2012 Scion XB
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2012 Scion XB. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2012 Scion XB. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain Toyota Racing Development (TRD) brake kits, part numbers PTR09-21111 and PTR09-52080, sold by Toyota as an optional accessory for model year 2008-2015 Scion xB, and 2011-2016 Scion tC vehicles. Over time, the brake hoses in these kits may fatigue and fail.
Risk and remedy
Risk
Failure of a brake hose will reduce braking performance and increase the risk of a crash.
Remedy
Toyota will notify all known owners of the Scion xB and Scion tC vehicles upon which an involved optional TRD Brake Kit could have been installed. If the vehicle is equipped with one of the TRD brake kits, it will be replaced with a standard equipment brake kit, free of charge. The recall began November 16, 2018. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is J0U.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).
Owner complaints
45 complaints5 involved a crash3 involved a fire
What owners report most
Latest complaints
- Latches/locks/linkages › Hood › Latch · Structure › Body › Hood
Driver was traveling at 75 mph when the hood suddenly released. Both latches failed and the hood flew up against the windshield with enough force to crease the hood and dent the roof. Inside the vehicle, the done light and the rear view mirror were knocked loose. Incident occurred at night with no…
Driver was traveling at 75 mph when the hood suddenly released. Both latches failed and the hood flew up against the windshield with enough force to crease the hood and dent the roof. Inside the vehicle, the done light and the rear view mirror were knocked loose. Incident occurred at night with no other traffic on the road and Driver was able to pull over without further incident. If there had been other vehicles, the sudden lack of visibility would likely have resulted in a crash.
- Engine
Engine is burning oil.
- Engine
I have to add oil every 500 to 800 miles no visible smoke from engine or exhaust when cold or hot. ???? HELP
- Unknown or other
White paint is peeling exposing many of the car panels which are starting to rust (structural damage)
- Engine and engine cooling › Engine › Oil/lubrication › Oil cooler
The contact owns a 2012 Scion XB. The contact stated that the vehicle was exhibiting excessive engine oil consumption. The contact stated that the oil pressure warning light would illuminate approximately 1,000 miles prior to the next scheduled oil change. The contact stated that the oil pressure…
The contact owns a 2012 Scion XB. The contact stated that the vehicle was exhibiting excessive engine oil consumption. The contact stated that the oil pressure warning light would illuminate approximately 1,000 miles prior to the next scheduled oil change. The contact stated that the oil pressure warning light recently illuminated less than a month after the previous oil change; 2,500 miles prior to the next oil change. The vehicle was taken to an independent mechanic where it was diagnosed that the engine was consuming an excessive amount of oil. The contact stated that 4 quarts of oil was consumed prior to the next scheduled oil change and suggested that there was leak. The independent mechanic informed the contact that the failure was related to Toyota Technical Service Bulletin Number: SB0024-11R2. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
- Engine
Noticed the oil pressure light came on when I turned a corner. Immediately took it to dealer, where I have all scheduled maintenance done (except once). car was found to have no oil in it before scheduled maintenance. This happened 6 months previously and was thought to be a pvc plug issue.…
Noticed the oil pressure light came on when I turned a corner. Immediately took it to dealer, where I have all scheduled maintenance done (except once). car was found to have no oil in it before scheduled maintenance. This happened 6 months previously and was thought to be a pvc plug issue. Was told it was due to a known issue with excessive oil consumption due to worn piston rings, ultimately the fault of the requirement of ethanol in gasoline. Solution - keep checking the oil and add as needed. Not worth repairing the piston rings.
- Wheels
Tires defected ## vin passed ## toyota scion xb 2012 ##
- Engine · Service brakes · Structure › Body
Recall 287614- my call was involved in an accident on 1/10/2019. My car ran a red light due to failure of brakes and struck another vehicle. Both cars were totaled. I have received a notification in the mail in 4/2019 3 months after my accident I have contacted toyota and since they are unable to…
Recall 287614- my call was involved in an accident on 1/10/2019. My car ran a red light due to failure of brakes and struck another vehicle. Both cars were totaled. I have received a notification in the mail in 4/2019 3 months after my accident I have contacted toyota and since they are unable to locate my vehicle to inspect it, they refused to help compensate for my loss. I would like toyota to take some responsibility for this, my insurance company gave me a payout that went directly towards the remaining balance of my car and I still have to pay 2,900 after. I still have not financially recovered from this accident.*dt 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).' *jb
- Engine · Service brakes · Structure › Body
Recall ID 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in april 2019 3 month…
Recall ID 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in april 2019 3 month after my accident regarding the recall ID #287614, I have since contacted toyota and the refused to compensate me for my loss. They have tried to relocate my car for inspection but the insurance company who has possession of my car after the accident, no longer has it. I have not fully recovered from this accidently finically and I was looking to have toyota to help me compensate me for my loss. The money I did get from the insurance company went towards the remaining balance of my loan and I was not able to use it towards another vehicle. I would like toyota to take some responsibility for this.
