2016 Van Hool CX45
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2016 Van Hool CX45. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2016 Van Hool CX45. Newest first.
ABC BUS Inc is recalling certain 1999-2013 Van Hool C2045, 2004-2013 Van Hool T2145, 2013-2022 Van Hool TX45, 2013-2023 Van Hool CX45, and 2016-2022 Van Hool CX35 vehicles. The front entrance door may have the incorrect glaze on the lower curb view window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
The incorrect glaze may reduce the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will inspect and install a nontransparent vinyl cover over the window as necessary, free of charge. Owner notification letters were mailed April 20, 2026. Owners may contact ABC Bus customer service at 1-877-427-7278. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 30, 2026.
Van Hool N.V. (Van Hool) is recalling certain 2000-2014 C2045, 2016 CX45, and 1998-2013 T2145 vehicles equipped with Ricon Baylift Wheelchair Lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these lifts fail to comply with the requirements of Federal Motor…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Ricon will reinforce the outer barrier with additional supports, free of charge. Owner notification letters were mailed on November 30, 2021. Owners may contact Van Hool's customer service at 1-877-427-7278 or 1-407-656-7977. Van Hool's number for this recall is P1528-SB2067.
Van Hool N.V. (Van Hool) is recalling certain 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckles outer casing may fail leaving the seat belt buckles exposed.
Risk and remedy
Risk
The exposed seat belt buckles may reduce the seat occupants likelihood of using the seat belt, increasing the risk of injury in the event of a crash.
Remedy
Van Hool will notify owners and dealers will replace the defective seatbelt buckles on the aisle side with flexible seatbelt buckles. The recall began on May 16, 2018. Owners may contact Van Hool customer service at 1-877-427-7278 or 1-407-656-7977.
Van Hool N.V. (Van Hool) is recalling certain 2010-2014 C2045 and T2145 motorcoaches, 2014-2015 TX40 motorcoaches, 2014-2017 TX45 motorcoaches, 2011-2015 TD925 motorcoaches, 2014-2016 CX45 motorcoaches and 2010-2013 T2140 motorcoaches. When the vehicle is started in low temperatures, the steering wheel may be difficult to turn.
Risk and remedy
Risk
Reduced steering ability can increase the risk of a crash.
Remedy
Van Hool will notify owners, and dealers will replace the steering box, free of charge. The recall began on February 21, 2017. Owners may contact ABC Bus, Inc. at 1-877-427-7278. Van Hool's number for this recall is P826.
Van Hool N.V. (Van Hool) is recalling certain model year 2010-2014 C2045 and T2145; 2010 C3045; 2016 CX35; 2014-2016 CX45 and TX45; 2009-2016 TD925; 2015-2016 TDX25 and TX40 and 2010-2013 T2140 motorcoaches. In the affected vehicles, the front steering knuckle carriers may crack.
Risk and remedy
Risk
Cracking of a steering knuckle carrier may result in its total failure, allowing a wheel to separate from the vehicle, increasing the risk of a crash.
