2015 Ford Fusion
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2015 Ford Fusion. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
13 recalls name the 2015 Ford Fusion. Newest first.
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Risk and remedy
Risk
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Remedy
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Owner notification letters were October 16, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Risk and remedy
Risk
A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk and remedy
Risk
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can…
Risk and remedy
Risk
A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.
Remedy
Dealers will replace the brake pedal bumpers and clutch pedal bumpers, free of charge. Interim owner notification letters notifying owners of the safety risk were mailed on March 4, 2022. Owner notification letters were mailed on June 13, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S02.
Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana…
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York…
Risk and remedy
Risk
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Risk and remedy
Risk
A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.
Remedy
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began September 9, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S25. Note: This recall is an expansion of a recall 16V-875.
Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key…
Risk and remedy
Risk
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 10, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S16. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made. This recall is an expansion of 18V471.
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Escape, and 2013-2016 Ford Fusion vehicles, equipped with six-speed automatic transmissions. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the…
Risk and remedy
Risk
If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the shifter cable bushing, free of charge. The recall began September 20, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S20. Note: Owners are directed to use the parking brake until the recall remedy repairs can be made.
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Risk and remedy
Risk
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
Ford Motor Company (Ford) is recalling certain model year 2013-2016 Ford Fusion vehicles manufactured November 2, 2012, to July 31, 2014, and 2013-2015 Lincoln MKZ vehicles manufactured November 14, 2012, to July 31, 2014. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.
Risk and remedy
Risk
If the driver or front passenger seatbelt cables cannot properly restrain the front seat occupants, they would be at an increased risk of injury.
Remedy
Ford will notify owners, and dealers will apply a protective coating to the seat belt cable, free of charge. The recall began May 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S42.
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland…
Risk and remedy
Risk
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist. Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will apply sealer and replace the steering gear motor bolts as required. If one or more of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began on June 24, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S14.
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to…
Risk and remedy
Risk
If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Remedy
Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Owner complaints
997 complaints34 involved a crash5 involved a fire17 injuries
What owners report most
Latest complaints
- Engine
coolant intrusion
- Power train
No man there hasn’t when I was driving the car the car just kicked into neutral and my rpm’s ran up so fast I got scared
- Power train · Unknown or other
Formal Transmission Failure Complaint – 2015 Ford Fusion I am submitting a formal complaint regarding the transmission failure of my 2015 Ford Fusion. I purchased this vehicle in 2023. In September 2026, the transmission failed, leaving the vehicle inoperable. I am concerned that this failure…
Formal Transmission Failure Complaint – 2015 Ford Fusion I am submitting a formal complaint regarding the transmission failure of my 2015 Ford Fusion. I purchased this vehicle in 2023. In September 2026, the transmission failed, leaving the vehicle inoperable. I am concerned that this failure may be associated with a manufacturing defect or known transmission problem affecting this vehicle model. I am requesting that this failure be documented and investigated to determine whether similar complaints, technical service bulletins, safety investigations, or recalls are associated with this transmission.
- Back over prevention
The contact owns a 2015 Ford Fusion. The contact stated that while reversing, the rear-view camera became inoperable. The dealer was contacted by phone and made aware of the failure. The contact was informed the repair was not covered under recall. The contact referenced an unknown recall; however, the VIN was not associated with a recall associated with the failure. The failure mileage was approximately 120,000.
- Engine · Exterior lighting · Service brakes
Year/Make/Model: 2015 Ford Fusion Engine Type: 1.5L EcoBoost 4-Cylinder Description of Safety Flaw and Incident: My vehicle is experiencing severe overheating and internal engine fluid loss due to the widely documented Ford EcoBoost coolant intrusion defect. The vehicle routinely runs hot…
Year/Make/Model: 2015 Ford Fusion Engine Type: 1.5L EcoBoost 4-Cylinder Description of Safety Flaw and Incident: My vehicle is experiencing severe overheating and internal engine fluid loss due to the widely documented Ford EcoBoost coolant intrusion defect. The vehicle routinely runs hot, losing coolant rapidly with no external signs of a visible hose or radiator leak as well as failure of the brake lighting stop bumper and purge valve connecting to the gasline after fueling. This issue causes the vehicle to rapidly overheat while in motion, forcing sudden loss of engine power (limp mode) during highway driving. Car not properly cranking after fueling and brake light continuously being on even when brakes not being pressed. This unexpected drop in speed creates an immediate crash hazard for myself and surrounding traffic. Coolant entering the combustion chamber also fouls the spark plugs, causing severe engine stalling, rough idling, and misfires. I've spent several dollars fixing these malfunctions that have continuously persist. Ford Motor Company has historically been aware of this structural defect involving coolant leaking across the cylinder bore walls, yet failed to issue a comprehensive safety recall for 2015 models. I am filing this complaint to urge the NHTSA to open a formal defect investigation and mandate a safety recall, as this component failure leaves drivers stranded in hazardous traffic situations.
