2009 Audi Q5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2009 Audi Q5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2009 Audi Q5. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Risk and remedy
Risk
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2006-2013 Audi A3, 2007-2009 A4 Cabriolet and S4 Cabriolet, 2008 RS4 Cabriolet, 2009-2012 Q5, and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Audi will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc. (VW) is recalling certain model year 2008-2009 Audi A4, A5, and Q5 vehicles. In the affected vehicles, the air bag control units may corrode and fail.
Risk and remedy
Risk
If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury.
Remedy
Audi will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began October 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69O1.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen IS recalling certain model year 2009 Q5 passenger vehicles manufactured between november 25, 2008 and june 4, 2009. a left and/or right a-pillar trim cover clip may not have been manufactured correctly, allowing the a-pillar trim to become loose when the sideguard head protection airbags deploy during a crash.
Risk and remedy
Risk
If this happens, a loose trim piece could injure the front seat occupants of the vehicle.
Remedy
Volkswagen will inspect the clip in the middle of the left and right a-pillar covers and replace it free of charge. the safety recall began on january 22, 2010. owners may contact audi at 1-800-253-2834.
Owner complaints
31 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Structure › Body
I am reporting a potentially serious safety defect involving the rear subframe/crossmember of my 2009 Audi Q5. I discovered significant corrosion on the vehicle's rear subframe, which is a structural component supporting the rear suspension and rear axle assembly. The corrosion is substantially…
I am reporting a potentially serious safety defect involving the rear subframe/crossmember of my 2009 Audi Q5. I discovered significant corrosion on the vehicle's rear subframe, which is a structural component supporting the rear suspension and rear axle assembly. The corrosion is substantially more than normal superficial surface rust. There is visible rust scaling and loss of material in areas of the rear subframe. The affected area was partially concealed by the factory-installed plastic stone guards/shields. Because these plastic covers obscure the subframe, the extent of the corrosion is difficult to identify during a normal visual inspection unless the covers are removed. I am concerned that continued corrosion could reduce the structural integrity of the rear subframe and potentially compromise the mounting points for the rear suspension or rear axle components. A structural failure of the rear subframe could result in unexpected changes in wheel alignment, suspension movement, loss of vehicle control, or other serious safety consequences. This issue is particularly concerning because the corrosion can develop underneath the plastic protective covers and may not be visible to the vehicle owner during normal operation. Safety Concern The rear subframe is not merely a cosmetic body panel. It is a structural component associated with the rear suspension and axle assembly. If corrosion continues to remove structural material, a suspension mounting point or section of the subframe could potentially weaken or fail under normal driving loads. A failure while the vehicle is being driven, particularly at highway speed, could potentially result in loss of vehicle control. There were no dashboard warning lights or electronic warnings indicating this condition. The problem was discovered through physical inspection of the underside of the vehicle. Possible Design/Corrosion Mechanism The factory-installed plastic stone guards appear to cover portions of the rea
- Tether, lower anchor (on car seat or vehicle)
Cybex Sirona S is marketed as a 360 car seat that rotates and swivels, but when in forward-facing mode for functionality it does not tether. The guidance is to use the load leg to keep the swivel and rotation but then not use the tether. The tether strap is critical for safety and part of CPST guidance. People purchasing this seat are being made to compromise safety for functionality.
- Air bags
I was in an accident where I hit a herd of elk. My car was totaled. The airbags did not deploy and they definitely should have. It was hit on the front, and both front sides. There is no way the airbags shouldn’t have deployed.
- Engine and engine cooling · Service brakes, air · Vehicle speed control › Accelerator pedal
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The…
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
- Unknown or other
I got in my car at about 6pm on Saturday May 28, 2022. Started it up and proceeded to start opening the sunroof when I noticed it was cracked. I was thinking some kids had hit it with a ball until I traced the spiderwebbing right back to to the center of the panoramic sunroof. You could wind noise really bad when driving.
- Air bags
Front left door pillar is becoming soaked from an apparent water leak possibly coming from the panoramic sunroof or windshield. Regardless it has to be running into the pillar airbag and has to be a safety concern.
- Fuel/propulsion system
Fuel leaking from fuel pump under passenger 's seat afraid to driver it because as long as the engine IS running the fuel continue too leak whether the car IS moving or stationary!!