Remedy
Van Hool will notify owners, and dealers will replace the steering knuckle carriers that were produced from August 2009 through March 2011. Carriers that were produced from April 2011 to December 2014 will be inspected by ultrasonic measurement and replaced as necessary. These repairs will be performed free of charge. The recall began on January 19, 2017. Owners may contact ABC Bus, Inc. at 1-877-427-7278. Van Hool's number for this recall is P855. Note: This recall expands recalls 14V-569 and 15V-331.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Seat Belt Buckle Casings may Fail
On March 30, 2018, Van Hool N.V. (Van Hool) notified the Office of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the seat belt buckle…
On March 30, 2018, Van Hool N.V. (Van Hool) notified the Office of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the seat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occupants’ likelihood of using the seat belt, increasing the risk of injury in the event of a crash. This recall of vehicles with the subject seat belt buckle casings was designated recall 18V-209. In its recall filing, Van Hool identified the component manufacturer as Fasching Salzburg. Based on Early Warning Reporting (EWR), field reports, and warranty claims aggregate data, NHTSA identified that the defective part in Van Hool’s recall was potentially used in vehicles manufactured by Volvo Bus Corporation (Volvo), Motor Coach Industries (MCI), and Prevost Car (US) Inc. (Prevost). NHTSA opened this Equipment Query (EQ) investigation, EQ19-001, to determine if the seat belt buckle casing at issue in recall 18V-209 constituted a safety defect in Volvo, MCI or Prevost vehicles, thereby requiring additional recalls. On July 23, 2019, NHTSA sent an Information Request (IR) letter to Volvo requesting that for all of the seatbelt buckles Volvo uses, or has used, as original or replacement equipment on 2016 model year Volvo 9700 buses, that it provide the Volvo part number(s), the seatbelt manufacturer’s or supplier’s part number(s), the manufacturer’s or supplier’s name and their contact information. In the IR, NHTSA further requested that Volvo state the number of each of the above seatbelts that Volvo has distributed as replacement items for the original equipment seatbelts and provide the model and model year of the vehicle in which it is used and month/year of sale (including the cut-off date for sales, if applicable). Finally, NHTSA requested that Volvo provide two samples of each seat belt type/brand/part number identified by Volvo. On October 23, 2019, NHTSA sent an IR letter to Amaya-Astron Seating, the seat manufacturer that installed the subject Fasching Salzburg seat belt buckle assemblies on the seats supplied to Van Hool. The purpose of this letter was to obtain, in part, a list of purchasers that were sold the seatbelt buckles as individual replacements or part of a seat and a list of all customers/manufacturers that received the same or similarly affected seatbelt buckles. Amaya-Astron identified MCI, Prevost, and Volvo as the motorcoach manufacturers to which it supplied seats with subject seat belt buckle casings. NHTSA sent two IR Letters and Comprehensive Inquiry (CI) 21650H002 in support of EQ19-001 to MCI, Prevost, and Volvo Bus, in order to determine the relevant population. The IR letters and CI identified that the following vehicles used the subject seat belt buckle casings: 2016 Volvo Bus 9700 and 2018 Prevost X3-45. MCI reported that it had no vehicles with the suspected subject seat belt buckle casings. Prevost and Volvo Bus reported that they did not observe a trend of seat belt buckle casing failures as observed in recall 18V-209. EWR, field reports, warranty claims data, and the information provided in the IR responses and CI similarly did not identify failure trends in the seat belt buckle casings. In addition, Prevost recalled the population of its vehicles subject to this investigation, containing the subject seat belt buckle casings, in recall 22V-236 (2018 Prevost X3-45) based on a different safety defect of the seat belt buckle assembly. The recall addressed vehicles with seat belt buckles that may have exposed, frayed retaining cables. As a result, the seat belt assemblies may not secure the seat occupants in the event of a crash. The remedy for recall 22V-236 was the replacement of the entire seat belt buckle, including its casing, with a different part. That remedy also obviated the potential concern regarding casing failure that was at issue in recall 18V-209 and EQ19-001. ODI is closing this investigation. Duringthe course of this investigation, the agency reviewed the information that it received and also closely monitored the data over multiple years to see if any trends would emerge. During this time, a portion of the vehicles that were part of the original population of this investigation were recalled. NHTSA believes that enough time has now passed with such monitoring to consider the data as presenting no observable trends to suggest that the seat belt buckle casings subject to recall 18V-209 similarly pose a safety defect in the remaining population of vehicles equipped with the seat belt buckle casings. The agency will continue to monitor the issue and will not hesitate to take appropriate action should such trends emerge in the future. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, including on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.
- Seat belt latch failure
Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding…
Through Early Warning Reporting (EWR) data review of 2016 Q1-Q3, several field reports were found that identified failures of seat belt latch casings on MY 2016 Van Hool motorcoaches.While reviewing the EWR data related to the latch issue, ODI was contacted by the National Transportation Safety Board (NTSB) regarding seat belt latch issues they discovered while investigating a crash between a train and a 2016 Van Hool bus in Biloxi, Mississippi.Through inspections of buses similar to the bus involved in the crash, the NTSB found that casing failures were occurring on seat belt latches manufactured by Fasching Salzburg.These concerns were forwarded to ODI suggesting the latch casing failures may be a wide spread problem found on MY 2016 Van Hool buses.As a result of the information provided by the NTSB along with the related EWR field reports, ODI opened a defect investigation (PE17-006) on the subject vehicles. The intent of the investigation was to better understand if there was a safety related defect involving the latches.During the investigation ODI reviewed warranty claims submitted by VAN Hool and found that many identified situations where passengers could not get the seat belt buckles to latch or in some case unlatch.This presented a situation where passengers were either unrestrained during a potential crash or could not get out of their seats to exit the vehicle in a potential emergency.With recall action 18V-209 taken by Van Hool this investigation is closed.Further use of agency resources does not appear to be warranted.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010424This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10248730This service bulletin provides you with information about the location of emergency side window decals so that the vehicle meets the National Highway Traffic Safety Administrations (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) in the U.S and the Canadian Motor Vehicle Safety Standards (CMVSS) in Canada about this subject.
