2011 Scion XB
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2011 Scion XB. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2011 Scion XB. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain Toyota Racing Development (TRD) brake kits, part numbers PTR09-21111 and PTR09-52080, sold by Toyota as an optional accessory for model year 2008-2015 Scion xB, and 2011-2016 Scion tC vehicles. Over time, the brake hoses in these kits may fatigue and fail.
Risk and remedy
Risk
Failure of a brake hose will reduce braking performance and increase the risk of a crash.
Remedy
Toyota will notify all known owners of the Scion xB and Scion tC vehicles upon which an involved optional TRD Brake Kit could have been installed. If the vehicle is equipped with one of the TRD brake kits, it will be replaced with a standard equipment brake kit, free of charge. The recall began November 16, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0U.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window…
Risk and remedy
Risk
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Remedy
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota…
Risk and remedy
Risk
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Owner complaints
54 complaints4 involved a crash1 involved a fire3 injuries
What owners report most
Latest complaints
- Engine · Service brakes · Unknown or other
I purchased my 2011Scion XB 09/08/2010 and in the last 12 months, my scion XB has been burning oil extremely fast. I have to add oil to the vehicle approximately every 4-5 weeks. I’ve taken it to the the Toyota dealership and was advised that the only way to fix the issue is by getting a new…
I purchased my 2011Scion XB 09/08/2010 and in the last 12 months, my scion XB has been burning oil extremely fast. I have to add oil to the vehicle approximately every 4-5 weeks. I’ve taken it to the the Toyota dealership and was advised that the only way to fix the issue is by getting a new engine. Also, every time I break, there is a grinding sound even if with new break pads, and the steering column shakes. The tires sensors have malfunctioned because even after having the tires professionally replaced or filled, the light never goes off. Lastly, the vehicle door sensors are also not working properly.
- Steering
The steering becomes hard to control after being on the highway for around 40-60 mins. It is hard to keep the vehicle on track because the steering is "sticky" and it takes more force to keep the vehicle in its lane, hence we wander within the lane and appear to be either drunk or not in full…
The steering becomes hard to control after being on the highway for around 40-60 mins. It is hard to keep the vehicle on track because the steering is "sticky" and it takes more force to keep the vehicle in its lane, hence we wander within the lane and appear to be either drunk or not in full control. The problem is intermittent but does occur at various degrees on any given day. We are afraid there will be an accident when we cannot control correctly.
- Structure › Body
Defective rear hatch latch. Frequently shows to be unlatched despite being latched. Can't tell if a door IS unlatched since it IS one indicator for all doors on the instrument panel. Happens most frequently when hot or if the sun shines on rear of car. Indicates unlatched parked or in motion.
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received a recall notice for nhtsa campaign number: 16v340000(air bags); however, the parts to do the repair were not available. Fiore toyota (1000 s logan blvd, hollidaysburg, pa 16648, (814) 247-0102) was contacted and stated that…
TL* takata recall. The contact owns a 2011 scion xb. The contact received a recall notice for nhtsa campaign number: 16v340000(air bags); however, the parts to do the repair were not available. Fiore toyota (1000 s logan blvd, hollidaysburg, pa 16648, (814) 247-0102) was contacted and stated that parts were not available and they did not know when they would be available. The manufacturer was also contacted and confirmed that parts were not available for the recall remedy. The contact had not experienced a failure. Vin tool confirms parts not available.
- Engine
"Oil comp recall" went to my local toyota dealership talked to the assti service manager and was told I could not do the recall there that I would have to go back to the place that first tested it. I bought the car and it was tested in alabama I live in fl. Went to the toyota dealership and they…
"Oil comp recall" went to my local toyota dealership talked to the assti service manager and was told I could not do the recall there that I would have to go back to the place that first tested it. I bought the car and it was tested in alabama I live in fl. Went to the toyota dealership and they said it was in final stages that they juat have to preform the recall the final step. Which IS the work. The assti manager was very very rude and told me ID have to go to alabama to get it done. I am losibg atleaat 2 qts or more of oil every 2 weeks. This IS causing alot of issues running wise. My cat converter went out due to this as well. I want to get it done as soon as possible cause I have a little girl and its my daily and I dont want something to happen.
- Air bags · Engine · Structure › Body
I was driving 65mph on the freeway sounded like parts of the engine were falling out of the car. Immediately exited the freeway. the car died. My son and I pushed the smoking vehicle 200 feet to a apartment complex entrance. the vehicle then ignited in flames, and I called 911.
