2017 RAM Promaster
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › RAM › Promaster › 2017
These records cover every 2017 RAM Promaster. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
10 recalls name the 2017 RAM Promaster. Newest first.
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Risk and remedy
Risk
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy
Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
Risk and remedy
Risk
The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
Risk and remedy
Risk
An overheated fan motor increases the risk of a fire.
Remedy
Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a…
Risk and remedy
Risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the…
Risk and remedy
Risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy
MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a…
Risk and remedy
Risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Remedy
Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.
Remedy
Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.
Chrysler (FCA US LLC) is recalling certain model year 2017 RAM ProMaster vehicles manufactured October 1, 2016, to December 7, 2016. The seat mounted side air bag inflator initiator may fail to ignite during a crash.
Risk and remedy
Risk
If the air bag inflator initiator fails to ignite, the air bag will not deploy, increasing the risk of injury.
Remedy
Chrysler will notify owners, and dealers will replace the seat mounted side air bags, free of charge. The recall began February 7, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S96.
Owner complaints
57 complaints2 involved a crash3 involved a fire
What owners report most
Latest complaints
- Engine
COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt sheared. The bracket separated from the transmission, the powertrain dropped on the…
COMPONENT FAILED: Left transmission mount bracket and its fasteners on a 2017 RAM ProMaster with 3.6L V6 Pentastar (sales code ERB) and 62TE 6-speed automatic (sales code DG2). At least one bracket-to-transaxle bolt sheared. The bracket separated from the transmission, the powertrain dropped on the driver side, the left front CV axle pulled out of the transaxle, and transmission fluid loss occurred. The transmission case casting also appears cracked at the bracket mounting boss. All failed components are preserved and available for inspection. SAFETY RISK: Failure occurred during LOW-SPEED MANEUVERING. Had it occurred at highway speed, the dropped powertrain and separated front drive axle could have caused loss of vehicle control, sudden disabling of the vehicle in traffic, and roadway debris from dragging components. Industry-published cases describe identical failures at 40+ mph (Certified Transmission, May 2019). Multiple owner reports of the same failure exist for 2015-2021 ProMasters. CONFIRMED BY: Failure confirmed by visual inspection at an independent service facility. The failure mode matches FCA Service Bulletin 23-022-19 (8/27/2019), which warns the bracket fasteners are torque-to-yield, single-stage, one-time use, and that reuse can lead to bracket bolt failure. The TSB is classified Information Only — no recall has been issued. INSPECTED BY: Inspected by the owner and an independent repair technician. Not yet inspected by the manufacturer, police, or insurance. The vehicle had recent service in the transmission area; whether the one-time-use fasteners specified by the TSB were replaced during that service is under investigation. WARNING SIGNS: None. No warning lamps, messages, or symptoms preceded the failure. Given the documented failure mode, manufacturer service bulletin, and multiple owner reports of identical failures across model years, a formal investigation into a potential safety recall is requested.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to Valvoline, where the odometer was reported in 2018 February 2023 at 346,000. The contact…
Odometer Fraud. The contact purchased a 2017 Ram Promaster 1500. The vehicle was purchased on February 16, 2024. The contact stated that at the time of purchase, the mileage was 84,000. The vehicle was taken to Valvoline, where the odometer was reported in 2018 February 2023 at 346,000. The contact purchased a Carfax report, which indicated that the mileage was 346,544 in January 2023. In addition, the dealer was made aware of the discrepancy, and the contact was informed that the vehicle would be collected, and the sale would be voided; however, the down payment would not be returned.
