2020 Volvo S60
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2020 Volvo S60. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2020 Volvo S60. Newest first.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Risk and remedy
Risk
A short circuit in a high-voltage battery increases the risk of a fire.
Remedy
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
Volvo Car USA, LLC. (Volvo Car) is recalling certain 2019-2024 S60 vehicles. The passenger air bag may not be secured properly, which can cause the air bag to deploy improperly.
Risk and remedy
Risk
An air bag that does not deploy properly in a crash increases the risk of injury.
Remedy
Dealers will inspect and tighten the bolts securing the passenger air bag, as necessary, free of charge. Owner notification letters were mailed January 5, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10254.
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Risk and remedy
Risk
Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
Remedy
Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Risk and remedy
Risk
If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
Owner complaints
12 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system · Seats · Structure › Body
I own a 2020 Volvo S60 Momentum with approximately 58,000 miles. I am reporting a sunroof drainage system failure that caused extensive water intrusion and damage to electrical components. In October 2026, Volvo Cars of Brooklyn inspected my vehicle and confirmed in writing: "Drains clogged…
I own a 2020 Volvo S60 Momentum with approximately 58,000 miles. I am reporting a sunroof drainage system failure that caused extensive water intrusion and damage to electrical components. In October 2026, Volvo Cars of Brooklyn inspected my vehicle and confirmed in writing: "Drains clogged causing water intrusion." The Volvo technician removed the seats and carpeting and discovered significant water accumulation beneath the carpeting, mold buildup, a corroded audio module, corroded wiring harness connectors, and damaged electrical wiring. The rear bench seat was also saturated with water, and the technician recommended replacing it. Additionally, the interior hood release cable was found to be significantly rusted, although its connection to the leak has not been established. My primary safety concern is that water entered areas containing electrical wiring and electronic modules, potentially causing electrical malfunctions or loss of vehicle functions. Corrosion of the hood release cable may also interfere with opening the hood. I initially discovered water accumulating on the rear passenger-side floor. I was unaware that the sunroof drainage system was causing the problem. No associated dashboard warnings or electrical failures while driving have been reported. The failure and resulting damage were confirmed by an authorized Volvo dealership through a documented inspection and video recording. The affected components can be inspected through coordination with the dealership. The estimated repairs total approximately $8,000. I am requesting that NHTSA investigate whether the sunroof drainage system in 2020 Volvo S60 vehicles may allow water intrusion that damages electrical components and creates potential safety hazards.
- Electrical system · Engine · Vehicle speed control
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to…
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to pull heavily against the brakes as if trying to race forward into the intersection. On the most recent event (Aug. 15) when stopping at a red light it appeared that the supercharger kicked in, pulling against the brakes. Six or eight pedestrians were crossing directly in front of the vehicle. If I had taken my foot of the brake I would have hit them. 1.June 12, 2026 Service Visit (RO #192480, attached): Following the June 6 incident, the vehicle was brought to Beyer Volvo Cars Falls Church, Va. The repair order explicitly notes:"Tech found the front sunroof drains to have clogged with dirt/debris and the floorboard to be full of water.""Interior was removed to dry out carpets and the sunroof drains were cleared." Clogged sunroof drains cause water ingress down the A pillar. 2.Diagnostic Code & Part Replacement: During this visit, fault code 161615 was retrieved. The technician noted "unable to duplicate the problem at this time" regarding the engine flare, and no physical inspection or remediation of the flooded wiring harnesses or module connectors beneath the carpet was performed. This same A6 electrical code 161615 was noted on a previous service on 25 Sep. 2025, (RO#184284, attached). There is clear precedent with NHTSA Recall 22V-288 (of a different Volvo model, the XC40), where water intrusion into Volvo wiring harnesses caused corrosion and unintended acceleration. Given that my passenger footwell flooded prior to the engine surge, the CAN bus harness and floor connectors beneath that carpet must undergo a full electrical continuity and corrosion inspection, not just a surface drying. I am requesting further service by the dealer.