- Service brakes
TL* the contact owned a 2011 scion xb. While driving 35 mph, the vehicle failed to stop when the brake pedal was depressed. As a result, the contact rear ended another vehicle. The air bags deployed. The contact suffered a minor ear injury that did not require medical attention. A police report was…
TL* the contact owned a 2011 scion xb. While driving 35 mph, the vehicle failed to stop when the brake pedal was depressed. As a result, the contact rear ended another vehicle. The air bags deployed. The contact suffered a minor ear injury that did not require medical attention. A police report was filed. The vehicle was towed and deemed totaled by the contact's insurance company. The contact called an auto finance company, but they did not assist. The dealer and manufacturer were not notified. The failure mileage was 153,000. The vin was unknown.
- Engine · Unknown or other
I believe what happened to my car IS related to the problem described in tsb no. Sb0024-11r2. Https://www.cars.com/articles/2007-2015-scion-tc-xb-piston-issue-1420682965001/. a friend who sells cars sent me that link sat july 21. I had no prior knowledge such an issue existed and that bulletin…
I believe what happened to my car IS related to the problem described in tsb no. Sb0024-11r2. Https://www.cars.com/articles/2007-2015-scion-tc-xb-piston-issue-1420682965001/. a friend who sells cars sent me that link sat july 21. I had no prior knowledge such an issue existed and that bulletin was dated 12.22.2015. about 2 weeks ago, my car suddenly started having problems accelerating from the moment I turned it on and pulled away from the curb and throughout the day driving mostly on city streets. (95% of my driving IS on city streets a short distance from home. I am a professional dog walker and pick up clients' dogs and take them to city parks for off leash walks & hikes). After a few days of this, I called sf toyota in daly city where I have brought my car in for regular servicing the entire time since purchase in march 2014. I had to wait over a week for the soonest appointment the day I brought my car in, it started smoking on the freeway and shut off. I called a tow truck. 2 days later, on friday july 25, 2018, toyota informed me there was a hole in my engine and they have no idea how it could have gotten there. I went in the following day to retrieve belongings from my car and spoke with service manager ray. He showed me the hole and a part of my engine that came off and was found under the hood somewhere, causing the hole- the connecting rod. The connecting rod was goughed up pretty badly and I saw another piece of it stuck down somewhere. the hole had what looked like metal shavings in it and I asked if that was why the rod was goughed up and if that's what the metal shavings were from and ray nodded yes and said most likely yes. he told me if I wanted to try and get any assistance from toyota, I would have to pay $2-3K to have them remove and inspect my engine and that there would be no guarantee they would help.
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v3400000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v3400000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called bill wright toyota at (661) 398-8697 (5100 gasoline alley dr, bakersville, ca 93313) where it was confirmed that the parts were not available for the recall remedy. The contact then called north bakersfield toyota at (661) 615-1100 (19651 industry pkwy dr, bakersfield, ca 93308) where it was also confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called maita toyota of sacramento (2500 auburn blvd, sacramento, ca 95821 (800) 640-6248) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Takata recall. Have received several notices, but my local dealership says my vehicle IS not yet been supplied with replacement parts. Toyota recommends that no one ride in the front passenger seat. The vehicle IS now 6 years old and 100,000 + miles. Nhrsa recall 16v-340.
- Air bags
TL* the contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Michael toyota in fresno…
TL* the contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Michael toyota in fresno, california was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and stated that there would be a projected remedy for the recall by september of 2017. In addition, the manufacturer provided the contact with case number: 1707261577. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
No air bag replacements available since recall notice
- Air bags
Takata recall toyota IS not doing enough to expedite the recall of the affected vehicles. It has been over a year since I received a recall notice for the passenger airbag and it's still listed as having no remedy available even though I am listed in a priority zone a. This IS ridiculous. Nhtsa…
Takata recall toyota IS not doing enough to expedite the recall of the affected vehicles. It has been over a year since I received a recall notice for the passenger airbag and it's still listed as having no remedy available even though I am listed in a priority zone a. This IS ridiculous. Nhtsa, please pressure toyota and takata into expediting this dangerous and life threatening recall for the sake of everybody's safety.
