2008 Cadillac SRX
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › SRX › 2008
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Owner complaints
47 complaints6 involved a crash1 involved a fire5 injuries
What owners report most
Latest complaints
- Air bags
I got into an accident and my airbags did not go off
- Air bags
The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Air bags · Electrical system
TL* the contact owns 2008 cadillac SRX. The contact stated that after her daughter arrived home and parked the vehicle inside the garage, several warning lights started flashing on and of. Her daughter attempted to restart the vehicle however, the vehicle would not restart. The contact had the…
TL* the contact owns 2008 cadillac SRX. The contact stated that after her daughter arrived home and parked the vehicle inside the garage, several warning lights started flashing on and of. Her daughter attempted to restart the vehicle however, the vehicle would not restart. The contact had the vehicle towed to the local dealer delaware cadillac (1606 pennsylvania ave, wilmington, de 19806) to be diagnosed. The failure was diagnosed as an issue with the air bag system. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 153,000.
- Electrical system · Power train · Service brakes
Bought used..in idol will vibrate steering colum ..always signals to check tires and oil..
- Steering · Structure › Body
TL* the contact owned a 2008 cadillac SRX. The contact stated that while his wife was driving approximately 60 ' 70 mph, there was an abnormal sound coming from the passenger's side rear of the vehicle. The contact stated that his wife checked the rear passenger's side window to see if the window…
TL* the contact owned a 2008 cadillac SRX. The contact stated that while his wife was driving approximately 60 ' 70 mph, there was an abnormal sound coming from the passenger's side rear of the vehicle. The contact stated that his wife checked the rear passenger's side window to see if the window was rolled down. The window was not down. Several seconds later, there was a loud noise and the driver loss control of the steering wheel and the vehicle started spinning out of control. The driver attempted to regain control of the steering wheel while the vehicle was heading towards the guardrail. The vehicle crashed into the guardrail and spun out into the roadway. The contact stated that the air bags deployed. Another driver that witnessed the crash removed the driver from the crashed vehicle. The driver was placed in the vehicle of the other driver. There was smoke coming from the crashed vehicle. The driver sustained a dislocated vertebrae, hip and neck injuries which required medical attention. A police report was filed. The vehicle was towed to dutton cadillac of riverside located at 8201 auto dr #101, riverside, ca 92504, (951)842-2566 to be diagnosed. The contact was informed that the passenger's side rear tie rod bolt fractured, causing the wheel to turn inwards at a 90 degree angle. The vehicle was released to the insurance company. The insurnce company deemed the vehicle a total loss. The insurance investigator stated that the failure was not caused by a mechanic failure. The contact was informed that his wife was at fault for the crash. The manufacturer was not contacted or notified of the failure. The failure mileage was 120,000. The vehicle was destroyed.
- Air bags · Unknown or other
This concerns the airbag warning sencer light
- Power train · Unknown or other
This complaint IS a continuation of complaint bin23-53927 and describes the findings of the transmission disassembly. Disassembly was delayed due to medical treatment unrelated to this incident. Transmission failed suddenly in high volume "rush" hour traffic. Torque was lost just before an exit…
This complaint IS a continuation of complaint bin23-53927 and describes the findings of the transmission disassembly. Disassembly was delayed due to medical treatment unrelated to this incident. Transmission failed suddenly in high volume "rush" hour traffic. Torque was lost just before an exit allowing the vehicle to exit without power however the vehicle stopped in middle lane of a service road. On coming vehicles had to brake behind the vehicle. Sudden transmission failure in heavy high speed traffic presents a high risk of rear collision with multiple vehicles and injury. Furthermore, if the transmission fluid pump had not failed, the transmission could have lock-up or exhibited high speed down shifting, due to failure of other parts. This incident should not be dismissed because there was no accident or personal injury. Some mother with children could easily have a different out come on a crowded large city highway. No computer codes were displayed. 5Lte-40 5-speed automatic transmission. Disassembly of the transmission revealed excessive metal particles and debris. The transmission fluid pump failed which caused loss of torque due to inadequate fluid levels in the torque converter. Clogging of the fluid "pick-up" filter also probably contributed to reduced fluid flow and failure of the fluid pump. A non-metallic washer was found to have disintegrated, allowing fragments to circulate in the transmission. The washer separated 2 splined drums. Disintegration of the washer allowed excessive movement and contact of the drums. Recommend GMC be contacted to obtain their comment on failure of these transmissions, as well as statistical review of incident reports to determine if failures are statistically greater than in the automotive industry, in general. The 5lte-40 and other transmissions have no traditional "dip stick" to measure transmission fluid level and contam
- Exterior lighting · Steering · Visibility/wiper
At night I can't see out my window it's very dark and my headlights are very dim making it very hard to see at night. I have to put my high beams on to see. Also my strong IS hard to turn when I'm trying to reverse or park but sometimes it's fine like their isn't anything wrong and when I'm when…
At night I can't see out my window it's very dark and my headlights are very dim making it very hard to see at night. I have to put my high beams on to see. Also my strong IS hard to turn when I'm trying to reverse or park but sometimes it's fine like their isn't anything wrong and when I'm when I'm driving it's fine. My horn and everything on my steering wheel stopped working all of a sudden. I went to my car in the morning to turn it on and my heated steering wouldn't work the cruise control no buttons worked plus my horn. On top of that I had my car re alligned because it kept feeling wobbly and it didn't work.