- 10247503DESCRIPTION Van Hool has been informed about a harmless phenomenon regarding the front entrance door when the air suspension raising system is activated. Investigation has shown that when the raising system is activated, air is pulled out of the front passenger compressedair circuit causing the quick release valve in that circuit to a momentary switch. This can be noticed by a short soft sound of escaping air. This service bulletin gives step-by-step instructions how to install an additional singlecheck valve to prevent this phenomenon from happening.
- 10244199DESCRIPTION: Van Hool has determined that some of the seven fasteners securing the automatic belt tensioner base plate are subject to slackening. Tests have shown that these fasteners must be installed with Loctite 243 and tightened to a torque of 90 10 Nm (65 7 ft.lbf). To address this issue, Van Hool is conducting a field change program whereby the seven fasteners must be removed and checked one by one for length and thread pitch (1.75 mm). What to do next is explained in this service bulletin
- 10242220SUBJECT : Engine overheating due to an open or not properly closed access door with electric cooling fans CONDITIONS : This service bulletin does not entitle to any reimbursement. Your vehicle is equipped with electric cooling fans located at the inside of the access doors of the radiator and charge-air cooler compartment. To prevent personal injury due to running fans, a safety system with proximity switches prevents the cooling fans from running when the access door is open or not properly closed. The cooling system will in that case not operate causing possible overheating of the engine when this situation continues for a longer time. To prevent this from happening, it is important to follow the guideline below:
- 10237604Van Hool has introduced in production a lower value resistor in the defroster fan speed control circuit to improve windshield demisting. Customers who want to install this resistor can follow the step-by-step instructions mentioned in this service bulletin.
- 10235083Incorrect position of high-pressure switch and test connection on refrigerant compressor discharge service valve Van Hool has determined that the position of the high-pressure switch and the test connection on the refrigerant compressor discharge service valve has been incorrectly placed during the assembly process. The result is that the high-pressure protection system of the refrigerant circuit is not working when the discharge valve is in its normal running position (refer to figure 3 for service valve positions). To address this issue, Van Hool is conducting a field change program, the terms and conditions of which are explained further on under Warranty. Owners and operators of the affected units should first check the position of the high-pressure switch and, if necessary, modify the placement.
- 10233467Service Information: In its production process, Bock, manufacturer of refrigerant compressors, has switched to a new type of motor protection switch for the electric motor of the refrigerant compressor. As the MP10 motor protection switch (VH11472802) is no longer made available as a spare part, as of now you will receive the new INT69G motor protection switch (VH11691810) when ordering. The MP10 and the INT69G are interchangeable, but fastening and electric connection are different.
- 10219652Product Improvement: ALL VEHICLES WITH LIGHT-ALLOY WHEELS - Introduction of wheel-end monitoring system (WEM). Van Hool has released a wheel-end monitoring system (WEM) which can be installed on all vehicles equipped with light-alloy wheels. The WEM is installed at the outboard side of the wheel and monitors vibrations produced by the wheel bearing. It warns in case of bearing raceway spalling by flashing a red LED on the unit. The WEM is delivered with a magnet which is used to change from "transport" to "standstill" mode.
- 10210015Service Information: Removal and installation of Shaw DEF tank sensor unit The purpose of this service information bulletin is to inform you about the removal and installation of a Shaw DEF tank sensor unit.