- Fuel/propulsion system
Fuel leaking on right side just under the passenger's seat on ground when car IS running
- Air bags
Right side passenger trim for airbag IS loose and has been detected in other cases to have possibility of being ineffective in deploying.
- Engine
On 7/02/09 my audi Q5 (vin# [xxx]) was purchased from, and serviced by barrier audi bellevue, washington; now doing business as audi bellevue a dealership owned and operated by auto nation. technical service bulletins [tsb] were sent to some audi owners on 12/6/2013 concerning repair and…
On 7/02/09 my audi Q5 (vin# [xxx]) was purchased from, and serviced by barrier audi bellevue, washington; now doing business as audi bellevue a dealership owned and operated by auto nation. technical service bulletins [tsb] were sent to some audi owners on 12/6/2013 concerning repair and cleaning of the secondary air control valve with a warranty extending through 07/02/2019. This problem was initially corrected on 12/27/2013 @44,445 miles, my last service with barrier was 09/13/2018 and at no time had I received notice that the problem could resurface. the tsb provides : "the secondary air system on these vehicles IS used to heat up the catalytic converters quickly during cold-start conditions?. over time, and depending on driving styles, carbon will build up in these small 10MM ports and cause faults in the engine control module for secondary air, bank1/bank2 insufficient flow? some models do have a warranty extension, which covers the secondary air port cleaning up to 10 year/110,000 miles. please check with your local dealer for details. keep in mind, if any of the control valves, combi valves, or supply lines are damaged, or faulty, those items are not covered under the warranty extension, and would have to be replaced before the port cleaning can be performed." on 10/01/ 2019, an engine warning light was detected on the Q5 with approximately 106,000 miles on the odometer. on 10/28/2019 a claim [#190822437]` was filed with audi USA and denied as untimely filed. audi bellevue carried out repairs at my expense for $ 2045.75. given the fact that there was no notice, the continued warranty period should be extended by audi USA and the costs of repair reimbursed. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags
TL* the contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi rochester (3955 w henrietta rd, rochester, ny 14623, (585) 334-1600) was…
TL* the contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi rochester (3955 w henrietta rd, rochester, ny 14623, (585) 334-1600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Fuel/propulsion system · Unknown or other
The car gas a strong gas smell in the cabin of the car, everyday, all day. Took it to audi and they said they fixed the "problem". The car can't be driven. Its causing nausea and headaches when driving more than 5 mins. I don't feel safe driving a car that IS producing a gas smell. I believe that gas flange recall created more issues to my car that audi made me pay for and never fixed the gas smell.
- Air bags
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. the driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. Owners should schedule…
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. the driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. Owners should schedule this recall repair immediately, even if an interim repair was recently done. I have received many letters about bringing my car in for the repairs but whenever I call audi and try schedule something they keep saying that the parts have not arrived. The issue has gone more than a year. My audi dealer IS royal automotive group of san francisco. I have called many times and they told me to keep waiting.
- Air bags
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local…
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (bob moore audi in oklahoma city, oklahoma) was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi seattle…
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi seattle in seattle, washington and audi bellevue in bellevue, washington were made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Takata recall it has been over a year since I first requested that audi of bellevue handle my airbag recall. I called in march 2016 and was told they would have the parts "by the end of the year." I requested a loaner car until it was fixed and was transferred to a sales manager who did not take…
Takata recall it has been over a year since I first requested that audi of bellevue handle my airbag recall. I called in march 2016 and was told they would have the parts "by the end of the year." I requested a loaner car until it was fixed and was transferred to a sales manager who did not take my call. I left a message explaining that my car spent 3 years in texas and I have a small child and was not comfortable driving my car with the recall. he never returned my call. I recently took my car in for regular service. When I made my appointment, I again requested the airbag be replaced and was told they still don't have the parts and, in fact nobody in the area had them. Our honda was fixed last june. I received another "urgent" recall notice in the mail this week, urging me to contact my dealership immediately. I called audi USA to explain the experience I just had and inquire further. I was told that they were hoping to get parts to my area by september (it IS april) and that the decision to not make replacement parts available to my area was being directed by the nhtsa. I explained my concerns about the 3 years my car spent in texas and was told they would make a note on my vehicle, but the only advice I was given was to keep checking in with my dealership.
- Suspension
Front driver side wheel makes a loud knocking noise when braking and over any small bumps on the road.
