2020 Subaru Outback
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Subaru › Outback › 2020
These records cover every 2020 Subaru Outback. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2020 Subaru Outback. Newest first.
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Risk and remedy
Risk
An air bag that does not deploy during a crash can increase the risk of injury.
Remedy
Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Risk and remedy
Risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Risk and remedy
Risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Remedy
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Risk and remedy
Risk
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these…
Risk and remedy
Risk
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
Risk and remedy
Risk
A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Remedy
Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Owner complaints
904 complaints19 involved a crash7 involved a fire4 injuries
What owners report most
Latest complaints
- Power train
I was driving my 2020 Outback and all of a sudden, I heard a thump, like something dropped and it shut down. I was on a major highway and it totally scared me. Thankfully, the car right behind me swerved, preventing a collision. I have around 160,000 miles on it. It was then towed. Adventure…
I was driving my 2020 Outback and all of a sudden, I heard a thump, like something dropped and it shut down. I was on a major highway and it totally scared me. Thankfully, the car right behind me swerved, preventing a collision. I have around 160,000 miles on it. It was then towed. Adventure Subaru in Fayetteville, AR looked it over. The transmission is bad, and it needs to be replaced. I am not sure if there have been any recalls on my vehicle that pertain to the Transmission. I have also contacted Subaru of America and waiting to hear back. No, there were no warning signs.
- Power train
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear differential assembly completely failed, disabling the vehicle's all-wheel-drive capability. The component was replaced by Shingle Springs Subaru, so the original failed part is no longer…
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear differential assembly completely failed, disabling the vehicle's all-wheel-drive capability. The component was replaced by Shingle Springs Subaru, so the original failed part is no longer available for physical inspection, but all diagnostic and repair receipts are available upon request. 2. How was your safety or the safety of others put at risk? Around 73,000 miles, during a major winter snowstorm, I was starting to drive up a hill when the vehicle lost traction and the car would not move forward and began sliding. This sudden loss of control in severe weather put me, my [XXX] child, and all surrounding drivers at immediate risk of a catastrophic crash on a hazardous road with no warnings. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The complete failure of the rear differential was officially diagnosed, confirmed, and replaced by the service department at Shingle Springs Subaru. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The failure was inspected and documented by Shingle Springs Subaru. Furthermore, corporate Subaru (the manufacturer) reviewed the dealership's case files and confirmed the situation enough to issue a $1,000 goodwill assistance gesture toward the repair. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, dashboard messages, or obvious symptoms prior to the incident. The vehicle had its major 60,000-mile factory service completed around 61,000 miles, and no issues were flagged by the mechanics. The catastrophic failure of the all-wheel-drive system only became apparent when the vehicle was subjected to the slick conditions of the winter storm. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Structure › Body
On 25 Oct 26 at 1030, the hood latch on my 2020 Subaru Outback failed while driving on I 75 at Exit 220, causing the hood to fly up and smash into the windshiled causing other damage to the car. There was no warning, the safety latch, did not function, the hood just flew up.
- Steering
The contact owns a 2020 Subaru Outback. The contact stated that upon starting the engine, the power steering assist failed to operate, and the power steering, EyeSight, and various other warning lights illuminated on the instrument panel. The contact applied excessive force to steer the vehicle…
The contact owns a 2020 Subaru Outback. The contact stated that upon starting the engine, the power steering assist failed to operate, and the power steering, EyeSight, and various other warning lights illuminated on the instrument panel. The contact applied excessive force to steer the vehicle until normal operation resumed. The vehicle was taken to the dealer on multiple occasions; however, the dealer was unable to duplicate the failure. The failure mileage was approximately 36,000.
- Engine · Power train
I have a 2020 Subaru Outback with just over 70,000 miles on it. Well before hitting 70,000 miles, there were two occasions where a loud, unusual noise occurred while reversing out of my garage. Additionally, I occasionally hear a strange noise when shifting into Reverse from Park. I also sometimes…
I have a 2020 Subaru Outback with just over 70,000 miles on it. Well before hitting 70,000 miles, there were two occasions where a loud, unusual noise occurred while reversing out of my garage. Additionally, I occasionally hear a strange noise when shifting into Reverse from Park. I also sometimes notice a whining or humming sound when accelerating from a complete stop, such as at a traffic light. Regarding the two loud noises I experienced, I have saved an audio file recorded by another consumer who posted it online describing the exact same issue — the sound is identical to what my car produced on those two occasions. The audio file is available upon request and may assist in diagnosing the issue. Please note that the date I provided for when the noise first occurred is approximate, as I cannot recall the exact date. Since the noise occurs most frequently during reverse, I am concerned there may be an issue with the CVT transmission.
