2008 Toyota Matrix

Recalls

2 recalls name the 2008 Toyota Matrix. Newest first.

• Engine and engine cooling

  Aug 26, 2010NHTSA 10V3840001,128,659 vehicles

  Toyota IS recalling certain model year 2005-2008 corolla and corolla matrix vehicles. the engine control module (ecm) for the subject models equipped with the 1zz-fe engine and two-wheel drive may have been improperly manufactured. there IS a possibility that a crack may develop at certain solder points or on varistors on the circuit board.

  Risk and remedy

  Risk

  There are a variety of warnings and consequences associated with the defect. the engine warning lamp could be illuminated, harsh shifting could result, the engine may not start, or the engine could shut off while the vehicle IS being driven. an engine shutoff while the vehicle IS being driven increases the risk of a crash.

  Remedy

  Dealers will inspect the production number of the ecm and replace the ecm if necessary. this service will be performed free of charge. toyota will mail an interim owner notification the middle of september 2010 to advise owners of this defect and recall. this interim notification will inform owners that they will receive a future notification when parts become available to have the free remedy performed on their vehicle. The safety recall began on november 29, 2010. owners may contact toyota at 1-800-331-4331.

  Full recall details →

• Equipment › Other › Labels

  Feb 3, 2010NHTSA 10V035000271,417 vehicles

  Gulf states toyota IS recalling certain model year 2005-2010 vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 110, "tire selection and rims." these vehicles were sold between september 1, 2005 and june 2, 2008 without the requisite load carrying capacity modification labels.

  Risk and remedy

  Risk

  This does not meet the standard requirements.

  Remedy

  Dealers will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. Dealers will also correct the owner's manual. the safety recall began on may 27, 2010. owners may contact gulf states toyota at 713-580-3300.

  Full recall details →

Owner complaints

What owners report most

1. Vehicle speed control11
2. Electrical system8
3. Air bags6
4. Steering4
5. Power train3
6. Service brakes, hydraulic3
7. Electronic stability control (esc)3
8. Tires3
9. Visibility2
10. Engine2

Latest complaints

• Mar 3, 2020FL
  Electrical system

  2008 toyota matrix. Consumer writes in regards to toyota computer safety recall. *Ld the consumer stated the dealer had not replaced the ecm, but claimed it was replaced. *Js

• Oct 26, 2018FL97,000 mi
  Electrical system · Engine
  TL* the contact owns a 2008 toyota matrix. When the brake pedal was depressed, the vehicle shut off. The contact would have to turn the vehicle off and on in order to drive properly. The contact stated that the same failure occurred numerous times, especially at red lights. The vehicle was taken to…

  TL* the contact owns a 2008 toyota matrix. When the brake pedal was depressed, the vehicle shut off. The contact would have to turn the vehicle off and on in order to drive properly. The contact stated that the same failure occurred numerous times, especially at red lights. The vehicle was taken to bennett toyota (1951 lehigh st, allentown, pa 18103), but was not diagnosed or repaired. The manufacturer was also contacted. The approximate failure mileage was 97,000.

• Jul 7, 2017CA105,000 mi
  Tires

  Dangerous, poor traction on wet pavement sumitomo tour plus ls-h when on a steep road in san francisco, my tires skidded rather than grab the road on a rainy day in the winter of 2016. this also happened during the winter of 2017. it IS dangerous. I need to change the tires before selling my car to another person.

• Apr 27, 2017GA235,000 miCrash1 injury
  Air bags
  TL* the contact owns a 2008 toyota matrix. the contact stated that while driving at approximately 30 mph when the vehicle in front of the contact made an unexpected stop causing the contact to rear end the vehicle in front. There was front-end damage to the vehicle. The air bags did not deploy.…

  TL* the contact owns a 2008 toyota matrix. the contact stated that while driving at approximately 30 mph when the vehicle in front of the contact made an unexpected stop causing the contact to rear end the vehicle in front. There was front-end damage to the vehicle. The air bags did not deploy. The vehicle was not towed and a police report was filed. The contact received injuries to their nose and needed medical attention. The vehicle was taken to a collision center however, was not repaired. The dealer was informed of the failure and informed the contact that their vehicle was not included in a recall. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 235,000.

