2004 Toyota Corolla Matrix
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2004 Toyota Corolla Matrix. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2004 Toyota Corolla Matrix. Newest first.
On January 9, 2018, Toyota Motor Engineering & Manufacturing (Toyota) notified NHTSA that they are recalling 14,585 model year 2010-2012 Yaris vehicles ever registered in the states of Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners, and dealers will replace the passenger frontal air bag assemblies with an alternate inflator, free of charge. The recall began on January 29, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0R (Zone B), and H0A (Zone C), J0A (Matrix Zone A), J0A (Matrix Zone A), J0A (Matrix Zone A).
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015 that they are recalling certain model year 2004 Sequoia vehicles manufactured August 18, 2003, to August 19, 2004, and 2003-2004 Tundra vehicles manufactured March 18, 2003, to August 25, 2004. On June 16, 2015, Toyota expanded the recall to include an additional…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-285 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag. The recall began on July 13, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. Pontiac owners may call 1-800-762-2737. NOTE: This recall supersedes recall 14V-312 in its entirety.
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015, that they are recalling 2005-2007 Lexus SC, Toyota Corolla, Corolla Matrix, Sequoia, and Pontiac Vibe, and 2005-2006 Toyota Tundra vehicles that were originally sold, or ever registered, in Florida, along the Gulf Coast, Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-286 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the passenger side front air bag, free of charge. Owners may contact Toyota customer service at 1-800-331-4331. Toyota began the recall on July 13, 2015. Pontiac Vibe owners may contact GM at 1-800-762-2737. GM began the recall on June 29, 2015. NOTE: This recacll supersedes recall 14V-655 in its entirety. For vehicles located in the U.S. states not listed above, please see Toyota recall 15V-285 which covers all other U.S. states.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2003-2004 Toyota Corolla vehicles manufactured December 28, 2001, to May 2, 2004, 2003-2004 Toyota Corolla Matrix vehicles manufactured January 6, 2002, to April 29, 2004, 2003-2004 Avalon vehicles manufactured June 5, 2002, to December 20, 2004, and 2003-2004 Pontiac Vibe…
Risk and remedy
Risk
Inadvertent deployment of the air bags or the seat belt pretensioners increases the risk of an injury or crash.
Remedy
Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the air bag control module, free of charge. The recall began on August 24, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. GM issued an interim notification to owners on March 27, 2015. The recall began on August 24, 2015. Pontiac owners may call 1-800-620-7668. Note: This recall supersedes recalls 13V-029 and 14V-147. Vehicles that had a noise filter installed as the remedy for one of those campaigns need to have the air bag control module replaced under this campaign.
Toyota is recalling certain model year 2003-2004 Corolla and Corolla Matrix vehicles and 2003-2004 Pontiac Vibe vehicles. The supplemental restraint system (SRS) circuits are susceptible to internal shorting. The electrical short may create an abnormal current flow and increased heat which can damage the circuits. This could result in an inadvertent…
Risk and remedy
Risk
Inadvertent deployment of the airbags or the seat belt pretensioners may increase the risk of injury and the possibility of a vehicle crash.
Remedy
Toyota will re-notify their owners who have already had their vehicles repaired with a noise filter, but did not receive a new airbag control module, and General Motors will re-notify theirs. Dealers previously installed a supplemental harness containing an electrical filter between the airbag control module and its wire harness, free of charge. Dealers will replace the airbag control module, free of charge. The recall began on March 13, 2013. The manufacturer has not yet provided a schedule for second notices. For more information, Toyota owners may call 1-800-331-4331 and Pontiac owners may call 1-800-620-7668.
Owner complaints
29 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Electrical system · Unknown or other
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with…
Car has over 290,000 miles, sole owner of car. Just learned the odometer will freeze at 299,999 miles based on issue known by Toyota for a few models. Odometer freeze was not disclosed even though Toyota has selectively repaired some cars odometers at no charge to customers or split costs with customers. Odometer freeze makes safe maintenance of car more difficult. Toyota apparently added a 9 year warranty extension because of its knowledge of problems but didn't notify owners. My 2004 vehicle would have been covered through 2013, but I was not given an opportunity to have the problem repaired under warranty. Toyota apparently knew this problem affected Corolla (up through 2008), Matrix & Vibe (1st generation) and 1st generation Prius cars. My car manual says that the odometer "shows the total distance the vehicle has been driven." My ability to continue safely using my car will be compromised when my odometer reaches 299,999 and Toyota chose not to warn and repair this defect which affects their customers, and our ability to safely operate our cars on the road. If I had known about the problem sooner I would have addressed it sooner. Toyota knew but chose to only address the issue on a case by case basis even though the cars were apparently designed with this defect which was hidden.
