2012 Ford Fusion Hybrid
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Ford › Fusion Hybrid › 2012
These records cover every 2012 Ford Fusion Hybrid. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
96 complaints4 involved a crash2 injuries
What owners report most
Latest complaints
- Electrical system · Service brakes · Unknown or other
While driving my 2012 Ford Fusion Hybrid (VIN: [XXX]), the braking system suddenly failed. When applying the brake pedal, there was completely zero brake resistance, and the vehicle failed to engage proper braking power, creating an extremely hazardous driving condition. The vehicle was inspected…
While driving my 2012 Ford Fusion Hybrid (VIN: [XXX]), the braking system suddenly failed. When applying the brake pedal, there was completely zero brake resistance, and the vehicle failed to engage proper braking power, creating an extremely hazardous driving condition. The vehicle was inspected by a certified Ford dealership (Lithia), which officially documented that the vehicle is "UNSAFE TO DRIVE due to having no brake resistance." The diagnostics confirmed that the ABS Hydraulic Control Unit (HCU), the ABS module, and the Brake Master Cylinder have failed and require total replacement. The dealership also noted that the necessary braking parts are currently completely unavailable (backordered/no parts available). This is the exact same safety defect covered under Ford's previous Safety Recall 19S54 (NHTSA Campaign 19V904) for older Fusion models. However, the recall was never expanded to include the 2012 models, despite them using the same problematic braking infrastructure and experiencing identical catastrophic failures. NHTSA needs to investigate and force Ford to expand the recall to 2011-2012 models before this braking defect causes fatal accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 MPH, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle…
The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 MPH, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.
- Steering
The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "Power Steering Malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering…
The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "Power Steering Malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.
- Steering
The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the “Advance-trac System Failure - Service Required” message was displayed. The contact…
The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the “Advance-trac System Failure - Service Required” message was displayed. The contact drove the vehicle home, turned off the vehicle, and noticed that the steering wheel was locked. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failure occurred on two prior occasions and was diagnosed as an Advance-trac system failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 207,000.
- Steering · Tires › Pressure monitoring and regulating systems
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac…
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.
- Air bags
Takata recall. The contact owns a 2012 Ford Fusion Hybrid. The contact checked her VIN online and discovered that her vehicle was included in NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was not made aware of the issue. The…
Takata recall. The contact owns a 2012 Ford Fusion Hybrid. The contact checked her VIN online and discovered that her vehicle was included in NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- Power train
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. The contact stated that several unknown warning lights were illuminated. The contact called roadside assistance. The tow truck driver arrived and repaired the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.
- Steering
TL* the contact owns a 2012 ford fusion hybrid. While driving 5 mph, the advance auto trac and power steering assist warning indicators illuminated. Also, while making a right turn, the steering wheel seized. The contact attempted to steer the wheel, but it failed to steer properly. The contact…
TL* the contact owns a 2012 ford fusion hybrid. While driving 5 mph, the advance auto trac and power steering assist warning indicators illuminated. Also, while making a right turn, the steering wheel seized. The contact attempted to steer the wheel, but it failed to steer properly. The contact turned the vehicle off and back on, placed the vehicle in reverse, and then drive; however, the steering wheel failed. Aaa was contacted and towed the vehicle to heritage ford (2075 edsel ln nw, corydon, in 47112, (812) 738-3284) where it was diagnosed that the steering needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to call nhtsa to file a complaint. The failure mileage was approximately 166,000.