- Electrical system · Electronic stability control (esc) · Unknown or other
So just bought this crossover, which IS more like a short SUV, or a really sturdy and stout station wagon; with 98,000miles 9N it. So there must've been an issue with the air bags because I was cleaning under the front seats and while doing so, k I locked a resistor wrapped in electrical tape off…
So just bought this crossover, which IS more like a short SUV, or a really sturdy and stout station wagon; with 98,000miles 9N it. So there must've been an issue with the air bags because I was cleaning under the front seats and while doing so, k I locked a resistor wrapped in electrical tape off of some wires and even since my service airbag light has been on, not to mention there are wires cut that I need relieve go to the air bags as well. All that I was fine with. It was when I got acquainted with my cadillac cue and its blocky, glitched, slow,yet precisice directions; it has totally failed me while driving. one moment its telling me to make a left and the next intersection, then it told me that the map dvd, wasnt the map dvd and still has yet to read it's own map disc.
- Engine
When driving the acceleration IS slow to pick up. The engine light came on and when I took it to get check the code p0008 came up. That's when you have an issue with the engine module detecting a problem with the timing between the crankshaft and bank 1 crankshaft.
- Electronic stability control (esc) · Engine · Power train
Stabilitrak light comes on, engine light comes on with reduced engine power, loud thumping noises from front drive train at any speed turning or driving straight, unsafe to drive
- Service brakes
Brakes failed completely. Fluid leaked from severely corroded brake lines. Luckily, I was on a 25mph rd near home. Barely stopped with full pressure on pedal. I was headed for highway and am very lucky it didn't happen there. Gm brake line corrosion IS a scandal. 30 years in car business and I never saw this on any other car.
- Service brakes
Brake line burst due to corrosion, line from master cylinder to ABS modulator, during panic braking situation while driving in the rain. vehicle came within inches from rear ending a small car full of people. as a previous owner of a 2000 chevrolet silverado, of which I had a similar…
Brake line burst due to corrosion, line from master cylinder to ABS modulator, during panic braking situation while driving in the rain. vehicle came within inches from rear ending a small car full of people. as a previous owner of a 2000 chevrolet silverado, of which I had a similar experience, and subsequently replaced all the brake lines with stainless steel, I have no faith in the nhtsa as a result of the "gm brake line investigation" which in my opinion caved to politics in order not to bankrupt gm. how many lives will be negatively impacted by injuries and death as a result of not having gm address the issue of using garbage materials for hydraulic lines? shame on everyone involved in the decision to chalk this up to salt corrosion. at the time of my 2000 silverado complaint, gm assured me that this would not happen to my 2008 cadillac SRX..... silly me for believing them. I beg you to reopen the investigation. this issue IS not impacting just pickups.