- Unknown or other
Window not rolling up properly, drivers side
- Air bags · Seat belts · Structure › Body
This safety problem pertains to all vehicles sold in the U.S., not only my make and model. I was horrified to learn that the crash ratings are inaccurate for most women and all short people, because they were developed only for average sized men. It should be no surprise that when collisions occur…
This safety problem pertains to all vehicles sold in the U.S., not only my make and model. I was horrified to learn that the crash ratings are inaccurate for most women and all short people, because they were developed only for average sized men. It should be no surprise that when collisions occur, more women than men are seriously injured. More women than men are injured when air bags deploy. More women than men are injured by their shoulder belts. I am afraid to purchase a new car, because the crash ratings that I have relied on in the past are unreliable for me as a short woman. I am very disappointed that my own government, to which I pay taxes, has been so misleading to the public on important safety issues. Please develop and implement collision ratings for various height groups. In the meantime, please include notices with crash ratings that explain which height ranges the ratings are most accurate for.
- Air bags
The contact owns a 2004 Toyota Corolla Matrix. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact called the dealer to inquire about a recall for the air bag and was informed there were 2 previous air bag recalls that were repaired in the…
The contact owns a 2004 Toyota Corolla Matrix. The contact stated that while driving at various speeds, the air bag warning light illuminated. The contact called the dealer to inquire about a recall for the air bag and was informed there were 2 previous air bag recalls that were repaired in the past. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for a diagnostic test. The approximate failure mileage was 159,086.
- Seat belts
I have been unable to have my dealer repair the recalls on this car despite repeated times calling up Toyota and dealing with Larry H Miller Toyota dealership. They refuse to give me a replacement car while they fix it and won't say how long it will take. I also discovered that there are no child…
I have been unable to have my dealer repair the recalls on this car despite repeated times calling up Toyota and dealing with Larry H Miller Toyota dealership. They refuse to give me a replacement car while they fix it and won't say how long it will take. I also discovered that there are no child seat anchors in the back. I was told this is unlawful given the date of this car's manufacture. I hope NHTSA will help force Toyota to fix these recalls and install car seat anchors and give em a replacement vehicle to drive to work and for children while they fix it.
- Tires
A 205/55/R16 tire exploded when I was driving on the freeway at 9:15 am. I had driven less than 3 miles. The tire that exploded had less than 16,000 miles. I didn't run over an object or I would have also punctured my front tire too. At the time of the explosion I didn't know what happened, but…
A 205/55/R16 tire exploded when I was driving on the freeway at 9:15 am. I had driven less than 3 miles. The tire that exploded had less than 16,000 miles. I didn't run over an object or I would have also punctured my front tire too. At the time of the explosion I didn't know what happened, but heard a loud noise that I thought was from a car next to me. Once both cars moved ahead of me, I realized the loud noise was coming from under my car. I then was able to pull to the side of the freeway. Once I pulled over I saw the tire had exploded. I took photos of the tire and took both parts to the tire shop where my tires are under warranty. I had inspected my tires the prior Monday, two days prior and didn't see an issue with any of the tires. I've never had a tire blowout before. The tire shop threw the tire away even though I asked for a report of the incident to appropriate entities. The tire shop told me the tire was under inflated or that I hit a road hazard but couldn't prove that's what caused the explosion. Also the tire shop did not show me where a road hazard penetrated the tire. In the past if a tire had run over an object this tire shop would show me the object. I have 3 of the same tires on my car which I don't trust because my tire exploded without warning.
- Air bags
The contact owned a 2004 Toyota Matrix. The contact received notification of NHTSA Campaigns: 08V162000 (Visibility), 15V043000 (Air Bags) and 15V285000 (Air Bags) and requested to be removed from the recall distribution list. The vehicle was destroyed several years ago. The contact stated that they have not owned the vehicle involved for many years.
- Service brakes · Unknown or other · Vehicle speed control
My daughter was driving as usual when she went to apply the brakes about 5 car lengths back and the vehicle accelerated uncontrollably despite braking. Her foot was not on the accelerator, she does not have floor mats that would cause anything to hit the accelerator. This has happened on 5-6…
My daughter was driving as usual when she went to apply the brakes about 5 car lengths back and the vehicle accelerated uncontrollably despite braking. Her foot was not on the accelerator, she does not have floor mats that would cause anything to hit the accelerator. This has happened on 5-6 occasions which almost resulted in an accident. She barely got stopped mere inches away from the car in front of her despite braking earlier than normal because she encountered this once already during her trip. No check engine codes, the brakes are good, the car idles high. That is really it. This is a serious issue that seemingly cannot be diagnosed. After doing research to see what the problem may be, I have seen countless complaints of a similar nature. My daughters life is invaluable. This needs to be addressed.
- Structure › Body
all door handles broke off.
