2003 Toyota Matrix
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Toyota › Matrix › 2003
These records cover every 2003 Toyota Matrix. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2003 Toyota Matrix. Newest first.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Toyota IS recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the…
Risk and remedy
Risk
The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury.
Remedy
Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668.
Certain anzo combination headlamp assemblies sold as replacement lamps for use on certain passenger vehicles. some combination lamps are not equipped with amber side reflectors which fail to conform to federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment."
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash.
Remedy
Anzo will notify owners and replace the headlamps free of charge. the recall began may 9, 2006. owners may contact anzo USA at 909-468-3688.
Owner complaints
268 complaints19 involved a crash3 involved a fire22 injuries1 deaths
What owners report most
Latest complaints
- Air bags
TL* the contact owned a 2003 toyota matrix. While driving approximately 50 mph, the contact rear ended another vehicle. The front end of the contact's vehicle was severely damaged, but the air bags did not deploy. The driver sustained an injured chest and shoulder, which required medical treatment.…
TL* the contact owned a 2003 toyota matrix. While driving approximately 50 mph, the contact rear ended another vehicle. The front end of the contact's vehicle was severely damaged, but the air bags did not deploy. The driver sustained an injured chest and shoulder, which required medical treatment. The vehicle was destroyed and towed. A police report was filed. The cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 190,000.
- Air bags
I have gotten the "takata recall" letter and took my car on march 18, 2018, with mike briseno from toyota here near my place 1901 s figueroa st, los angeles, ca 90007. they offered me an uber ride home from the dealership with my husband and said it will take 2-3 hours. Got the call from mike…
I have gotten the "takata recall" letter and took my car on march 18, 2018, with mike briseno from toyota here near my place 1901 s figueroa st, los angeles, ca 90007. they offered me an uber ride home from the dealership with my husband and said it will take 2-3 hours. Got the call from mike briseno and said that my car IS ready. I got there and he said they did not do anything and had to order the parts. Called the dealership on may 16, 2018, talked to mike said he will call me to see back order and never responded if the parts ever arrived since may 2018. Car was never fixed.
- Air bags · Seat belts
TL* the contact owns a 2003 toyota matrix. While the contact was idling at a red light, the seat belt air bag restraint system erroneously activated and forcefully secured the driver into the seat. During the incident, no crash had occurred. The vehicle was taken to the local dealer (baierl toyota…
TL* the contact owns a 2003 toyota matrix. While the contact was idling at a red light, the seat belt air bag restraint system erroneously activated and forcefully secured the driver into the seat. During the incident, no crash had occurred. The vehicle was taken to the local dealer (baierl toyota, 19045 perry hwy, mars, pa), but the cause of the failure was not determined. The manufacturer was notified and an investigator was sent to examine the vehicle. The failure mileage was 200,000.
- Air bags
Takata recall my wife and I had an accident in the freeway on our way home more than 7 years ago. We were travelling at around 50-55 mph when suddenly the car in front of us stopped. Resulted in hitting the back bumper of the car in front of us. The car sustained just minor scratched but our car…
Takata recall my wife and I had an accident in the freeway on our way home more than 7 years ago. We were travelling at around 50-55 mph when suddenly the car in front of us stopped. Resulted in hitting the back bumper of the car in front of us. The car sustained just minor scratched but our car was really damaged. My wife was hurt as a result of the accident who was sitting in the front passenger. The car's air bag did not deploy. I was still wondering until now, why? The damaged to the car was worth more than $8,000. Our insurance company, which was state farm did not mention anything about the air bag. I just found that out when I received the recall notice last week form toyota. I can't really recall the date it happened, but I can get some information from state farm insurance. medical attention was not required when the incident happened but medical attention was required after a day or 2 after the accident.
- Air bags
The airbag indicator on my car lit up. I scheduled an appointment with toyota to have it diagnosed, and they said that I needed a new spiral clock spring cable, which IS part number 84306-02110. This IS an expensive part, over $300. after doing some searching, I found out that 1) many other toyota…
The airbag indicator on my car lit up. I scheduled an appointment with toyota to have it diagnosed, and they said that I needed a new spiral clock spring cable, which IS part number 84306-02110. This IS an expensive part, over $300. after doing some searching, I found out that 1) many other toyota matrix and corolla owners have had this issue and 2) there was a recall on this part for toyotas of a slightly different make, model, and year. I believe that this part IS defective, and that toyota should cover the replacement cost, including labor.
- Air bags
TL* takata recall. The contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 15v285000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time…
TL* takata recall. The contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 15v285000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Engine · Fuel/propulsion system
TL* the contact owns a 2003 toyota matrix. While driving 15 mph, the engine stalled and the check engine warning indicator illuminated. The vehicle was able to restart on the second attempt; however, the failure recurred. The first time the vehicle was diagnosed the dealer was unable to determine…
TL* the contact owns a 2003 toyota matrix. While driving 15 mph, the engine stalled and the check engine warning indicator illuminated. The vehicle was able to restart on the second attempt; however, the failure recurred. The first time the vehicle was diagnosed the dealer was unable to determine the failure and disengaged the check engine warning sensor. The failure recurred and the vehicle was taken to a second dealer. It was diagnosed that the seal on the fuel cap failed and needed to be replaced. The vehicle was repaired. The vin was excluded from nhtsa campaign number: 10v384000 (engine and engine cooling). The failure continued. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact stated that the vehicle was included in a recall for the air bags and was repaired. The contact stated that the air bag warning indicator illuminated. The dealer was informed of the failure. The manufacturer was made aware of the failure and opened a case regarding the failure. The nhtsa campaign number was unknown. The approximate failure mileage was 275,000.
