2002 Cadillac Deville
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Cadillac › Deville › 2002
These records cover every 2002 Cadillac Deville. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2002 Cadillac Deville. Newest first.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick…
Risk and remedy
Risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
On certain cadillac deville and seville passenger vehicles, funeral coaches, and limousines equipped with a V8 (4.6L) engine, oldsmobile aurora passenger vehicles equipped with a V8 (4.0L ) engine, and pontiac bonneville ssei passenger vehicles equipped with a supercharged V6 (3.8L) engine, the fuel tank pressure sensors are unusually susceptible to…
Risk and remedy
Risk
Fuel system components can be damaged and fuel can leak from the vehicle when it IS refueled. fuel leakage in the presence of an ignition source can result in a fire.
Remedy
Dealers will replace the fuel tank pressure sensor. owner notification began on october 17, 2003. owners should contact cadillac at 1-866-982-2339; oldsmobile at 1-800-630-6537; or pontiac at 1-800-620-7668.
Certain passenger vehicles contain driver and front passenger lap and/or shoulder belt retractors that may not remain locked up as designed during a crash in which the belt pretensioners deploy.
Risk and remedy
Risk
In such a crash, this could result in an increase in injury for that occupant.
Remedy
Dealers will install a retainer kit in the driver and passenger safety belt pretensioner. owner notification began january 31, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cadillac at 1-800-458-8006.
Certain passenger, MINI vans, and sport utility vehicles have an air bag inflator on the driver's side that could fracture at a weld during a deployment.
Risk and remedy
Risk
Pieces of the inflator could strike and injure vehicle occupants and the air bag cushion would not inflate fully, reducing the capability of the bag to protect the driver.
Remedy
Dealers will inspect, and replace, if necessary, the air bag module assembly on the driver's side. owner notification began august 15, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buick at 1-800-521-7300, cadillac at 1-800-458-8006, chevrolet at 1-800-222-1020, GMC at 1-800-462-8782, oldsmobile at 1-800-442-6537, or pontiac at 1-800-762-2737.
Certain passenger vehicles were built with missing or under-torqued steering gear attachment bolts. if a bolt IS missing, the driver may notice uneven steering response or unusual noises during turns.
Risk and remedy
Risk
If the left bolt IS missing and the right mounting strap fails, steering control IS lost and a vehicle crash could result.
Remedy
Dealers will inspect the vehicles for presence and proper torque of both steering gear bolts. owner notification began april 5, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact buick at 1-800-521-7300 or cadillac at 1-800-458-8006.
Owner complaints
176 complaints20 involved a crash2 involved a fire17 injuries1 deaths
What owners report most
Latest complaints
- Air bags · Electrical system › Ignition
The contact owns a 2002 Cadillac Deville. The contact stated that while driving approximately 7 MPH and making a left turn, the vehicle suddenly shut off, causing the driver to lose control of the steering and crash into a tree. During the crash, the vehicle sustained front-end damage, but no air…
The contact owns a 2002 Cadillac Deville. The contact stated that while driving approximately 7 MPH and making a left turn, the vehicle suddenly shut off, causing the driver to lose control of the steering and crash into a tree. During the crash, the vehicle sustained front-end damage, but no air bag had deployed. No injuries were reported, and no police report was taken. The vehicle was later towed to a local dealer, who diagnosed that the ignition switch had failed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was associated with NHTSA Campaign Number: 14V355000 (ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 80,000.
- Air bags · Unknown or other
My car was parked in my garage when the horn sounded extremely loud and would not stop I could not stop it so I took it to shop. the dealer says that airbag shorted out and shorted out the horn. They want to replace airbag and horn at a cost of $1109 was this airbag recalled?