- Unknown or other
Recall 22S43 failed less than 5 months after completion, causing total vehicle immobilization in reverse on a live roadway.
- Engine
The 2015 ford fusion are very known for this issue with coolant lost and more recently I was driving and a warning popped up saying my coolant was over temps so I pulled over and turned the car off next thing you know my coolant was gone and I just filled it up. To make it even worse my mechanic told me it’s a known issue and ford doesn’t even cover it because it isn’t a recall
- Electrical system · Steering
When driving off and on the power steering will go out and different warning lights will come on including “hill parking assist is off”.
- Air bags
I was involved in a serious rollover crash in which my vehicle rolled approximately two times. During the crash, I struck my head and suffered a deep laceration that required five stitches, along with a concussion. I also experienced numbness in my head for several days afterward. The crash caused…
I was involved in a serious rollover crash in which my vehicle rolled approximately two times. During the crash, I struck my head and suffered a deep laceration that required five stitches, along with a concussion. I also experienced numbness in my head for several days afterward. The crash caused extensive damage to my vehicle, which was ultimately determined to be a total loss. Multiple windows shattered, the windshield was severely damaged and pushed inward, and there was significant damage to the roof and body of the vehicle. Despite the severity of the rollover and the amount of damage to the vehicle, none of the airbags deployed at any point during the crash. I am concerned that the airbag system may not have functioned properly and that the lack of airbag deployment may have contributed to the severity of my injuries. As a result of the injuries I sustained, I have also been unable to return to work and have been placed on medical leave while I recover. This has affected both my ability to work and my day-to-day functioning following the crash.
- Chest clip, buckle, harness
I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27…
I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27 pounds. After only about four months of normal use, I discovered significant localized fraying/tearing of the harness webbing. I have photographs documenting the damage. The damage appears concentrated in a specific area of the harness webbing near where it passes through/contacts components of the seat. I do not see corresponding damage to the surrounding fabric, foam, plastic, metal structure, or other visible areas that would readily indicate an environmental cause. I contacted Evenflo and provided photographs. Evenflo stated that the damage “appears to be related to external environmental factors” and that the components contacting the strap are smooth and rounded. However, Evenflo did not identify what specific environmental factor caused the damage or what physical evidence supports that conclusion. Evenflo also advised that the seat could be used in booster mode if my child met the requirements. This is not an applicable solution because my daughter is only [XXX] old, [XXX] pounds, and still rear-facing. My concern is product safety: a critical harness component experienced substantial deterioration after approximately four months of use. I am requesting that NHTSA record this as a child-restraint safety complaint and evaluate whether this harness deterioration could represent a potential safety defect or pattern involving the Revolve360. I can provide photographs, proof of purchase, product labels, Evenflo correspondence, and the physical seat if needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
The contact owns a 2015 Ford Fusion. The contact stated that there was an abnormal popping sound coming from the vehicle while pulling out of the driveway and driving approximately 10 MPH. The contact stated that the steering wheel seized and locked up. The power steering, Hill Assist, and brake…
The contact owns a 2015 Ford Fusion. The contact stated that there was an abnormal popping sound coming from the vehicle while pulling out of the driveway and driving approximately 10 MPH. The contact stated that the steering wheel seized and locked up. The power steering, Hill Assist, and brake warning lights were illuminated. The contact associated the failure with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed that the steering gear had failed and the bolts were corroded. The manufacturer was contacted and confirmed that recalls were VIN-specific, and no assistance was provided. The failure mileage was approximately 177,000.
- Steering
The contact owns a 2015 Ford Fusion. The contact stated that while driving 45 MPH, the messages "Loss of Traction Control" and "Advancetrac Off" were displayed, and the vehicle lost power steering functionality. The contact safely pulled over to the side of the road. The vehicle was towed to the…
The contact owns a 2015 Ford Fusion. The contact stated that while driving 45 MPH, the messages "Loss of Traction Control" and "Advancetrac Off" were displayed, and the vehicle lost power steering functionality. The contact safely pulled over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering gear motor had failed and needed replacement. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Numbers: 15V250000 (Steering) and 19V632000 (Steering). The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V250000 (Steering); however, the recall repair failed to prevent the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 177,000.
- Unknown or other
Rear view camera goes out or says not available.