- Power train
Noticed minor hesitation in the reverse down our driveway Aug 2024. By Aug 2026, the transmission hesitation has turned into very noticeable shudder and slip. In reverse down the driveway, the TR580 CVT was showing premature initial failure resulting in unexpected loss of motive power control as…
Noticed minor hesitation in the reverse down our driveway Aug 2024. By Aug 2026, the transmission hesitation has turned into very noticeable shudder and slip. In reverse down the driveway, the TR580 CVT was showing premature initial failure resulting in unexpected loss of motive power control as well as acceleration hesitation in forward. This transmission defect compromised the ability to safely navigate down the driveway and through traffic, creating an risk of a rear end collision and stranding the vehicle in a hazardous roadway position. The vehicle was driven to Austin Subaru dealer early September 2026 where certified technicians inspected it. They diagnosed a catastrophic internal failure that is pending and stated the entire transmission assembly requires complete replacement. We were quoted an out of pocket retail repair cost of $9,774. Additional consideration: This defect occurred at exceptionally low mileage (<37,000) on a well maintained vehicle as it included Subaru provided services through April 2025. Only had a single oil change at a third party. Furthermore, Subaru of America Corporate Customer Advocacy was contacted regarding this exact VIN. Despite Subaru previously issuing a warranty extension program for identical transmission "judder" and slipping defects on 2019-2020 models (extending coverage to 10 years/100,000 miles), corporate formally denied coverage for my vehicle. This indicates that the dangerous premature CVT failure defect extends beyond the specific manufacturing batches Subaru has currently acknowledged, leaving drivers exposed to sudden loss of propulsion at highway speeds. I am requesting the NHTSA investigate the 2020 Subaru Outback TR580 CVT for inherent safety defects leading to sudden loss of motive power.
- Unknown or other
Unknown. Best assessment between 2:09 and 2:15 pm on the XXX pass outside of [XXX] heading west. There were wind gusts up to 27 mph. I was traveling highway speeds 75-80mph. I had been driving highway speeds since 10:30 am coming from [XXX] No warning. As in: no flutter of the hood, hood not…
Unknown. Best assessment between 2:09 and 2:15 pm on the XXX pass outside of [XXX] heading west. There were wind gusts up to 27 mph. I was traveling highway speeds 75-80mph. I had been driving highway speeds since 10:30 am coming from [XXX] No warning. As in: no flutter of the hood, hood not popped, no warning lights. The hood flew open and smashed my windshield during a gust at 80mph. I believe that even though the hood was closed, the latch either failed or was not fully catching, but there is no way to know that since it is completely closed, does not rattle and there are no indicator lights. You can not see under the hood when it is closed. I have all fluids changed at dealerships. The last time the hood was opened was literally months ago. I have driven 3-6 hour highway trips since then, never an issue. The secondary latch failed immediately bending backwards about 45 degrees. It is quite soft metal. I have photos of this. The tow truck driver had to bend it backwards to get the hood to latch for towing. She did this with her index and middle finger… the secondary latch should not be that easy to bend. I believe this is a failure of components. I am very lucky to be alive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Steering · Unknown or other
9/20/26 my 2020 Subaru Outback experienced repeated electrical failures followed by loss of power-steering assistance. The underlying failed component is unknown. The vehicle is parked and available for inspection. While driving, the vehicle intermittently lurched/jerked as the center display went…
9/20/26 my 2020 Subaru Outback experienced repeated electrical failures followed by loss of power-steering assistance. The underlying failed component is unknown. The vehicle is parked and available for inspection. While driving, the vehicle intermittently lurched/jerked as the center display went completely black and restarted and EyeSight repeatedly became unavailable and returned. After stopping for fuel, I attempted to restart the vehicle. It initially started and then became completely electrically unresponsive: no response from the push-button start and no accessory power. Electrical power unexpectedly returned after I opened the driver's door, and I was able to restart the vehicle. Later, while the engine was continuously running in a parking lot, the display repeatedly blacked out and restarted while EyeSight repeatedly became unavailable and returned. When I shifted into reverse, the vehicle began jerking and power-steering assistance failed. The steering wheel became extremely difficult to turn and jerked in my hands, preventing me from properly completing the reverse maneuver. I shut the vehicle off and restarted it, which temporarily restored steering. This unpredictable steering failure put me, my two children, and other road users at serious risk. After restarting, I had to travel 65 mph on a highway to get home. Had steering assistance failed again at highway speed, I could have lost lane control or been unable to avoid other vehicles or road users, potentially causing a serious or fatal crash. The vehicle has not yet been inspected for this incident. The repair facility has been notified and I intend to have it towed because I consider it unsafe to drive. Six weeks earlier, the facility inspected the battery, terminals and cables and marked them satisfactory. Prior warnings included EyeSight becoming unavailable, the display blacking out/restarting, and vehicle lurching. I observed no separate steering warning before steering assistance failed.