- Air bags
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notification for nhtsa campaign number: 19v001000 (air bags). The contact called hall ford newport news at 877-398-2216 (located at 12896 jefferson avenue, newport news, va 23608) and was informed that the…
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notification for nhtsa campaign number: 19v001000 (air bags). The contact called hall ford newport news at 877-398-2216 (located at 12896 jefferson avenue, newport news, va 23608) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Steering
I was driving and my steering wheel became very stiff. about 30 minutes later there was a red alert on the dash stating service power steering. Then about five minutes later another alert came on and it was yellow that said service advancetrac. After that happened I drove home and the next morning…
I was driving and my steering wheel became very stiff. about 30 minutes later there was a red alert on the dash stating service power steering. Then about five minutes later another alert came on and it was yellow that said service advancetrac. After that happened I drove home and the next morning when I got in my vehicle to leave the steering wheel was completely locked. Even though it IS 2019 I understand the car has years on it but after only having it for three months from the dealership I am extremely upset.
- Steering
TL* the contact owns a 2012 ford fusion hybrid. While driving 20 mph, the contact's husband attempted to turn the steering wheel, but was unable to because it was stiff. The contact heard an abnormal noise and unknown warning indicators illuminated. The vehicle was towed to matthews currie ford…
TL* the contact owns a 2012 ford fusion hybrid. While driving 20 mph, the contact's husband attempted to turn the steering wheel, but was unable to because it was stiff. The contact heard an abnormal noise and unknown warning indicators illuminated. The vehicle was towed to matthews currie ford (located at 130 n tamiami trail, nokomis, fl 34275, (877) 405-7194) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 120,000. *Bf *as
- Steering
TL* the contact owns a 2012 ford fusion hybrid. While driving various speeds, the steering failed and the power steering warning indicator illuminated. Sheehy ford of marlow heights (5000 auth rd, marlow heights, md 20746, (301) 298-0793) diagnosed that the steering sensor system needed to be…
TL* the contact owns a 2012 ford fusion hybrid. While driving various speeds, the steering failed and the power steering warning indicator illuminated. Sheehy ford of marlow heights (5000 auth rd, marlow heights, md 20746, (301) 298-0793) diagnosed that the steering sensor system needed to be repaired. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 150,000. *Bf. consumer stated diagnosed communication had a problem and steering wheel was hard to turn. Dealer had car for 23 days month later same issue. Vehicle was never looked at. Recall was mentioned by the consumer by dealer did not acknowledge it. Consumer has contacted the manufacturer.*jb
- Air bags
Takata recall - every ford dealer service department that I call says that they do not have the replacement airbag parts and are not sure when they are coming in. they seem to be stalling to do the repair or there IS a real issue with supply.
- Air bags
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notification for nhtsa campaign number: 19v001000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Lynch ford (410 us 30, mt vernon, ia 52314)…
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notification for nhtsa campaign number: 19v001000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Lynch ford (410 us 30, mt vernon, ia 52314) confirmed parts were not available to perform the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags · Steering
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notice for nhtsa campaign number: 19v001000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe. The contact had been waiting to schedule an…
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received a recall notice for nhtsa campaign number: 19v001000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable timeframe. The contact had been waiting to schedule an appointment with lorenzo ford (30725 s federal hwy, homestead, fl 33030, 1-(305) 307-8039) for over two years. A loaner vehicle option was not offered. The vehicle was also included in field service action number: 15n01 (epas steering efforts), but the contact had not received a notification via mail. The manufacturer was contacted to address part availability and the manufacturer field service campaign. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
2012 ford fusion. Consumer writes in regards to airbag safety recall. *Ld *tr
- Service brakes
While driving away from my curbside parking spot to go to work, the dashboard lights started flashing and said something along the lines of "break system failure" or "check break systems", and I was unable to brake at all. I managed to change course and pull over and let the car stop on its own.…
While driving away from my curbside parking spot to go to work, the dashboard lights started flashing and said something along the lines of "break system failure" or "check break systems", and I was unable to brake at all. I managed to change course and pull over and let the car stop on its own. Once stopped, I turned the car off and then back on again. I tried to slowly move and then brake, at which time the brakes were successful and stopped the car. I drove the short distance back to my house and took an alternate vehicle. This IS incredibly concerning considering I carry my wife and three children in it and we frequently take long road trips to see family. Had this happened on one of those trips, especially while driving long distances on freeways that tend to bottleneck, the results could have been devastating, not just for us but also others.