- Power train
Event: while driving south on us 231 s (memorial pky) in huntsville al, transmission disengaged with engine still running. No prior warning symptoms-no sound-no vibration-no lock up-either some part became uncoupled or transmission "shifted" into neutral or some part failed such as input shaft. Was…
Event: while driving south on us 231 s (memorial pky) in huntsville al, transmission disengaged with engine still running. No prior warning symptoms-no sound-no vibration-no lock up-either some part became uncoupled or transmission "shifted" into neutral or some part failed such as input shaft. Was able to coast onto an exit ramp, but unable to move to far right shoulder for safety due to traffic volume. Came to stop about 50 yards south of intersection with martin road on a steep incline in 3RD lane of 4 lane exit ramp. Shut off engine and applied emergency brakes to prevent rolling backwards into on coming vehicles. Requested tow vehicle and police assistance to prevent rear end collision. vehicle currently in storage. Sliding metal sound when engine IS started, then no noise. Faint grinding when transmission shifter in drive or reverse. None in neutral. Intend to have transmission-torque converter-ring gear-input shaft replaced as required or install used or factory rebuilt transmission and keep original transmission for forensic disassembly. quick inspection under vehicle revealed no obvious damage. No fluid leaks at scene or failure or at storage location. Transmission case appears free of fluid leaks. Drive shaft couplings appear undamaged. have owned vehicle only for about 8000 miles. Purchased from carmax july 2017. No known previous transmission repairs. Transmission designed without "dip stick" for transmission fluid level check. what IS statistical data for 2008-2009 gm vehicles in general or other gm vehicles with same transmission. shifter on console. Parking pall still engages when in park position. sudden failure presents a definite safety risk. Had this happened about 3 miles sooner, it would have been even worse on I-565 5-6 lanes wide in "rush" hour traffic. 77000 miles seems statistically very low miles for transmission failure.
- Engine · Unknown or other
When driving home from a 2 hour trip in snowy conditions, the car started making a noise from the engine just as we pulled onto our road but no warning lights came on. we did not drive the vehicle and had it towed to the mechanic. The mechanic changed oil and filter and says he doesn't know what…
When driving home from a 2 hour trip in snowy conditions, the car started making a noise from the engine just as we pulled onto our road but no warning lights came on. we did not drive the vehicle and had it towed to the mechanic. The mechanic changed oil and filter and says he doesn't know what IS wrong without going through the entire engine to find the problem. took it to another mechanic who said it IS not keeping oil pressure, the camshafts are misfiring and he thinks the timing chain IS an issue. they both said it needs a new engine and it has just under 85,000 miles.
- Unknown or other
Weaving in between cars without signaling, tailgating every car she came behind. She tried to cut people off. She tired to pull in front of people using nonexistent lanes. Speeding and vulgar hand gestures.
- Service brakes
The brake lines on my 2008 cadillac have rusted through causing the brakes to fail, and cause other damage to the bottom line of the car.
- Power train
TL* the contact owns a 2008 cadillac SRX. The contact received notification of a customer service satisfaction campaign regarding a throttle positioning sensor. The contact stated that while driving at various speeds, the check engine warning light illuminated with the engine reduced power error…
TL* the contact owns a 2008 cadillac SRX. The contact received notification of a customer service satisfaction campaign regarding a throttle positioning sensor. The contact stated that while driving at various speeds, the check engine warning light illuminated with the engine reduced power error message on the vehicles instrument panel. The vehicle taken to the dealer for a diagnoses, however the failure could not be duplicated. The contact stated that the failure recurred and the vehicle was taken to the dealer where it was diagnosed that the accelerator pedal-positioning sensor had failed and would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000. ....Updated 07/05/16 *bf *cn
- Unknown or other
SRX was driven earlier in the day without incident. parked at home, then 6 hours later car door opened and panoramic sunroof main panel exploded, the shattered glass was caught by the retractable headliner.
- Air bags
Service airbag sensor light came and stays on while driving, vehicle stalls and stops. Vehicle still running but will not drive or reverse. I was on a major street at a light intersection and almost rear ended by other vehicles. Towed to a cadillac dealer and they cannot figure out what the problem…
Service airbag sensor light came and stays on while driving, vehicle stalls and stops. Vehicle still running but will not drive or reverse. I was on a major street at a light intersection and almost rear ended by other vehicles. Towed to a cadillac dealer and they cannot figure out what the problem was. Still at the dealership. three weeks prior, the same vehicle had replaced rear differential bushings, and I started experiencing accelerating problems as soon as I left the dealership. I called to complaint and was told to return the vehicle back which I did not until now. Any correlation?