- Engine · Steering
I was going to drop off some trash bags in dumpster around the block from my house.and was parked next to it at aptments street.i put the car in park turned off engine and removed the keys popped the trunk removed trash bags closed trunk and got back in driver seat placed key in just as always real…
I was going to drop off some trash bags in dumpster around the block from my house.and was parked next to it at aptments street.i put the car in park turned off engine and removed the keys popped the trunk removed trash bags closed trunk and got back in driver seat placed key in just as always real easy going and tried to turn it for hour in hot sun then walked home called tow truck were we brought it home were I live my house and cost $164.00 dollars and IS in same condition as of now. *tr
- Service brakes · Steering · Vehicle speed control
While driving the car will shut down and I will lose power steering and power brakes and I'm pretty sure my air bags are not working either
- Air bags · Engine · Power train
Takata air bag, do not know if that item IS in my car but they say it IS. Also like so many northstar engines there IS trouble with the head gasket, and according to the hydrocarbon block test, mine must be replaced. In order to replace it, the engine and power train must be removed, at my expense.…
Takata air bag, do not know if that item IS in my car but they say it IS. Also like so many northstar engines there IS trouble with the head gasket, and according to the hydrocarbon block test, mine must be replaced. In order to replace it, the engine and power train must be removed, at my expense. Due to this issue, my car continues to try and overheat after about 29 miles of driving. After listening to those folks on the cadillac forum, I have been lead to believe, the overheating issue may be, partly the fault of the fine thread head bolts and or studs. many mechanics I have spoken with have said that I need a new engine, although the folks on the cadillac fourm have said that time-serts, or the larger studs/bolts might fix the issue. never the less, with each cadillac deville dhs with the northstar engine I read about, the same issue exists for almost all of them, which indicates to me that there was an issue in the original design of possibly not using a large enough bolt/stud to begin with. Either that or cadillac may have had a planned obsolescence type thing to get the drivers to keep replacing their automobiles. and they say recalls are not covering this design flaw....
- Electrical system
I have the light on dashboard of airbags the light never turns on plus bluetooth doesnt work and some time it doesnt want to turn on this happen like 3 times 1 in the gas station 2 at walmart parking and 3 at home this happen different days and months from oct ,2018, nov ,2018 , and jan of this year 2019
- Air bags · Electrical system · Seat belts
Well I notice that some time the key works and some time it dont. The seat belt get stuck some time and I just foynd out the car had recalls
- Electrical system
Engine stalls suddenly while driving/in motion. Restarts with ignition switch restart. appears to be ignition switch failure.
- Air bags · Electronic stability control (esc) · Fuel/propulsion system
Warning lights,check engine light on,stering bad.airbag light on off.check recall there are 5.THE car was in motion,highway
- Electrical system
TL* the contact owns a 2002 cadillac deville. While attempting to start the vehicle, the key was jammed in the ignition and could not be moved to start the vehicle. The failure occurred without warning. The vehicle was towed to the dealer where they refused to do the recall repair due to…
TL* the contact owns a 2002 cadillac deville. While attempting to start the vehicle, the key was jammed in the ignition and could not be moved to start the vehicle. The failure occurred without warning. The vehicle was towed to the dealer where they refused to do the recall repair due to insufficient parts. The vehicle was towed to another dealer where the technician claimed that they repaired the vehicle per nhtsa campaign number: 14v355000 (electrical system) and replaced the wiring harness; however, the contact was not provided with any supporting documentation. The manufacturer was not notified. The failure mileage was approximately 135,000.
- Visibility/wiper
Takata recall: driver's side rear view mirror lost it's reflection. The mirror started turning a dark brownish color then started losing its reflection from the top of the mirror to the bottom. There IS no visibility at all in the mirror.
- Air bags · Service brakes · Steering
Wild traveling far right lane 45 mile-an-hour 5 lane major road in michigan hit pothole lost all control of the vehicle beard left into oncoming traffic struggled car back to the right took over 1 miles to finally come to an abrupt stop at a four foot concrete barrier in front of a car dealership airbags did not deploy loss of control brakes steering very hard
- Air bags
I got into my car at work to go to a business. I inserted the key and started the car and the air bags in the steering wheel and the passenger side of the dash deployed breaking the dash and the windshield. the car was stationary and parked in my company's parking lot.
- Unknown or other
The factory supplied car 'scissor' jack structurally failed while the right front of the car was being lifted. the car was stationary and was being lifted on a garage floor. the failure resulted in the car falling off the jack subsequent to the tire being removed. no bodily injury was sustained…
The factory supplied car 'scissor' jack structurally failed while the right front of the car was being lifted. the car was stationary and was being lifted on a garage floor. the failure resulted in the car falling off the jack subsequent to the tire being removed. no bodily injury was sustained from the failure but there was damage to the body of the car, most visibly with the right front fender being offset about an eighth to a quarter inch away from the car's frame.