- Steering
Power steering failed while driving this vehicle, and it cost over $1,600 to repair. Ford motor company claims this vehicle was not included under nhtsa campaign number 15v34
- Unknown or other
As I was driving down the highway at 75 mph, my control panel starting lighting up with a brake light, ABS light, and traction control light. I was terrified that I wasn't going to be able to stop. As I approached the next exit, I tried stepping on the brakes but it was like pushing on air for a…
As I was driving down the highway at 75 mph, my control panel starting lighting up with a brake light, ABS light, and traction control light. I was terrified that I wasn't going to be able to stop. As I approached the next exit, I tried stepping on the brakes but it was like pushing on air for a good 10-15 seconds before my car would come to a stop. Once the car stopped it would continue to roll slightly. I happen to be taking it for an oil change that day so I had them look at it. I have attached a picture of what the codes read for them. My regular mechanic asked that I take it to a ford dealership. I haven't been able to drive my car to work for a few days because I am a teacher and haven't been able to get it to a ford delaership. After reading articles online and finding this specific article https://www.forbes.com/sites/jensen/2018/04/24/brake-failure-feds-investigate-whether-ford-should-recall-one-million-sedans/#ca8321370c67 I feel that there should be a recall on this very dangerous, scary problem.
- Electrical system · Electronic stability control (esc) · Service brakes
According to ford car needs hcu unit and ecu. Just had the car fully serviced and new brakes all around. Tires are new as well. Ford wants $3000 to replace the hcu and ecu and drain the brake fluid. I think I'm gonna have to scrap the car.
- Air bags
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received notification of nhtsa campaign number: 17v024000 (air bags). The contact called serramonte ford at 650-763-2400 (located at 999 serramonte blvd, colma, ca 94014) and was informed that the parts were not available.…
TL* takata recall. The contact owns a 2012 ford fusion hybrid. The contact received notification of nhtsa campaign number: 17v024000 (air bags). The contact called serramonte ford at 650-763-2400 (located at 999 serramonte blvd, colma, ca 94014) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
- Power train
I pulled my car into a parking spot, using the brake pedal to stop the vehicle and position it in the spot. I removed the key from the ignition and exited the vehicle, assuming the vehicle was in park because I had been able to remove the key from the ignition. Unfortunately, the car was not in…
I pulled my car into a parking spot, using the brake pedal to stop the vehicle and position it in the spot. I removed the key from the ignition and exited the vehicle, assuming the vehicle was in park because I had been able to remove the key from the ignition. Unfortunately, the car was not in park--but was still in drive mode. The car slowly rolled backwards, hitting another parked vehicle behind it. in subsequent attempts to repeat the issue, I was able to remove the key from the ignition when the car was in drive mode--both when the car was stopped and when it was in motion. ford has failed to address the situation, despite my outreach to their legal department. When I took the vehicle to a ford repair center, they tried to charge me upwards of $400 for what IS clearly a serious vehicle malfunction.
- Electronic stability control (esc) · Steering
Vehicle lost power steering one year ago and dealer repaired. vehicle lost power steering again. warning light came on as soon as I turned the wheel on the first corner that power steering and stability needed checking. once vehicle was turned off and back on again, lost all power to the…
Vehicle lost power steering one year ago and dealer repaired. vehicle lost power steering again. warning light came on as soon as I turned the wheel on the first corner that power steering and stability needed checking. once vehicle was turned off and back on again, lost all power to the steering making it extremely difficult to steer the vehicle. very dangerous situation and apparently what they did to fix it the first time was not effective. I see there IS some sort of recall on the 2012 ford fusion hybrids but despite all the complaints nobody has effectively addressed the issue.