- Engine
The contact owns a 2020 Subaru Outback. The contact stated that on various occasions upon bringing the vehicle to a stop or upon acceleration the vehicle had experienced a total loss of automotive power, and all of the warning lights would remain illuminated. The vehicle was taken to a local dealer…
The contact owns a 2020 Subaru Outback. The contact stated that on various occasions upon bringing the vehicle to a stop or upon acceleration the vehicle had experienced a total loss of automotive power, and all of the warning lights would remain illuminated. The vehicle was taken to a local dealer where it diagnosed and the contact was advised that the battery, and thermal valve were faulty and needed to be replaced. The battery had been replaced five times however the contact noted that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.
- Electrical system
In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my…
In the first 2 weeks after financing vehicle it started having passenger window issues when it rained it caused window to not wat to go up or would try coming down when trying to let it up when it rained next qas battary kept killing my battery I've replaced 4 batteries in 2.5 years and then my rear gate door would sometimes not want to open til it just stopped all together as if it had something stuck in it to keep from opening then while driving the assistant in 2 events tried to take me off rd when going in a curb and while driving the car would just randomly act like it was shuddering and would shut off and then come right back on screen would shut off and everything until it just electrically just shut down completely nothing working complete electrical shut down in the 2.5 years I've had car ive taken it to the used lot where I git car and to two different subaru dealerships and no body had helped me and I know it had a settlement case for the battary for my year car and no body is honoring anything and now I have a shut down car with still 3 years of notes to pay and its completely factory issues but they expect me to pay large deposits to even look at this issues I just need some help on this cause I've tried all I can do and I need a car please help me or direct me to someone who can please thanks oh and the cat is a 2020 subaru outback premium trim thanks
- Power train
From when we purchased this car new until the day we traded it. There were many times on the freeway at 60-65 MPH that you would need to move over a couple of lanes and went to wide open throttle and the car would simply do nothing for 1 to 2 seconds. I recently learned that in 22' Subaru had a…
From when we purchased this car new until the day we traded it. There were many times on the freeway at 60-65 MPH that you would need to move over a couple of lanes and went to wide open throttle and the car would simply do nothing for 1 to 2 seconds. I recently learned that in 22' Subaru had a software update to rectify this issue. Meaning there are plenty of Subaru owners who are driving around in cars that put their safety at risk. When you step on the gas you need and expect the car to accelerate .
- Seats
The driver’s power-seat lift motor failed intermittently, leaving the seat stuck in its lowest position. The component remains installed in the vehicle and is available for inspection. The seat could not be raised high enough for my wife to obtain adequate forward visibility, making the vehicle…
The driver’s power-seat lift motor failed intermittently, leaving the seat stuck in its lowest position. The component remains installed in the vehicle and is available for inspection. The seat could not be raised high enough for my wife to obtain adequate forward visibility, making the vehicle unsafe for her to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Quantrell Subaru confirmed the lift motor failure. The technician tapped the motor, it worked briefly, and then failed again. It was inspected by an authorized Subaru dealer. It has not been inspected by Subaru of America, police, or insurance representatives. There were no warning lamps or messages. The first symptom was that the seat would no longer raise and became stuck at its lowest position. The issue was documented by the dealer on July 21, 2026.
- Engine · Fuel/propulsion system · Wheels
The warning lights on our 2020 Subaru Outback have lit intermittently for the past 2 years. When bringing the vehicle into the dealer for service and oil changes, this was reported. Recently the TPMS light began to light intermittently. Tire pressure was checked and adjusted but the problem…
The warning lights on our 2020 Subaru Outback have lit intermittently for the past 2 years. When bringing the vehicle into the dealer for service and oil changes, this was reported. Recently the TPMS light began to light intermittently. Tire pressure was checked and adjusted but the problem persisted. When we brought the vehicle in for service, it turned out that all tire pressure sensors needed to be replaced BUT the service techs identified other problems that surfaced JUST AS THE CAR WAS NOT COVERED BY WARRANTY - the most serious being an oil leak caused by FAILURE OF CAM CARRIER SEALS. This caused a dangerous condition where oil was leaking onto the engine and into the spark plugs. I find it odd that this EXPENSIVE issue was not discovered sooner. Subaru and only Subaru has been servicing this vehicle since new and they should have caught it.
