2017 Audi Q5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Audi Q5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2017 Audi Q5. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system…
Risk and remedy
Risk
A blocked pump or a short-circuited pump can increase the risk of a fire.
Remedy
Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q5 vehicles. Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll.
Risk and remedy
Risk
Despite selecting 'Park', if the parking brake is not applied, the vehicle may rollaway, increasing the risk of a crash.
Remedy
Audi will notify owners, and dealers will replace the geabox in the affected vehicles, free of charge. The recall began May 15, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 37K6.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump…
Risk and remedy
Risk
If the coolant pump overheats, it can increase the risk of a fire.
Remedy
Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 19M1.
Owner complaints
42 complaints3 involved a crash3 injuries
What owners report most
Latest complaints
- Engine
Coolant tank empty - leaking. Coolant leaking from the thermostat housing to engine. Had to replace the thermostat housing and reseal the valve cover Because the oil leak coming from the valve cover is causing oil to reach the thermostat sear and cause the rubber seal to expand and blow out causing the coolant to leak from the thermostat. This cost me $2,431.00.
- Engine · Structure › Body
My rear subframe is completely rotted out and the dealership I bought it from but a new inspection sticker sold it to me and told me it was perfect condition
- Engine
Oil consumption. Audi Q5 oil consumption in my car is not functioning properly. I have to put oil in it about every 3 weeks or less depending on how much I’m driving.
- Engine
Piston rings failure, large oil consumption and water pump leaking
- Service brakes
On 12/13/25 around 8:00am in the morning. I was driving between 20-25 MPH and started to brake for the corner stop sign. I applied the break as I normally would however, the car continued to roll and did not respond to my applying pressure to the brake pedal. No matter how much pressure I apply to…
On 12/13/25 around 8:00am in the morning. I was driving between 20-25 MPH and started to brake for the corner stop sign. I applied the break as I normally would however, the car continued to roll and did not respond to my applying pressure to the brake pedal. No matter how much pressure I apply to the brake the car continued to coast without stopping. I continued to press hard on the break and even pumped the break. After 2 to 3 yards of coasting, the car stopped. I continued to drive the car for another 0.5 miles and the same break problem occurred again. There are no lights indicating problems on my dashboard. The weather was clear and sunny in the morning. There was no rain. There was no snow. All the roads were dry. I took the car to my dealership and they could not find anything wrong. The brake pads were well within the normal safety range at 8 mm. There was no computer system malfunction. They could not give me an explanation. The Audi dealership’s head mechanic said that because my front brake pads and rotor, and my back brake pads were replaced at Pep Boys two years ago that this could be a reason for the brake failure. although he was not 100% sure of this. He suggested that I pay $3500 for Audi to replace the current rotors and brake pads despite the original determination that there were nothing wrong with them. The auto mechanic test drove the car with me after the diagnostic evaluation. He could not detect any problems with the brakes no screeching sounds no noises. The anti brake system was working well. to this day, I still do not feel safe driving this car for fear that the incident with the brake failure will happen again.
- Engine
coolant is leaking from pump and tstat housings. pump was replaced in 2018 and 2019 by audi due to audi recall. now it is leaking after only 6 years. seems like faulty materials and creates hazardous situation. leaks confirmed via diagnostics by Premier1 auto and certified technician. first…
coolant is leaking from pump and tstat housings. pump was replaced in 2018 and 2019 by audi due to audi recall. now it is leaking after only 6 years. seems like faulty materials and creates hazardous situation. leaks confirmed via diagnostics by Premier1 auto and certified technician. first received low coolant indicator light in May. filled coolant. then within a couple of weeks it was significantly low again.
- Engine
The PCV valve malfunctioned and required an extensive repair bill to solve. I've learned that this very engine (3.0) is already a subject of a recall for this concern, but the recall cuts off at 2016 Audis, and mine is a 2017. Please update your recall list to include ALL Audi models with this 3.0 engine, as the problem is the same regardless of the year.
