2014 GMC Acadia
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2014 GMC Acadia. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2014 GMC Acadia. Newest first.
General Motors, LLC (GM) is recalling certain 2014-2017 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
Dealers will replace the driver's air bag module, free of charge. GM began mailing final owner letters February 23, 2024 and will continue mailing through December 2025. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N232404980.
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Risk and remedy
Risk
Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy
GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally…
Risk and remedy
Risk
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through…
Risk and remedy
Risk
If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy
General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately.
Risk and remedy
Risk
An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will reprogram the ECM to correct the fuel gauge reading, free of charge. The recall began on June 27, 2014. Owners may contact General Motors at 1-800-521-7300 (Buick), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14007.
General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles…
Risk and remedy
Risk
If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy
General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and GMC owners at 1-800-462-8782. General Motors' number associated with this recall is 14048.
Owner complaints
463 complaints15 involved a crash2 involved a fire17 injuries
What owners report most
Latest complaints
- Power train
Im assuming a torque converter shudder is happening and RPMs bounce. Its pretty random. Happens before shifts after shifts and while cruising at a steady speed. Drain and fill did not fix it.
- Air bags
The contact owns a 2014 GMC Acadia. The contact stated that while driving at an undisclosed speed, the traction control, Stabili-Trak, and the air bag warning lights were illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the failure was associated…
The contact owns a 2014 GMC Acadia. The contact stated that while driving at an undisclosed speed, the traction control, Stabili-Trak, and the air bag warning lights were illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the failure was associated with a recent air bag replacement recall repair. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer; however, the dealer declined to inspect the vehicle. The contact was informed that the failure was not associated with the recall repair. The contact stated that the failure had occurred on the same day that the vehicle was repaired under NHTSA Campaign Number: 23V334000 (Air Bag). The failure had occurred while driving from the dealer lot. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 178,000.
- Engine · Power train
The contact owns a 2014 GMC Acadia. The contact stated that while in park(P), the vehicle rolled, requiring the driver to turn off and restart the vehicle, and the vehicle successfully shifted in park(P). Additionally, the contact stated that while driving at various speeds, the vehicle jerked. The…
The contact owns a 2014 GMC Acadia. The contact stated that while in park(P), the vehicle rolled, requiring the driver to turn off and restart the vehicle, and the vehicle successfully shifted in park(P). Additionally, the contact stated that while driving at various speeds, the vehicle jerked. The contact stated that while driving 60-65 MPH, the vehicle shut off, and the steering wheel and the wheels locked up. The contact was barely able to pull over to the side of the road, where the contact waited before restarting the vehicle. The contact stated that the Check Engine warning light was recently illuminated. The vehicle was towed to two independent mechanics, where several diagnostic trouble codes associated with the transmission and the transmission module and solenoid were retrieved. The contact was then referred to a transmission specialist, where the vehicle was towed and was being diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 160,000.
- Electrical system
On Sunday June 7, 2026 my husband drove our 2014 GMC Acadia to work. We both work at MSY - Louis Armstrong New Orleans International Airport for United Airlines. After he parked in the employee garage that is located in at the old terminal and got on the employee shuttle, the passenger tail light sparked a fire. Airport operations responded with the fire department that is stationed at the airport.
- Air bags · Electrical system · Unknown or other
Unknown
- Engine
Engine randomly shuts off when driving for no reason. Will restart and check engine light comes on. Has now happened three times , twice to me in traffic. One of those the car went into a limp mode where it wouldn't drive above 30mph at most. This is very unsafe in the middle of highway traffic.…
Engine randomly shuts off when driving for no reason. Will restart and check engine light comes on. Has now happened three times , twice to me in traffic. One of those the car went into a limp mode where it wouldn't drive above 30mph at most. This is very unsafe in the middle of highway traffic. The second happened approaching a traffic light , I put the car into neutral and luckily it restarted and check engine light came on. The third time my wife had her friends in the car and it shut off at a light , she had no idea what to do. I had her stay there and brought her our other car. I have read this is caused by a known fuse box issue. They should be made to fix this problem before someone gets seriously hurt driving in traffic.
