2011 Freightliner Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Freightliner › Sprinter 2500 › 2011
These records cover every 2011 Freightliner Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Freightliner Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Mercedes-benz IS recalling certain model year 2008-2011 2500 and 3500 sprinter vehicles equipped with an optional three-seat bench in the passenger compartment. the seat benches in the second seating row may have been equipped with safety belts that do not meet the minimum requirements of federal motor vehicle safety standard 208, "occupant protection in…
Risk and remedy
Risk
In the event of a crash, the safety belts in these vehicles may not perform as required such that a seat occupant may not be properly restrained, increasing the risk of injury or death in the event of a crash.
Remedy
Mercedes-benz will inspect and replace any seat belt assemblies that do not meet the requirements free of charge. the safety recall began on july 15, 2011. owners may contact mercedes-benz at 843-695-5000.
Sprinter IS recalling certain model year 2010-2011 freightliner 2500 sprinter and mercedes-benz sprinter vehicles equipped with an emergency exit window. the adhesive bond between the glass and the hinge on the top of the window may loosen.
Risk and remedy
Risk
The emergency exit window may separate from the body and could fall increasing the risk of injuries to the passenger or driver.
Remedy
Dealers will replace the emergency exit window if necessary free of charge. the safety recall began on february 11, 2011. owners may contact sprinter at 1-201-573-0600.
Owner complaints
1 complaints
Latest complaints
- Electrical system › Wiring › Fuses and circuit breakers
The contact owns a 2011 Freightliner Sprinter 2500. The contact stated that the vehicle failed to start-up. The contact stated that he replaced the battery; however, the vehicle still failed to start-up. Upon investigating, the contact became aware that there was an unknown TSB associated with the…
The contact owns a 2011 Freightliner Sprinter 2500. The contact stated that the vehicle failed to start-up. The contact stated that he replaced the battery; however, the vehicle still failed to start-up. Upon investigating, the contact became aware that there was an unknown TSB associated with the failure. As stated in the TSB, the contact replaced the fuse and was able to restart the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 40,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 10232553Check NOx Sensors
- 102147302020060005 Modification to the emissions control system
- 102147292020040008 Modification to the emissions control system
- 10212902Modification to the emission control system.
- 10212816Modification to the emission control system.
- 10194373EMC 2 SCN Coding
- 10181196Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (?AEM?) for the affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into commerce, or exported from the United States to another country, until after the AEM described in this notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost to the Owner/Lessee.
- 10156372Technical Publications Ordering
- 10156360Reminder: Paper Service Bulletin Mailings Are Discontinued
- 10156351Reminder: Paper Service Bulletin Mailings Are Discontinued
- 10144086Status of Parts Ordering - Sprinter
- 10134831Status of Parts Ordering - Sprinter
- 1012881314TL5 ABS Power Line Carrier Converter Available Through PDC
- 1012881214TL2 DD Platform Engine Stand Adapter W060589023100
- 1012881114TS19 DD Platform High Pressure Fuel Lines
- 10128809713-14 Symptom Diagnostics - Combustion Gas in Coolant
- 10128808715-14 Symptom Diagnostics - Coolant Los
- 10128807714-14 Symptom Diagnostics - Low Engine Compression
- 10128806712-14 Engine Coolant Temperature
- 1012878914-028 Remy Extended Coverage Direct File
- 1012878814-027 Detroit's New Consolidated Labor Operations (CLOs
- 1012878714-026-DLR SelecTruck Warranty Enhancements
- 1012878514-024-DLR DTNA & JAD Highlights - Q1 & Q2
- 1012878414-023 Detroit Axles Pre-Approval Changes
- 1012878314-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
- 1012877320-73 - CANCELED: Cascadia Radiator Update?EPA10 with DDC Engines
- 1012877220-75 - CANCELED: Cascadia Radiator Update?EPA10 with Cummins ISX Engines
- 1012874416TS7 Reman Diesel Particulate Filter Serial Number
- 1012873216-011 New Detroit Camshaft Housing Seal Standard Repair Time
- 10128731Warranty Recognition Program Suspension
- 1012873016-009R_OWL Enhancements
- 10128729New Detroit Bearing Failure Analysis Standard Diagnostic Time
- 10128728Canadian Warranty Parts Return Address Change
- 1012871917-026 Holiday Closure 2017
- 1012871517TL25 TruckCam? Alignment System
- 1012871317CSA25 New Method for Uploading Diagnostic Log Files to the CSC
- 1012871217CSA24 Holiday Schedule for the Detroit Customer Support Center
- 1012871117CSA23r Detroit CSC closed December 14, 2017 from 11:15 am - 1:15 pm Eastern Time
Every Freightliner Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.