- Engine · Service brakes · Structure › Body
Recall ID 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in april 2019 3 month…
Recall ID 287614-my vehicle was involved in an accident on 1/10/2019 for failure to stop due to brakes. My car ran a red light and hit another vehicle in the intersection. Both cars were totaled and removed from the scene by a tow truck. I received a notification in the mail in april 2019 3 month after my accident regarding the recall ID #287614, I have since contacted toyota and the refused to compensate me for my loss. They have tried to relocate my car for inspection but the insurance company who has possession of my car after the accident, no longer has it. I have not fully recovered from this accidently finically and I was looking to have toyota to help me compensate me for my loss. The money I did get from the insurance company went towards the remaining balance of my loan and I was not able to use it towards another vehicle. I would like toyota to take some responsibility for this.
- Engine · Service brakes · Service brakes, hydraulic · Structure › Body
Recall id287614 nhtsa campaign #18e091000 my vehicle was involved in an accident on jan 10TH, due to failure of brakes. My car ran a red light and hit another car. My car has been totaled in this accident. I have since contacted toyota about my accident and they have refused to help compensate for…
Recall id287614 nhtsa campaign #18e091000 my vehicle was involved in an accident on jan 10TH, due to failure of brakes. My car ran a red light and hit another car. My car has been totaled in this accident. I have since contacted toyota about my accident and they have refused to help compensate for my loss. My car was towed to the insurance company and IS no longer accessible for inspection. I would like for toyota to take some responsibility for this accident. I have not fully recovered from losing my vehicle financially and I do believe 100% that this recall was the cause of the accident. Attached IS the documents from my insurance company and pictures of the vehicle.
- Structure › Body
White paint. The paint starting flaking off in large sheets on it's own, no connection to vehicle damage, weather, etc. Paint IS now gone from my entire roof, half the hood, multiple other places. Continues chipping and flaking, car IS only 8 years old and this IS an obvious defect. Been happening for over a year, about 1/3 of the paint on my car IS now gone. Can provide lots of pictures.
- Structure › Body
The paint IS peeling off from entire roof and other parts of the car. It started with just a few small spots and then quickly progressed to large sheets of paint falling off. I contacted local body shop and I was told that it was unusual paint problem and, they suggested contacting toyota dealer.…
The paint IS peeling off from entire roof and other parts of the car. It started with just a few small spots and then quickly progressed to large sheets of paint falling off. I contacted local body shop and I was told that it was unusual paint problem and, they suggested contacting toyota dealer. so I did. Toyota service rep told me that they were very aware of the issue with the paint however, since the car IS out of warranty, they said that there was nothing they could do to help. They gave me phone number, 1-800-331-4331 and suggested I contact toyota customer service. Susan, toyota service representative, very nicely told me that she was not aware of any problems related to paint peeling off. She logged in my complaint, gave me my complaint number and wished me merry christmas. That's it! What?!?!?! They are not aware of the problem? Internet IS full of pissed off scion and toyota owners complaining about the same issue. Local dealerships also know about it. Many already reported the problem to toyota and they are not aware of the problem? I don't believe it for a second. They simply ignore it till somebody does something about it.
- Unknown or other
On 9/20/18 driving exiting a highway to make a right turn on a city street as I was decreasing speed the car shut off and the steering wheel locked. On 9/24/18 again driving on the highway stuck in traffic the car shut off again had to put in park and turn the key to get it to start again. 9/28/18…
On 9/20/18 driving exiting a highway to make a right turn on a city street as I was decreasing speed the car shut off and the steering wheel locked. On 9/24/18 again driving on the highway stuck in traffic the car shut off again had to put in park and turn the key to get it to start again. 9/28/18 wouldnt start when parked had to repeatedly turn the key to get the ignition to start. Then on 10/5/18 driving 50mph on a city street turning on the headlights the ignition completely shut off, turned the headlights back off the car turned on again, tried again to turn the headlights on and the car shut off again, turned off the headlights the car turned on again then pulled over placed the car in park turned on the headlights put car in drive and the car stayed on. there are no check engine lights that come on prior to this happening and no type of warnings to inform that the car IS about to shut off while driving.