- Air bags
The contact owned a 2014 GMC Acadia. The contact stated that while driving at an undisclosed speed, the contact was avoiding crashing into another vehicle when the contact's vehicle crashed into a tree. The air bags did not deploy. The contact stated that some good Samaritans assisted the contact…
The contact owned a 2014 GMC Acadia. The contact stated that while driving at an undisclosed speed, the contact was avoiding crashing into another vehicle when the contact's vehicle crashed into a tree. The air bags did not deploy. The contact stated that some good Samaritans assisted the contact in getting out of the vehicle. The contact stated that the vehicle was totaled when it crashed into a tree. In addition, the contact stated that within 5–10 minutes later, the vehicle was engulfed in fire. The local fire department arrived and extinguished the fire. The contact stated that the vehicle was consumed in the fire. The vehicle was condemned as a total loss by the insurance company. The vehicle was towed to a local tow yard. The contact declined medical transport to the local medical center, however the following day, the contact went to the local medical center. The contact sustained cuts and abrasions on both legs and knees primarily, cuts and abrasions to the right and left arms, a large bruise on the left side of the chest, right side of chest pain, and severe pain in the right shoulder and back. In addition, the contact stated that on February 02, 2026, the vehicle was serviced for an unknown recall repair in which the driver's side air bag was replaced. The dealer was made aware of the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 138,000.
- Exterior lighting · Exterior lighting › Turn signal
The contact owns a 2014 GMC Acadia. The contact stated that for several years, the headlight bulbs were replaced several times. The contact used several different brands of headlight bulbs, but the bulbs failed prematurely. The contact stated that the headlight bulbs were dim while using the low…
The contact owns a 2014 GMC Acadia. The contact stated that for several years, the headlight bulbs were replaced several times. The contact used several different brands of headlight bulbs, but the bulbs failed prematurely. The contact stated that the headlight bulbs were dim while using the low beam or the high beam headlights. Additionally, the turn signals failed to properly operate while engaging the turn signal lever. The contact stated that the sound for the turn signals was occasionally inoperable. The vehicle was taken to the same independent mechanic, who was unable to determine the cause of the failure. The vehicle was not taken to a local dealer for a diagnostic test. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 135,000.
- Air bags
called dealer faulkner gmc multiple times while recall was in force they kept saying they would schedule me when part was available found out that recall was over never got the airbag replaced this is a serious safety defect that needs to be fixed please investigate
- Electrical system
The contact owns a 2014 GMC Acadia. The contact stated that while driving approximately 20 MPH, the transmission shifted from 2nd gear to 3rd gear, and the vehicle shuddered before shifting. The failure also occurred while shifting from 4th gear to 5th gear. The contact ran a diagnostic scan and…
The contact owns a 2014 GMC Acadia. The contact stated that while driving approximately 20 MPH, the transmission shifted from 2nd gear to 3rd gear, and the vehicle shuddered before shifting. The failure also occurred while shifting from 4th gear to 5th gear. The contact ran a diagnostic scan and retrieved information for a loss of communication between the TCM and BCM. The failure was intermittent, and there was no warning light illuminated during the failure. The contact stated that the failure was associated with NHTSA Campaign Number: 14V614000 (Electrical System); however, the contact was advised by a local dealer and the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 147,000.
- Electrical system · Engine · Unknown or other
After I put my car in park my daughter and I were still in the vehicle for a few minutes getting our things with the engine still running. I got out to get something from the back seat, my daughter got out the passenger door and made it to the driver side as I was closing the back passenger door. I…
After I put my car in park my daughter and I were still in the vehicle for a few minutes getting our things with the engine still running. I got out to get something from the back seat, my daughter got out the passenger door and made it to the driver side as I was closing the back passenger door. I was about to get back on the car to get the rest of my things and turn the ignition off but before I could my car was rolling backwards out of the driveway into the street. I was able to jump in the vehicle and put my foot on the brake and the put the gear into Park. There’s no way possible I didn’t put it in Park with me getting out already and my daughter couldn’t have accidentally shift the gear because she couldn’t have been able to get out, close the door and make it to the driver side before it started rolling away. Once I got the car stopped, I noticed the driver seat was now all the way to the steering wheel and completely to the floor with the headrest also tilting inwards and now the electrical for the seat will not work. There is a recall for this issue but my vin# is not included. I cannot even drive my car now because the seat is so far up and inclined. what if the seat moves up more while I’m driving and it has me pinned between the steering wheel and the seat. I don’t feel safe driving it, having my daughter as a passenger and it’s really not safe to be on the road. I’m still paying on this car and now i won’t even be able to drive to work. So I’ll probably lose my job. This car has multiple issues and I think is an electrical problem. It’s also a known major defect on this model but still not a recall for my vin #! None of my interior sound works. Speakers, blinkers, alerts, back up camera. The auto start won’t start, I have to press the key fob multiple times to lock and unlock. This car is extremely unsafe to drive and I strongly feel my cars vin# should be listed under the recall. Its going to really affect my daily life and means of income. Lemon!
