving 70 MPH, the vehicle lost motive power, and the driver shifted to neutral(N) and back to drive(D) and was able to continue driving. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 179,407.
- Forward collision avoidance › Warnings · Service brakes
I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were…
I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the three lanes sideways exposed to be t-boned. It would not start or move out of the stopped position. I tried to put the car in park and again in drive to no avail the car still would not budge. I had to completely turn off my vehicle and restart it in order to get out of the way of oncoming traffic.
- Electrical system · Seats
The driver's seat goes forward but doesn't life up. It is stuck in a reclined position. The motor doesn't work to lift the sit up but does for the forward movement,. When you revlind seat it does not incline. Chair motor is not sold separately but was told the whole drivers seat have to be replaced
- Electrical system · Unknown or other
The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it…
The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty equipment and needs to be held responsible. Everyone's safety is at risk because of this default.
- Electrical system
The touchscreen controlling many functions and settings of the vehicle failed. That means there are numerous settings and driving options that can no longer be accessed and that any functions requiring touch such as navigation, music, and others requires using your connected device while driving…
The touchscreen controlling many functions and settings of the vehicle failed. That means there are numerous settings and driving options that can no longer be accessed and that any functions requiring touch such as navigation, music, and others requires using your connected device while driving (meaning looking and touching your phone while driving). This creates unsafe driving conditions for the many thousands of drivers that have experienced this problem. There is a very large community on the internet saying that Mitsubishi should issue a recall, but Mitsubishi doesn't seem to care at all. They do, however, encourage the many that are having the problem to go to their service department and have the whole infotainment/ control computer replaced to the tune of about $4000. Seems like a blatant money grab to me-- one that is causing thousands of drivers who cannot or will not undergo that $4000 expense to drive a vehicle where they do not access to all setting controls and are required to fiddle with their phone while driving. Very unsafe.
- Air bags
Airbag system Service Required. I came on when I had passer in 2 row seat.I just brought this vehicle.
- Forward collision avoidance › Automatic emergency braking · Service brakes · Wheels
The brakes keep giving out, this is the second Mitsubishi and the brakes gave out [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Unknown or other
The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only…
The touch screen is inoperable so you can't control the radio or aspects of the car such as how the lights, wipers, maintenance, etc. are set. This is a hazardous situation. I contacted the dealer, and they knew exactly what I was referring to as they said they don't repair the system but only replace and it is $3.200. My auto was only 3 years old but had over 36,000 miles (the warranty). Why is an electrical component that controls much of the car warrantied on milage and only 36K. They know of this problem.
- Electrical system
The touchscreen does not work. This impairs use of the hands free telephone usage, volume levels, and altering of settings. This is a known problem, and Mitsubishi has recalled it in Australia. It is unsafe for any driver to not have ready access to hands free phone usage as it is well known how often distracted driving due to phones has caused accidents.
- Lane departure › Blind spot detection
Got in my car to go to work and blind spot service required light came on
- Air bags
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while crossing an intersection at 35 MPH; another vehicle ran a red light and crashed into the contact's front driver-side door. The contact was knocked across the two-lane road and hit a telephone pole on the passenger side of…
The contact owns a 2020 Mitsubishi Outlander. The contact stated that while crossing an intersection at 35 MPH; another vehicle ran a red light and crashed into the contact's front driver-side door. The contact was knocked across the two-lane road and hit a telephone pole on the passenger side of the vehicle. The air bags did not deploy upon impact. The authorities arrived on the scene and assisted the contact out of the vehicle through the passenger side of the vehicle. The contact was treated at the scene and was later taken to the emergency room for treatment. The contact was given an X-ray ,CT scan and an MRI. The contact was treated for pain and stiffness to the left side of the back, neck, elbow, and shoulder. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed to two separate independent mechanics; however, the contact was unaware if the vehicle was destroyed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 35,000
- Electrical system
In less than 60k miles since manufacture of the vehicle, the infotainment screen began to be insensitive to touch. 6k miles later it no longer works. During that time it was inconsistently working. This is a safety issue due to the driver focusing their eyes on the infotainment screen, while…
In less than 60k miles since manufacture of the vehicle, the infotainment screen began to be insensitive to touch. 6k miles later it no longer works. During that time it was inconsistently working. This is a safety issue due to the driver focusing their eyes on the infotainment screen, while repeatedly pressing the same button, instead of the road. Most times, the driver had to pull over to make the change. Sometimes, due to urgency of the change, the driver had to pull over where little to no shoulder existed which could have resulted in a fatality had a vehicle struck the driver's vehicle. It has recently be learned that a standard computer mouse can be used to operate the infotainment unit. Without saying, this is completely unacceptable procedure for a moving vehicle. Mitsubishi will no do anything to honor this failure, and based on discussions in various forums, the screen dies within the first couple years of owning the vehicle. In the subject late model 2020, the screen had no longer worked by 3Q24.