- Service brakes · Steering
See attached document for complaint.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Service brakes
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
- Forward collision avoidance · Vehicle speed control
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was…
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
- Power train · Steering · Suspension
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the…
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/repaired/replaced, the vibration is still present in the steering wheel traveling at highway speeds. I went on a test drive today, 6/22/22, with a Volvo Service Technician and he confirmed that the vibration is valid. He also stated that the only thing left to do is to replace all 4 tires, at my cost, to see if the vibration goes away. He advised that when new cars are on the lot parked waiting to be sold, dealerships typically inflate the tires to about 50 PSI so as to avoid any "flat spots" on the tires. He also stated that many dealers also typically do not inflate tires on their new fleet due to the rough ride it causes. I have contacted Volvo regarding this issue without any remedy or advice. Additionally, my Volvo dealer cannot say for sure that they will reimburse me for tires, if I do choose to replace my current ones, even though this issue has been present since day 1.
- Steering · Suspension · Wheels
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
- Electrical system · Unknown or other · Visibility/wiper
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the…
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
- Service brakes
2020 volvo S60 T-6 r went in for service at volvo dealer, 5/12/21, mileage 24,018. Technician noted rear brakes less than 2MM & rotors grooved, needs to be replaced. I was told this IS not under warranty, it's normal wear. This vehicle had service at the same dealer on 12/8/20, mileage 16,952 the…
2020 volvo S60 T-6 r went in for service at volvo dealer, 5/12/21, mileage 24,018. Technician noted rear brakes less than 2MM & rotors grooved, needs to be replaced. I was told this IS not under warranty, it's normal wear. This vehicle had service at the same dealer on 12/8/20, mileage 16,952 the service report stated, "brakes in the green 7MM or more". The vehicle IS driven highway miles mainly, regardless of that fact, brake pads don't not wear down 5MM in 7,000 miles on a new car unless there's an underlying problem, there has already been a recall on the rear automatic park brake, seems likely that there's additional problems with the rear brakes. The replacement cost me $888.00
- Electrical system · Forward collision avoidance › Automatic emergency braking · Service brakes
My 2020 S60 T5 r-design had 3 broken sensors, a safety recall, malfunctioning brakes which caused the car to veer, and most recently a leaking a/c hose. All problems from the factory (out of thin air) within the first 12 months of my lease. after numerous complaints to volvo car USA, I was offered…
My 2020 S60 T5 r-design had 3 broken sensors, a safety recall, malfunctioning brakes which caused the car to veer, and most recently a leaking a/c hose. All problems from the factory (out of thin air) within the first 12 months of my lease. after numerous complaints to volvo car USA, I was offered a generic and dismissive answer that volvo 'IS not in the position' to offer a trade assist or any help. No explanation to a loyal volvo customer. They're simply 'sorry' that I had to take off work to service their car and was told to uber home (no courtesy loaner). after the most recent service visit, I demanded volvo either replace the car or terminate the lease, but the agent thought servicing the vehicle 5 times (because parts were breaking) was absolutely normal. She was stunned I do not have a positive attitude now that my car was fixed. I demanded contact to the regional manager, but my agent (who turned out to be supervisor) refused to forward any information. My car would go through a review process with 'special parameters', but the supervisor of the headquarters of volvo cars USA was incapable of answering what the parameters were, when this review would take place, or who IS reviewing my case' nothing was transparent, and for all I know, this review could have been arbitrary. As expected, 'volvo IS not in the position'' volvo sent an automated customer satisfaction survey, to which I provided feedback of my awful experience. Sadly, the same agent handling my case responded 'thank you' and that was it. I guess my feedback and problems caused by volvo do not really interest volvo? So by volvo 'parameters,' a car breaking 5 times IS normal, there IS no quality control of their cars, and customer service IS inexistent (3 or 4 'professionals' in headquarters serving north america IS inexistent).