- Air bags
Acadia Denali had Takata air bag inflater replaced, service air bag light is still on. Dealer stated there is a side air bag problem as well. 2014 Acadia’s had previous recall for side airbag issues, most likely is same issue the vehicle isn’t listed. Contacting corporate regarding issue.
- Electrical system · Engine · Power train
My 2014 GMC Acadia constantly displays “Service Stabilitrak,” “Service Traction Control,” ABS, brake, and check-engine warning lights. The vehicle will not accelerate past 40 mph under normal driving. Recently, the vehicle began showing “Engine Power Reduced” randomly without any warning, and the…
My 2014 GMC Acadia constantly displays “Service Stabilitrak,” “Service Traction Control,” ABS, brake, and check-engine warning lights. The vehicle will not accelerate past 40 mph under normal driving. Recently, the vehicle began showing “Engine Power Reduced” randomly without any warning, and the vehicle loses power suddenly. The OBD2 code P1682 (Ignition 1 Circuit/Relay failure) appears every time. This issue has caused the vehicle to jerk, lose acceleration, and even stall in the middle of an intersection during rush-hour traffic while my children were in the car, creating a serious safety hazard. These warnings and symptoms are constant, and the power-reduction events occur unpredictably. No official inspection has been completed by the manufacturer. The failed component is still in the vehicle and available for inspection. The malfunction affects traction control, stability control, braking systems, and engine power, putting occupants and other drivers at risk.
- Air bags · Electrical system · Seat belts
The contact owns a 2014 GMC Acadia. The contact stated that while at a stop, the vehicle experienced a loss of automotive power. In addition, the contact stated that upon further inspection, the fuel gauge failed to properly display the fuel level. No warning light was illuminated. The vehicle was…
The contact owns a 2014 GMC Acadia. The contact stated that while at a stop, the vehicle experienced a loss of automotive power. In addition, the contact stated that upon further inspection, the fuel gauge failed to properly display the fuel level. No warning light was illuminated. The vehicle was towed to a local independent mechanic, where the unknown repairs were made; however, the traction control, ABS, Stabili-trak, and seat belt warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to NHTSA Campaign: 14V614000 (Electrical System), 14V266000 (Seat Belts), 21V246000 (Air Bags), and 14V223000 (Electrical System, Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
- Electrical system · Engine
Vehicle is randomly stalling or going into limp mode when driving. Has done it in intersections, driving down the hight way and even stopped in a parking lot. No warning but throws codes unrelated to the problem. I’ve been told that it shuts off half of my engine randomly while running and that…
Vehicle is randomly stalling or going into limp mode when driving. Has done it in intersections, driving down the hight way and even stopped in a parking lot. No warning but throws codes unrelated to the problem. I’ve been told that it shuts off half of my engine randomly while running and that contributes to the stall. Can cause accident if stalls while turning or even if in wrong lane on high way. You loose all power steering and basically have to coast to safety. Sometimes it re starts some times your stuck there with no reasons for it to not re start. Usually it starts same day when this happens but hours later. Sometimes it stutters and you know it’s coming but not often will you get this warning. I’ve replaced every thing in every code it’s thrown and still can’t go a week without stalling out. Very unsafe for families just trying to go anywhere. Has done in an hour into a trip or three minutes down the road. All weather conditions as well. I’ve had it to two different garages with no luck yet. Have found a bulletin on wiring for the fuse box which seems promising for the issue but am worried about putting more money into something so unreliable. At this point it’s dangerous to drive and is a safety hazard.
