2004 Toyota Matrix

Recalls

3 recalls name the 2004 Toyota Matrix. Newest first.

• Exterior lighting

  Apr 7, 2009NHTSA 09E01200016,270 vehiclesEquipment

  Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…

  Risk and remedy

  Risk

  Decreased lighting visibility may result in a vehicle crash.

  Remedy

  Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.

  Full recall details →

• Visibility › Glass, side/rear

  Apr 10, 2008NHTSA 08V162000662,178 vehicles

  Toyota IS recalling 662,178 my 2003-2004 corolla, corolla matrix and pontiac vibe vehicles equipped with power windows. the driver and front passenger door glass bolts may loosen and come off, causing the door glass to separate from the window regulator. due to the components becoming loose and possibly rattling, an abnormal noise may be heard from the…

  Risk and remedy

  Risk

  The door glass may separate from the window regulator, bind and shatter during operation of the power windows, causing driver distraction and/or injury.

  Remedy

  Dealers will replace the driver and front passenger door glass bolts with newly designed bolts free of charge. the recall began on april 16, 2008 to toyota owners. the recall began on may 21, 2008, for pontiac owners. owners may contact toyota at 1-888-270-9371 or pontiac at 1-800-620-7668.

  Full recall details →

• Exterior lighting › Headlights

  Mar 13, 2006NHTSA 06E023000292,000 vehiclesEquipment

  Certain anzo combination headlamp assemblies sold as replacement lamps for use on certain passenger vehicles. some combination lamps are not equipped with amber side reflectors which fail to conform to federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment."

  Risk and remedy

  Risk

  Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash.

  Remedy

  Anzo will notify owners and replace the headlamps free of charge. the recall began may 9, 2006. owners may contact anzo USA at 909-468-3688.

  Full recall details →

Owner complaints

What owners report most

1. Power train38
2. Air bags36
3. Vehicle speed control15
4. Visibility13
5. Electrical system9
6. Structure8
7. Steering8
8. Fuel system, gasoline8
9. Engine and engine cooling6
10. Tires6

Latest complaints

• Mar 18, 2021CA143,000 mi
  Visibility
  TL* the contact owns a 2004 toyota matrix. The contact stated that while raising or lowering the driver's side window, there was a clicking and rattling sound heard. The window also seemed to looser than normal. The contact became aware of nhtsa campaign number: 08v162000 (visibility) however, the…

  TL* the contact owns a 2004 toyota matrix. The contact stated that while raising or lowering the driver's side window, there was a clicking and rattling sound heard. The window also seemed to looser than normal. The contact became aware of nhtsa campaign number: 08v162000 (visibility) however, the vin was not included. A dealer was not contacted or notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 143,000.

• Mar 11, 2019AL100,000 mi
  Air bags
  Takata recall will someone get toyota to repair my car? I have been trying to get my airbag hazard repaired since 2014 recall came out. no success to date. meanwhile forced to drive potential bomb. it appears toyota IS giving people the run-around. I stayed on the line for great length of…

  Takata recall will someone get toyota to repair my car? I have been trying to get my airbag hazard repaired since 2014 recall came out. no success to date. meanwhile forced to drive potential bomb. it appears toyota IS giving people the run-around. I stayed on the line for great length of time and was told to call back later and cut off. dealer IS not calling back. any help will be greatly appreciated, thank you, information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr

• Jun 26, 2018FL206,500 miCrashFire
  Air bags › Frontal · Air bags › Frontal › Passenger side › Inflator module
  Takata recall - while driving on a highway, there was a slow up, and I braked, but stopped right at the rear bumper of the car in front of me. However, another car was coming behind me and couldn't stop, or didn't notice that traffice had stopped. He pushed me into the car in front of me. At that…

  Takata recall - while driving on a highway, there was a slow up, and I braked, but stopped right at the rear bumper of the car in front of me. However, another car was coming behind me and couldn't stop, or didn't notice that traffice had stopped. He pushed me into the car in front of me. At that moment, which was not a severe front end hit, I saw fire, an explosion, and the airbag blew out the entire dash on the passenger side, and flew to the back seat behind the driver's side. Also, the driver's side airbag deployed. Metal was flying out of the passenger side airbag in the front. We could not believe the damage that resulted from such a somewhat minor accident. Additionally, the car was totaled which has been a strain on us! Now, about 30 days after the accident, we just received a card in the mail telling us of the recall. We had no idea there IS an ongoing problem with airbag recalls! Today, I checked online for this problem, and found many sites describing the issues. However, my car IS not even on the recall list!!! I was in the car alone and was affected by the accident, however, I dread to think what would have occurred if I had a passenger with me. I am including some pictures.