- Engine · Fuel/propulsion system
What component or system failed or malfunctioned, and is it available for inspection upon request? - Car fire, originating under the hood. Unknown if vehicle is available for inspection. Last reported by Insurance company to be at IAA; [XXX]; PH#: [XXX]. How was your safety or the safety of…
What component or system failed or malfunctioned, and is it available for inspection upon request? - Car fire, originating under the hood. Unknown if vehicle is available for inspection. Last reported by Insurance company to be at IAA; [XXX]; PH#: [XXX]. How was your safety or the safety of others put at risk? - Car fire began while in the car after moving through an intersection with a stop light. Four of us in the car, ages raging from [XXX] old. Fire quickly spread; however, we were able to exit the car without injury. Has the problem been reproduced or confirmed by a dealer or independent service center? - NO, car was totaled and Subaru, NA Consumer Advocacy agent assigned claims that the vehicle is no longer available for inspection. Both insurance company (Travelers Auto) and Subaru, N.A. consumer advocacy group made aware of our concern as to why the vehicle caught fire. One or both demonstrated nonchalance of this concern. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - YES - Just prior to the start of the fire, the vehicle stalled and cut-off with CHECK ENGINE LIGHT. Also, we smelled an unusual exhaust at the time prior to, and at the time of the cut-off. This occurred at the intersection of where the car caught fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Vehicle stalled out, stopped and promptly caught fire.
- Power train
My transmission has started to fail. The check engine light came on the error code read p0867, transmission fluid pressure. Other lights came on as well because it tripped the rest of the sensors because of the CVT failure. This seems to be a common problem in Subarus
- Power train
I was reversing out of a residential driveway onto a county highway when the I had a complete loss of movement. Shortly after the total loss of power, the CEL illuminated. If I had been on the highway, the driveway is near a blind curve, I would've been sitting in the road with no way to move…
I was reversing out of a residential driveway onto a county highway when the I had a complete loss of movement. Shortly after the total loss of power, the CEL illuminated. If I had been on the highway, the driveway is near a blind curve, I would've been sitting in the road with no way to move putting me in a dangerous situation. The transmission failed at right at the end of the driveway so I was able to put it in neutral and move the vehicle by hand. There were no symptoms or warning lights prior to the failure. I had it towed to the nearest dealership where they diagnosed a complete transmission failure and recommend a complete transmission replacement.
- Engine
Vehicle: 2020 Subaru Outback Onyx/Limited/Touring XT (2.4L Turbo FA24) Component: Engine Lubrication / Oil Pan Sealant I am reporting a manufacturing defect involving the engine oil pan seal on the 2020 Subaru Outback 2.4L Turbo. Upon inspection of fluid accumulation at the transmission joint, a…
Vehicle: 2020 Subaru Outback Onyx/Limited/Touring XT (2.4L Turbo FA24) Component: Engine Lubrication / Oil Pan Sealant I am reporting a manufacturing defect involving the engine oil pan seal on the 2020 Subaru Outback 2.4L Turbo. Upon inspection of fluid accumulation at the transmission joint, a Subaru dealership diagnostic confirmed that the engine oil pan seal has failed. The dealership noted that engine oil is leaking and being forced rearward by airflow while the vehicle is in motion, saturating the transmission assembly. Technician Admission: The service department at the Subaru dealership explicitly stated that this is a "known manufacturing issue" with the FA24 engine series. Financial Concession: To acknowledge the nature of this premature failure, the dealership waived the $185 diagnostic fee, resulting in a $0 invoice (attached). Inadequate Coverage: Despite the dealership’s admission and a repair quote exceeding $1,100 (file is attached), Subaru has not yet issued a recall or extended warranty for this specific 2020+ turbo application, though similar issues with RTV sealant have plagued the brand’s newer engine platforms. The technician confirmed that the leak is significant enough that oil is traveling the length of the transmission. This presents a potential fire hazard if oil contacts high-temperature exhaust components (such as the turbocharger or catalytic converter) and contributes to environmental contamination. This is the Turbo (XT) model. Turbochargers generate much higher heat, which makes an oil leak significantly Subaru National Customer Service has advised me to file this complaint with the NHTSA. I am requesting that the NHTSA investigate the frequency of oil pan seal failures on the 2020+ 2.4L Turbo (FA24) engine to determine if a mandatory recall or extended warranty (similar to past CVT or engine seal settlements) is warranted to protect consumers from the high cost of a documented manufacturing flaw.