• Jul 28, 2016WA
  Air bags

  TL* takata recall. The contact owns a 2008 toyota matrix. The contact received notification of nhtsa campaign number: 16v127000 (air bags); however, the parts needed to perform the repair were unavailable. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• May 5, 2016WA
  Air bags · Unknown or other
  Takata recall toyota send me a safety recall notice (interim notice) re front passenger airbag initiator module. they had the audacity to say that "until the remedy becomes available in your location, we recommend that you do not operate the vehicle with an occupant in the front passenger…

  Takata recall toyota send me a safety recall notice (interim notice) re front passenger airbag initiator module. they had the audacity to say that "until the remedy becomes available in your location, we recommend that you do not operate the vehicle with an occupant in the front passenger seat"!!! That IS unacceptable, especially since we live in an area that receives lots of humidity (toyota says they are prioritizing part replacements in geographic locations that are subject to consistently high absolute humidity, but they do not list which areas they think this applies to. where we live certainly meets the high moisture criteria). our complaint IS that toyota should replace the parts now!!), please insist they rectify their defective airbags now for our car in this high-humidity locale. on another note, this toyota vehicle has been nothing but trouble: water pump replaced not long after purchase (when car was basically still brand new), hub caps that fall off constantly, and most frustrating of all, a vibration/noise from the front end that the dealer refused to fix. the dealer misdiagnosed the noise/vibration by replacing the wrong front wheel bearing. when we told them the noise persisted, the toyota dealer said the warranty was over & would not fix their previous error!! now toyota unscrupulously sends an interim notice of a defect that could kill a passenger in our car. as before, please make toyota fix the airbag now so we can use the car safely now!

• Apr 26, 2016CA
  Air bags

  TL* takata recall. The contact owns a 2008 toyota matrix. The contact received notification of nhtsa campaign number: 16v127000 (air bags); however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• Jan 20, 2016GA55,318 mi
  Electrical system · Steering
  TL* the contact owns a 2008 toyota matrix. The contact stated that there was an internal electrical short that progressed intermittently for three years. In addition, the instrument cluster flickered, various internal and external lights randomly illuminated, and the power steering failed, which…

  TL* the contact owns a 2008 toyota matrix. The contact stated that there was an internal electrical short that progressed intermittently for three years. In addition, the instrument cluster flickered, various internal and external lights randomly illuminated, and the power steering failed, which caused the steering wheel to be extremely tight. The contact also indicated that the vehicle stalled multiple times without warning. The first dealer diagnosed that the battery would not hold a charge. The dealer replaced the battery and the failure recurred. The vehicle was taken back to the first dealer who then flushed the engine assembly, replaced the drive belt, and inspected the ecu for an internal failure. The first dealer replaced the ecu and restructured the main control plug on the body control module, but the vehicle continued to randomly stall without warning. The vehicle was towed to a second dealer where it was diagnosed that the junction control failed and needed to be replaced. The manufacturer was notified of the failures. The approximate failure mileage was 55,318.

• Jan 7, 2016GA
  Electrical system
  TL* the contact owns a 2008 toyota matrix. When the contact turned the key in the ignition, the engine started but some of the electrical components would not function. The engine warning light illuminated. The contact took the vehicle to the dealer, but no failures were found. As time went on, the…

  TL* the contact owns a 2008 toyota matrix. When the contact turned the key in the ignition, the engine started but some of the electrical components would not function. The engine warning light illuminated. The contact took the vehicle to the dealer, but no failures were found. As time went on, the vehicle would stall while driving at highway speeds. The vehicle was taken to the dealer where it was diagnosed that the ecu needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure who requested that the dealer perform another diagnostic before any repair decision could be made. The vehicle was not repaired. The failure mileage was unknown.

• Nov 19, 2015WI156,000 mi
  Vehicle speed control

  I have a manual transmission car. when I started it in my driveway and put in reverse the car immediately when speeding backward out of control. I engaged the clutch while the car continued to speed in reverse then moved to 1 gear and the car started speeding forward out of control. I was able to put the car in neutral and turn it off to stop the acceleration of the car.