- Engine and engine cooling · Equipment
The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet…
The contact owns a 2017 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Power train
I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years…
I am the original owner of a 2017 Dodge ProMaster made by Chrysler. My vehicle is currently at a dealership waiting for a complete transmission. I had to have it towed there as this issue happened while I was driving. Luckily, I was not far from home. The van is no longer under warranty at 5 years or100,000 miles. I purchased it new in May 2018. It has only 37000 miles on the odometer. There was a recall unrelated to this problem and fixed. In the beginning I had to Contact Chrysler Customer Service per my dealer who gave me their Customer Care number. I was given a case number by a lower Chrysler representative, who then had me talk to her supervisor. This representative said that there was no forwarding phone contact number for their complaint department and she gave me an address with a US mail PO Box for Chrysler in Auburn Hills, MI. No transmission should go out at 37,000 miles. My dealer is charging me $9000 USD for the transmission repair! A review of social media (Facebook) by various ProMaster owners has lead me to contact you. Groups on Facebook such as ProMaster Owners and Roadtrek ProMaster Class B RV owners have complained about transmissions going out. From what I understand, Chrysler has recalled vehicles from 2019 model years up through maybe 2023, for transmission issues. Why the 2018 model year was not included is beyond me. It is also my understanding that Chrysler is now building a completely new transmission for vehicles built since the current model year. Previous owners like me will have to settle fro re-manufactured transmissions from Chrysler. I am sure the NHTSB has been contacted by people like me. There are hundreds of us with transmission issues which can be considered driving safety issues.
- Electrical system · Steering · Visibility/wiper
The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring…
The windshield cowl on this vehicle is poorly designed, allowing water intrusion from multiple points. This is not a minor leak but a severe design flaw that creates immediate and dangerous safety hazards while driving, particularly at highway speeds. The most critical issue is water pouring directly onto the serpentine belt and pulley system. While driving at highway speeds in heavy rain, I lost power steering after water intrusion caused the belt to slip. This sudden loss of steering assist made the vehicle extremely difficult to control, especially in traffic and during turns. Another major safety risk is water intrusion onto the engine fuse box. While driving at highway speeds, water poured into the fuse box, causing electrical shorting. This led to severe overheating that burned my windshield wiper wiring, making the wipers inoperable and drastically reducing visibility. Surrounding wires also melted, posing a significant fire hazard. The sudden electrical failure and loss of visibility created an extremely dangerous situation. Additionally, water pooling on the transmission can drain into the breather hole, allowing significant water intrusion into the transmission fluid. This can cause erratic shifting, transmission failure, or complete power loss. At highway speeds, this can lead to sudden deceleration or loss of acceleration, putting drivers and others at serious risk. This issue has been experienced by multiple owners and confirmed by independent service centers. It is not a DIY repair—the defective cowl design allows excessive water ingress. There are no warning lights or messages before failure, only sudden and dangerous symptoms once water intrudes. This is a major safety concern, particularly at highway speeds, where sudden power steering loss, electrical failure, or transmission issues can lead to catastrophic consequences. Immediate investigation and corrective action are necessary to prevent accidents, injuries, or fatalities.
- Engine · Service brakes
Went to use the brakes and they would not work. Had to swerve into a ditch to stop. ABS and Traction issue.
- Electrical system · Engine · Unknown or other
There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the…
There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This is affecting my livelihood. So far the dealer and manufacturer have only wanted to charge me for any additional diags or repairs when my vehicle was running great until this incident. The vehicle is unsafe to drive and the recall report stated the engine could catch fire. I took my vehicle to the dealer, a second time to see what they could do for me, Just to find out, they only wanted to charge me for multiple diagnostic diagnosis and would have me wait. At least a week before they could even begin touching my vehicle also refusing to give me a loaner vehicle in the meantime.
- Electrical system · Engine · Unknown or other
What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was…
What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall. After the recall repair was completed, I picked up my vehicle from the dealer. On my way home, I noticed a loss of power, poor acceleration, and engine shaking, especially after the engine had been off for a few hours. I replaced the thermostat and radiator myself, but I believe the overheating caused internal engine damage, potentially a blown head gasket, cracked, or warped heads. Additionally, before taking the vehicle back to the dealer, I noticed the newly installed cooling fans (replaced under the recall) stopped working again. Despite all these issues clearly being related to the initial fan failure and overheating, the dealer is now charging me for further repairs and is not addressing the underlying problem with the cooling system. The fact that the cooling fans have a recall due to failure and have caused other issues are trying to tell me I’m responsible. They wouldn’t give me a loaner vehicle while they were performing the initial recall repair or now since I’ve taken it back.