- Air bags
Takata recall. My scion xb IS main car for use with my children and family. It's used as means of transportation to and from school. I was informed of the recall last year and still have not heard on when this will get fixed. It IS a major safety concern especially when I'm transporting children…
Takata recall. My scion xb IS main car for use with my children and family. It's used as means of transportation to and from school. I was informed of the recall last year and still have not heard on when this will get fixed. It IS a major safety concern especially when I'm transporting children and it IS impossible to not go anywhere without using the passenger side since all seats are being used when driving with family. I feel the recall has not been handled in a timely manner and I fear for what may happen if an accident does take place. It IS said that drivers should arrange to have airbags replaced as soon as possible however I have not been contacted nor can I find any info on when my make and model will have this issue solved.
- Air bags
" takata recall" I do not feel comfort driving this car ,with a defective airbag. I have tried to get a car from toyota,they tell me that ,i have to get one from enterprise.i do not use credit card,is there anyway ,i could get a loaner car until the airbag IS fix.this has been going for over year now.i need transportation.
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to toyota of el cajon located in santee, ca, but the part for the repair was not available. There was no solution for the air bag replacement. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms part not available.
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer advised the contact to start the process for a…
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer advised the contact to start the process for a loaner vehicle until the parts became available. The dealer (don mcgill toyota, 11800 katy fwy, houston, tx 77079, (281) 496-2000) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
- Air bags
Takata recall. Longstanding recall that has not been resolved and I am worried about the safety of myself and family, living in riverview fl 33578.
- Engine
TL* the contact owns a 2011 scion xb. The contact received a letter from the manufacturer regarding excessive oil consumption. The contact stated that he changed the oil himself and discovered that the vehicle was missing two quarts of oil. The vehicle was taken to jeff wyler toyota of clarksville…
TL* the contact owns a 2011 scion xb. The contact received a letter from the manufacturer regarding excessive oil consumption. The contact stated that he changed the oil himself and discovered that the vehicle was missing two quarts of oil. The vehicle was taken to jeff wyler toyota of clarksville (808 e lewis and clark pkwy, clarksville, in 47129 (812) 284-2277) where an oil consumption test was performed. The results showed no excessive oil consumption issue. The vehicle was taken back to the dealer several months later for a routine oil change and it was discovered that the oil was two quarts low. The manufacturer was made aware of the issue. The failure mileage was approximately 63,248.
- Air bags
Takata recall not fixed
- Air bags · Vehicle speed control
"Takata recall". 2011 xb traveling south on collier parkway. Accelerated to approximately 45 mph. From parkway. older dodge van in front slams on brakes. I slam on brakes and 2011 xb exhibits instantaneous acceleration. Coming up on back of dodge van swerve left onto raised median. Trees in median…
"Takata recall". 2011 xb traveling south on collier parkway. Accelerated to approximately 45 mph. From parkway. older dodge van in front slams on brakes. I slam on brakes and 2011 xb exhibits instantaneous acceleration. Coming up on back of dodge van swerve left onto raised median. Trees in median 2011 xb still accelerating going down into northbound lanes. Coming up on 2005 chevy astro van. We both swerve and driver side rear corner of each vehicle collide. 2011 scion xb now back on median. 2011 scion xb still accelerating coming up on intersection of weeks blvd. And collier parkway. 2015 hyundai santa fe enters intersection on green from weeks blvd. Heading nothbound. 2011 scion xb still accelerating enters intersection and strikes 2015 hyundai santa fe. Front of 2011 scion xb hits driver side of 2015 hyundai sante fe. 201 scion xb takata airbag deploys. Metal skins driver's nose. Scion driver sustains;bruised ribs, fractured left knee with torn miniscus, bruised right knee torn cartilage. Hyundai santa fe driver sustains head injury on right side.2011 scion xb totalled. On salvage hold geico salvage lot tampa florida. Driver of 2011 scion xb issued citations "careless driving" and "failure to stop at steady red signal" by fhp officer,. Scion xb driver requested drug/alcohol test. Refused by fhp officer. The events relayed above happened within seconds. Driver caught off guard/stunned by vehicle response. Concentrated on steering vehicle away from collisions. 2011 scion xb recently purchased and still under warranty from carmax tampa florida. One week prior to accident, 2011 scion xb was in carmax service due to engine oil overfill by 1 inch on dipstick.
