2010 Audi Q5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2010 Audi Q5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2010 Audi Q5. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Risk and remedy
Risk
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2006-2013 Audi A3, 2007-2009 A4 Cabriolet and S4 Cabriolet, 2008 RS4 Cabriolet, 2009-2012 Q5, and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Audi will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Owner complaints
100 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Fuel/propulsion system
There is fuel leaking by the rear passenger tire under where the gas tank is. There was a recall for a cracked flange on the fuel pump.
- Suspension
Severe Frame rusting of sub frame and crossmember. Rear of car affecting steering , tire aligment and wear. Swaying of rear end of car bouncy ride , wear or cracking of control arm and shocks.
- Suspension
Rear Subframe has severe rust through caused by plastic covers that trap moisture. This is a danger as the rust is so severe it will impact suspension, lower control arm in the rear. It was not inspected by anyone other than myself. No warning lamps. I noticed one of the plastic pieces hanging down from the vehicle that led me to inspect the cause of this part coming loose.
- Fuel/propulsion system
In tank fuel pump cracked on top ,leaking fuel to flange and electrical conection on top of tank and down to under vehicle .no recall on audi site for this year -2010 vehicle has 138000 miles only . I was not expecting material problem -plastic not suitable for fuel ...
- Engine · Engine and engine cooling
The contact owns a 2010 Audi Q5. The contacted stated while sitting in the vehicle, there was an abnormal gasoline odor inside the vehicle. There was a leak coming from the front of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local mechanic and was…
The contact owns a 2010 Audi Q5. The contacted stated while sitting in the vehicle, there was an abnormal gasoline odor inside the vehicle. There was a leak coming from the front of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local mechanic and was diagnosed with a secondary air injection system bank 1 and 2, insufficient flow, and a possible clogged left and right cylinder head. The vehicle was not repaired due to cost. The manufacturer was not made aware of the failure. The approximate failure mileage was 152,396.
- Structure › Body · Unknown or other
Have water leaking on the driver side roof and upon Dealer servicing - it was due to faulty or worn out seals on the front windscreen- and even though the windscreen is not damaged - Audi recons it has to be replaced at customer cost including the windshield that is in good condition since to cover…
Have water leaking on the driver side roof and upon Dealer servicing - it was due to faulty or worn out seals on the front windscreen- and even though the windscreen is not damaged - Audi recons it has to be replaced at customer cost including the windshield that is in good condition since to cover their inability to take the glass out w/o breaking it. In public forums I see quite a few such fixes enough to warrant this should be investigated and tagged under recalls
- Fuel/propulsion system
Fuel pump developed cracks and is leaking terribly. Looks like someone put a temporary seal when recalled (likely due to unavailability of parts at time).
- Fuel/propulsion system
Fuel vapor in cabin. Research indicated need to inspect fuel pump. Removed inspection cover and found fuel puddled all around pump and noted fuel would re-plenish through apparent micro-fractures in the plastic pump housing when wiped away. Crack not visible but fuel obviously coming through…
Fuel vapor in cabin. Research indicated need to inspect fuel pump. Removed inspection cover and found fuel puddled all around pump and noted fuel would re-plenish through apparent micro-fractures in the plastic pump housing when wiped away. Crack not visible but fuel obviously coming through housing after being wiped. I am 4rth owner. NTSB site and Audi site shows no open recalls. CarFax received on purchase of the car shows no open recalls but at the same time shows no evidence of Audi or VW service since the recall was issued in 2016 (very strange). Very similar description in incident #11353734. Image and video taken of the pump housing and fuel surrounding it.
- Fuel system, gasoline
The contact owns a 2010 Audi Q5. The contact stated that the vehicle failed to restart after refueling. Additionally, a fuel odor was detected while driving. The vehicle was towed to the residence, where an independent mechanic diagnosed that the fuel pump needed to be replaced. The contact stated…
The contact owns a 2010 Audi Q5. The contact stated that the vehicle failed to restart after refueling. Additionally, a fuel odor was detected while driving. The vehicle was towed to the residence, where an independent mechanic diagnosed that the fuel pump needed to be replaced. The contact stated that the dealer had previously replaced the fuel pump; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.
