2015 Van Hool CX35

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Seat belt latch failure

  PE17006Opened Sep 25, 2017Closed Apr 4, 2018Recall 18V209000
  Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding…

  Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding seat belt latch issues they discovered while investigating a crash between a train and a 2016 Van Hool bus in Biloxi, Mississippi.Through inspections of buses similar to the bus involved in the crash, the NTSB found that casing failures were occurring on seat belt latches manufactured by Fasching Salzburg.These concerns were forwarded to ODI suggesting the latch casing failures may be a wide spread problem found on MY 2016 Van Hool buses.As a result of the information provided by the NTSB along with the related EWR field reports, ODI opened a defect investigation (PE17-006) on the subject vehicles. The intent of the investigation was to better understand if there was a safety related defect involving the latches.During the investigation ODI reviewed warranty claims submitted by VAN Hool and found that many identified situations where passengers could not get the seat belt buckles to latch or in some case unlatch.This presented a situation where passengers were either unrestrained during a potential crash or could not get out of their seats to exit the vehicle in a potential emergency.With recall action 18V-209 taken by Van Hool this investigation is closed.Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11010424This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
• 10249724SERVICE INFORMATION: Compressed-air brake system functional check - The tests laid out in this bulletin are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to Van Hool, CX35 vehicles with a MVP instrument cluster.
• 10248730This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
• 10242220SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside of the access doors of the radiator and charge-air cooler compartment. To prevent personal injury due to running fans, a safety system with proximity switches prevents the cooling fans from running when the access door is open or not properly closed. The cooling system will in that case not operate causing possible overheating of the engine when this situation continues for a longer time. To prevent this from happening, it is important to follow the guideline below:
• 10237604Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin.
• 10233467Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
• 10219652Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
• 10210015Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
• 10209998Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the generations and which one to order in case of replacement. Most of the replacements are direct fit, except for the sensor units with an asterisk in the table which must be secured with a split mounting ring consisting of two halves instead of the original closed mounting ring.
• 10209994Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
• 10209992Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
• 10206913To change condenser fan relay 660752034 by relay 660762200.
• 10201570SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
• 10190134Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
• 10182687Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is prone to premature breakdown in case of incorrect installation.
• 10179511Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
• 10174983Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the bell housing which becomes liquid at transmission operating temperature. This phenomenon is temporarily and no indication that there is a sealing problem! The lubricant can easily be removed with ordinary cleaning product.
• 10174982Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axle end.
• 10168579Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new type comprises an aluminium housing. Because of this, they are better suited to resist higher coolant temperatures. As the new type can also be used on previoulsy sold vehicles, only the new type will be available as a spare part. This service bulletin applies to All Van Hool Vehicles.
• 10162036To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
• 10154841Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to CX35 vehicles.
• 10153801Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system.
• 10141629To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pressure (e.g. by standing on the buckle or tampering with the buckle), these casings may fail and consequently slide down, thereby uncovering the buckle mechanism. These buckles, as and when the covers have slid down, may give passengers the impression that the buckle mechanism is defective and as such inhibit passengers from buckling up. Van Hool has determined that the seat belt buckles at the aisle side are prone to this phenomenon due to the rigid fixation of these buckles. To address this issue, Van Hool is conducting a Safety Recall to change the rigid seat belt buckles of the aisle side passenger seats by flexible buckles.
• 10127074Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or loose brackets are found it is necessary to tighten or replace the bracket. Loose or broken brackets can cause unnecessary vibration. This will cause abnormal wear on the seal at the base of the transmission filler tube and can damage componetns causing them to crack or separate. Seal at base of transmission dipstick tube. If damage or leaking seals are found, it is necessary to replace the seal.
• 10118765Change weather strip mounting lip of luggage compartment door.
• 10118133Service Information: Bevel gear of front axle steering system Service records have shown that the grease in the bevel gear could affect performance at very low temperatures (below -20C/-4F). If the grease in the bevel gear becomes hard enough to affect drivability, additional manual force could be required to turn the steering wheel. This would be especially noticeable when the steering wheel is turned the first times after an initial start-up. The phenomenon could disappear later as a matter of course due to the warming up of the grease in the bevel gear. Additionally it has been determined that in some cases water has penetrated the bevel gear via the sealing thereby contaminating the grease. The penetrating water will start corrosion of the bearings. This problem shows a gradual, but continual increase of the steering forces and will not disappear at higher ambient temperatures or when the bevel gear is in use. Checking the bevel gear rotation torque will help in determining if the bevel gear needs to be replaced. If either of these conditions are observed, it is necessary to replace the bevel gear by the corresponding ZF bevel gear. Old and new bevel gears are interchangeable, but note that two different types of bevel gears are used. Also note that the new bevel gear has a mid-position which should be taken into account during the installation of the bevel gear.

Every Van Hool CX35 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.