- Engine · Power train
TL* the contact owns a 2003 toyota matrix. While driving, the check engine sensor indicator illuminated and the vehicle experienced hard shifting. The vehicle was taken to an independent mechanic who diagnosed that the ecm was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 107,000.
- Power train
TL* the contact owns a 2003 toyota matrix. While driving various speeds, the vehicle stalled without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the third and fourth gears were not getting any oil and tearing the bearing and transmission apart. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
- Electrical system · Engine
TL* the contact owns a 2003 toyota matrix. While driving approximately 65 mph, the vehicle lost power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired. Prior to the failure, when the vehicle was…
TL* the contact owns a 2003 toyota matrix. While driving approximately 65 mph, the vehicle lost power and stalled without warning. The vehicle failed to restart. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired. Prior to the failure, when the vehicle was started, an abnormal knocking sound emitted from under the hood of the vehicle. The manufacturer was notified of the failure. The failure mileage was 171,580.
- Air bags · Electronic stability control (esc)
Takata recall: many times over the past 2 1/2 years we have called toyota of terre haute about performing this recall. each time we get an excuse; the last time they claimed to have one of the parts necessary but not the other. they promised to call us back with and update and solution. that was last fall. (Approx )
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 15v285000 (air bags); however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
2003 toyota matrix. consumer writes in regards to installation of airbag part issues. *smd the consumer stated even though the dealer had the part, the couldn't install it. the consumer did not go any further in detail. *Jb
- Air bags
Takata recall IS taking way too long to complete. it has been almost one year, and my toyota dealer still does not have the necessary parts to complete this recall. something IS wrong. it should not take this long. I think they are stalling and hoping that everyone with a 2003 model year car…
Takata recall IS taking way too long to complete. it has been almost one year, and my toyota dealer still does not have the necessary parts to complete this recall. something IS wrong. it should not take this long. I think they are stalling and hoping that everyone with a 2003 model year car, sells it. as I understand it, this IS a serious problem. they should be made to produce these parts, even if it means working 24 hour shifts until they have sufficient parts.
- Air bags
TL* takata recall. The contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign numbers: 13v209000 (air bags), 15v043000 (air bags) and 15v285000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a…
TL* takata recall. The contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign numbers: 13v209000 (air bags), 15v043000 (air bags) and 15v285000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
- Air bags
Side airbag did not deploy in a side impact collision while moving.
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact stated that the recall notice for nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the…
TL* the contact owns a 2003 toyota matrix. The contact stated that the recall notice for nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* the contact owns a 2003 toyota matrix. While driving 45 mph, a tire detached from a commercial vehicle, struck the contacts vehicle, and caused a crash. The contact stated that the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was driven to the…
TL* the contact owns a 2003 toyota matrix. While driving 45 mph, a tire detached from a commercial vehicle, struck the contacts vehicle, and caused a crash. The contact stated that the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was driven to the contact's residence. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The vin was invalid. The failure mileage was 154,000.
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact stated that the air bag warning indicator illuminated continuously. The contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 15v285000 (air bags); however, the parts were unavailable to perform the repairs. The…
TL* the contact owns a 2003 toyota matrix. The contact stated that the air bag warning indicator illuminated continuously. The contact received notification of nhtsa campaign numbers: 15v043000 (air bags) and 15v285000 (air bags); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the failure. The failure mileage was unknown.
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact received notification nhtsa campaign number: 15v043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact received notification nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was…
TL* the contact owns a 2003 toyota matrix. The contact received notification nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. updated 11/18/15*lj the consumer stated that it had been almost a year and the parts still had not come in. updated 1/14/2016*js updated 01/15/16.*jb
- Air bags
TL* the contact owns a 2003 toyota matrix. The contact received notification of nhtsa campaign number: 15v285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Air bags · Steering
TL* the contact owns a 2003 toyota matrix. The contact stated that while operating the vehicle, the air bag sensor light illuminated. The vehicle was taken to the dealer, who diagnosed that the failure was due to a fractured cable in the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 207,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Side front power window shatters
For the subject vehicles, there IS a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a…
For the subject vehicles, there IS a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window IS raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (Toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi IS aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. Odi IS aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi IS aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi IS aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall IS identified by nhtsa number 08v-162.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251074FAQ: Customer Frequently Asked Questions
- 10251073DP: The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH. ? Added Dealer Procedures for Do No Drive Advisory ? Updated BEC contact information ? Revised Warranty Claim Filing Instructions to streamline customer convenience items during repair ? Added creative materials from Vendor Partners i.e, sample letters and sample tags ? Removed several obsolete sections
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217804CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10197472Technician Certification Requirements.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10177782TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20.
- 10177781TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST005-01, SU001-08, and T-SB-0391-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Toyota vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10174891TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates
- 10174890TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10171405TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition. NOTE This bulletin applies to ALL powertrain fluids excluding fuel and coolant.
- 10164330TSB: REVISION NOTICE July 01, 2019 Rev2: ? Applicability has been updated to 2019 ? 2020 model year Toyota vehicles. ? The Techstream Preparation and Process Overview sections have been updated. October 30, 2017 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Service Bulletin No. T-SB-0012-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Toyota term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ?ECU? is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Toyota specific control unit
- 10152205TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
- 10150418TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10149217TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10145776Update on Technician Certification Requirements.
Every Toyota Matrix model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.