• Nov 18, 2015WI150,000 mi
  Vehicle speed control

  TL* the contact owns a 2008 toyota matrix. While attempting to accelerate from park, the accelerator pedal was depressed and the vehicle accelerated excessively. The contact had to depress the clutch and shift the gear shifter in neutral in order to stop the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 150,000. The vin was unavailable.

• Jul 21, 2015MD114,000 mi
  Engine · Steering
  TL* the contact owns a 2008 toyota matrix. The contact stated that while driving approximately 30 mph and attempting to accelerate, the accelerator pedal failed to respond. The contact attempted to pull over and discovered that the steering wheel was difficult to turn after the engine and power…

  TL* the contact owns a 2008 toyota matrix. The contact stated that while driving approximately 30 mph and attempting to accelerate, the accelerator pedal failed to respond. The contact attempted to pull over and discovered that the steering wheel was difficult to turn after the engine and power steering fluid warning indicators illuminated. The vehicle was powered off and back on, the warning indicators were no longer illuminated and the vehicle was able to be driven. The failure recurred on several occasions. The vehicle was taken to an independent mechanic. The technician diagnosed that the engine control module was faulty and needed to be replaced. The vehicle was then taken to a dealer and was repaired. The manufacturer was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 10v384000 (engine and engine cooling). The approximate failure mileage was 114,000.

• Mar 27, 2013MD55,000 mi
  Electronic stability control (esc)
  While driving on the highway at a speed of 45-50 mph, my car engine shut off, almost causing me to crash. I I was at a complete stop on a busy highway when I clearly saw my engine light on. I could not restart my car. I waited 5 minutes and I was able to start the car but only drive another mile at…

  While driving on the highway at a speed of 45-50 mph, my car engine shut off, almost causing me to crash. I I was at a complete stop on a busy highway when I clearly saw my engine light on. I could not restart my car. I waited 5 minutes and I was able to start the car but only drive another mile at speed of 45-50 mph before my car engine again shut off. I then had to have my car towed to a local mechanic who was unable to look at my car until the morning. In the morning I received a call from my mechanic that it IS the ecm and toyota had a recall on my make/model and year. Toyota and my mechanic conversed about the issue and again I had to pay for my car to be towed to toyota dealership. I then had appointment with toyota at 1PM. From 2pm-430pm, I called toyota to speak with anyone about my car, they kept telling me they would call me back. Finally the same person that spoke to my mechanic told me there was no recall on my make/model and year and they have not looked at my car YET...4 hours after my appointment. it IS on toyota website, http://pressroom.toyota.com/article_display.cfm?article_id=2056 "toyota motor sales (tms), U.S.A., inc., today announced that it will conduct a voluntary safety recall involving approximately 1.13 million 2005-2008 model year toyota corolla and corolla matrix vehicles sold in the united states to address some engine control modules (ecm) that may have been improperly manufactured. No other toyota or lexus vehicles are involved in this recall." "on vehicles equipped with the 1zz-fe engine and two-wheel drive". my car IS a 2008 toyota matrix with a 1zz-fe engine, and after calling toyota dealership and toyota national, they are refusing to honor my recall. Even when the website states "as part of the recall, the ecm on involved vehicles will be replaced at no charge to the owner." *tr

• Mar 23, 2012FL42,651 miCrash
  Air bags › Frontal · Vehicle speed control
  TL* the contact owns a 2008 toyota matrix. The contact was driving 5 mph and attempting a left turn into a parking space when the vehicle accelerated unexpectedly and jumped a curb before crashing into a trash bin. The vehicle was not destroyed. There were no injuries but the police were contacted…