- Electrical system · Engine · Fuel/propulsion system
My SUV had stopped heating/defrosting and vehicles car charging ports appear to not be working any longer. It was discovered that my coolant pump was blocked with debris. The heat has returned, still no power to the charge points in vehicle. While driving on highway, my vehicles dash started…
My SUV had stopped heating/defrosting and vehicles car charging ports appear to not be working any longer. It was discovered that my coolant pump was blocked with debris. The heat has returned, still no power to the charge points in vehicle. While driving on highway, my vehicles dash started to light up instructing me to turn off engine coolant low (electric). However, my H C coolant gauge was just below midpoint. It appears to be a bit faulty. Nonetheless, I pulled off highway and asked a local car supplier store and mechanic shop to look, they reported that it appears to be leaking coolant inside the vehicle puddling the coolant in the undercarriage of the vehicle not leaving any visible signs of leaks on driveway. Please advise.
- Steering
Steering is occasionally exhibits resistance when turning left or right. Steering becomes very stiff intermittently. I have taken the to a repair twice but the does not duplicate. The repair did a scan to see if there were any codes but none came up. We also have an ODB2 scanner and scan the…
Steering is occasionally exhibits resistance when turning left or right. Steering becomes very stiff intermittently. I have taken the to a repair twice but the does not duplicate. The repair did a scan to see if there were any codes but none came up. We also have an ODB2 scanner and scan the vehicle right when problem occurred but no codes were displayed on my scanner. My wife has a long commute of 40 miles in each direction and I concerned. There should be a recall as I feel this is a safety issue.
- Engine · Engine and engine cooling
The contact owns a 2017 Audi Q5. The contact stated while driving at an undisclosed speed, there was an abnormally high whistling pitch sound coming from the vehicle. The contact had to add additional oil to the engine. There were no warning lights illuminated. The vehicle was taken to an…
The contact owns a 2017 Audi Q5. The contact stated while driving at an undisclosed speed, there was an abnormally high whistling pitch sound coming from the vehicle. The contact had to add additional oil to the engine. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the vehicle was consuming an excessive amount of engine oil. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 101,000.
- Fuel system, gasoline
The contact owns a 2017 Audi Q5. The contact stated that vehicle was serviced in 2017 under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline) by the dealer. The contact stated that while his wife was driving at an undisclosed speed, fumes was detected inside the vehicle. The contact stated…
The contact owns a 2017 Audi Q5. The contact stated that vehicle was serviced in 2017 under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline) by the dealer. The contact stated that while his wife was driving at an undisclosed speed, fumes was detected inside the vehicle. The contact stated that he checked the vehicle and became aware that fuel was leaking underneath the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fuel pump flange needed to be replaced. The contact was informed that the warranty for the repair was 12-months. The contact stated that the fuel flange was replaced. The manufacturer was made aware of the failure and confirmed that the recall repair was completed in 2017 and that the warranty was for 12-months. The failure mileage was approximately 84,000.
- Engine
Catastrophic engine failure, Audi Q5 2017 2.0 Turbo, suddenly stopped/disabled on State highway traveling approximately 45 mph September 2022. Engine re-started after waiting period, then moved to shoulder while experiencing limp mode with EPC light and low oil pressure light activated just prior…
Catastrophic engine failure, Audi Q5 2017 2.0 Turbo, suddenly stopped/disabled on State highway traveling approximately 45 mph September 2022. Engine re-started after waiting period, then moved to shoulder while experiencing limp mode with EPC light and low oil pressure light activated just prior to engine sutting off again. Vehicle 66,539 miles at time of incident, had just received complete vehicle diagnostic in December 2021 (8 months prior, 7,406 miles incurred) at Audi Tucson and successfully passed complete engine inspection. Vehicle towed to Audi Chandler with diagnostic recommendation to replace complete engine due to piston failure (long block replacement estimated at $16,881.79). Since engine failure, multiple attempts to resolve with Audi USA customer service have been unsuccessful, finally stating “all issues start and end with the dealer”. For customers nationwide, there appears to be no issue resolution with Audi USA customer service - they do not authorize any repairs based on this statement. Vehicle is disabled with no current recourse for replacement of same engine as Audi has discontinued manufacturing 2.0 Turbo engines for this model, per Audi dealership.