- Engine
Both cams need to be replaced. Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017. Henry Miller Dodge Ram is where my vehicle is currently at and who advised the issues at hand. The check engine light comes on and computer shows misfire.
- Electrical system · Engine and engine cooling · Equipment
The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to…
The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.
- Electrical system · Engine
2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking…
2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can’t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears? - some cause putting into “limp mode”? This is dangerous situation?
- Electrical system · Engine · Power train
Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops…
Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.
- Seat belts · Seat belts › Front › Retractor
2017 RAM promaster 2500. Consumer writes in regard to defective seatbelt. The consumer stated the recall was on backorder and not able to repaired.
- Engine and engine cooling › Cooling system
2017 RAM promaster. Consumer writes in regard to engine cooling fan safety recall.
- Power train
Catastrophic flywheel failure. Small noise turned to large noise in a day.
- Structure › Body
The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the…
The contact owned a 2017 Ram Promaster 3500. The contact stated that after parking the vehicle on the side of his house, he received an alert from a sensor camera attached to his home. When the contact checked the alert, he saw that the vehicle had caught fire. The contact immediately called the fire department and they were able to extinguish the fire once they arrived. No injuries were reported. The contact sustained property damage side of his garage and the siding of the garage had become warped due to the fire. The vehicle had yet to be removed from the property and had been deemed a total loss. The contact posted pictures of his damaged vehicle to an online forum and the manufacturer reached out to him for assistance. The contact was asked if he would like a team to come to his home to investigate the cause of the failure; the contact had yet to make arraignments for the finding. The contact stated that the rear passenger side of the trailer; however, the cause of the failure had yet to be determined. The failure mileage was approximately 70,000.
- Service brakes
parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased…
parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased extended warrantee says nothing that fails due to "rust" is covered. Manufacturer has changed the design of the failed part but takes no responsibility, or issued advisory statements or recall. I purchased this vehicle brand new, am meticulous on upkeep and keeping it clean. All scheduled maintenance has been with the dealer. There were 3 other Promasters in the dealer lot who had the same issues.
- Electrical system · Exterior lighting
We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2…
We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!
- Engine · Power train
The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!
- Engine
The etc warming light will come on and the van will decrease power momentarily , I usually pull over, turn the engine off and then back on. That light goes out and then the check engine light will come on and stay on. After several starts and stops the check engine light goes out. Dealer fixed it last week but the red flashing lights came on again as well as the check engine light.
- Engine
We have 3 RAM promasters and all 3 have an oil leak at the oil cooler, costing over $800 each to have repaired. again, all 3 have had the same issue resulting in over $2,400 in repairs.
- Electrical system · Power train
Recall nhtsa # 19v-818 cooling fan module can fail causing vehicle fire. recall nhtsa # 20v-036 shifter cable. Unintended vehicle movement which can cause a crash. dealer and dodge are not willing to correct the above. I am concerned about safe operation of my vehicle
- Engine
Local dealer, sunsr dodge, not responsive to completing recalls. Nhtsa recall# 19v818 and 20v-036. andrew hodgson sarasota fl ajhodgson54@gmail.com
- Exterior lighting
The headlamps have been replaced multiple times, way more than they should need. We replaced the drivers side low beam in december 2019, april 2020 and now it IS it out again - november 2020. In addition, there are no warning lights to let the driver know the low beam light IS out. Our vehicle only has 44800 miles on it. Please investigate as head lanps are expensive.