- Air bags
Takata recall - still waiting and I'm toyota's 'zone a'. It's been a year since toyota recommended that I do not operate this vehicle with an occupant in the front passenger seat. How much longer do I have to make payments on only a part of a vehicle?
- Air bags
TL* takata recall. The contact owns a 2011 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall. I was notified almost a year ago about the pending recall, but nothing has been done about fixing my vehicle since. I am concerned about the hazard of injury or death while driving this vehicle.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230369DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230368DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230367DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10220158DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217804CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
- 10211828DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10211826CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
- 10204546DL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10204545RL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10200383Automatic/Continuously Variable Transmission Replacement Precautions
- 10200379Immobilizer and Smart Key Reset
- 10185779TT: HVAC drain tube is found to be blocked/clogged.
- 10181769TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10179604DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10178780DL: Toyota plans to send Safety Recall Follow-Up Notices for the above referenced campaigns to remind owners whose vehicles have not yet had campaign repairs completed.
- 10170750Technical Instructions: Customer Support Program ZKG ? Technical Instructions. December 12, 2019. This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
- 10170749Dealer Package: December 12, 2019 This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
- 10170717TSB: Some 2012 ? 2015 model year iQ painted with 070 Blizzard Pearl and 2008 ? 2015 model year xB vehicles painted with 040 Super White may exhibit peeling paint on one or more metal body panels. The paint may peel between the primer and E-coat layer, exposing the gray or brownishgreen E-coat. The affected panel(s) will require prepping and repainting to address this condition. The paint repair may need to be sublet to a body shop.
- 10164896Dealer Package: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10164888Dealer Package: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers' ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10164887Region Letter: Phase 1 ? Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels.
- 10164886Dealer Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
- 10164885Region Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
- 10152211Warranty Policy Bulletin: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.
- 10152156TSB: REVISION NOTICE August 23, 2017 Rev1: ? Applicability has been updated to include 2015 model year xB vehicles, 2015 ? 2016 model year tC vehicles, and 2016 model year iM vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Introduction. Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip.
- 10134498DD: Toyota has updated the Customer Handling Reference Guide to include the expansion vehicles; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134496DD: Toyota has updated the Customer Handling Reference Guide to include the expansion vehicles; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134495DD: Toyota has updated the Customer Handling Reference Guide; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134494WPB: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This Warranty Enhancement Program will be launched in two phases due to current part production capacity limitations. Initially, Toyota will inform owners that they may seek reimbursement consideration for previous repairs to address excessive oil consumption. Additionally, owners will be advised that if they believe their vehicle has excessive engine oil consumption, they can contact an authorized Toyota dealer to have the engine oil consumption test performed to determine if they will be eligible for future part replacement once sufficient parts are available. Once sufficient parts are produced, Toyota will send a second owner notification letter to customers informing them they may seek part replacement if their vehicle has excessive engine oil consumption.
- 10134489DL: As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this Warranty Enhancement Program is dependent on a Toyota dealer performed engine oil consumption test in accordance with T-SB-00158-14(Toyota) and S-SB-0031-14 (Scion).
- 10134484RL: As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this Warranty Enhancement Program is dependent on a Toyota dealer performed engine oil consumption test in accordance with T-SB-00158-14(Toyota) and S-SB-0031-14 (Scion).
- 10134472SB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10134468Warranty Enhancement: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007- 2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134256WPB: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.
- 10134250TT: ? Based on current part order allocation, some piston types have been incorrectly identified while undergoing the ZE7 2AZ Oil Consumption repair procedure. ? Replacement pistons for ZE7 should be ordered based on the pistons removed from existing cylinder block and no longer by measurement. ? This Tech Tip includes information regarding production allocation and instructions for identifying piston type on subject engines. This will be published in the next revision of S-SB-0024-11.
- 10134235EC: Currently the Reair Kit for RAV4 Vehicles PN: 04004-11828 is missing exhaust gasket 90917-06078 at this time to supplement this kit contents. The warranty system has been modified to accept this additional required part.
- 10134180Electronic Communication: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007- 2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134179Electronic Communication: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134008Some 2005 ? 2012 model year vehicles equipped with the 2AZ-FE engine may exhibit an intermittent MIL ?ON? condition with Diagnostic Trouble Code (DTC) P0335 (Crankshaft Position Sensor ?A? Circuit) stored. The intake camshaft gear assembly has been improved to help prevent this condition.
Every Scion XB model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.