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Control unit/module
TL* the contact owns a 2012 ford fusion hybrid. The contact stated that the ABS control module failed and caused irregular braking. The contact had to depress the brake pedal with force to stop the vehicle. The dealer (star ford lincoln, 1101 s brand blvd, glendale, ca 91204) stated that the ABS…
TL* the contact owns a 2012 ford fusion hybrid. The contact stated that the ABS control module failed and caused irregular braking. The contact had to depress the brake pedal with force to stop the vehicle. The dealer (star ford lincoln, 1101 s brand blvd, glendale, ca 91204) stated that the ABS control module needed to be replaced. The manufacturer was not contacted. The vehicle was not repaired. The approximate failure mileage was 80,000.
- Air bags · Steering
Were notified by mail regarding passenger airbag recall. found out about steering wheel issue. unable to drive car. been at least 2 years
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Power Steering Failure
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the…
On September 28, 2016, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE16-011) to investigate claims of power steering assist loss on model year (MY) 2010 Ford Fusion vehicles. During the PE, ODI received 718 unique claims related to the alleged problem with 598 reports indicating the power steering assist failed while driving at various speeds with no warning. Ford Motor Company (Ford) provided 1,851 unique reports and 1,720 warranty claims related to the alleged problem. It should be noted that as the result of investigation PE14-030, Ford conducted a safety recall (15V-340) ofMY 2011-2012 Ford Fusion and other vehicles using the same electric power assist steering unit to rectify incidents of loss of power steering assist. On November 20, 2017, PE16-011 was upgraded to this Engineering Analysis (EA17-004) to further assess the scope, frequency, and consequence of this failure. This was based on an analysis of the subject vehicle complaint data that had indicated an increased likelihood of failure as the vehicles age. At the time, the rate of occurrence of this failure was comparable to previous investigations involving loss of power steering assist including the previously mentioned PE14-030. During the EA, ODI’s analysis of the alleged defect in the subject vehicles identified the following: testing showed minor steering effort changes between “assist” and “no assist”, no root cause identified, a declining failure trend, the ramp-down or reduced assist provided when a DTC is set, a lower failure rate than the recalled Fusion vehicles, and the high age of the vehicles. A safety-related defect trend has not been identified. Accordingly, this Engineering Analysis is closed. See the attached Engineering Analysis Closing Report for details. The closing of this investigation does not constitute a finding by NHTSA that a safety defect does not exist, and ODI will take further actions if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Electric power steering failure
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted…
The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with the model year (MY) 2010 Ford Fusion and Mercury Milan.The system is comprised of a mechanical steering rack-and-pinion gear with torque sensor, electric assist motor, motor position sensor and a power steering control module (PSCM). The PSCM is self-monitoring and designed to detect faults within the system and can store diagnostic trouble codes (DTCs) if a problem is detected.There are 29 potential DTCs the system can detect.Many of these allow the system to go into reduced-assist steering mode by using the default vehicle speed signal should the live speed signal be lost, if voltage to EPAS system falls below 10.7 or goes above 17 volts, the temperature at the PSCM goes above 105C (221F), or if high friction is detected.Some DTCs will cause the system to go into manual steering mode (no assist). On July 1, 2015, Ford filed a Defect Information Report (DIR) identifying a safety related defect in TRW GEN I EPAS systems installed in some of the subject vehicles (NHTSA Recall 15V-340, Ford No. 15S18).The DIR indicated that intermittent electrical connections caused by quality issues associated with conformal coat contamination and ribbon cable pin misalignment within the steering gear motor may lead to a loss of the motor position sensor signal, resulting in a sudden loss of power assist while driving.The recall covers approximately 393,623 vehicles built from September 2010 through February 2012:2011-12 Fusion built SEP 