- Visibility/wiper
While driving on our driveway, (no trees, rocks, debris, etc) the center portion of the moonroof imploded into the car. the shade was pulled trapping most of the glass shards from entering the vehicle. Nothing could have possibly hit the glass and I was traveling 5 mph or less, coming to a stop…
While driving on our driveway, (no trees, rocks, debris, etc) the center portion of the moonroof imploded into the car. the shade was pulled trapping most of the glass shards from entering the vehicle. Nothing could have possibly hit the glass and I was traveling 5 mph or less, coming to a stop at the end of our driveway. I have read many complaints online of this occurring and think it IS a manufacturer defect as this portion of the glass covers the motors/mechanism that controls the moonroof. The temperatures were not extreme and the car had not been driven prior to the incident. We have owned the vehicle for almost 3 years and are now concerned about the other 2 glass roof panels being defective as well. A very unnerving experience and we are just thankful no one was injured, but could see the potential for injury. *tr
- Air bags · Engine · Structure › Body
We were stopped at a traffic light, when the engine made a very loud, harsh noise and began racing at a high rev. even with brakes fully applied, we were propelled into the intersection; tried to jam the gear shift into neutral, but could not in time. we were struck from the left front and the…
We were stopped at a traffic light, when the engine made a very loud, harsh noise and began racing at a high rev. even with brakes fully applied, we were propelled into the intersection; tried to jam the gear shift into neutral, but could not in time. we were struck from the left front and the vehicle was knocked onto the right side. minor injuries, treated and released at the emergency room. vehicle was totaled. *js
- Fuel system, gasoline
Leaving work I started the vehicle and drove approximately 1/2 mile when the engine light came on and the vehicle started pulling and shaking. I pulled over and turned the vehicle off for a few minutes. I started the vehicle again and it continued to do this so I took it to the dealer and the dealer told me it was the exhaust system and would cost 2300 to fix. *tr
- Electrical system · Power train
One sunday, I drove the vehicle to the grocery store, parked and couldn't get the keys out of the ignition and the vehicle would not go all the way into park. I took the car to the dealer and it was fixed but the key will still get stuck from time to time and I have to put the car in neutral and then slam it into park in order to get the key out of ignition. *tr
- Electrical system · Engine
Leased vehicle from cadillac dealer in mobile al in oct 2007. Had problems right away gauges would quit working. Dealer said couldn't repeat problems. May 2008 moving to tx, while attempting to enter I-10 from rest stop, engine quit running, no power steering, or brakes. Managed to get off road.…
Leased vehicle from cadillac dealer in mobile al in oct 2007. Had problems right away gauges would quit working. Dealer said couldn't repeat problems. May 2008 moving to tx, while attempting to enter I-10 from rest stop, engine quit running, no power steering, or brakes. Managed to get off road. After 5 minutes started again. Dealers in la and tx couldn't duplicate problem. Car continued to quit running off and on. Batteries burned up on two occasions, technicians suspected bad harness but couldn't locate problem. Returned to al in 2009, took car to dealer told them to fix, replace or take back. They said couldn't duplicate so I left the car with them as an unsafe vehicle. the consumer stated he experienced problems with the vehicle rattling and the gauges not working. the dealer found the source of the rattle, which was an exhaust bracket that was not installed correctly, but could not locate the problem with the gauges, or why the engine stalling. Several days later, the vehicle would not start. It was determined the battery was dead. a new battery was installed, and as the consumer was driving, the gauges stopped working again.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006293This Preliminary information communicates to the dealer an issue where the vehicle's engine may crank over unprompted andnot start afterward. This is the result of hooking up the Active Fuel Injector Tool incorrectly on vehicles equipped with a direct fuel injection system. This Preliminary information instructs the dealer ofa repair kit they received that will prevent this issue when installed correctly.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000160This service bulletin provides information on proper use of floor mats.
- 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
- 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10254240Information on COAX Repair Kit Availability.
- 10254209Magnetically Controlled Suspension Electrical Connector Not Seated.
- 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
- 10253632Rear and Side Tempered Glass Spots.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250505This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.
- 10250347This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
Every Cadillac SRX model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.