- Air bags
Service airbag warning light
- Electrical system · Engine
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash. NHTSA ID Number: 14V614000 Manufacturer General Motors LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected: 106307 Summary General Motors LLC (GM) is recalling certain model year…
If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash. NHTSA ID Number: 14V614000 Manufacturer General Motors LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected: 106307 Summary General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short. Remedy GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515. Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. 22 Associated Products 26 Associated Documents
- Fuel/propulsion system
Fuel gauge is incorrect. It says I went 20 miles when I only went two. Then when car is in park the gauge goes back up but when moving the gauge goes down quickly. This had caused me to run out of Gas when I shouldn’t have and it’s adding miles to my odometer that I never went or it’s fluctuating…
Fuel gauge is incorrect. It says I went 20 miles when I only went two. Then when car is in park the gauge goes back up but when moving the gauge goes down quickly. This had caused me to run out of Gas when I shouldn’t have and it’s adding miles to my odometer that I never went or it’s fluctuating and that’s faulty. NHTSA CAMPAIGN NUMBER: 14V223000 Inaccurate Fuel Gauge Reading An inaccurate fuel gauge may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash. NHTSA ID Number: 14V223000 Manufacturer General Motors LLC Components ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE Potential Number of Units Affected: 51640 Summary General Motors LLC (GM) is recalling certain model year 2014 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles manufactured March 26, 2013, through August 15, 2013. In the affected vehicles, the engine control module (ECM) software may cause the fuel gauge to read inaccurately. Remedy GM will notify owners, and dealers will reprogram the ECM to correct the fuel gauge reading, free of charge. The recall began on June 27, 2014. Owners may contact General Motors at 1-800-521-7300 (Buick), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14007. Notes Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov. 3 Associated Products 12 Associated Documents
- Electrical system · Engine · Vehicle speed control
Got onto the interstate and suddenly my car stopped but didn’t kill. My traction control light said off and then it said reduced engine power and my fuel went down to E. I couldn’t go but my car was still running. I killed it then waited a minute and started it again and it started moving slowly.…
Got onto the interstate and suddenly my car stopped but didn’t kill. My traction control light said off and then it said reduced engine power and my fuel went down to E. I couldn’t go but my car was still running. I killed it then waited a minute and started it again and it started moving slowly. Then it said service stabliltrak and traction system but since the light have went off. Around the same time I started hearing popping and crackling sounds from my speaker and now I have no interior sound at all just popping sounds no matter if my car is started or not. I’m scared it’s going to catch on fire or something
- Air bags
See attached document for complaint.
- Air bags
The contact owns a 2014 GMC Acadia. The contact received recall notification of NHTSA Campaign Number: 23V334000(Air Bags), and the vehicle was taken to the dealer several times for the recall repair; however, the contact was informed that the wrong parts were received. The contact was informed…
The contact owns a 2014 GMC Acadia. The contact received recall notification of NHTSA Campaign Number: 23V334000(Air Bags), and the vehicle was taken to the dealer several times for the recall repair; however, the contact was informed that the wrong parts were received. The contact was informed that the wrong color of part had been delivered. The contact stated that the issue had persisted for months. The manufacturer was made aware of the issue, and the contact was informed that the dealer would be contacted regarding the issue. Additionally, the contact stated the recall safety risk was major, and the contact was afraid that the vehicle would experience the failure. The contact had not experienced a failure.
- Air bags
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer…
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
- Air bags
The contact owns a 2014 GMC Acadia. The contact was advised about the VIN being included in NHTSA Campaign Number: 23V334000 (AIR BAGS) at the point of sale. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had…
The contact owns a 2014 GMC Acadia. The contact was advised about the VIN being included in NHTSA Campaign Number: 23V334000 (AIR BAGS) at the point of sale. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Received a safety recall and called Greg Lair GMC to schedule repair. Service guy told me the part is backorder. Called first of June and dealer still says part backorder. Letter said the parts were available. Is the dealership just not wanting to comply with this recall?
- Fuel/propulsion system
Gas gauge is incorrect. When I put fuel in the tank within min gauge drops to empty. Car sputters when idling. Car stalled 10x or more. Fuel pump has been replaced. Fuel pump module has been replaced. Did not fix the problem.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard…
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
- Seat Belt Anchor Cable Failure
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY)…
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011990This service bulletin provides a procedure to clean the back side of the rims and rotors and to correct the customer concern of wheel clicking.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006849This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
Every GMC Acadia model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.