- Service brakes · Wheels
I had the vehicle serviced under a different recall notice and when it was picked up from the dealer the emergency brake would not disengage. I tried to drive the vehicle and it made a loud sound from the driver side rear wheel and on inspection the dealership determined that when the emergency…
I had the vehicle serviced under a different recall notice and when it was picked up from the dealer the emergency brake would not disengage. I tried to drive the vehicle and it made a loud sound from the driver side rear wheel and on inspection the dealership determined that when the emergency brake was released in the cab but it was not releasing at the back drum. This could have caused a fire, damage to the vehicle, or a wreck if the brake had engaged during driving or had not fully disengaged prior to driving.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011762TRANSMISSION KIT With Torque Converter 62TE Transmission Mounting Kit, for replacing the existing transmission assembly for Part numbers R8210327A$, the mounting kit must be used and bolts and bracket must be replaced. The mounting kit is to be included within the reman transmission kit package P/Ns R8210327A$. Mounting kit p/n to be used : P/N 68501446AA
- 11002749Pad kit - front disc brake
- 11001760Pad kit - front disc brake
- 11001592Low Pressure Power Steering Line Servicing For Leak Concerns.
- 11001459Suspected Engine Coolant Leak
- 11001198Suspected Engine Coolant Leak
- 11000609Pad kit - front disc brake
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243192Suspected engine coolant leak.
- 10243099FLOOR FRONT CARPET As of August 16, 2023, the front carpet is no longer standard, claims for shortages and errors will be denied.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10239942Check Strap Webbing Kit on Driver?s Side Front Door The repair eliminates the over swing when opening the driver?s side door. This bulletin involves installing a webbing kit on the front left driver?s door for the door check strap.
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10231681D-Pillar Upper LT,D-Pillar Upper RT,Plug Retractor C-Pillar Plasti Beginning 2023 Model Year the D-Pillar Trims are no longer included in the original vehicle build. Warranty claims for shortage and error will be subject to change back.
- 10230313Window Regulator Motor Assembly Servicing
- 10230301Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230068Wind Or Whistle Noise From Windshield
- 10230053Outside Power Folding Mirror Shakes Vibrates Or Is Loose
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
- 10229807Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set: ? U0019-01-CAN B BUS - General Electrical Failure (2015 MY Only). In addition, the following software enhancements are available: ? Keyfob does not unlock or lock doors (2017 MY Only). ? Reduces response delay of the horn button (2017 MY Only). ? ?Bulb out? MIL when a 3 watt parking lamp is installed (2017 MY Only). ? Update to allow the programming of one additional key without reprogramming all other keys. ? Fog light telltale stays illuminated when the high-beams are turned on (2015 MY Only). ? Allow for the vehicle to be locked with the key in the ignition (2015 MY Only). Additional updates for up-fitters to correct the following conditions when using LED bulbs for the turn signals and enabling the ?Bulb Out Diagnostics?: ? External lamp failure icon being illuminated (2015 MY Only). ? Turn signal indicators flash at double the normal speed (2015 MY Only). ? Bulb out message displayed in the Electronic Vehicle Information Center (EVIC) (2015 MY Only)
- 10229806Flash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates This bulletin involves reprogramming the HVAC control module with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination with one or more of the following Diagnostic Trouble Codes (DTCs) or the symptom/conditions listed below: ? U1710-86 - Implausible Data Received From HVAC. ? U1710-87 - ACM (Automatic Climate Module) On B CAN - Missing Message. ? The HVAC control for the air conditioning/heating outlet control, fan speed or other controls maybe inoperative after a Body Control Module (BCM) had been replaced. ? The rear defrost/heated mirror LED indicator on the HVAC controller does not illuminate when the button is depressed (2014 MY only).
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229112Outer Half Shaft Boot Replacement
- 10229041Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
- 10228977SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft. Please review TSB 03-002-22 for information on the Boot Repair Kit.
- 10228975Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
Every RAM Promaster model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.