- Air bags · Electrical system · Suspension
Nhtsa re all no. 16V-340 & 17v-006 2012 toyota scion I took the veicle to repair after that I didn't revive any notification of recall , I did file a complaint never recive any notification it looks like my car it's been sold to another agency without my notification and autorizacin I'm still making payments without knowing the situation.
- Air bags
Takata recall purchased this vehicle august 2017 and was not aware or told about recall until received this notice in the mail this month 2-2018
- Air bags
Takata recall-i have received several recall notices and have been to the local toyota dealer several times. So far there has been no action taken by the dealer to repair my vehicle. I have requested a rental car until my vehicle IS safely repaired, but the dealer tells me that when a rental…
Takata recall-i have received several recall notices and have been to the local toyota dealer several times. So far there has been no action taken by the dealer to repair my vehicle. I have requested a rental car until my vehicle IS safely repaired, but the dealer tells me that when a rental becomes available I will be notified. It has been at least 6 months since I started this process with the dealer and I have never been called about obtaining a rental vehicle. I have filed a complaint on line already about this situation, at least two months ago, and still no action has been taken. I am extremely worried about using my vehicle, I am the driver in the family and generally have passengers in my car. I cannot afford to rent a vehicle on my own. Please advise me how to remedy this situation as soon as possible. At this point I cannot even sell my vehicle knowing that a recall IS in order. The dealer where I purchased the vehicle has contacted my be mail indicating they would be interested in purchasing my vehicle back from me. They must have replacement air bags available in order to resell this vehicle. why am I not being contacted to replace my airbag? I know toyota continues to manufacture and sell vehicles. Toyota should be forced to stop production of new vehicles until they have satisfactorily completed this recall, or provide me with a satisfactory vehicle replacement. Please advise me how I can force the dealership where I purchased my vehicle to either provide me with a rental vehicle or a replacement vehicle that IS not under recall. You are a government run agency. Please step up and provide help in this dangerous situation
- Air bags
Takata recall, I have had a problem with my toyota scion xb, the passenger seat air bag IS defective and I had received a notice that no one should ride in that seat until the airbag can be replaced. this IS scary, and now my four seat car, only get used on 3 seats. very dangerous and…
Takata recall, I have had a problem with my toyota scion xb, the passenger seat air bag IS defective and I had received a notice that no one should ride in that seat until the airbag can be replaced. this IS scary, and now my four seat car, only get used on 3 seats. very dangerous and inconvenient that no one can use that front passenger seat. I received a 2ND letter just last week that said contact my toyota dealer (which I did) for replacement of the bag. I just tried that and the "parts" are not all in...why would toyota do that letter if all parts are not in for my model. I called the dealership (weston, fl 954-659-1800) and was given the runaround that no date IS set for receiving the parts I need to repair my scion and it IS unknown when that will happen. my compliant IS why IS toyota sending letters to us owner that says it IS finally ready to fix the airbag, when I tried to do that was turned away saying parts were not available (and a side statement that they do not even know when my "parts" for my scion 2012 xb may not have even been made yet. so I am still driving an unsafe passenger seat car. what can your nhtsa corp do for me to help me get this fixed???
- Air bags
TL* the contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 14v154000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a…
TL* the contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 14v154000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (big island toyota, 74-5504 kaiwi st, kailua-kona, hi 96704) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall. received notice on recall but my personal mailing address has changed. Please advise where / what I need to do to ensure I am covered under the parts recall I found here on my car? I took my car to toyota dealership for service while living in california but I now live in georgia . any assistance / info will be greatly appreciated. Thank you.
- Air bags
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact…
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to toyota of huntington beach located at 18881 beach blvd, huntington beach, ca 92648 who stated that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact…
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted the conicelli toyota dealer located at 1208 ridge pike, conshohocken, pa 19428; and tri-county toyota dealer located at 15 d and l drive royerford, pa 19468; where both informed the contact that the parts were not available. The contact had not experienced any failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
- Air bags
Takata recall there's been a recall since january and we are in the end of august so would like to get my car fixed as soon as possible.
- Air bags
"Takata recall" I was notified of the recall over 6 months ago and there IS still no remedy, I have a 7 year old that rides with me, my concern, even with him in the back IS anything that becomes a projectile in an accident will hurt him, when will this be fixed?
- Air bags
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2012 scion xb. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hamer toyota (located at 11069 sepulveda blvd, mission hill, ca 91345) and was informed that the part needed for the repair was not available for any vehicles. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230369DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230368DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230367DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10220158DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217804CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
- 10211828DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10211826CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
- 10204546DL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10204545RL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10200383Automatic/Continuously Variable Transmission Replacement Precautions
- 10200379Immobilizer and Smart Key Reset
- 10185779TT: HVAC drain tube is found to be blocked/clogged.
