2011 Ford Focus
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Ford Focus. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
113 complaints8 involved a crash10 injuries
What owners report most
Latest complaints
- Steering
The contact owns a 2011 Ford Forcus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed power steering pump.…
The contact owns a 2011 Ford Forcus. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed power steering pump. The contact was informed that the power steering pump needed to be replaced. The vehicle was repaired. The failure reoccurred. The contact stated that the failure was persistent. In addition, the vehicle was towed to two independent mechanics multiple times for the same failure within the two years. The contact referenced an unknown recall which had a similar failure description, however the contact's VIN was not associated. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 150,000.
- Steering
The contact owns a 2011 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction and instead turned in the opposite direction. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering…
The contact owns a 2011 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction and instead turned in the opposite direction. The vehicle was taken to an independent mechanic where it was diagnosed with a failed steering column. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The contact was advised that the parts to repair the vehicle were discontinued. In addition, the contact was informed that the aftermarket parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
- Unknown or other
I hit an animal in my way to work as I reported the accident to my insurance company they were going to cover the parts and have it towed to my choice as it was however the professional car shop wasn't able to fix the anti theft that caused my car to not turn over as I was then told to take it to…
I hit an animal in my way to work as I reported the accident to my insurance company they were going to cover the parts and have it towed to my choice as it was however the professional car shop wasn't able to fix the anti theft that caused my car to not turn over as I was then told to take it to the nearest Ford dealer to get it reprogrammed to the original status I was told that it would cost more to fix the problem then what my car was purchased for so my insurance company claimed a total loss of the vehicle, Oliver Ford Lincoln Mercury in Plymouth Indiana sold me a lemon as I was a customer to them for over 8 yrs and covid came in the middle of my lease being up on 2017 Ford fusion I asked if I could purchase my lease vehicle but was refused and told no because I was collecting unemployment benefits but for the last year and half I paid my car note out of my unemployment benefits money each month but they didn't seem to accept my money then, I have always been a Ford customer and drove 4 brand new Ford fusions and paid off each one with my hard earned money, I was devastated by the decision of being told that my unemployment money wasn't earned money, yes correct it wasn't earned Money that I paid into it was because of my employer who paid in for me as I worked enough for the company to take care of me while I suffered through no fault of my own a pandemic that should not be held as a turniquit over my ability to have transportation no matter what money is paid and where it comes from I felt disappointed discriminated and I will never buy or refer any customer or vehicle
- Unknown or other
I did not crash the vehicle I bought it preowned
- Steering
My car made grinding sounds when turning the steering wheel. My mechanic found a leak on Power Steering Pump & replaced it. My car has only 48,800 miles & there's a recall for Ford Trucks with the same problem.
- Structure › Body
Door latches inoperable. Cannot open from outside the vehicle. Passenger side front and both back doors. Back door passenger side door does not open from inside either. Had to pay $373 to Ford dealer to replace driver door latch because it wouldn't latch and made the dashboard not work. Latch codes…
Door latches inoperable. Cannot open from outside the vehicle. Passenger side front and both back doors. Back door passenger side door does not open from inside either. Had to pay $373 to Ford dealer to replace driver door latch because it wouldn't latch and made the dashboard not work. Latch codes as follows: driver 02717a (new), passenger 224100 (or 224188 cant see it clearly). Left rear 22418a Right rear cannot open door at all to see latch code. These 3 doors cannot be opened from outside and the rear right door cannot be opened at all. The contact is just inquiring if these door latches will be recalled.
- Power train
The contact owns a 2011 Ford Focus. The contact stated while driving at approximately 35 MPH, the wrench symbol was illuminated. The contact stated that the vehicle was vibrating and shaking and there was an abnormal sound coming from underneath the vehicle. The contact stopped the vehicle, the…
The contact owns a 2011 Ford Focus. The contact stated while driving at approximately 35 MPH, the wrench symbol was illuminated. The contact stated that the vehicle was vibrating and shaking and there was an abnormal sound coming from underneath the vehicle. The contact stopped the vehicle, the engine was still running and attempted to shift into reverse(R), but the vehicle would not shift into reverse(R). The contact was able to shift into drive(D) however, the vehicle failed to exceed 15 MPH. The contact drove the vehicle to an independent mechanic. The vehicle had not been diagnosed or repaired. The contact had been informed by the mechanic that the failure could be related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was informed of the failure. The failure mileage was approximately 159,000.
- Latches/locks/linkages › Doors › Latch
The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior…
The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior door handle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s and rear driver’s side door latches to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door latch needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
- Wheels
The lug nuts are corroded and we are unable to remove them for tire rotation.