- Unknown or other
Back up camera glitches off and on - will work and then cuts off while backing up repeatly - blue screen
- Engine
I have a coolant intrusion into the engine and blew my engine in the middle of driving down the highway. No signs, no warning. Lost control, ended up on side of road. Had husband pull it the rest of the way home.
- Steering
It feel as if there IS no power steering. ran code replaced the steering wheel angle sensor and that didn’t solve the problem. I cannot stair the steering wheel gets locked up ..
- Engine
Engine warning display came on with "cylinder over temperature" immediately after temperature gauge went from normal (slightly under 1/2 way) to "Hot" immediately. Shut off engine - opened hood, coolant was noticed on passenger side just below coolant bottle. After waiting a little bit the…
Engine warning display came on with "cylinder over temperature" immediately after temperature gauge went from normal (slightly under 1/2 way) to "Hot" immediately. Shut off engine - opened hood, coolant was noticed on passenger side just below coolant bottle. After waiting a little bit the tempature on the gauge hadn't dropped any & the radiator was cool to the touch. The day before washer fluid was added, while there the other levels were checked after sitting all night, the coolant was showing within the marked operating zone. Ended up calling for a tow truck.
- Unknown or other
UNKNOWN: Left rear door latch is not working, door keeps open after trying to closed it. Safety issue is door opens by accident during driving!
- Steering
I was driving down the road. And front wheels stopped working suddenly. It’s better that I was on streets. Otherwise I could have met with an accident. My mechanic told me that steering rack had gone. I never get any recall for that. I had driven 1400 miles till now.
- Unknown or other
My drivers side door would not latch due to what I assume is issue that was recalled on similar vehicles
- Engine
I bought the 2015 ford fusion for my son as a graduation present as he headed off to college on his own. The car started misfiring upon cold start for about 5-10 seconds. Eventually the car started misfiring while driving. He frequently had to pull over on the side of the road while driving to make…
I bought the 2015 ford fusion for my son as a graduation present as he headed off to college on his own. The car started misfiring upon cold start for about 5-10 seconds. Eventually the car started misfiring while driving. He frequently had to pull over on the side of the road while driving to make it to his destination. I had him take the car to a ford dealership to be inspected. To my surprise, Ford Parks of Wesley Chapel told me that the 2015 Ford Fusion 1.5L ecoboost has a known issue with coolant leaking into the engine causing misfiring and eventually engine failure. They offered no assistance in fixing the problem. They told me the cost to replace the engine was over 13,000.00.
- Engine and engine cooling
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption, causing the low coolant pressure warning light to illuminate prematurely. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the…
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption, causing the low coolant pressure warning light to illuminate prematurely. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the combustion. The contact was informed that the head gasket or the engine needed to be replaced immediately to prevent further issues. Additionally, the contact was informed that the failure was due to a faulty engine design. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that although the model year was affected, the vehicle was not covered. The failure mileage was approximately 91,000.
- Back over prevention
The contact owns a 2015 Ford Fusion. The contact stated while reversing, the rear-view camera displayed a brief image, a blue image or a black image with the message " Rearview Camera Unavailable". The contact stated while reversing at an undisclosed speed, the failure recurred, causing the…
The contact owns a 2015 Ford Fusion. The contact stated while reversing, the rear-view camera displayed a brief image, a blue image or a black image with the message " Rearview Camera Unavailable". The contact stated while reversing at an undisclosed speed, the failure recurred, causing the rear-end to strike a pole. The contact sustained a whiplash, and minor neck pain but did not seek medical assistance. The trunk of the vehicle sustained a dent. Upon looking up recall information on the Ford website, the contact became aware that the VIN was included in Customer Satisfaction Program Number: 25N17 (Rear-view Camera Replacement if Required after Dealer Evaluation). The dealer was contacted and scheduled a repair appointment; however, the trunk repair was not covered under the recall. The manufacturer was contacted and denied liability for collateral damage. The failure mileage was unknown.
- Engine · Fuel/propulsion system
I own a 2015 Ford Fusion SE. I bought it used when it only had 47,000 miles on it. Over the course of time since buying it in DEC 2022 until now, it has had low coolant that I have had to address but no visible leaks. Current mileage now is 87,100 and just recently the coolant was low again and the…
I own a 2015 Ford Fusion SE. I bought it used when it only had 47,000 miles on it. Over the course of time since buying it in DEC 2022 until now, it has had low coolant that I have had to address but no visible leaks. Current mileage now is 87,100 and just recently the coolant was low again and the check engine light came on for DTC P0301 -Cylinder 1 misfiring. It has had rough start ups, rough idle, decreased acceleration, and poor fuel efficiency. I have found the problem to be Coolant Intrusion – Engine Defect Concern “Coolant intrusion” is a known engine design defect in which coolant leaks into the cylinders, leading to internal damage, misfires, and eventual engine failure. After researching it I found that many other people have had the very same issue with no help from Ford. This should be a recall as this is an internal issue with the short block and something that should have been disclosed before purchasing this model/engine. The only repair that will fix the core of the issue is replacing the entire short block which costs thousands of dollars, way more than the cost of the entire vehicle at this point. Without fixing the issue, the engine will fail. Again, this should be something Ford should pay to repair, not any customer who came into this blind.