- 10209998Product Improvement: Introduction of new generation DEF tank sensor unit Some previous manufactured DEF tank sensor units are no longer available as spare part. This service bulletin gives you information about the visual points of difference between the generations and which one to order in case of replacement. Most of the replacements are direct fit, except for the sensor units with an asterisk in the table which must be secured with a split mounting ring consisting of two halves instead of the original closed mounting ring.
- 10209994Service Information - Introduction of new 4/2 solenoid valve in compressed-air circuit Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, customers will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10209992Service Information - Maintenance operations related to refrigerant compressor oil This service information bulletin is a reminder/update about refrigerant compressor oil maintenance. To ensure a reliable system, it is important to perform the maintenance on a regular base as mentioned further on.
- 10206913To change condenser fan relay 660752034 by relay 660762200.
- 10206912To check anchorage of passenger seats.
- 10201570SERVICE INFORMATION BULLETIN: Van Hool has switched over into production to a new type of 4/2 solenoid valve in the compressed-air system. As the previous Knorr-Bremse (Bosch) solenoid valve (VH11102170) is no longer made available as spare part, you will receive a Wabco solenoid valve (VH660526759) when ordering. Both valves are interchangeable, but some differences must be considered. Consult the information in this service bulletin for a proper installation.
- 10190134Service Information Bulletin: What to do in case of prolonged vehicle standstill. This service bulletin provides an overview of works to be performed during prolonged vehicle standstill.
- 10182687Service information Bulletin: Stress-free installation of flex pipe This service bulletin gives step-by-step instructions on how to install the flex pipe properly. The flexible part of the flex pipe handles thermal expansion and engine vibration, and is prone to premature breakdown in case of incorrect installation.
- 10179511Van Hool N.V. and ABC Companies did not release any new service bulletins during the month of August 2020.
- 10176935Service Information Bulletin: The purpose of this bulletin is to inform you about how to align the cooling fan drive. This should be performed every time components of the fan drive have been removed, and when evidence of contact damage has been noticed on fan or shroud.
- 10176929Service records have shown that the tabs at the bottom of the fuel tank compartment door are subject to breakage.To address these issues, Van Hool has released stainless steel brackets to replace the aluminium tabs at the bottom of the door.
- 10174983Service Information: he purpose of this service bulletin is to inform you about the innocent traces of lubricant at the bottom of the transmission bell housing on new vehicles. They are caused by the protective anti-corrosion coating at the inside of the bell housing which becomes liquid at transmission operating temperature. This phenomenon is temporarily and no indication that there is a sealing problem! The lubricant can easily be removed with ordinary cleaning product.
- 10174982Service Information: This bulletin is being released as a reminder of the importance of wheel bearing preventive maintenance. Check the wheel bearing end-play every 50,000 miles*, and when having any work done on the brakes or any other component on the axle end.
- 10172041Transmission refuses to shift into gear after a low air pressure condition. It has come to the attention of Van Hool that on the CX35, CX45, TX45 and TDX25 with Cummins EPA2013/EPA2016 engines and Allison transmission that the transmission sometimes refuses to shift into gear after a low air pressure condition.
- 10168590To retrofit from Iteris to Wabco LDW2 lane departure warning system. Van Hool has released a work procedure to assist ABC Companies in successfully retrofitting a CX45 coach factory equipped with an Iteris LDW system to a Wabco LDW2 system. The reason for this work procedure is the spare parts prodcution stop for the Iteris LDW system.
- 10168579Product Improvement. Introduction of new single check valves in cooling-circuits deaeration lines.Van Hool have recently switched over into production a new type of single check valve. Contrary to the previous type equipped with a plastic housing, the new type comprises an aluminium housing. Because of this, they are better suited to resist higher coolant temperatures. As the new type can also be used on previoulsy sold vehicles, only the new type will be available as a spare part. This service bulletin applies to All Van Hool Vehicles.
- 10162036To remove/install wheel-nut caps. Some vehicles have plastic chrome-coloured wheel-nut caps on top of the wheel nuts. This service bulletin gives instructions on how to remove/install these wheel-nut caps correctly.
- 10154840Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or leaks in the system. The tests give you a general idea of the system condition. The procedures described in this service bulletin are applicable to CX45 vehicles.
- 10154835Introduction of new generation DANA G171 Drive Axles. Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut and washer locking system and axle half shafts are also changed. The track of the new drive axle has maintained but the overall length is increased with 0.5 inch.