- Back over prevention › Warnings · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
I was parking my car slowly until it suddenly accelerated. I hit a wall and car got totaled.
- Power train
I'm writing to request assistance with my recall. This recall was first reported to the local dealership over one year ago. They have had me take the car back 4 times for inspection. Since that time as the problem has proceeded to get worse, which will now cost even more to repair, and increase…
I'm writing to request assistance with my recall. This recall was first reported to the local dealership over one year ago. They have had me take the car back 4 times for inspection. Since that time as the problem has proceeded to get worse, which will now cost even more to repair, and increase the likelihood of the transmission damaging other parts of the drivetrain. Now I just received notification that they will not perform the recall as my vehicle doesn’t qualify. It has the problem of transmission slipping which is what the recall is for. I saw the pictures they took that looked exactly like the problem specified. I do not have $7000 dollars plus to fix the transmission. I can’t sell the car because the VIN will show the recall (which I’m sure they will try to just remove). All they have done is waste my time for the last year to do what? Gather enough evidence to try and get out of the recall?
- Fuel/propulsion system
No warning lamps or messages. A driver in a pickup truck behind me came up close and signaled me to pull over. He got out of his truck, ran up to my window and yelled to me "get out of your car, it is on fire". I was completely unaware of any problem. I got out and could see fire coming from under the front of the car. We moved away and he called 911.
- Power train
On December 28, 2025, my 2020 Subaru Outback lost the ability to engage any gear (Drive, Reverse, or otherwise) while maneuvering at low speed to make a U-turn. The vehicle became inoperable immediately and was towed to the dealer. The dealer confirmed via text and written estimate that there was…
On December 28, 2025, my 2020 Subaru Outback lost the ability to engage any gear (Drive, Reverse, or otherwise) while maneuvering at low speed to make a U-turn. The vehicle became inoperable immediately and was towed to the dealer. The dealer confirmed via text and written estimate that there was no external damage, the failure was internal to the CVT transmission, and the transmission requires replacement. This vehicle has approximately 90,023 miles. The failure occurred under the mileage and age range covered by Subaru CVT warranty extensions for similar vehicles. Subaru of America reviewed the case and denied coverage, citing VIN exclusion and prior service gaps that predated my ownership. The vehicle is currently inoperable and presents a safety risk due to loss of propulsion. I am reporting this to NHTSA because it may indicate a systemic defect in CVT transmissions on this model year Outback.
- Air bags
I am reporting a safety-related defect involving the Supplemental Restraint System (SRS) on my 2020 Subaru Outback with approximately 20,480 miles. Multiple SRS and occupant detection system warning lights illuminated. Dealer diagnostics showed multiple SRS-related faults including airbag ECU…
I am reporting a safety-related defect involving the Supplemental Restraint System (SRS) on my 2020 Subaru Outback with approximately 20,480 miles. Multiple SRS and occupant detection system warning lights illuminated. Dealer diagnostics showed multiple SRS-related faults including airbag ECU malfunction, occupant detection sensor communication failures (lost communication/mismatch), and SRS power/voltage-related faults. These systems directly control airbag deployment and passenger safety. The vehicle has not been involved in any accidents and has not been misused. The dealer advised the vehicle is not safe until repaired. Subaru of America declined assistance and closed my case, stating it is outside goodwill parameters, and is requiring me to pay approximately $1,200 to repair the airbag-related system. In November of the prior year, the vehicle had a battery failure and was serviced by a Subaru-certified dealer. During that repair, wiring work was also performed. Given the current SRS faults and the prior wiring/battery service, I am concerned this may be a systemic or related defect rather than normal wear. I am requesting NHTSA review this issue as a potential safety defect involving the SRS/occupant detection system.