- Electrical system
2002 cadillac deville. consumer writes in regards to defective ignition switch tumbler. *smd the consumer stated the key would not stay in the ignition, which caused the vehicle to stall. also, when the consumer tried to remove the key, it would not come out of the ignition. He had to disconnect the battery, in order to turn the vehicle off. *Jb
- Fuel/propulsion system
TL* the contact owns a 2002 cadillac deville. After the vehicle was parked, there was smoke coming from under the steering column. After a few minutes, it was informed that the vehicle caught fire. The fire department was able to extinguish the fire. A police report was filed. The manufacturer was…
TL* the contact owns a 2002 cadillac deville. After the vehicle was parked, there was smoke coming from under the steering column. After a few minutes, it was informed that the vehicle caught fire. The fire department was able to extinguish the fire. A police report was filed. The manufacturer was not notified of the failure. The vin was not included in nhtsa campaign number: 03v238000 (fuel system, gasoline). The failure mileage was not available.
- Power train
TL* the contact owns a 2002 cadillac deville. The contact stated that the check engine warning light illuminated continuously. The vehicle was taken to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
- Electrical system
TL* the contact owns a 2002 cadillac deville. The contact stated that the vehicle stalled. The vehicle was repaired under nhtsa campaign number: 14v355000 (electrical system) but the failure persisted. The manufacturer was notified of the failure. the failure mileage was unknown. updated 6/11/15*cn
- Fuel/propulsion system · Vehicle speed control
The car started accelerating, on its own, up to 40 mph from a stop sign or red light. The gas pedal was not stuck. Legacy ford in lagrande, oregon has told us it IS an internal problem and they will have to put their diagnostic machine on it. We have already paid them 179.36 for labor, gasket and…
The car started accelerating, on its own, up to 40 mph from a stop sign or red light. The gas pedal was not stuck. Legacy ford in lagrande, oregon has told us it IS an internal problem and they will have to put their diagnostic machine on it. We have already paid them 179.36 for labor, gasket and cleaner. they had told us to bring the car to them if it happened when we were in town so they could test it further. Last week I was in town and it happened so I took it to them. They couldn't diagnose the problem at the time so that IS why they need to use the diagnostic machine. I tried to report this to cadillac but they weren't interested in my problem. *tr
- Air bags
Purchased vehicle from brother 7 months ago. Airbag warning will not go off. ground wire defect dec. 2014 and dealership repair same. They indicated everything cleared out; however, when I left dealership problem still exist for airbag. I have asked about any recall but they did not indicate…
Purchased vehicle from brother 7 months ago. Airbag warning will not go off. ground wire defect dec. 2014 and dealership repair same. They indicated everything cleared out; however, when I left dealership problem still exist for airbag. I have asked about any recall but they did not indicate any. The ground wire repair restored all other malfunctions on dash but air bag still on. They did indicate low voltage to air bag. dealership very nice but I am still very nervous over air bag light being on. repair invoice [xxx] / dick shirley dealership burlington,nc. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *Tr
- Air bags
Tl*the contact owns a 2002 cadillac deville. The contact stated that the driver side air bag deployed when the vehicle was parked. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not available. The approximate failure mileage was 84,000.
- Electrical system
TL* the contact owns a 2002 cadillac deville. The contact received notification of nhtsa campaign number: 14v355000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Electrical system
2002 cadillac deville. Consumer states unsuccessful at getting a refund from gm due to the recall for ignition cylinder issue. *Ta the consumer was unable to remove the key from the ignition. It required the replacement of the ignition cylinder.*jb
- Electrical system
2002 cadillac deville. Consumer IS not satisfied with the response by the dealership for reimbursement key ring recall. the consumer stated when his wife placed the key in the ignition, and turned it, the vehicle died and she could not turn the ignition to remove the key. the vehicle had to be…
2002 cadillac deville. Consumer IS not satisfied with the response by the dealership for reimbursement key ring recall. the consumer stated when his wife placed the key in the ignition, and turned it, the vehicle died and she could not turn the ignition to remove the key. the vehicle had to be towed. According to the repair invoice, there was internal damage in the ignition lock. The consumers request for reimbursement was denied, based on the fact, the part that was replaced was not part of the recall. *Jb updated 01/29/15*jb
- Electrical system
TL* the contact owns a 2002 cadillac deville. The contact stated that while driving at 65 mph, the vehicle stalled and the check security system warning light illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The failure recurred on numerous…
TL* the contact owns a 2002 cadillac deville. The contact stated that while driving at 65 mph, the vehicle stalled and the check security system warning light illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 14v355000 (electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 180,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
- 10248761Unintended Ignition Key Rotation
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247681Information On Requests To Add OnStar Bluetooth Option.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10245888Unintended Ignition Key Rotation
- 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
- 10242298This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 10240793This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.
- 10236164This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
- 10232811This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
Every Cadillac Deville model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.