2003 Infiniti G35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › G35 › 2003
These records cover every 2003 Infiniti G35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2003 Infiniti G35. Newest first.
Zf service IS recall certain clutch kit assemblies, part number sx: k70358-01, shipped to wholesalers as service parts between september 1, 2010, and march 8, 2011. these service parts are intended for use on model year 2003-2006 nissan 350Z and infiniti G35 vehicles. the sx: k70358-01 clutch kit contains an oversized clutch disc.
Risk and remedy
Risk
An oversized clutch disc could cause the vehicle to move unintentionally on the initial start-up, if the driver does not follow the installation instructions and fails to use the service brakes while the hand brake IS not applied. unintentional movement of the vehicle could result in a crash or possible injury to persons outside the vehicle.
Remedy
Zf service notify wholesalers to return any affected clutch kit assemblies still in inventory for free replacement kits. this condition will correct itself after the first start-up and usage of the clutch kit. however, if an owner IS not satisfied with its performance, zf services will reimburse the owner for the cost of the replacement clutch kit and a reasonable amount for its installation. the safety recall began on july 13, 2011. owners may contact zf services at 1-800-321-0784 ext. 6748.
Certain aai motorsports combination lamps sold as replacement lamps for use on the above list passenger vehicles. combination lamps not equipped with amber side reflectors fail to conform with the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment."
Risk and remedy
Risk
Lack of amber side reflectors in the lamps will decrease lighting visibility to other drivers and may possibly result in a vehicle crash
Remedy
Aai motorsports will notify owners and replace the lamps free of charge. the recall began on august 1, 2006. owners may contact aai motorsports at 909-923-9188.
On certain passenger and sport utility vehicles, the fuel filler hose may crack and result in fuel leakage from the hose while refueling.
Risk and remedy
Risk
Fuel leakage in the presence of an ignition source could result in a fire.
Remedy
Dealers will replace the fuel filler hose. recall began on february 27, 2006, for nissan owners, and on march 13, 2006, for infiniti owners. owners may contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain passenger vehicles, the circuit board for the crank position sensor or cam position sensor may have an improper solder joint due to solder deformation caused by heat stress accelerated by the existence of flux residue during the soldering process.
Risk and remedy
Risk
This could cause the "service engine soon" warning light to come on, create a no start condition, cause reduced engine power, or cause the engine to stop running without warning during vehicle operation, which could result in a crash.
Remedy
Dealers will replace the crank position sensors. Camshaft position sensor(s), and in some cases, the variable timing control sensor(s). vehicles involved in a previous recall campaign, 01v357, are also included in this new campaign. the replacement sensors used in that campaign are also affected. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain sedan and coupe model vehicles, the brake stop lamp switch may malfunction.
Risk and remedy
Risk
If this occurs, the brake lamps will not illuminate when the brake IS applied, which could result in a crash without warning.
Remedy
Dealers will replace the brake lamp switch. owner notification began on june 23, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
Certain sedans fail to comply with the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." in the assembly of the headlamps, it IS necessary to have a means to adjust the headlamps. tamperproof caps to prevent horizontal adjustment of the headlamps are then installed. some of these…
Risk and remedy
Remedy
Dealers will install the missing tamperproof caps on the headlamp assemblies. owner notification began january 20, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
On certain passenger vehicles, the fuel hose connection for the outlet of the fuel pump which IS located at the top of the fuel tank may not have been properly attached when the vehicle was assembled and could come loose while driving or when starting the engine.
Risk and remedy
Risk
If the connection comes loose while driving, the engine will stop running due to lack of fuel, increasing the risk of a crash. also, if the connection comes loose while driving or attempting to start or restart the engine, some fuel will discharge from the fuel pump. if this should occur in the presence of an external ignition source, a fire could result.
Remedy
Dealers will inspect and, if necessary, properly attach the fuel hose to the fuel pump. owner notification IS expected to begin october 7, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact infiniti at 1-800-662-6200.
Owner complaints
533 complaints15 involved a crash5 involved a fire5 injuries
What owners report most
Latest complaints
- Air bags
Desde que lo compré nuevo (2002) la luz que indica la bolsa de aire del conductor (chofer) prende luz roja y parpadea ( intermitente, prende y apaga ) a su debido tiemkpo lo lleve al consecionario de infiniti pero en dos oportunidades me dijeron que regrese , no pudieron arreglarlo.