• Aug 21, 2017CA
  Air bags · Structure › Body · Unknown or other
  Takata recall. I've been receiving recall notices for this vehicle for years. I have been attempting to have three issues resolved, only one of which IS the takata airbag problem. I have attempted to make an appointment for the repairs at the nearest toyota dealer to me (about a 2.5 hour-rt…

  Takata recall. I've been receiving recall notices for this vehicle for years. I have been attempting to have three issues resolved, only one of which IS the takata airbag problem. I have attempted to make an appointment for the repairs at the nearest toyota dealer to me (about a 2.5 hour-rt drive from my home) for the past year+, but I am repeatedly told that they are awaiting the part(s) for the takata airbag repair. to make things worse, I constantly receive flyers from toyota urging me to have the repairs done asap. I would like to. but apparently, toyota IS having problems getting the parts to their dealerships. in the meanwhile, I'm driving a potentially dangerous car.

• Aug 13, 2017NY95,000 mi
  Air bags · Unknown or other · Visibility/wiper

  Takata recall not addressed by the manufacturer in a timely manner. Recall number: 08v162 from 2008, recall status IS incomplete. Leading to power windows completely immovable. Manufacturer failed to remedy these recalls in a timely manner.

• Jun 16, 2017CA70,000 miCrash1 injury
  Air bags · Vehicle speed control
  TL* the contact owned a 2004 toyota matrix. While driving 3 mph, the vehicle accelerated rapidly without warning and caused a crash. The contact crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was destroyed. It was unknown…

  TL* the contact owned a 2004 toyota matrix. While driving 3 mph, the vehicle accelerated rapidly without warning and caused a crash. The contact crashed into another vehicle. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was destroyed. It was unknown if the vehicle was towed because the contact could not remember. motter auto repair of oakland, california was made aware of the crash and repaired the front passenger side of the vehicle and the passenger door. The manufacturer was not made aware of the crash. In addition, the failure recurred on two separate occasions. While driving 2 mph, the vehicle accelerated rapidly without warning again. There was no crash and the contact was able to regain control of the vehicle. Also, while driving 2 mph, the vehicle accelerated rapidly without warning and crashed into the contact's garage door. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the left leg and left hand, which required medical attention. The vehicle was not damaged. The failure mileage was 70,000. The vin was not available.

• Mar 15, 2017CA
  Air bags
  TL* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. However, the interim recall notice stated that the…

  TL* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. However, the interim recall notice stated that the parts were available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

• Nov 2, 2016CA
  Air bags · Electronic stability control (esc)
  I have been trying to get a recall 15v043 done since jan/feb this year and I keep calling the dealer and getting told they have never been sent the parts ever. I also have the air bag recall 15v285 and this IS the second time ive called them regarding this recall as well. Wtf do they never get…

  I have been trying to get a recall 15v043 done since jan/feb this year and I keep calling the dealer and getting told they have never been sent the parts ever. I also have the air bag recall 15v285 and this IS the second time ive called them regarding this recall as well. Wtf do they never get parts now? Whats really annoying IS I keep getting letters in the mail regarding recalls and this last one says "why haven't we heard from you?" even though ive called multiple times.