- Tires › Pressure monitoring and regulating systems
2020 volvo S60. Consumer writes in regards to dissatisfaction with tire pressure monitoring system. *Ld *js
- Service brakes
'The brake fluid IS low stop safely' message came on at less than 87 miles on the odometer while the engine was running on my driveway. a volvo dealer stated the following: fluid was low no external leak found topped off brake fluid to full mark 'the brake fluid IS low stop safely' message…
'The brake fluid IS low stop safely' message came on at less than 87 miles on the odometer while the engine was running on my driveway. a volvo dealer stated the following: fluid was low no external leak found topped off brake fluid to full mark 'the brake fluid IS low stop safely' message came on again at less than 191 miles on the odometer while I was driving on a local road at about 35 miles an hour speed.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011735This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp
- 11009818This is a Technical Journal: White patch defect in paint when removed rapgard. Expose vehicle to outside daylight for 48hrs.
- 11009817This is a Technical Journal: DIM message about parking brake. Manually order and download software part number 32429456
- 11009815This is a Technical Journal: Apple CarPlay Not OK - iPhone with USB-C, SENSUS. The 56 kO resistor ensures safe and appropriate power delivery.
- 11009811This is a Technical Journal: Software Upgrade / Download Guide. If one control unit is upgraded and not all, it may result in various problems.
- 11009803This is a Technical Journal: Outer rear view mirror intermittently not folding. May required replacing terminals.
- 11009511This is a Technical Journal: Alleged issues with Intellisafe functionality. Inform the customer of the functions and limitations
- 11009496This is a Technical Journal: Difficulty clearing SODx DTCs. put the car in usage mode "Driving" and continue the erasing process
- 11007932This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
- 11007926This is a Technical Journal: DIM message about parking brake. Manually order and download software part number 32429456
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 11006576This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 11006564This is a Technical Journal: SENSUS - IHU Software Improvement (Voice Control). software is available in VIDA beginning 2024 week 21.
- 11006562This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 11006560This is a Technical Journal: DIM message about parking brake. Download the available total upgrade software.
- 11006557This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 11006554This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
- 10254406This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software.
- 10254399This is a Technical Journal: Vibration/shudder while braking. Replace front brake pads
- 10253788This is a Technical Journal: VCM Backup Battery Replacement with VCM-U105000. Replace the VCM Backup Battery and download the relevant Software.
- 10253771This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service.
- 10252722This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10252682This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10251606This is a Technical Journal: SPA/CMA - 12V Battery Testing / Maintenance Guide. After capturing a NEW VIDA readout, conduct the steps in VIDA.
- 10251166This is a Technical Journal: High Voltage Battery repairs. Always repair the battery according to the methods in VIDA.
- 10251147This is a Technical Journal: VIDA Main battery diagnostic - Prompted to charge battery a second time. Use had held tester.
- 10251143This is a Technical Journal: SR PHEV Cell Module Replacement. Updated BECM software was released
- 10249465This is a Technical Journal: WPC, none or unstable charging. recalibrate the WPC by performing a WPC reload.
- 10249396Creaking noise from right engine pad
- 10249393OHC replaced too often due to CEM U134187,download software prior replacement
- 10249387PHEV Intermittent Start of the Combustion Engine in Hybrid or Pure Mode
- 10249383Creaking noise from Steering Wheel Module (SWM)
- 10249366Volvo Cars App Remote climate or ERS, not possible
- 10249362PHEV Intermittent Start of the Combustion Engine in Hybrid
- 10249361No bass function (High Performance Audio)
- 10249356Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249355Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249354Unnecessary Replacements of BEV and PHEV Charging Cables
- 10249344P5(SPA)/P6(CMA) Software Download Guide
- 10249194This is a Technical Journal: DIM message about parking brake. Download the available total upgrade software.
Every Volvo S60 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.