- Electrical system
Water leaked into the rear battery compartment and into the trunk passenger side fuse bay. No apparent reason for leak. All windows, doors, sunroof and truck lid were closed. Flooding shorted control modules (parking aid controller, CAN buss and etc) flooding also took out the battery causing car…
Water leaked into the rear battery compartment and into the trunk passenger side fuse bay. No apparent reason for leak. All windows, doors, sunroof and truck lid were closed. Flooding shorted control modules (parking aid controller, CAN buss and etc) flooding also took out the battery causing car to stall on highway. Water gets in after rainy days. Suspected malfunction of sunroof drain, but not certain. Shorting of electrical components verified by mechanic. Multiple parts needed replacement. No warning lamps prior to events. Available for inspection upon request.
- Fuel/propulsion system
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was…
- Fuel pump assembly leaking under rear passenger seat. Fuel odor in rear of car spreads to entire car quickly when engine is on. - Strong gasoline odor spreads quickly inside car cabin. Gasoline leaks from bottom of undercarriage near exhaust pipe causing a fire hazard. - The issue was confirmed by mechanic. A crack in fuel pump causes fuel to leak from pump when engine is on. - Vehicle has been inspected by a mechanic. Mechanic verified fuel leak from top of fuel pump. - No warning lamps or messages displayed prior or during the problem. Problem occurred 1 week ago.
- Electrical system · Exterior lighting · Steering
The Audi Q5 Premium Plus 2010 has a huge problem with the dashboard where it shows multiple dysfunctions! The worse is the back rear light and the steering wheels who makes awful noises, and so much more. I do not know why there is no recall for this model as they all have the same issues. Please advise.
- Fuel/propulsion system
There's a strong smell of gasoline inside( air vents) and outside the vehicle, while driving and stationary.
- Air bags · Electrical system · Structure › Body
Noticed passenger side floor board IS soaked after it rains. This happens if it IS parked or if your driving. all drains are clear and when dropping headliner, noticed a "water" way running down towards passenger pillar, on pillar airbag and down to floor board. dealership told me that many other…
Noticed passenger side floor board IS soaked after it rains. This happens if it IS parked or if your driving. all drains are clear and when dropping headliner, noticed a "water" way running down towards passenger pillar, on pillar airbag and down to floor board. dealership told me that many other 2010 audi Q5'S have the same issue and implied this IS probably why my sunroof motor IS not functioning anymore due to water getting in and they quoted me $2500 to fix this manufacture flaw. if my vehicle hasn't been in a wreck and the sunroof frame IS bad, why isn't there a recall for this?
- Fuel/propulsion system
I have a 2010 audi Q5 that IS leaking gas on the ground while engine IS running while sitting still or driving down the road.. I removed the passenger rear seat which IS directly on top of where the leak IS coming from. I then removed the access panel for the fuel pump . Gas was sitting on top of…
I have a 2010 audi Q5 that IS leaking gas on the ground while engine IS running while sitting still or driving down the road.. I removed the passenger rear seat which IS directly on top of where the leak IS coming from. I then removed the access panel for the fuel pump . Gas was sitting on top of the fuel pump in puddles. I decided to start the car with the access panel removed to see where exactly the leak was coming from and how big of leak it was. Upon starting the engine gas sprayed directly out of the top of the fuel pump's white plastic dome top, not the fuel pump flange. Perimeter. It IS a large leak, it sprays like a geyser unhindered hitting the top of the access panel and running onto the ground. You can see visible cracks in the top of the fuel pump. My gas mileage which was 21 mpg per tank IS now14 mpg on last fill up so my guess IS about 7 gallons of gas leaks onto the ground per fill up. I am afraid to drive the vehicle in this condition and the fumes are overwhelming in the cabin of the vehicle and if you roll down the window the smell gets worse...in the pics uploaded you can see the spray and visible cracks.