- Steering · Suspension
Backing up the wheel barely turns and it locks up while backing up, making turns, the wheel locks up as I make turns left and right I'll bring it to the shop several times but this issue persists every year I buy a new power steering system every year. I have brought 3 power steering systems from ford 3 years in a row.it's deadly!
- Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2011 ford focus. The contact stated that the passenger's side rear door latch locked and the door was unable to open and close. The contact stated that his wife exited the vehicle through the passenger's side window after the door failed to open from inside the vehicle. The…
TL* the contact owns a 2011 ford focus. The contact stated that the passenger's side rear door latch locked and the door was unable to open and close. The contact stated that his wife exited the vehicle through the passenger's side window after the door failed to open from inside the vehicle. The contact stated that the door latches were replaced three times however, the failure persisted. The vehicle was taken to mike white ford of coeur d'alene (315 w clayton ave, coeur d'alene, ID 83815), and the contact stated that the dealer wanted to charge him to replace the door latch again and informed him that the latches were dirty. The contact also mentioned that once the passenger's side rear door failed then all the others would follow. The manufacturer was made aware of the failure and was informed the vehicle was not under warranty. The failure mileage was approximately 15,000. Invalid vin.
- Unknown or other
The back passenger door locks are stuck locked and the doors can't open or they stay stuck open and the door doesn't stay shut. I've had the locks replaced and it happened again.
- Air bags
Takata recall there IS a recall on 2011 ford focus, but not with my vin number. however there IS a white powder escaping from the connection of the steering column and the steering wheel. the white powder forms columns of white on the horn assembly of the steering wheel. Service man told me it could be dangerous.
- Electrical system · Electronic stability control (esc) · Fuel/propulsion system
My car has had problems with a mystery battery drain for two years. since march of 2019 it has been stalling at stop lights seems to happen when the rpm needle drops. in the winter of 2018 I had issues twice where I tried accelerating and the mph needle wouldn't move past 20 it did eventually speed up with me not pressing the gas pedal I also had a hard time breaking when this happened.
- Power train
My 2012 ford focus IS equipped with the dual clutch transmission and has had issues from the day I bought it. shuddering upon start was the biggest issue. Car finally stopped running and was repaired at dealer but now the transmission IS extremely noisy and will slip out of gear into neutral…
My 2012 ford focus IS equipped with the dual clutch transmission and has had issues from the day I bought it. shuddering upon start was the biggest issue. Car finally stopped running and was repaired at dealer but now the transmission IS extremely noisy and will slip out of gear into neutral without warning, including on highways at speed. transmission will also slip quite badly upon launch at times which can be a cause of an accident when trying to enter traffic.
- Wheels
Tire sensor fault , dougles tires loosing air
- Power train
The clutch system on my manual 2011 ford focus went out. The clutch now plays on the floor board with no catch in it. The gears wont budge. I researched and seen the newer models have had this same problem. Please please please look into this. I absolutely love my car. When the clutch went out it was on the main highway in bridge city, tx.
- Structure › Body
The door handles, latch and unlocking mechanism fail, causing the doors to remain locked. You will be unable to unlock the doors from the inside or or outside.
- Vehicle speed control
I was driving westbound on flamingo enroute to work speed limit 45 mph each direction I had the yellow flashing left arrow as I started my left turn the car died no power another vechicle was approaching from west to east as I was turning left I turned my emergency flashers and the car came…
I was driving westbound on flamingo enroute to work speed limit 45 mph each direction I had the yellow flashing left arrow as I started my left turn the car died no power another vechicle was approaching from west to east as I was turning left I turned my emergency flashers and the car came within inches of htting me. I had my car towed and found out it was the throttle body sensor serial number part number 8s4z-9e926-b I consider this a serious risk and life or death situation furthermore it cost me close to 900.00 for the parts and repairs
- Air bags · Service brakes · Service brakes, hydraulic
I was almost involved in a accident with a 18 wheeler because my brakes wouldn't allow me to stop.
- Engine
TL* the contact owns a 2011 ford focus. While driving 35 mph, the vehicle stalled. When the contact attempted to restart the vehicle, all the warning indicators illuminated and remained lit, but the vehicle did not start. The vehicle was taken to nick abraham elyria ford (1115 e broad st, elyria…
TL* the contact owns a 2011 ford focus. While driving 35 mph, the vehicle stalled. When the contact attempted to restart the vehicle, all the warning indicators illuminated and remained lit, but the vehicle did not start. The vehicle was taken to nick abraham elyria ford (1115 e broad st, elyria, oh 44035, 440-366-3673) to be diagnosed, but the failure could not be duplicated. The dealer was able to repair the instrument panel and the key fob. The manufacturer was not notified. The failure mileage was approximately 139,668.