  TL* the contact owns a 2008 toyota matrix. The contact was driving 5 mph and attempting a left turn into a parking space when the vehicle accelerated unexpectedly and jumped a curb before crashing into a trash bin. The vehicle was not destroyed. There were no injuries but the police were contacted and report was filed. The vehicle was towed to a private mechanic and the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 42,651 and the current mileage was 42,680. updated 04/13/12 *bf..updated 04/18/12*bf the consumer was driving 5 mph. As he turned into a parking space, the vehicle suddenly accelerated unexpectedly and jumped the curb before crashing into a heavy concrete trash bin. The consumer put the vehicle in park, but the wheels continued to rev. By this time, smoke was created by the tires burning. The wheels did not cease revving until the ignition was turned off a few seconds later. The impact moved the concrete bin about 1 1/2 feet forward into the adjacent building. The air bags did not deploy. updated 06/05/12 the consumer stated the vehicle was towed to a collision center recommended by the insurance company. The repairs were completed in nine days. Collision center did not find any broken cables or wires that could have caused the incident. updated 06/15/2012 *js

• Aug 16, 2011SC
  Electrical system · Electronic stability control (esc)

  Safety recall letter received november 2010, part available march 2011 made appointment with dealer march 5TH 2011 dealer said I need the replacement part for the ecm but no part available will call when part IS available. No contact since. Received yet another recall letter august 15, 2011 starting the process all over again. I have complied but wasted my time already with no results. it IS now august 2011. *kb

• Jul 28, 2011OK46,000 mi
  Power train
  I noticed a chirping noise from the engine. my husband took the matrix to a toyota dealer who advised us, upon inspection that the bolt that holds the lifter arm hadsheared off inside the engine. we are extremely fortunate that this did not result in an injury accident whilst traveling at highway…

  I noticed a chirping noise from the engine. my husband took the matrix to a toyota dealer who advised us, upon inspection that the bolt that holds the lifter arm hadsheared off inside the engine. we are extremely fortunate that this did not result in an injury accident whilst traveling at highway speeds! the service manager said he had only seen this happen before when a belt was replaced. the issue has not been resolved since the dealer and toyota seem to feel that it IS not their problem. the dealer quoted $2200+ and advised that if they cannot drill the bolt out, that the short block would need to be replaced. *Tr

• Mar 4, 2011TN80,000 mi
  Engine and engine cooling
  TL* the contact owns a 2008 toyota matrix. The contacted received notification of concerning nhtsa campaign ID number: 10v384000 (engine and engine cooling) and the vehicle was taken to the dealer for repairs february 2011. The dealer advised that the part needed for repairs was not readily…

  TL* the contact owns a 2008 toyota matrix. The contacted received notification of concerning nhtsa campaign ID number: 10v384000 (engine and engine cooling) and the vehicle was taken to the dealer for repairs february 2011. The dealer advised that the part needed for repairs was not readily available and that he would be contacted when the part became available for repairs. The contact stated that the repair wait had exceeded a reasonable amount of time. The vehicle was not yet repaired. The failure mileage was 80,000 and the current mileage was 81,300. updated 3/28/11 *cn the consumer stated the recall was performed on march 17, 2011. Updated 03/30/11

• Mar 3, 2011KY50,000 mi
  Engine and engine cooling
  TL* the contact owns a 2008 toyota matrix. The vehicle was included in the recall associated with nhtsa campaign ID number 10v384000 (engine and engine cooling). The vehicle was taken to an authorized dealer where the contact was told that the parts necessary to remedy the recall were unavailable.…

  TL* the contact owns a 2008 toyota matrix. The vehicle was included in the recall associated with nhtsa campaign ID number 10v384000 (engine and engine cooling). The vehicle was taken to an authorized dealer where the contact was told that the parts necessary to remedy the recall were unavailable. Approximately six months later, the contact was still being told that the parts were unavailable. The vehicle was not repaired. The failure mileage was 50,000 and the current mileage was 59,000.