- Power train
While driving, the car’s acceleration started to slow down an no matter how much I pressed the gas, it wouldn’t go. I was only able to do 5 miles an hour. It was a loud noise like it was reving up, but wasn’t going anywhere. There was no warning lights. I did not have any issues previously nor had any repairs made. I took it to the auto repair shop the same day and they had confirmed it was the transmission.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Front Brake Jounce Hose Failures
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the…
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturing on certain MY 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The result causes a brake fluid leak, lengthening the distance needing to stop the vehicle, increasing the risk of a crash.On March 10, 2023, Ford Motor Company (Ford) submitted to NHTSA Safety Recall 23V-162 (Ford Recall 23S12) to address front brake jounce hoses that may rupture. Ford found the rupture occurs from a localized failure of the internal reinforcement braid due to cyclic fatigue through tensile/bending and torsional inputs during suspension and steering articulations. The supplier for the front brake jounce hoses is Hitachi. This recall affects the subject vehicles equipped with non-hybrid engines and the suspect front brake jounce hoses (a total of 1,280,726 vehicles). The recall covers subject vehicles built from February 3, 2012 to July 19, 2017 when the suspect hoses were used in vehicle production. The remedy is for dealerships to replace both front brake jounce hoses with new hoses that have a revised braid material at no cost. The vehicles equipped with hybrid engines are excluded from the recall because the internal hose pressure is much lower due to the regenerative braking provided by the hybrid brake system. No failures of brake hoses on hybrid vehicles have been reported to ODI or Ford.Ford's actions address ODIs concerns at this time. Hybrid vehicles will be monitored for related failures. The agency reserves the right to take further action if warranted by new circumstances.The 103 ODI numbers cited above can be viewed at NHTSA.gov under the following ID numbers:11511014, 11510867, 11510318, 11509030, 11505993, 11504989, 11504400, 11502147, 11502082, 11501820, 11501283, 11498439, 11498296, 11496842, 11496335, 11494931, 11494851, 11494252, 11493001, 11492084, 11492070, 11491444, 11491274, 11488858, 11488027, 11487627, 11487416, 11487233, 11486150, 11484924, 11484526, 11484080, 11483948, 11483926, 11483739, 11483723, 11482773, 11482690, 11481077, 11480788, 11480294, 11480052, 11479338, 11479334, 11479252, 11479247, 11479187, 11479094, 11479048, 11478985, 11478953, 11478729, 11478216, 11476892, 11476282, 11470558, 11468994, 11467109, 11466294, 11462746, 11461217, 11456065, 11455367, 11444848, 11436419, 11436376, 11430685, 11428329, 11425083, 11421026, 11420738, 11420735, 11420298, 11418197, 11403926, 11397549, 11366991, 11366757, 11361016, 11359968, 11354569, 11352165, 11350344, 11348799, 11343929, 11343205, 11331947, 11329020, 11319596, 11310529, 11292271, 11288455, 11254787, 11253479, 11253244, 11234622, 11230669, 11230050, 11228240, 11221111, 11143630, 11129392 and 11120228.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Steering Wheel Fastening Bolt Loosens
On March 12th, 2018, Ford Motor Company submitted a Defect Information Report to NHTSA describing a defect in the steering wheel fastening system of approximately 1,301,986 model year (MY) Ford Fusion and Lincoln MKZ. On March 1, 2018, Ford discovered a design change that affected the MY 2014-2018 subject vehicles.…
On March 12th, 2018, Ford Motor Company submitted a Defect Information Report to NHTSA describing a defect in the steering wheel fastening system of approximately 1,301,986 model year (MY) Ford Fusion and Lincoln MKZ. On March 1, 2018, Ford discovered a design change that affected the MY 2014-2018 subject vehicles. The affected population are MY 2014-2016 Fusion and MKZ with manual and power adjust steering columns and MY 2017-2018 Fusion and MKZ equipped with manual adjust steering columns only. The affected populations have steering shafts with a reduced amount of threads for the steering wheel bolt to engage. The thread length was decreased by 5mm in the affected models. Ford stated that another contributing factor was the placement of a nylon locking patch torque retention on the fastening bolt.As a result, the steering wheel bolt may not maintain torque allowing the bolt to loosen and eventually separate from the steering shaft, resulting in a loose or detached steering wheel. The two crashes and one injury noted in Ford?s Defect Information Report are from two legal claims. The first accident is a claim where the driver reported the steering wheel twisted freely on the shaft which caused the driver to lose control.An injury was alleged but no details were provided. The second claim resulted in minor damage to the driver side of the vehicle including a punctured tire. No injury was reported.Ford?s recall remedy procedure will use a bolt that is 17mm longer, providing a more robust steering column thread and torque retention patch engagement. The torque retention feature will be 13mm longer to ensure proper engagement. This investigation is closed based on Ford's recall.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11006953Certain 2014-2015 Model Year Fiesta, 2014-2016 Model Year Fusion, MKZ and 2014-2016 Model Year Transit Connect Vehicles Not Covered in Safety Recall: 20S15 or 23S36 Door Latch Replacement and Inspection