- 10181769TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10179604DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10178780DL: Toyota plans to send Safety Recall Follow-Up Notices for the above referenced campaigns to remind owners whose vehicles have not yet had campaign repairs completed.
- 10170750Technical Instructions: Customer Support Program ZKG ? Technical Instructions. December 12, 2019. This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
- 10170749Dealer Package: December 12, 2019 This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
- 10170717TSB: Some 2012 ? 2015 model year iQ painted with 070 Blizzard Pearl and 2008 ? 2015 model year xB vehicles painted with 040 Super White may exhibit peeling paint on one or more metal body panels. The paint may peel between the primer and E-coat layer, exposing the gray or brownishgreen E-coat. The affected panel(s) will require prepping and repainting to address this condition. The paint repair may need to be sublet to a body shop.
- 10164896Dealer Package: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10164888Dealer Package: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers' ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10164887Region Letter: Phase 1 ? Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels.
- 10164886Dealer Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
- 10164885Region Email: Phase 1 - Customer Notification Phase Repair Not Yet Available. Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
- 10152211Warranty Policy Bulletin: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.
- 10152156TSB: REVISION NOTICE August 23, 2017 Rev1: ? Applicability has been updated to include 2015 model year xB vehicles, 2015 ? 2016 model year tC vehicles, and 2016 model year iM vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Introduction. Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip.
- 10134498DD: Toyota has updated the Customer Handling Reference Guide to include the expansion vehicles; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134496DD: Toyota has updated the Customer Handling Reference Guide to include the expansion vehicles; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134495DD: Toyota has updated the Customer Handling Reference Guide; please refer to TIS for the most current version. All previous versions of this document should be discarded. Please review this guide along with the previously provided FAQ to respond to customer inquiries. Laminated hard copies of the updated guide will be sent to your dealership service manager in the near future.
- 10134494WPB: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. This Warranty Enhancement Program will be launched in two phases due to current part production capacity limitations. Initially, Toyota will inform owners that they may seek reimbursement consideration for previous repairs to address excessive oil consumption. Additionally, owners will be advised that if they believe their vehicle has excessive engine oil consumption, they can contact an authorized Toyota dealer to have the engine oil consumption test performed to determine if they will be eligible for future part replacement once sufficient parts are available. Once sufficient parts are produced, Toyota will send a second owner notification letter to customers informing them they may seek part replacement if their vehicle has excessive engine oil consumption.
- 10134489DL: As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this Warranty Enhancement Program is dependent on a Toyota dealer performed engine oil consumption test in accordance with T-SB-00158-14(Toyota) and S-SB-0031-14 (Scion).
- 10134484RL: As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Eligibility for part replacement under this Warranty Enhancement Program is dependent on a Toyota dealer performed engine oil consumption test in accordance with T-SB-00158-14(Toyota) and S-SB-0031-14 (Scion).
- 10134472SB: Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10134468Warranty Enhancement: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007- 2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134256WPB: Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption.
- 10134250TT: ? Based on current part order allocation, some piston types have been incorrectly identified while undergoing the ZE7 2AZ Oil Consumption repair procedure. ? Replacement pistons for ZE7 should be ordered based on the pistons removed from existing cylinder block and no longer by measurement. ? This Tech Tip includes information regarding production allocation and instructions for identifying piston type on subject engines. This will be published in the next revision of S-SB-0024-11.
- 10134235EC: Currently the Reair Kit for RAV4 Vehicles PN: 04004-11828 is missing exhaust gasket 90917-06078 at this time to supplement this kit contents. The warranty system has been modified to accept this additional required part.
- 10134180Electronic Communication: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007- 2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134179Electronic Communication: BACKGROUND As part of our continual efforts to ensure the best in customer satisfaction, Toyota has announced a Warranty Enhancement Program to extend warranty coverage to address customer complaints of Excessive Engine Oil Consumption on Certain 2007-2009 Camry, Certain 2007-2011 Camry Hybrid, Certain 2007-2008 Camry Solara, Certain 2009-2011 Corolla, Certain 2009-2013 Corolla Matrix, Certain 2006-2008 RAV4, Certain 2007-2010 Scion tC, and Certain 2008-2015 Scion xB, vehicles equipped with a 2AZ engine.
- 10134008Some 2005 ? 2012 model year vehicles equipped with the 2AZ-FE engine may exhibit an intermittent MIL ?ON? condition with Diagnostic Trouble Code (DTC) P0335 (Crankshaft Position Sensor ?A? Circuit) stored. The intake camshaft gear assembly has been improved to help prevent this condition.
Every Scion XB model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.