• Jul 16, 2010FL6,000 mi
  Electrical system · Electronic stability control (esc) · Equipment · Service brakes, hydraulic · Unknown or other · Vehicle speed control
  Sudden acceleration in 2008 matrix automatic: first known failure. car brought new in september 2007; odometer: 6000 miles. while driving approximately 35 mph on even straight smooth roadway, there was a sudden acceleration to greater than 70 mph. when brakes were applied, they depressed to…

  Sudden acceleration in 2008 matrix automatic: first known failure. car brought new in september 2007; odometer: 6000 miles. while driving approximately 35 mph on even straight smooth roadway, there was a sudden acceleration to greater than 70 mph. when brakes were applied, they depressed to floor without any effect. car continued to accelerate rapidly. shifted to neutral without success. car slowed after being placed in reverse. Coasted to a stop. placed gear in 2 and drove slowly home - approximately 1/2 mile. floor mats were not near either pedal and were kept stationary by hooks designed to keep mats from shifting. called toyota service department: told that floor mats were the problem; talked to service managers who stated that the sequence of events described were impossible, no problems were known to exist for matrix and greater than 99% of sudden acceleration problems were due to driver error. after a discussion, the car was evaluated by the service department. the following was reported: floor mats held in proper place no objects on floor normal brake pedal operation normal accelerator pedal operation health check - powertrain, chassis, electrical, network systems - ok computer codes - no abnormalities found normal throttle body inspection tires with normal wear & function problem was not duplicated on test drive. was told that the car IS functioning normally in all areas and has no problems. implied that my experience was a misperception or misrepresentation. assessment: there was a significant malfunction in the matrix which could have led to critical injuries or loss of life. only due to the traffic flow at precisely that moment, no one was injured. the toyota service departments denied that the problem exists. recommendation: sudden unexpected acceleration should be investigated until an answer /solution IS found. the findings should be shared with the public. The cost for repairs should be paid by toyota. *Tr

• Jun 15, 2010WACrash
  Service brakes, electric · Vehicle speed control
  On may 28TH, while pulling into my driveway as I've done with my 2008 matrix hundreds of times, the brakes failed and my car ran into my house. I could feel the ABS firing, but the car failed to slow down. I have a short driveway, about a car and a half in length, and it IS downhill. The approach…

  On may 28TH, while pulling into my driveway as I've done with my 2008 matrix hundreds of times, the brakes failed and my car ran into my house. I could feel the ABS firing, but the car failed to slow down. I have a short driveway, about a car and a half in length, and it IS downhill. The approach to the driveway has me turning and braking while going over the bump of the curb. To add to that, it was raining the day this happened. Fortunately, my approach was rather slow and no one was injured. My car sustained some minor damage, and my garage sustained more damage from the force of the impact. under the advisement of my auto insurance agency, I had the car towed to the toyota dealership for inspection. They informed me that they ran a complete diagnostic, and all of the systems were running fine. They reported to me that the brake pads were in good condition, and there were no hot spots. From their perspective, the car seemed fine. I advised them that while the diagnostics reported the car as being fine, the inability for the car to brake coming into my driveway, and the damage sustained, leaves me needing a better answer than that. They told me that when it next rained that I could come in and drive the car with one of their technicians to try and re-create the issue. it has been several weeks, and we have not had the proper weather conditions when they have been open and I have been able to get off work and get over there with our one remaining car. when I spoke to the dealer rep on monday, he re-iterated how their software diagnostic showed the car was operating fine. I asked him how then the 2010 prius had a software update to correct a braking issue. He said that the prius situation was complicated, brought on by the combination of turning, going over a bump and braking at the same time. I told him that was what happened during my accident. There was silence, and a repeat statement that I could come in and test the vehicle with their tech. *Tr

• May 24, 2010OH32 mi
  Vehicle speed control

  On february 28TH I was stopped at the corner of vine and galbraith at a light. The car suddenly accelerated forward and when I pressed on the brake it kind of locked and did not stop the car- I pulled the emergency brake up and the car stopped. There was a pedestrain that was crossing the street that I nearly hit. *Tr

• May 24, 2010MI
  Structure
  2008 toyota matrix. Consumer states problem with design or manufacturer flaw. Consumer seeks repair cost*tgw while driving, there was a succession of loud noises followed by a huge bang. At the same time, the vehicle pulled to the right and rolled off the road into some bushes before coming to a…