- Air bags
TL* the contact owns a 2009 audi Q5. The contact received a recall notification for nhtsa campaign number: 16v078000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Takata recall cannot get replacement airbag,
- Air bags
Takata recall 16v078, mfr recall number 69N1 taking too long.
- Air bags
Takata recall . It has been over 6 months since receiving a notice from audi north america relating to the takata airbag inflator recall on this vehicle. I phoned the dealership last month and they said they still don't have a fix for this recall. I feel audi should be more proactive in fixing…
Takata recall . It has been over 6 months since receiving a notice from audi north america relating to the takata airbag inflator recall on this vehicle. I phoned the dealership last month and they said they still don't have a fix for this recall. I feel audi should be more proactive in fixing this issue especially if it could be life threatening to drive the vehicle. I do not want to wait and see if metal shards will go flying thru me in the event of an airbag deployment. Nothing has happened yet but I want this recall issue fixed by the dealer. *tr
- Air bags
Takata recall, I have made 3 inquiries for the recall repairs to be made on my vehicle and have been told repeatedly from the dealership that they have no information on when the repair parts will be made available. This IS an unacceptable response and needs be be addresses before I or my passengers are endangered!
- Suspension › Front › Wheel bearing
TL* the contact owns a 2009 audi Q5. The contact stated that the front driver side wheel bearing made an abnormal noise while driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
- Air bags
TL* takata recall. The contact owns a 2009 audi Q5. The contact received notification of nhtsa campaign number: 16v660000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011285This TSB Provides information when parking assistance provides false warnings.
- 11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
- 11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
- 11009983Vehicle Concerns Before Recall Repair Available
- 11009941This bulletin provides diagnostic information regarding the locking system.
- 11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
- 11009356This bulletin provides informaion regarding zirconium inserts in the bake piston for vehicle equipped with ceramic brakes.
- 11009351This bulletin provides information regarding the general approach to brakes rubbing.
- 11009347This bulletin provides information when there are vibrations and rotational steering wheel vibrations.
- 11009313This bulletin provides guidance in order to provid informaiton regarding preparatoin when calling the Audi Technical Assistnce Center (TAC).
- 11007345This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007315This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007305This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007264This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007234This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007224This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11005935This bulletin provides informaiton when there are speaker rattles, vibrations or audio interference in the sound system.
- 11005865This bulletin provides information when there are noises/vibration from the front of the vehicle while in dynamic mode.
- 11005848This bulletin provides Audi technicians with information to prepare for contact to the Technical Assistance Center (TAC).
- 11003026This bulletin provides informationw hen there are optical concerns with the tail lights.
- 11003024This bulletin provides informaiton when there are speaker rattles, vibrations, or audio interference.A1
- 11002981This bulletin provides information when there are speaker rattles, vibration or audio interference.
- 11002957This bulletin provides informationw hen there are optical concerns with the tail lights.
- 11002955This bulletin provides informaiton when there are speaker rattles, vibrations, or audio interference.A1
- 11002912This bulletin provides information when there are speaker rattles, vibration or audio interference.
- 11002235This bulletin provides information when the door handle touch sensors for Audi advanced key are inoperative.
- 11002234This bulletin provides information when the exterior trunk handle is inoperative.
- 11002208This bulletin provides information on the ordering procedures for VIN Plates, and Safety Certification labels.
- 11002135This bulletin provides information when the door handle touch sensors for Audi advanced key are inoperative.
- 11002134This bulletin provides information when the exterior trunk handle is inoperative.
- 11002108This bulletin provides information on the ordering procedures for VIN Plates, and Safety Certification labels.
- 10254049This bulletin provides information when the sunglass holder will not close or is stuck closed.
- 10254035This bulletin provides general information regarding outside air temperature readings.
- 10254006This bulletin provides information when the air conditioning is no longer operative; DTC 00457, 00256, 01592.
- 10253261This bulletin provides information when the remote control key is inoperative.
- 10251029ABS warning light on with additional warning lights on (EPB/TPMS/EPC/MIL) - Wire harness damage
- 10251027Tightening wheel bolts
- 10251025Steering wheel shimmy, vibration and/or oscillation
- 10251023Steering wheel shimmy, vibration and/or oscillation
- 10251018Steering wheel shimmy, vibration and/or oscillation
Every Audi Q5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.