- Fuel/propulsion system
Vehicle started leaking fuel suddenly and unexpectedly after starting car in garage for no apparent reason..strongly believe it's a defect somewhere. I sincerely believe with this type of problem there IS a safety hazard for to drive. *tr
- Fuel/propulsion system
I noticed a fuel smell emanating from the rear seat area on the passenger side of the vehicle, a 2010 audi q% with 104,500 miles. This was noticeable both while driving and stationary while parked in the garage. after further investigation I visually saw fuel drops around the rear passenger seat…
I noticed a fuel smell emanating from the rear seat area on the passenger side of the vehicle, a 2010 audi q% with 104,500 miles. This was noticeable both while driving and stationary while parked in the garage. after further investigation I visually saw fuel drops around the rear passenger seat on the bottom of the vehicle. I visited the national highway safety website and found a recall that matched the symtoms I described above. I contacted my audi dealer and they indicated a fix for that recall was completed in 2016 on my vehicle. I am not sure what was accomplished but it seems it didn't work. I have been told by the audi service department that the fuel flange and various other items will need to be replaced. as this IS a safety item and the car can't be driven until repaired I authorized the repair at substantial expense. I feel as if a temporary fix was completed in 2016 and not a permanent fix which should have been accomplished.
- Fuel/propulsion system
Audi didn't finish their recall 20W9. the Q5 we have had the first step done but not the rest. this IS from the tsb : audi will notify owners, and dealers will clean the pump flange and install a butyl rubber band to protect the pump, free of charge. Parts are not currently available.…
Audi didn't finish their recall 20W9. the Q5 we have had the first step done but not the rest. this IS from the tsb : audi will notify owners, and dealers will clean the pump flange and install a butyl rubber band to protect the pump, free of charge. Parts are not currently available. Interim notices will sent in early november 2016. A second notice will be sent when parts are available. Owners may contact audi customer service at 1-800-253-2834. Volkswagen's number for this recall IS 20W9. our back seat IS full of fuel. The pump cracked. the local audi shop said the recall has been done, but after I investigated the audi dealership that did the recall, they mentioned only a protective kit was put on.
- Fuel/propulsion system
TL* the contact owns a 2010 audi Q5. The contact noticed a fuel odor inside the vehicle after it was serviced per nhtsa campaign number: 16v660000 (fuel system, gasoline) at inskip's warwick automall (1515 bald hill rd, warwick, ri 02886). The vehicle was towed to audi natick (549 worcester st…
TL* the contact owns a 2010 audi Q5. The contact noticed a fuel odor inside the vehicle after it was serviced per nhtsa campaign number: 16v660000 (fuel system, gasoline) at inskip's warwick automall (1515 bald hill rd, warwick, ri 02886). The vehicle was towed to audi natick (549 worcester st, natick, ma 01760) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found the recall. The manufacturer was contacted and stated that the vehicle had already been repaired per the recall. The approximate failure mileage was 130,000.
- Engine
TL* the contact owns a 2010 audi Q5. The contact stated that the vehicle misfired while driving and the engine warning indicator illuminated. The vehicle was taken to audi nyack (127 NY-59, nyack, ny 10960, (845) 353-7300) where the intake coil and spark plugs were replaced. The vehicle was…
TL* the contact owns a 2010 audi Q5. The contact stated that the vehicle misfired while driving and the engine warning indicator illuminated. The vehicle was taken to audi nyack (127 NY-59, nyack, ny 10960, (845) 353-7300) where the intake coil and spark plugs were replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the same dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. *tr
- Engine · Unknown or other
Car IS misfiring most of the time , after tune and changing the intake and the coils at the dealer. it almost stops
- Fuel/propulsion system
My vehicle was recalled for a fuel pump issue which was repaired with tape in 2018. The fuel pump IS now leaking fuel causing a fuel smell in the vehicle as well as in my garage and house while the car IS parked in the garage. when I took my vehicle to be inspected and repaired I was told the…
My vehicle was recalled for a fuel pump issue which was repaired with tape in 2018. The fuel pump IS now leaking fuel causing a fuel smell in the vehicle as well as in my garage and house while the car IS parked in the garage. when I took my vehicle to be inspected and repaired I was told the original repair was not substantial enough to fix the original defect. Audi reports no new recalls on the vehicle and that there was a recall on a small selection of vehicles in the original recall. This IS a hazard and could cause a fire. All vehicles in the original recall should be recalled again and repaired properly, with more than tape.