- Electrical system · Latches/locks/linkages
TL* the contact owns a 2011 ford focus. The contact stated that the rear driver side door failed to lock. Years later, the rear passenger side door failed to lock. The contact had to tie down the door to keep it closed. The contact called liberty ford parma heights (6600 pearl rd, parma heights, oh…
TL* the contact owns a 2011 ford focus. The contact stated that the rear driver side door failed to lock. Years later, the rear passenger side door failed to lock. The contact had to tie down the door to keep it closed. The contact called liberty ford parma heights (6600 pearl rd, parma heights, oh 44130, (440) 888-2600) and was informed that there were no recalls for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified, but did not get back in touch with the contact. The approximate failure mileage was 88,254. *Tt updated 12/03/18*jb
- Steering
My power steering turns on and off without warning. I have had tie rod ends, rack, pinion, power steering pump, and lines replaced. That has not fixed the issue.
- Power train · Structure › Body
Only 3 out of 4 doors open, the outside door latches have failed since purchase in 2013. Have also continually failed/re-broke after being fixed. Car also does not unlock after being locked and inside door mechanisms do not unlock after being engaged.. Huge safety issue. Also multiple times the a…
Only 3 out of 4 doors open, the outside door latches have failed since purchase in 2013. Have also continually failed/re-broke after being fixed. Car also does not unlock after being locked and inside door mechanisms do not unlock after being engaged.. Huge safety issue. Also multiple times the a solenoid has to be replaced due to the car does not shift correctly and fails to accelerate safely (takes a over a min to go from 35-60) and even then it will not maintain 60 miles per hour going up a hill . This IS a automatic vehicle , and it IS unsafe , especially when exiting off a onramp trying to excel to posted speed limit to merge into traffic off the ramp. I have had multiple problems/issues with this vehicle since its purchase and it IS a very unsafe vehicle.
- Unknown or other
The evaporator coil in my car IS leaking and spraying refrigerant in my car. This happens when the car IS in motion and or in park.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10237441Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Due to ongoing limited part availability, program terms have been revised. Vehicle pickup & delivery has been added. Labor allowance table has been updated. Additional repairs updated. Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record. Added Attachment VII Mobile Repair Assessment.
- 1020498549 CFR Part 579.5 Monthly Communications - March 2016
- 10204977Customer satisfaction Program 14M01 - Supplement #5 Certain 2011 thr ough 2014 Model Year Fies ta and Focus vehicles equipped with a DKPS6 Automatic Transmission Transmission Clautch Shudder/Transmission Input Shaft Seal warranty Extension
- 10164604Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
- 10163594Short-Term DPS6 Dealer Customer Handling Direction
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10153980Certain 2016-2017 Model Year Focus RS Vehicles - Cylinder Head Gasket Replacement
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
- 10095184Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features IS not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: monroney label (window sticker), professional technician society (pts) oasis tab select sync or hvbom. For genuine ford accessories use: pts workshop tab select dealer installed accessory or accessory installation.
- 10092575Certain 2011 through 2014 model year fiesta and focus vehicles equipped with a DPS6 automatic transmission - transmission clutch shudder / transmission input shaft seal warranty extension.
- 10091151Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090681Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10074720Summary to be provided on a future date.
- 10074708Summary to be provided on a future date.
- 10074653Summary to be provided on a future date.
- 10058318This tsb contains an owner letter. See document search button. Ford 2011 through 2014 fiesta and focus vehicles: service bulletin regarding excessive transmision clutch and transmission leak warranty extension. Updated 10/08/2015
- 10057872Ford 2011-2014 model year fiesta and focus vehicles equipped with a DPS6 automatic transmission will experience, on light acceleration, clutch shuddering.
- 10057865Ford: after powertrain control module reprogramming, the malfunction indicator lamp (mil) IS on with several diagnostic trouble codes (dtc) p06b8, p068a, p2610, if key not left for 30 seconds in off position following programming on some model 2009-15 vehicles.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10057723Ford: a job aid was developed and now available for the ptu internal or external fluid leakage for all wheel drive vehicles.
- 10054548Ford: during cold ambient temperatures, and at light acceleration or coasting, a grinding, scraping noise IS heard, between 20-50 mph. Model 2012-2013 fiesta, focus.
- 10053408Ford: on various vehicles with my touch,after any apim programming, replacement or disconnect from front display interface module (fdim), touchscreen calibration must be performed. Model years 2011-2013. No models listed.
- 10039159Ford: the idle speed drops lower than desired and may fluctuate. There may be two possible trouble codes stored.
- 10039072Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. The brake over accelerator feature may be activating.
- 10039053Ford: if there IS an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration.
- 10038965Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. This IS a software problem.
Every Ford Focus model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.