- Steering
Electromechanical steering rack failed as I was driving. It was hard to move my vehicle. The problem has been confirmed by the dealership. They stated that water entered the electromechanical steering unit causing it to fail. Shouldn't these units be watertight? No other warning or symptoms before the incident. I also read online that Audi has numerous steering rack failure problems. It's a hazard.
- Steering
Power steering component completely failed. No issues previously. No warning.
- Unknown or other
I was driving on the highway with no vehicles or overhead obstruction when the sunroof shattered.
- Engine
I received a letter that my car was under a recall for the water pump I have a 2017 Q5 Audi which the dealer said needed a water pump bio waited until after my mileage went up then made me pay out of pocket rather then honoring the recall. This was criminal and I feel Audi should Reimburse me or…
I received a letter that my car was under a recall for the water pump I have a 2017 Q5 Audi which the dealer said needed a water pump bio waited until after my mileage went up then made me pay out of pocket rather then honoring the recall. This was criminal and I feel Audi should Reimburse me or get dealer to reimburse me for this scheme Audi is horrible and should be ashamed for allowing this to happen Audi should make good by this recall turnersville nj Audi is a ripoff scam I want reimbursement of This recalled waterpump I’m filing a complaint with the usdoj
- Electrical system
The backup camera is failing to display the rearview when the vehicle is put in reverse. It will also show a black screen and no view when in reverse. There have been several times when placed into drive that the rear view camera is on despite being in drive or park mode.
- Fuel/propulsion system
On the same day the 5 year warranty expired, the car stopped working. The car was towed to the dealer, and diagnose was gas pump failure. 3 months after, the same problem. After 1 month waiting for the car to be fixed, again the same problem. Now the dealer is saying they just figure there was a…
On the same day the 5 year warranty expired, the car stopped working. The car was towed to the dealer, and diagnose was gas pump failure. 3 months after, the same problem. After 1 month waiting for the car to be fixed, again the same problem. Now the dealer is saying they just figure there was a problem with a computer part that was associated to the gas pump. The car could have failed while i was driving, a life threatening problem,
- Steering
1st occurrence(9/17/21): While traveling the power steering failed. I stopped roadside to check to make sure there were no issues with tires. I resumed traveling and found steering to be stiff and over steer(feeling as if the wheels tilted) when turning left or right. After stopping for…
1st occurrence(9/17/21): While traveling the power steering failed. I stopped roadside to check to make sure there were no issues with tires. I resumed traveling and found steering to be stiff and over steer(feeling as if the wheels tilted) when turning left or right. After stopping for approximately 20 minutes I returned to my vehicle to resume my trip. The stirring operated normally. 2nd occurrence(9/27/21): Approximately three weeks later the power steering completely failed and remained that way until I returned to my residence. Since there was no recall listed and the original warranty has expired I called a repair shop to have the vehicle checked(first available appointment was two weeks out but I could leave the vehicle and they would do an assessment if they could fit it in their schedule. 3rd occurrence(9/30/21): Power steering failed but I was able to maintain control. The power operated the following day but travel was limited. I hope an assessment can be completed within the next two days. I did purchase an extended warranty through the dealership. Note: each event occurred during favorable weather conditions(no rain, ice, snow or storms of any kind).
- Engine
thermostat housing leaking at the top edge and the coolant pump leaking, replaced thermostat housing and coolant pump assembly. vehicle is available for inspection upon request. the coolant reservoir would empty every time I drove the car or let it sit, the vehicle did let me know with an alert…
thermostat housing leaking at the top edge and the coolant pump leaking, replaced thermostat housing and coolant pump assembly. vehicle is available for inspection upon request. the coolant reservoir would empty every time I drove the car or let it sit, the vehicle did let me know with an alert when the fluid was too low. I had to continually keep fluids in it so that the vehicle did not overheat. I took the vehicle to my mechanic and he sent me to the dealership for the correction. the dealership corrected the issues by replacing the thermostat housing with coolant pump assembly. The vehicle has not been inspected after the repair. This issue began on 8/5/21 and was repaired on 8/11/21 this was the first opening for the dealership. The total cost was $1,688.77.