- Electrical system · Electrical system › Adas
The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 MPH on the highway, the contact was alerted by the message “Eyesight Technology Failure”, before the battery shut down, causing the steering wheel to seize, forcing the contact to come to a complete stop in the middle…
The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 MPH on the highway, the contact was alerted by the message “Eyesight Technology Failure”, before the battery shut down, causing the steering wheel to seize, forcing the contact to come to a complete stop in the middle of the highway. The check engine, air bags, and oil warning lights were illuminated. The contact stated that several other unknown warning lights and alerts were displayed on the instrument panel. The vehicle was jump-started, and the contact was escorted by a tow truck operator to the nearest dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,168. The VIN was invalid.
- Engine · Unknown or other
A fire started under the hood of my car while I was driving. There were no warning lights on in my car and the temperature gauge was in the middle where it usually is. Earlier in the day, I smelled gas, but I thought it was a different car as the smell of gas went away after a car that had a lot of exhaust coming out was no longer in sight.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010932"This bulletin announces availability of new reprogramming files developed to address the two symptoms described below: SYMPTOM 1: A jerk or judder sensation felt from the powertrain during braking with the air conditioning on. SYPMTOM 2: A shudder is felt from the powertrain along with a screeching type of sound. NOTE: Both of these symptoms are not related with a fault code."
- 11010925This annocement is to inform dealers to the Gen 3.1 Head Unit OTA will be available via Wi-Fi. The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 VINs.
- 11010916This bulletin announces a design change made to the front brake pads developed to reduce any brake pulsation and/or vibration felt during brake operation.
- 11010914This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed.
- 11010910This bulletin provides guidance when diagnosing chain slip, judder, shudder, and hesitation concerns on the TR690 model CVT transmissions used in the models listed.
- 11010905This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems.
- 11009701This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.
- 11009699This bulletin announces availability of new reprogramming files developed to address symptoms which a jerk or judder sensation can be felt from the powertrain during braking with air conditioning on, or a shudder felt from the powertrain along with a screeching type of sound.
- 11009694This bulletin provides guidance when diagnosing chain slip, judder, shudder, and hesitation concerns on the TR690 model CVT transmissions used in the models listed.
- 11009692This bulletin provides instruction for use of a new reprogramming procedure to optimize the Denso Gen 4 Audio and Navigation system utilized in the models listed.
- 11009685This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
- 11009683This bulletin announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
- 11008283This Service Information Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.
- 11008282This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
- 11008281This Service Information Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
- 11008280This Service Information bulletin is being released as guidance for proper testing and charging of vehicle batteries.
- 11008279This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
- 11008276The CP1.5 RCs OTA is available for all mid and high grade CP1.5 head units.
- 11008275"In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years."
- 11008273Denso low pressure fuel pump warranty extension.
- 11008267This bulletin announces availability of the NEW genuine Subaru engine oil filter.
- 11008259This bulletin outlines the judgment criteria to be used when inspecting front transverse link bushings to reduce unnecessary bushing replacement.
- 11008258This bulletin announces the availability of new oxygen sensors developed to address Diagnostic Trouble Codes (DTCs) detected by the Engine Control Module.
- 11006935This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure for 2025MY vehicles.
- 11006934The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
- 11006933This bulletin announces a design change made to the front brake pads developed to reduce any brake pulsation and/or vibration felt during brake operation.
- 11006932This Service Information Bulletin announces important diagnostic information to utilize when the Data Communication Module (DCM) is being tested as a dark current/standby current source.
- 11006931This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
- 11005624This annoucement provides parts personnel information about remanufactured transmissions that will no longer be available.
- 11005617This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).
- 11005615This announcement provides information for retailers to install the latest infotainment system software for Denso CP 1.5.
- 11005614This bulletin announces important diagnostic information to utilize when testing the Data Communication Module (DCM) as a dark current/standby current source. All models equipped with Telematics except Solterra.
- 11005609This announcement provides information on Takata Recall Escalated Towing Program.
- 11005608This thermo control valve video contains information on the replacement of thermo control valve.
- 11005599This Bulletin provides SOA paint codes to help eliminate possible confusion for 2025 MY vehicles.
- 11005597"This bulletin announces a new Genuine Subaru Replacement battery for use in applications where the current SOA821B700 battery is specified."
- 11005595This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
- 11005594This bulletin announces the availability of new reprogramming files for the Engine Control Module (ECM), to address concerns of the starter motor not operating.
- 11005593This Bulletin provides guidance for diagnosing a leaking front or rear suspension strut.
- 11005592"This bulletin announces availability of new reprograming files for the Engine Control Module (ECM) developed to remedy the following DTCs: P0016, P0017, P0018, P0019, P0087."
Every Subaru Outback model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.