- Fuel/propulsion system
Strong smell of gas inside the cabin and outside the car while moving and while stationary. Vehicle was previously repaired under nhtsa recall 16v-660. Dealer states the recall 18v818000 does not apply, even though the previous recall solution was "interim". Dealer refuses to claim responsibility.
- Fuel/propulsion system
I recently purchased a 2010 audi Q5 prestige . I had it from 7 day and put fuel in it maybe 4 times . The very last time I put fuel in it there was a strong gas smell coming through the vents . It gets stronger and stronger.
- Fuel/propulsion system
Noticeable scent of gasoline inside the vehicle.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011303This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
- 11011285This TSB Provides information when parking assistance provides false warnings.
- 11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
- 11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
- 11009983Vehicle Concerns Before Recall Repair Available
- 11009941This bulletin provides diagnostic information regarding the locking system.
- 11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
- 11009375This bulletin provides information pertaining to the GFF test plan required for A/C compressore replacements, regardless of the concern.
- 11009356This bulletin provides informaion regarding zirconium inserts in the bake piston for vehicle equipped with ceramic brakes.
- 11009351This bulletin provides information regarding the general approach to brakes rubbing.
- 11009347This bulletin provides information when there are vibrations and rotational steering wheel vibrations.
- 11009327This bulletin provides information when ther is an Engine: start/stop system fault shown and start/stop system not is working; mileage below 50 km/32 miles.
- 11009313This bulletin provides guidance in order to provid informaiton regarding preparatoin when calling the Audi Technical Assistnce Center (TAC).
- 11007345This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007315This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007305This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007297This bulletin provides service information ror when the fuel tank cannot be fully filled.
- 11007264This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007234This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007224This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007216This bulletin provides service information ror when the fuel tank cannot be fully filled.
- 11005935This bulletin provides informaiton when there are speaker rattles, vibrations or audio interference in the sound system.
- 11005911This bulletin provides informatin for the GFF test plan that is requied for AC compressor replacements.
- 11005884This bulletin provides service information pertaining to noises from wheel input shaft/drive shaft.
- 11005865This bulletin provides information when there are noises/vibration from the front of the vehicle while in dynamic mode.
- 11005861This bulletin provides information when there is a fault shown; Engine: start/stop system, and the start system is not working; mileage below 50 km/32 miles.
- 11005848This bulletin provides Audi technicians with information to prepare for contact to the Technical Assistance Center (TAC).
- 11003026This bulletin provides informationw hen there are optical concerns with the tail lights.
- 11003024This bulletin provides informaiton when there are speaker rattles, vibrations, or audio interference.A1
- 11002981This bulletin provides information when there are speaker rattles, vibration or audio interference.
- 11002957This bulletin provides informationw hen there are optical concerns with the tail lights.
- 11002955This bulletin provides informaiton when there are speaker rattles, vibrations, or audio interference.A1
- 11002912This bulletin provides information when there are speaker rattles, vibration or audio interference.
- 11002235This bulletin provides information when the door handle touch sensors for Audi advanced key are inoperative.
- 11002234This bulletin provides information when the exterior trunk handle is inoperative.
- 11002216This bulletin provides information for when there is a fluid sample request from Product Support.
- 11002208This bulletin provides information on the ordering procedures for VIN Plates, and Safety Certification labels.
- 11002135This bulletin provides information when the door handle touch sensors for Audi advanced key are inoperative.
- 11002134This bulletin provides information when the exterior trunk handle is inoperative.
- 11002116This bulletin provides information for when there is a fluid sample request from Product Support.
Every Audi Q5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.