- Engine · Power train
Vehicle transmission downshifts abruptly when slowing to a stop. Transmission slams into each gear as you slow causing an unexpected increase in engine braking. This occurs regardless of drive select mode (comfort, auto, or sport). There are numerous complaints about this behavior across audi owner…
Vehicle transmission downshifts abruptly when slowing to a stop. Transmission slams into each gear as you slow causing an unexpected increase in engine braking. This occurs regardless of drive select mode (comfort, auto, or sport). There are numerous complaints about this behavior across audi owner forums for vehicles with the same engine and transmission combination (3.0L supercharged V6 mated to zf 8HP transmission). additionally, there's a frequent long delay for the reverse camera image to display on the screen when selecting reverse. It can take up to 7-10 seconds. If there IS a software update available, audi dealer advises it will cost money to have installed on the vehicle. As this IS a safety concern I would imagine the manufacturer would handle as a tsb, regardless of year or mileage.
- Electrical system · Visibility › Sun/moon roof assembly
The roof of my 2017 audi Q5 IS glass, and it makes a constant rattling noise while driving. I took it to the audi service center to be serviced, and the sunroof frame along with all of the bolts were replaced in december 2019. as of today, the rattle IS strongly present again. this issue IS…
The roof of my 2017 audi Q5 IS glass, and it makes a constant rattling noise while driving. I took it to the audi service center to be serviced, and the sunroof frame along with all of the bolts were replaced in december 2019. as of today, the rattle IS strongly present again. this issue IS ongoing, and it IS a major safety concern for me. the glass roof could literally shatter and result in a fatal injury. I filed a complaint with the bbb auto line, but I was told that an investigation couldn't be conducted because a two year deadline that I missed even though the vehicle has less than 15K miles on it. I have also requested a replacement vehicle from audi, and my request was rejected. as of may 2020, the audi service center manager facilitated another replacement request on my behalf. *tr
- Service brakes · Vehicle speed control
On monday 3/9/2020 around 6:45pm edt, I was driving in a residential zone approx. 25-30 mph. I approached a stop sign and pressed the brake to stop the car. the car slowed slightly but did not stop, despite my intense pressure on the brake pedal. Instead, the engine revved spontaneously several…
On monday 3/9/2020 around 6:45pm edt, I was driving in a residential zone approx. 25-30 mph. I approached a stop sign and pressed the brake to stop the car. the car slowed slightly but did not stop, despite my intense pressure on the brake pedal. Instead, the engine revved spontaneously several times and I proceeded half-way through the (thankfully empty) intersection. I confirmed I was in regular drive gear (not the semi-manual mode), then quickly put the car in park to stop the vehicle, but the engine continued to rev. I turned the ignition off and back on, then continued driving without further incident. that night, I searched online and found another customer reported a nearly identical experience with a 2017 audi Q5 on march 16 2017 (brakes failed problem). that customer's dealer found a fault with the ABS brake module, which was repaired. I took my car to an audi dealer (zip code 48301) the following day but they were unable to find any "faults" and therefore make any repairs. the vehicle IS 2017 with approx. 17K miles, still under oem warranty.
- Service brakes
Front brakes appear to squeak loudly after initiation with moisture; more seriously there IS considerable locking/sliding of the brakes when attempting to stop on snow and ice -- at a more dangerous distance than our other 2 vehicles in similar situations. vehicle (2017 Q5) has 22K miles with the…
Front brakes appear to squeak loudly after initiation with moisture; more seriously there IS considerable locking/sliding of the brakes when attempting to stop on snow and ice -- at a more dangerous distance than our other 2 vehicles in similar situations. vehicle (2017 Q5) has 22K miles with the ABS system/tires appearing to be in good working order. my wife and I have used multiple stopping techniques (pumping brakes, applying soft pressure, and also hard pressure) with the same result: on 2 occasions the vehicle essentially locked up and slid 1/2 way through an intersection. fortunately no pedestrians/vehicles were nearby. I read several blogs regarding this with other owners citing the same problems. there appears to be vw/audi observances regarding issues with 2018 vehicles with the lack of either a supplier-deficient caliper spray/loose bolt in the front braking area. we are kindly asking to review this situation to determine if others have reported the same problem. we will also be asking our dealer to fully inspect the vehicle. we are aware that snow/ice represent challenges -- but this vehicle has scared my wife/i multiple times by not stopping within a reasonable distance despite the adverse conditions.