- Electrical system
Touch screen radio stopped working by touch reported the problem and was told by our dealer they couldn’t fix it it had to go to another dealer. That dealer said they could fix it and sent us back by the time they had time for us the warranty was out and they want us to pay for it after only 2 years. A family member had this say issue and sued and got a settlement and radio fixed
- Steering · Suspension · Unknown or other
After reversing out of say the drive way or parking spot there is a thump noise after putting the car into drive and proceeding to go. I have taken it to the dealer and they state multiple people are experiencing the same thing and that they have been in contact with Mitsubishi about it and they…
After reversing out of say the drive way or parking spot there is a thump noise after putting the car into drive and proceeding to go. I have taken it to the dealer and they state multiple people are experiencing the same thing and that they have been in contact with Mitsubishi about it and they say it is normal. I have never had this happen in any vehicle I have ever owned before and for it to be told to me that multiple people are experiencing this is not very satisfactory. And should be something they look into. Another issue I recently brought to the dealers service department is the ac has a foul odor after the change of the filters. And that it smells like stagnant water or mildew and again I was told the same thing that it is common. Why would I want to ever purchase another Mitsubishi if they are saying all this is common among their brand. Seems to me the unit collecting the fluid that then gets drained from the unit when sitting still is just collecting and going stagnant and causing the smell. I have a warranty on the vehicle however everything is a normal thing people have going on with their vehicle. Seems they don't want to put in the work until say the warranty is expired. A warranty they offer along with the extended warranty to cover bumper to bumper items I purchased. Ac problem is what it is it's not a safety concern but the thump in the tire after reversing seems like it should be a recall of something to do with the suspension and I don't think it has been investigated as it should. Who is to say I'm on the interstate driving and get in an accident that not only effects myself but others.
- Seats
The left back seat on the 2nd row rocks. I’m expecting twins and it’s not safe for the babies.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007472This Technical Service Bulletin instructs dealers how to update the Smartphone Link Display Audio software to resolve several issues.
- 11006085This Technical Service Bulletin instructs the dealer to update the Smartphone Link Display Audio software to resolve several issues.
- 11003536Service Manual Revision - This Technical Service Bulletin provides corrections to the description of special tools used to install the oil seal within the Automatic Transaxle sections of the applicable Service Manuals.
- 10252691Service Manual Revision - This Technical Service Bulletin instructs dealers to diagnose and test drive vehicles exhibiting a shudder or surge condition possibly caused by poor reaction of the hydraulic pressure circuit.
- 10252683Service Manual Revision - This Technical Service Bulletin instructs dealers to diagnose and test drive vehicles exhibiting a shudder or surge condition possibly caused by poor reaction of the hydraulic pressure circuit.
- 10250860Service Manual Revision - This Technical Service Bulletin provides the procedure for diagnostic trouble code and on-vehicle service for belt & pulley assembly on certain CVT models.
- 10249800This Revised Technical Information Notice provides dealers with the requirements needed to be entered into the Photo Required Condition & Pre-Approval Center (PRC) for a vehicle pulling/drifting and/or with steering wheel off-center concerns.
- 10246268This Technical Service Bulletin supersedes TSB-22-16-001REV ("MIL illumination with DTC P030X and loss of power due to Fail Safe Mode") issued August 2023, to update the Affected Vehicle years and provide VIN cut-off information.
- 10241920This Revised Technical Service Bulletin was sent to dealers directing them upon customer complaint basis and after diagnosis, to replace the ignition coils of all cylinders with countermeasure parts when customers report a MIL illumination and a loss of engine power due to the vehicle being in fail safe mode. Unstable idling due to poor contact of the ignition coil terminal and DTC P030X may create this concern.
- 10240443This is a Dealer Letter sent to dealers informing that Mitsubishi Technical Training has launched the 3rd quarterly technician quiz for 2023.
- 10235611This Technical Service Bulletin provides service manual corrections to the CVT maintenance procedure.
- 10235609This Technical Service Bulletin provides instructions and material safety data sheets for removal of rap-film adhesive residue.
- 10235608This Technical Service Bulletin reviews the regulations that require a label showing the reduction in load carrying capacity be affixed to vehicles when the total net weight of accessories is more than 1.5 percent of the vehicle's gross vehicle weight rating (GVWR) or 100 lbs.
- 10235606This is a Dealer Letter sent to dealers informing that Mitsubishi Technical Training has launched the 2nd quarterly technician quiz for 2023.
- 10234028This Technical Service Bulletin provides instructions to reprogram the Gateway ECU software for the Blind Spot Warning (BSW).