  2008 toyota matrix. Consumer states problem with design or manufacturer flaw. Consumer seeks repair cost*tgw while driving, there was a succession of loud noises followed by a huge bang. At the same time, the vehicle pulled to the right and rolled off the road into some bushes before coming to a stop. When the consumers wife exited the vehicle, she discovered a long piece of black plastic a foot wide lying behind the vehicle. Not knowing what it was, she placed it in the back of the vehicle and drove home. The consumer identified the large piece of plastic as the lining from the right front wheel well which had been torn completely away and was then run over by the vehicle. The consumer argued that the flimsy clip holding the lead edge of the liner to the body had failed, which allowed air to get under the liner which peeled all the way off after becoming entangled with the tire. *Jb

• Apr 4, 2010OH27,500 mi
  Vehicle speed control
  After purchasing gas at 6:30 a.m., I started my 2008 toyota matrix and was rolling slowly out a slight incline to the street. The car lurched forward and I jammed first one foot then both feet on the brake while pulling up the emergency brake. It felt like holding back a horse at the starting gate.…

  After purchasing gas at 6:30 a.m., I started my 2008 toyota matrix and was rolling slowly out a slight incline to the street. The car lurched forward and I jammed first one foot then both feet on the brake while pulling up the emergency brake. It felt like holding back a horse at the starting gate. I put the car in park and the engine began racing like it does during an auto emissions test. I turned the car off and it stopped. I finally got the nerve to start the car again and it performed normally as it has since. I took the car to performance toyota in fairfield ohio on april 3RD as instructed by the service department so they could try to recreate the situation and have it on record that I experienced this incident. *Tr

• Mar 30, 2010CA6,000 miCrash1 injury
  Vehicle speed control
  Tl*the contact owns a 2009 toyota matrix. The contact stated that while driving at approximate speeds of 35 mph in rainy weather, a vehicle ahead of him applied the brakes. The contact attempted to depress the brakes; however, the vehicle continued to accelerate. The vehicle proceeded to crash into…

  Tl*the contact owns a 2009 toyota matrix. The contact stated that while driving at approximate speeds of 35 mph in rainy weather, a vehicle ahead of him applied the brakes. The contact attempted to depress the brakes; however, the vehicle continued to accelerate. The vehicle proceeded to crash into the preceding vehicle and also a third vehicle. One of the vehicle occupants was injured. The police were called to the scene. The contact was not given a copy of the police report. The vehicle was driven to a local repair shop for an assessment of the damages. The failure mileage was 6,000 and the current mileage was 10,000.

• Mar 24, 2010NE11,000 mi
  Electrical system · Power train › Automatic transmission
  Toyota matrix xr 2008:bought new. One driver car. Twenty-two months of driving with 11,000 miles on it. Took to dealer on march 12, 2010 because leaking transmission fluid. Diagnosed as faulty harmonic equalizer on front axle which caused scaring on axle and inside transmission installed new axle…

  Toyota matrix xr 2008:bought new. One driver car. Twenty-two months of driving with 11,000 miles on it. Took to dealer on march 12, 2010 because leaking transmission fluid. Diagnosed as faulty harmonic equalizer on front axle which caused scaring on axle and inside transmission installed new axle and transmission. Ten minutes after picking up car after first problem corrected: car lost power while I was driving. Nearly killed by semi-truck but avoided accident. Diagnosed as faulty computer. Dealer installing new computer now. updated 03/29/10 *bf updated 05/05/10.*jb

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007455Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11006161Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
• 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
• 11005122Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
• 11005064Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
• 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
• 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
• 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
• 10251074FAQ: Customer Frequently Asked Questions
• 10251073DP: The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH. ? Added Dealer Procedures for Do No Drive Advisory ? Updated BEC contact information ? Revised Warranty Claim Filing Instructions to streamline customer convenience items during repair ? Added creative materials from Vendor Partners i.e, sample letters and sample tags ? Removed several obsolete sections
• 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
• 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
• 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
• 10227898TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
• 10220174TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
• 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
• 10217804CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
• 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
• 10204571TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
• 10197476Replacement vin plates.
• 10197473Product general information.
• 10197472Technician Certification Requirements.
• 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
• 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10190449OBSOLETE NOTICE March 08, 2021: This bulletin is now obsolete. Please see T-SB-0044-16.
• 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
• 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10183281TT: HVAC drain tube is found to be blocked/clogged.

Every Toyota Matrix model year

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