- Air bags · Electrical system · Engine
Motor vehicle some problems vehicle manufacturer
- Power train · Structure › Body · Suspension
I just found out that the rear suspension cross-member (part # 51206-12190) in my 2004 toyota matrix IS about to fail due to rust. While doing something else my mechanic happened to notice the issue. he showed me the problem and said it would be dangerous to drive the car. The car has low mileage…
I just found out that the rear suspension cross-member (part # 51206-12190) in my 2004 toyota matrix IS about to fail due to rust. While doing something else my mechanic happened to notice the issue. he showed me the problem and said it would be dangerous to drive the car. The car has low mileage for being 16 years old (about 8K a year). this car was built in canada and sold in new york state so it should have been designed to take many years of wet/winter road conditions. if my car had 16K miles per year it would only be 8 years old. should a part that holds the differential up (not let it drop to the road) go bad in even 20 years on the road? I only found out about this problem by chance. otherwise I could have been driving down the road and possibly had a fatal accident due to the rear parts of the drive train dropping to the road. the car looks fine otherwise. so how many other people who own the same car that IS the same age, or newer or a bit older, have no idea that this problem exists? if even one owner of this car has an accident caused by this problem and IS hurt or killed that would be very bad! and that person could have been me - because there has been no recall issued intended to check for this potential failure. I have spoken with toyota about this issue and they told me I am on my own, that they couldn't/wouldn't help me. The two people I talked with never said that they would do anything to be sure other toyota matrix owners were informed about this possible rust issue.
- Air bags
Takata recall toyota IS only replacing my passenger side air bag, but they are refusing to replace the driver side airbag. Both airbags are takata airbags. They are putting my life at risk and I need to have both airbags replaced. Please let me know how I can get both airbags replaced under the…
Takata recall toyota IS only replacing my passenger side air bag, but they are refusing to replace the driver side airbag. Both airbags are takata airbags. They are putting my life at risk and I need to have both airbags replaced. Please let me know how I can get both airbags replaced under the takata recall. This IS my contact information: email:[xxx] phone:[xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags
Takata recall I took my car in for the recall and was told a few weeks later that it was complete. When I went to pick up my car, he told me that it was only partially done, but was "completely safe". He went on to explain that they replaced the one part that caused the airbags to deploy, so not…
Takata recall I took my car in for the recall and was told a few weeks later that it was complete. When I went to pick up my car, he told me that it was only partially done, but was "completely safe". He went on to explain that they replaced the one part that caused the airbags to deploy, so not to worry about the safety anymore. I just received the recall again saying that the parts were available, and that it was important to get it fixed because the airbags are still not safe. I am livid...i drive this car daily, and have my children in it as well. A year and a half later?!! Completely unacceptable.
- Air bags
Takata recall this car was a recall, it was taking in on 02/11/2016 for the air bag now it need to be fix for over $500.dollars today date 07/01 2016 on the recall was this air bag I want to know was this taking care of at the time of service?
- Air bags
TL* the contact owns a 2004 toyota corolla matrix. The contact received a recall notification for nhtsa campaign number: 15v043000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2004 toyota corolla matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount…
TL* takata recall. The contact owns a 2004 toyota corolla matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2004 toyota corolla matrix. The contact stated that the air bag warning light illuminated. The vehicle was serviced under nhtsa campaign number: 15v286000 (air bags) but the remedy failed to repair the vehicle. The contact mentioned that the air bag warning…
TL* takata recall. The contact owns a 2004 toyota corolla matrix. The contact stated that the air bag warning light illuminated. The vehicle was serviced under nhtsa campaign number: 15v286000 (air bags) but the remedy failed to repair the vehicle. The contact mentioned that the air bag warning light remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 170,000.
- Visibility/wiper
The driver's side window has made noise when lowered and raised since shortly after the time of purchase in 2004. in 2008, we heard about the recall on 2003-04 matrix vehicles for defects with the front door glass bolt (we also have a 2003 corolla, and recognized that the problem described in the…
The driver's side window has made noise when lowered and raised since shortly after the time of purchase in 2004. in 2008, we heard about the recall on 2003-04 matrix vehicles for defects with the front door glass bolt (we also have a 2003 corolla, and recognized that the problem described in the recall notice received for the corolla matched the problem we were having with the matrix). we took our car in 2008 to the local toyota distributor, where car was purchased new, but were told that the recall did not apply to our matrix, because the matrix vin wasn't included in the recall. the noise when using the driver's side window continued to become more pronounced since 2008, and now the noise has become so loud that we are concerned the window will break if lowered. I've contacted the toyota customer service center, and they say that there IS nothing they can/will do, because the car's vin indicates that it was not part of the recall. if we want toyota to take a closer look at the problem to determine whether it might be due to a defective part, the customer service center said that we would have to pay toyota for a diagnosis. the window makes the loud clunking sound at all times when being lowered, whether the car IS in motion or stationary. the window noise has been present for at least 7 years, and has worsened over time. since the symptoms match those described in the 2008 recall notice, it seems very likely that the window bolts on our 2004 matrix are suffering from the same manufacturer's defect as described in that recall.