• Oct 17, 2016OH
  Air bags

  TL* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• Sep 29, 2016OR69,700 mi
  Air bags
  Takata recall. I was told by a local portland, or toyota dealer that the replacement parts for the takata inflator recall are back-ordered for an indefinite 6-12 month period and warned that it could possibly take even longer. Toyota corporate customer service confirmed that timeline by speaking…

  Takata recall. I was told by a local portland, or toyota dealer that the replacement parts for the takata inflator recall are back-ordered for an indefinite 6-12 month period and warned that it could possibly take even longer. Toyota corporate customer service confirmed that timeline by speaking with a different portland, or toyota dealer. Toyota further informed me that I cannot have a passenger in the front seat until the takata inflator has been replaced. toyota has been very upfront and helpful in attempting to resolve this issue, which IS commendable, but I'm filing this vehicle safety complaint because 6-12 months for a safety recall repair does not qualify for being done in a "timely manner" and not being able to have a passenger in the front seat for up to a year will be very difficult and problematic. to be clear, the passenger airbag in my vehicle has not deployed.

• Aug 6, 2016VA149,280 miCrash
  Service brakes · Steering · Vehicle speed control

  I was backing down my driveway when my car suddenly accelerated-the brakes and steering also went out-i crashed into a bank on one side of the road, then the car swung around and I ended up suspended over a ditch. I was finally able to switch gears and turn the car off

• Jul 13, 2016MA
  Air bags

  I took my car to the toyota dealer to fix the airbag recall on 8/31/2015 and 1/20/2016. After fixing the air bag, I hear some kind of noise coming from the passenger side dash board next to air bag. I mentioned it to the dealer and have them look at it but they mentioned its nothing. I still have that noise coming out from there. I;m worried. Looks like they didnt replace the airbag inflator properly.

• May 18, 2016KY
  Air bags
  TL* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time…

  TL* takata recall. The contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

• Feb 17, 2016DC
  Air bags

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

• Feb 9, 2016NY
  Air bags

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts to do the repairs were unavailable. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Parts distribution disconnect.

• Jan 14, 2016MO120,000 mi
  Engine

  The engine burns excessive amounts of oil and has now starting making what appears to be either faulty lifter or camshaft noises. The matrix burns at least 1 quart of oil for every 1000 miles driven. I do regular maintenance and monitor the oil level weekly.

• Dec 17, 2015WA
  Air bags
  TL* the contact owns a 2004 toyota matrix. The contact received a notification of nhtsa campaign number: 15v043000 (air bags) however, the part was not available for the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was…

  TL* the contact owns a 2004 toyota matrix. The contact received a notification of nhtsa campaign number: 15v043000 (air bags) however, the part was not available for the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. updated 04/04/16*lj updated 05/14/18*jb *tr

• Dec 13, 2015TX216,200 mi
  Air bags
  Takata recall I received a letter from toyota about a recall concerning my vehicle. In this letter, it states that my local dealership IS stocked ( with a sub-wire harness and srs ecu ) and ready to complete my repair. I showed up to my local dealership on 12/12. I was told that the parts…

  Takata recall I received a letter from toyota about a recall concerning my vehicle. In this letter, it states that my local dealership IS stocked ( with a sub-wire harness and srs ecu ) and ready to complete my repair. I showed up to my local dealership on 12/12. I was told that the parts needed are not actually in stock and needed to be ordered. Possibly taking up to two weeks. After pointing out the difference in what what they are telling me versus what the notice states, I was dismissed. this recall IS a very important recall that received much press due to the fact that the airbags may deploy without warning, causing injury. My main complaint IS with the dealership's overall concern with the recall process. When I spoke to the service manager, I was told I wasn't understanding the notice completely. to remedy this situation, I would like someone to contact joe myers toyota dealership in houston to see if they are indeed handling this type of recall properly.

• Oct 30, 2015WI
  Air bags
  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

• Oct 14, 2015IN
  Air bags · Electrical system

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (electrical system); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure.

• Sep 21, 2015MO
  Air bags
  Tla* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). The part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part…

  Tla* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags). The part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. ...updated 01/20/16 *bf 03/19/18 *jb; 05/15/18*jb

• Sep 18, 2015KY174,250 miCrash2 injuries
  Steering · Unknown or other
  My daughter said the steering totally locked while being driven. Her & her boyfriend could not get the steering wheel to turn at all. They were not speeding because it was on wet roads. they both suffered mild concussions & my daughter has a severe neck sprain. after seeing the car, it went off…

  My daughter said the steering totally locked while being driven. Her & her boyfriend could not get the steering wheel to turn at all. They were not speeding because it was on wet roads. they both suffered mild concussions & my daughter has a severe neck sprain. after seeing the car, it went off the road & rolled 2 or 3 times it's totaled, I'm surprised they're not in icu! I did some research & almost 1000 matrix's have had this happen!! I don't know why there isn't a recall. It seems toyota isn't all that safe & doesn't care about it's customers at all.