- 10234025This Technical Service Bulletin provides correction to the procedures for the Lower Arm Bushing Replacement in the Front Suspension section of the Service Manual.
- 10233997This Technical Service Bulletin contains technical information and troubleshooting for the accessory Remote Engine Start system for affected vehicles.
- 10233994This is a Technical Information Notice informing dealers and parts managers about possible causes after a customer complains that the engine will not start while using the remote start system.
- 10231424This TSB provides instructions on how to remedy noise heard from the HVAC system (heater, air conditioner, ventilation vents) when the blower motor is turned on.
- 10231422This TSB provides corrections and additional information for the Front and Rear Suspension inspection procedures. (Service Manual Revision)
- 10231411This TSB provides the addition of Diagnostic Procedure for CVT Belt Check for vehicles equipped with CVT type F1CJC and W1CJC. (Service Manual Revision)
- 10231408This is a Revised Technical Information Notice advising dealers of the instructions to follow when performing a wheel alignment check and adjustment on an affected vehicle with a customer concern of pulling/drifting and/or steering wheel off-center concerns.
- 10228926This is a Technical Service Bulletin sent to dealers informing them of updates to the Troubleshooting Procedure for the Windshield Wiper in the Exterior portion of the affected Service Manuals.
- 10228925This is a Technical Service Bulletin sent to dealers informing them of updates to the Stoplight Switch Check section, in the Service Brakes portion of the affected Service Manuals.
- 10228919Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.
- 10226082Tech Talk is a service newsletter that was sent out to dealers. It covers various topics and reviews the previous months publications.
- 10211530This Technical Service Bulletin was sent to dealers to explain the difference between normal dew condensation, which is a natural phenomenon, and water penetration caused by improper sealing or a defective/broken part.
- 10211528This Technical Information Notice was sent to dealers to inform them Audio Manuals are now available electronically on MDL beginning with Model Year 2020. As new Model Year manuals become available, they too will be added.
- 10210193This Technical Service Bulletin was sent to dealers informing them if customers report a condition where the Driver's Side Window Switch becomes inoperable during certain conditions when using the one touch function to open/close the window to replace the switch with a new countermeasure part.
- 10210192This Technical Service Bulletin was sent to dealers directing them upon customer complaint basis and after diagnosis, to replace the ignition coils of all cylinders with countermeasure parts when customers report a MIL illumination and a loss of engine power due to the vehicle being in fail safe mode. Unstable idling due to poor contact of the ignition coil terminal and DTC P030X may create this concern.
- 10210127This Technical Service Bulletin was sent to dealers informing them if customers report a condition where the Driver's Side Window Switch becomes inoperable during certain conditions when using the one touch function to open/close the window to replace the switch with a new countermeasure part.
- 10210122This Technical Service Bulletin was sent to dealers informing them a software update is now available for the Smartphone Link Display Audio (SDA) and provides instructions on how to update the SDA in the affected vehicles.
- 10210119This Technical Service Bulletin was sent to dealers directing them upon customer complaint basis and after diagnosis, to replace the ignition coils of all cylinders with countermeasure parts when customers report a MIL illumination and a loss of engine power due to the vehicle being in fail safe mode. Unstable idling due to poor contact of the ignition coil terminal and DTC P030X may create this concern.
- 10210117This Technical Information Notice was sent to dealers to advise that TIN-20-54-001REV2 is no longer applicable. MMNA no longer requires voltage measurements or information about affected vehicles that are beyond the terms of the warranty.
- 10208827This Technical Service Bulletin was sent to dealers directing them to diagnose and test drive customer vehicles with F1CJC/W1CJC (CVT-8) transmissions that may exhibit a shudder or surge condition possibly caused by a poor reaction of the hydraulic pressure circuit.
- 10207798This Technical Service Bulletin instructs dealers to apply Nonwoven Fabric Tape between the Seat Back and Urethane Pad when customers report a condition where an abnormal rubbing noise is heard from the Seat Back when a driver and/or passenger is seated in the front seat(s).
- 10203261This Technical Information Notice was sent to dealers informing them of the photo requirement for claims when performing a wheel alignment check and adjustment on an affected vehicle with a customer concern of pulling/drifting and/or steering wheel off-center concerns.
- 10201201This Technical Information Notice was sent to dealers informing them Owner Manuals (OM) are now available electronically beginning with Model Year 2015.
- 10200356This Technical Service Bulletin was sent to all dealers informing them of a software update for the Smartphone Link Display Audio system.
- 10200351This Technical Service Bulletin was sent to dealers informing them a shock absorber oil leak may result in replacement of absorbers unnecessarily when trace amounts of oil are noted to have adhered to the shock absorber.
Every Mitsubishi Outlander model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.