- Structure › Body · Unknown or other
Hit a stationary honda CRV on black ice at approx 45-50 mph. Impact was straight on front of our car and rear of the CRV. our both vehicles were totaled, none of our air bags deployed. our vehicle was then hit from the rear by a jeep wrangler at about the same speed. still no deployment of air…
Hit a stationary honda CRV on black ice at approx 45-50 mph. Impact was straight on front of our car and rear of the CRV. our both vehicles were totaled, none of our air bags deployed. our vehicle was then hit from the rear by a jeep wrangler at about the same speed. still no deployment of air bags. we are concerned that the airbags may have been defective. accident happened in a 31 car pile up on I-68 near exit 29. we are very lucky there were no known injuries other than stiffness and sore spots. occupants were driver 52 yrs old and front passenger 17 yrs old.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011303This bulletin provides information when the anti-theft alarm activates for no reason, or when the anti-theft alarm does not activate.
- 11011296This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11011285This TSB Provides information when parking assistance provides false warnings.
- 11011282This bulletin provides information when speaker rattles, vibrations, or audio interference is noted.
- 11011263This bulletin provides information regarding cleaning exterior glass.
- 11011240This bulletin provides information about professional noise analysis with the VAS 611 015 PICO-NVH tool
- 11009983Vehicle Concerns Before Recall Repair Available
- 11009941This bulletin provides diagnostic information regarding the locking system.
- 11009928This bulletin provides informatin when the engine does not run smoothly at idling speeds.
- 11009927This bulletin provides information when oil is lost from the filler cap.
- 11009375This bulletin provides information pertaining to the GFF test plan required for A/C compressore replacements, regardless of the concern.
- 11009362This bulletin provides information when there is a prompt to take over steering; hands off detection.
- 11009361This bulletin provides information regarding steering wheel visual damage.
- 11009356This bulletin provides informaion regarding zirconium inserts in the bake piston for vehicle equipped with ceramic brakes.
- 11009354This bulletin provides information on frequency analysis.
- 11009351This bulletin provides information regarding the general approach to brakes rubbing.
- 11009348This bulleitn provides information when there is an implausible signal in the ABS/ESC speed sensor.
- 11009347This bulletin provides information when there are vibrations and rotational steering wheel vibrations.
- 11009332This bulletin provides information when there are noises and/or vibration in tight turns in vehicles with quattro drive.
- 11009327This bulletin provides information when ther is an Engine: start/stop system fault shown and start/stop system not is working; mileage below 50 km/32 miles.
- 11009313This bulletin provides guidance in order to provid informaiton regarding preparatoin when calling the Audi Technical Assistnce Center (TAC).
- 11009312This bulletin provides informationw hen there are car was brush bristles trapped in the seam between the headlight and fender.
- 11009309This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009294This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009279This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009264This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009249This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009234This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11009219This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11007365Summary of all Audi Vin4Pin topics in June Quatro Ultra vibrations MIB3 - Stuck on loading user information when booting up Airbag light on, DTCs B101704, B103604 Q5 Airbag light Roof panel buttons inop Airbag light B12251B front windows is noisy and/or binding Front door wind noise
- 11007354This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11007345This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
- 11007315This bulletin provides information vibrations and rotational steering wheel vibrations.
- 11007314This bulletin provides information when there is a wheel/tire imbalance.
- 11007305This bulletin offers information about the basic information needed for technical requests for gaerbox complaints.
- 11007301This bulletin provides information when there are functional restrictions or driving behavior due to diesel detected in petrol.
- 11007297This bulletin provides service information ror when the fuel tank cannot be fully filled.
- 11007284Summary of all Audi Vin4Pin topics in June Quatro Ultra vibrations MIB3 - Stuck on loading user information when booting up Airbag light on, DTCs B101704, B103604 Q5 Airbag light Roof panel buttons inop Airbag light B12251B front windows is noisy and/or binding Front door wind noise
- 11007273This bulletin provides service-info relating to lithium-ion high-voltage batteries; determining energy content.
- 11007264This bulletin proves information when the bluetooth does not work, adaption channel deactivated.
Every Audi Q5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.