- Air bags · Exterior lighting · Seat belts
Toyota istaking to long to send parts for repair to south dakota toyota dealers for know and reported faults that could lead to injury and/or death.
- Air bags
2004 toyota corolla matrix. consumer writes in regards to front passenger airbag inflator module recall notice issues. *smd the consumer would like to disconnect the passenger air bag. *Jb
- Air bags
TL* the contact owns a 2004 toyota corolla matrix. The contact received notification of nhtsa campaign numbers: 13v029000 (air bags) and 15v286000 (air bags); however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Air bags
TL* the contact owns a 2004 toyota corolla matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags), 14v043000 (power train), and 13v029000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a…
TL* the contact owns a 2004 toyota corolla matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags), 14v043000 (power train), and 13v029000 (air bags); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Visibility/wiper
TL* the contact owns a 2004 toyota corolla matrix. The contact stated that his vehicle was serviced under nhtsa campaign number: 08v162000 (visibility) however, the remedy did not deter the failure from occurring. The contact stated that there was a loud pop when the driver side window was opened.…
TL* the contact owns a 2004 toyota corolla matrix. The contact stated that his vehicle was serviced under nhtsa campaign number: 08v162000 (visibility) however, the remedy did not deter the failure from occurring. The contact stated that there was a loud pop when the driver side window was opened. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 42,000. The vin was not available.
- Air bags
I own a 2004 toyota matrix with defective airbags. I think it IS appalling the toyota with the blessing of nhsta IS allowed to choose which vehicles to recall on this issue based on local humidity. Although vermont IS not as humid as guam we certainly have high humidity days and what if someone…
I own a 2004 toyota matrix with defective airbags. I think it IS appalling the toyota with the blessing of nhsta IS allowed to choose which vehicles to recall on this issue based on local humidity. Although vermont IS not as humid as guam we certainly have high humidity days and what if someone bought my car and took it south? either they are safe or they are not safe and we know they are not. I am left with no alternative but to make all passengers ride in the back seat to protect them, how many more deaths will be needed to change this rulilng and...will it be someone that you or I love. *tr
- Air bags · Electrical system
My srs light came on. It was diagnosed as a code b1181 for spiral cable assembly. A recall IS in place or 1.7 million vehicles in the us, but doesn't cover the 2004 matrix (does cover the pontiac vibe though). Contacted toyota customer service and filed a complaint, but they currently won't cover…
My srs light came on. It was diagnosed as a code b1181 for spiral cable assembly. A recall IS in place or 1.7 million vehicles in the us, but doesn't cover the 2004 matrix (does cover the pontiac vibe though). Contacted toyota customer service and filed a complaint, but they currently won't cover replacement as my model year isn't included in the recall and IS out of warranty. I believe my car to be unsafe due to manufacturer's fault and believe repair should be covered by toyota. Please help. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251076FAQ: Customer Frequently Asked Questions
- 10251075DP: The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH. ? Added Dealer Procedures for Do No Drive Advisory ? Updated BEC contact information ? Revised Warranty Claim Filing Instructions to streamline customer convenience items during repair ? Added creatives materials from Vendor Partners i.e, sample letters and sample tags ? Removed several obsolete sections
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10145776Update on Technician Certification Requirements.
- 10132801Electronic Communication: The National Highway Traffic Safety Administration (NHTSA) and TK Holdings, Inc. (Takata) have requested the support of BMW, Chrysler, Ford, Honda, Nissan, Mazda, and Toyota in investigating certain airbag inflator modules manufactured by Takata for use in various vehicles. This investigation includes front passenger airbag inflator modules installed in the covered vehicles. This investigation and regional recall is limited to Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands. The purpose of this field action is to support the shared immediate interest in protection of owners, drivers, and passengers and the collection of parts for inspection and analysis by NHTSA and Takata.
- 10132790Region Letter: The National Highway Traffic Safety Administration (NHTSA) and TK Holdings, Inc. (Takata) have requested the support of BMW, Chrysler, Ford, Honda, Nissan, Mazda, and Toyota in investigating certain airbag inflator modules manufactured by Takata for use in various vehicles. This investigation includes front passenger airbag inflator modules installed in the covered vehicles. This investigation and regional recall is limited to Florida, Hawaii, Puerto Rico, and the U.S. Virgin Islands. The purpose of this field action is to support the shared immediate interest in protection of owners, drivers, and passengers and the collection of parts for inspection and analysis by NHTSA and Takata.
- 10062051Summary to be provided on a future date.
- 10062013Summary to be provided on a future date.
- 10061626Summary to be provided on a future date.
- 10061620Summary to be provided on a future date.
Every Toyota Corolla Matrix model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.