- 10153800Compressed-air brake system functional check. These tests are designed to identify the cause(s) of a sluggish performance and/or laks in the system.
- 10145788Product Improvement: Introduction of new generation DANA G171 drive axles Dana Corporation have changed the wheel end bearing of the G171 drive axle from "unitized" to "compact" bearings. In line with this change associated components such as spindle, hub, hub nut & washer locking system and axle half shafts are also changed. The track of the new drive axle has maintained bu the overall length is increased with 0.5 inch (12 mm).
- 10141629To change rigid seat belt buckles of aisle side passenger seats. Subject vehicles have passenger seats equipped with seat belt buckles of which the outer casing may fail. These casings are held in place by one plastic notch only. When subjected to great pressure (e.g. by standing on the buckle or tampering with the buckle), these casings may fail and consequently slide down, thereby uncovering the buckle mechanism. These buckles, as and when the covers have slid down, may give passengers the impression that the buckle mechanism is defective and as such inhibit passengers from buckling up. Van Hool has determined that the seat belt buckles at the aisle side are prone to this phenomenon due to the rigid fixation of these buckles. To address this issue, Van Hool is conducting a Safety Recall to change the rigid seat belt buckles of the aisle side passenger seats by flexible buckles.
- 10136362Installation of improved angle bracket near transmission oil filler cap. It has come to the attention of Van Hool that on the above mentioned vehicles the angle bracket located at the transmission oil filler cap is prone to breaking due to vibrations of the pipe assembly.
- 10134958To change fixing screws of fan-drive idler pulley bracket. Issues have been reported about broken fan-drive idler pulley bracket grade 8.8 fixing screws. Investigation has shown that the grade 8.8 fixing screws, securing the idler arm to the engine crossmember, could break under heavy operating conditions. To address this issue Van Hool is conducting a Field Change Program to change the grade 8.8 screws by grade 10.9 screws. This service bullet gives step-by-step instructions to change the fan-drive idler pulley bracket grade 8.8 fixing screws.
- 10134957Introduction of new rubber elbow in engine air intake piping. The elbow is located near the turbocharger, and joins the pipe coming from the engine air filter to the turbocharger. This service bulletin gives step-by-step instructions on how to install the new rubber elbow.
- 10134953To retrofit with Adaptive Cruise Control (ACC). This product improvement bulletin is applicable to CX45 vehicles equipped with EPA2016 engine. Van Hool has released Adaptive Cruise Control (ACC) as an option for the CX45 Detroit Diesel and CX45 Cummins vehicles equipped with EPA2016 engine.
- 10129231Introduction of new transmission oil filler pipe assembly for vehicles with Cummins ISX engine and Allison WTB500 transmission. The new oil filler pipe removes possible stress on the grommet (part #11147825) that seals the oil filler pipe assembly to the transmission housing due to vibrations of the oil filler pipe assembly. The grommet prevents moisture and foreign material from entering the transmission housing and, in this way contaminating the transmission fluid. New parts are supplied as a kit. This service bulleting gives step-by-step instructions to install the improved oil filler pipe assembly.
- 10129230Introduction of new transmission oil filler pipe assembly on vehicles with Detroit Diesel engine. The new oil filler pipe removes possible stress on the grommet (part #11147825) that seals the oil filler pipe assembly to the transmission housing due to vibration s of the oil filler pipe assembly. The grommet prevents moisture and foreign material from entering the transmission housing and, in this way contaminating the transmission fluid. New parts are supplied as a kit. This service bulletin gives step-by-step instructions to install the improved oil filler pipe assembly.
- 10127074Transmission routine inspection on leaks. Van Hool has issued this bulletin to advise customers of specific areas to include in their routine inspections for the Allison WTB500 transmission. Filler tube/dipstick tub mounting. If broken or loose brackets are found it is necessary to tighten or replace the bracket. Loose or broken brackets can cause unnecessary vibration. This will cause abnormal wear on the seal at the base of the transmission filler tube and can damage componetns causing them to crack or separate. Seal at base of transmission dipstick tube. If damage or leaking seals are found, it is necessary to replace the seal.
- 10118765Change weather strip mounting lip of luggage compartment door.
Every Van Hool CX45 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.