• Sep 2, 2015FL
  Air bags

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v043000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• Aug 28, 2015IL
  Air bags

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign number: 15v285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

• Aug 18, 2015CA
  Air bags

  TL* the contact owns a 2004 toyota matrix. The contact received notification of nhtsa campaign numbers: 15v285000 (air bags) and 15v043000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Side front power window shatters

  EA08004Opened Feb 5, 2008Closed May 1, 2008Recall 08V162000
  For the subject vehicles, there IS a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a…

  For the subject vehicles, there IS a possibility that the retention force of the regulator bolts which attach the front side window glass to the power window regulator may not be sufficient due to an interference of the retention nut and the bolt shoulder radius.in this condition the bolt may become loose, causing a loud noise to be generated when the window IS raised or lowered.if the vehicle and the power window are continuously operated in this condition, the bolt may completely separate, causing the glass to become misaligned, and in the worse case, the glass may shatter during operation of the power window.general motors corporation (gm) and toyota north america, inc. (Toyota) will conduct a safety recall on the pontiac vibe, toyota corolla and toyota matrix vehicles to replace the regulator bolt with a bolt and washer.gm will recall 122,593 my 2003-2004 pontiac vibe vehicles.odi IS aware of a total of 16,045 warranty and goodwill claims, 274 field and consumer reports, and 23 injuries for these vehicles.toyota will recall 415,341 my 2003-2004 toyota corolla vehicles. Odi IS aware of a total of 6,601 warranty claims, 150 field and consumer reports, and 11 injuries for these vehicles.toyota will recall 124,244 my 2003-2004 toyota corolla matrix vehicles.odi IS aware of a total of 2,198 warranty claims, 113 field and consumer reports, and 6 injuries for these vehicles.odi IS aware of a total of 24,843 warranty claims, 537 field and consumer reports, and 40 injuries for 662,178 my 2003-2004 vehicles.the recall IS identified by nhtsa number 08v-162.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
• 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
• 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
• 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
• 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
• 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
• 10251074FAQ: Customer Frequently Asked Questions
• 10251073DP: The subject vehicles are equipped with a front passenger airbag. A part inside the airbag could explode, shooting sharp metal fragments at vehicle occupants. This could cause serious INJURY or DEATH. ? Added Dealer Procedures for Do No Drive Advisory ? Updated BEC contact information ? Revised Warranty Claim Filing Instructions to streamline customer convenience items during repair ? Added creative materials from Vendor Partners i.e, sample letters and sample tags ? Removed several obsolete sections
• 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
• 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
• 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
• 10217804CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Toyota?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Toyota stands behind the reliability of our vehicles.
• 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
• 10197476Replacement vin plates.
• 10197473Product general information.
• 10197472Technician Certification Requirements.
• 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
• 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
• 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
• 10177782TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20.
• 10177781TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST005-01, SU001-08, and T-SB-0391-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Toyota vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
• 10174891TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates
• 10174890TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
• 10172843OBSOLETE NOTICE February 12, 2020: This bulletin is now obsolete. Please see T-SB-0010-20.
• 10171405TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition. NOTE This bulletin applies to ALL powertrain fluids excluding fuel and coolant.
• 10164330TSB: REVISION NOTICE July 01, 2019 Rev2: ? Applicability has been updated to 2019 ? 2020 model year Toyota vehicles. ? The Techstream Preparation and Process Overview sections have been updated. October 30, 2017 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Service Bulletin No. T-SB-0012-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Toyota term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ?ECU? is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Toyota specific control unit
• 10152205TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
• 10150418TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
• 10149217TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.

Every Toyota Matrix model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.