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10233681Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10226752Some 2013-2016 Escape/Fusion/MKZ vehicles may display an error message when updating the All Wheel Drive-ATC Barcode using the IDS service function after installing a new rear drive unit assembly (RDU) or active torque coupling (ATC) clutch assembly. To prevent this error from occurring, enter the universal ATC 4 digit barcode 7772. Once programmed, perform several figure 8 turns at parking lot speeds to verify there is no binding from the all wheel drive (AWD) system. If the vehicle binds in a turn, perform Pinpoint Test A. Refer to the Workshop Manual (WSM), Section 308-07A > Diagnosis and Testing.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10225458Some 2013-2020 Fusion, MKZ and 2013-2018 C-Max vehicles equipped with an HF35 transmission may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park.
- 10225447Some 2015-2018 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure to replace the flexplate, transmission fluid pump, and torque converter.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222526Certain 2014 - 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On REF: Safety Recall 22S02 Certain 2014 - 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On Submitting Owner Letters and Tech Bulletin
- 10222518Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
- 10218898Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.
- 10218621Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
- 10218617Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10214758Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10211957Certain 2014 - 2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles Brake Stop Lamps Remain On - Under Safety Recall 22S02, in some of the affected vehicles, exposure to a high temperature, high humidity, and high salinity environment is causing the brake pedal stop bumper to disintegrate and fall off on some of the affected vehicles resulting in the brake stop lamps remaining on continuously, even when the brake pedal is not applied. If the brake pedal bumper is missing on automatic transmission vehicles, the engine can be started, and the transmission can shift out of park without depressing the brake pedal. For 22R01, owners will be instructed to request a repair under this regional program if their vehicle exhibits brake pedal concerns or if they are concerned about the brake pedals in their vehicles.
- 10211728Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result of a differential or transfer shaft bearing failure and the transmission can be overhauled/rebuilt. Service tools and service parts are now available. Refer to the Workshop Manual, Section 307-01.
- 10211709Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
- 10210392Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
- 10209364Certain 2014-2015 Model Year, Fusion and MKZ and 2015 Model Year Mustang Vehicles - Brake Stop Lamps Remain On. Under Safety Recall 22S02, in some of the affected vehicles, exposure to a high temperature, high humidity, and high salinity environment is causing the brake pedal "stop bumper" to disintegrate and fall off on some of the affected vehicles resulting in the brake stop lamps remaining on continuously, even when the brake pedal is not applied. If the brake pedal bumper is missing on automatic transmission vehicles, the engine can be started, and the transmission can shift out of park without depressing the brake pedal. For 22R01, owners will be instructed to request a repair under this regional program if their vehicle exhibits brake pedal concerns or if they are concerned about the brake pedals in their vehicles.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10205031Touchscreen navigation system - arabic language - blank screen
- 102050102.0L Ecoboost - Fuel odor
- 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
- 1020498649 CFR Part 579.5 Monthly Communications - January 2016
- 10203848Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.
- 10202708Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
- 10201614Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
- 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
- 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10190990Under Safety Recall 20S15, in some of the affected vehicles, the door latches have a pawl spring tab that may break. This condition will typically prevent the door from latching. If the customer is able to latch the door, after repeated attempts to shut the door, these is a potential the door may unlatch while driving, increasing the risk of injury. Ford's analysis indicates that this condition is more likely to happen in states and territories with high ambient temperatures. For 20R01, owners will be notified that if their vehicle exhibits door latching concerns or if they are concerned about the latches in their vehicles, they may request repairs under this regional program.
- 10189767Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.
Every Ford Fusion model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.