2010 - FEB 2012; 2011-12 Lincoln MKZ built SEP 2010 - FEB 2012; 2011 Milan built SEP 2010 - DEC 2010; 2011-13 Taurus built SEP 2010 - FEB 2012; 2011-13 Flex with 3.5L GTDI engine built SEP 2010 - FEB 2012; and 2011-13 MKS, MKT with 3.5L GTDI engine built SEP 2010 - FEB 2012.The repair consists of updating the PSCM software to prevent a loss of steering assist while driving. The revised software will provide audible and visual warnings to the driver. If one or more of the following DTCs are stored, C1B00-62, C200B-2F, C200B-61, C200B-62, C200C-2F, C200D-49, U0300-00, U2011-49, U2011-61, U3000-46, U3000-49, U3000-61, U3000-72, U3000-96, P07AE-09, the dealer will replace the EPAS system at no charge to the owner.ODI's analysis of failure data for this PE identified a total of 2,584 complaints to ODI and Ford and 9,967 Ford warranty claims related to the alleged defect.The recalled vehicles account for 1,634 of the complaints and 7,311 of the warranty claims.ODI's analysis identified 40 complaints alleging crashes that may be related to loss of steering assist while driving, 20 of which involved vehicles included in Ford's recall.The information available for the alleged crashes were not sufficient to assess specific causes of the incidents or to verify EPAS malfunctions in each case.Most of the crashes were low-speed impacts with curbs or roadside objects resulting in wheel or minor body damage.None of the injury claims indicated medical attention was required.In addition, statistical modeling of the failure data by NHTSA's National Center for Statistics and Analysis projected 10-year failur
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10250305When performing any transmission fluid change or topoff involving Motorcraft Premium ATF, MERCON V has replaced all versions of Motorcraft Premium ATF and can be used going forward. Mixing Motorcraft Premium ATF and MERCON V in the same transmission is acceptable. After 31-Jan-2024, Motorcraft Premium ATF will no longer be manufactured and will only be available until inventory depletes.
- 10236689Some 2010-2012 Fusion/Milan and 2011-2012 MKZ vehicles equipped with a 2.5L or 3.0L engine and electronic power assist steering (EPAS), a remanufactured replacement steering gear (MU2Z-3V504-ARM) is available which is significantly less expensive than a new replacement gear. When conducting repairs that are customer pay, offer the customer a remanufactured gear when possible. This would include vehicles not included in field service action (FSA) 15N01 (built on or before 7-Sep-2010) or vehicles included in FSA 15N01 that have exceeded the 10 year/150,000 mile terms of the program.
- 10234103Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.
- 10222465Certain 2010 2012 Model Year Fusion / MKZ / Milan Hybrid Vehicles Hybrid Battery Reduced Electric Vehicle Operation BECM and PCM Software Update In all the affected vehicles, outdated software may result in reduced EV-only mode performance earlier in the life of the vehicle than intended.
- 10209374Certain 2005-2014 Mustang, 2005-2006 GT, 2004-2011 Ranger, 2006-2012 Fusion & MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge & MKX Vehicles Driver & Passenger Airbag Module Quality Control Inspection: Ford Motor Company has determined that some vehicles claimed by dealers as repaired under Takata Airbag Safety Recalls 15S21, 17S42, 18S02, 19S01, and 21S12 may not have received the claimed repairs. The propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov.
- 10174404Some 2010-2012 Fusion hybrid electric vehicles (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation around 10 years of vehicle age and beyond. This may be due to software in the battery energy control module (BECM) and the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the BECM and PCM.
- 10167224Some 2010-2012 Fusion hybrid electric vehicle (HEV), 2010-2011 Milan HEV and 2011-2012 MKZ HEV vehicles may experience reduced electric vehicle operation and increased gasoline engine operation. Do not attempt repairs at this time. Engineering is investigating, monitor OASIS for updates.
- 10058453Ford/lincoln: when flat towing vehicle, battery will drain, due to manual instruction of key remaining in accessory position. Model 2010-13 fusion, 2010-11 milan, 2011-12 MKZ.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10053361Ford: vehicles may received invalid data from accessory protocol interface module (dtc u0554:00) from generic function module during diagnostic self tests. Model 2012-2013 focus electric, c-max/fusion/mkz hybrid, energi.
Every Ford Fusion Hybrid model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.