- Engine · Fuel/propulsion system
my g35 dies randomly i tried to have nissan in garden city kansas to fix they said they dont work on recalls not safe to drive 3 hours to Wichita kansas im not sure what todo
- Fuel/propulsion system
My car leaks fuel under rear if I am fueling. Can only add 2 to 3 gallons of fuel or fuel will spill. Also having the camshaft sensor issue. Car was on recall list for all 7 recalls and vin. Check says all have been fixed by previous owner. The same problems are happening again. You should do another recall
- Exterior lighting
The contact owns a 2003 Infiniti G35. The contact received notification of NHTSA Campaign Number: 03V200000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The…
The contact owns a 2003 Infiniti G35. The contact received notification of NHTSA Campaign Number: 03V200000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that the parts needed for the recall repair had been discontinued. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system
The ignition switch will not return to selection 3 after cranking.
- Engine
The car engine cuts off / stalls while driving. This has happened multiple times. When driving on highway, the engine stops running, the car loses all power, and it is very difficult to restart the car. I had the car inspected and the local mechanic stated the crankshaft sensor/ camshaft censor is…
The car engine cuts off / stalls while driving. This has happened multiple times. When driving on highway, the engine stops running, the car loses all power, and it is very difficult to restart the car. I had the car inspected and the local mechanic stated the crankshaft sensor/ camshaft censor is not working properly and he believed this was on recall, but Infiniti stated that my car is not covered. This is extremely dangerous - call stalls in the middle of the road with no power at all.
- Power train
The contact owns a 2003 Infiniti. The contact stated that while driving at various speeds with the accelerator pedal was depressed, the transmission lever shifted inadvertently into neutral(N) for several few seconds and then remained in drive(D). The contact stated that the check engine, automatic…
The contact owns a 2003 Infiniti. The contact stated that while driving at various speeds with the accelerator pedal was depressed, the transmission lever shifted inadvertently into neutral(N) for several few seconds and then remained in drive(D). The contact stated that the check engine, automatic transmission, and ABS warning lights were illuminated. Additionally, the contact stated that there was a constant gasoline odor present inside and outside of the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the crankshaft sensor and the camshaft position sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 98,515.
- Electrical system
Complete center console not working. Stuck on auto a/c with no way to defrost windshield and it was raining. No modes work, no cd, no radio, no heat, no defrost- front or rear. I have already had this happen before, replaced motherboard and it cost me 1200.00 and that was in 2011. Now it has…
Complete center console not working. Stuck on auto a/c with no way to defrost windshield and it was raining. No modes work, no cd, no radio, no heat, no defrost- front or rear. I have already had this happen before, replaced motherboard and it cost me 1200.00 and that was in 2011. Now it has happened again. This is very unsafe. I had my children with me and it started raining and we couldnt get the windshield or rear to defrost so I couldnt see. Why arent all 2003's covered under the recall?????
- Engine · Unknown or other
Twice while driving approximately 70 mph on the freeway, the engine shut off without warning and the service engine soon warning indicator illuminated. The vehicle coasted. There was no shoulder to pull over to. I put it in neutral and it restarted. The vehicle was taken to an independent mechanic…
Twice while driving approximately 70 mph on the freeway, the engine shut off without warning and the service engine soon warning indicator illuminated. The vehicle coasted. There was no shoulder to pull over to. I put it in neutral and it restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft and crank sensor failed. I looked online and saw a recall for the cam shaft and crank sensors for the, 2003 Infiniti G35. However, when I called, I was told that my vin was not included in the recall. The failure mileage was 230,000.
- Air bags
The contact owns a 2003 Infiniti G35. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was unavailable.
- Electrical system · Seats · Suspension
Been having problems lately with the engine light coming on and the slip and vdc light also
- Fuel/propulsion system
My car leaks fuel under rear if I am fueling. The pump shuts off and I have to do a tiny amount at a time. Can only add 2 to 3 gallons of fuel. Car was on recall list for all 7 recalls and vin. Check says all have been fixed by previous owner. The same problems are happening again. You should do another recall.
- Electrical system · Visibility/wiper
TL* the contact owns a 2003 infiniti G35. The contact stated that the climate control feature on the vehicle was inoperable. The contact stated that due to the failure, the defroster was also inoperable. Holman infiniti located at 577 NJ-38, maple shade township, nj 08052 was contacted by phone and…
TL* the contact owns a 2003 infiniti G35. The contact stated that the climate control feature on the vehicle was inoperable. The contact stated that due to the failure, the defroster was also inoperable. Holman infiniti located at 577 NJ-38, maple shade township, nj 08052 was contacted by phone and informed of the failure. The contact was informed that the vehicle was not subjected to a recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.*dt*jb
- Electrical system
My infiniti climate control has quit working which has left me with a car with no heat or defrost unable to drive in the winter. Their was a recall on many 2003 G35 but I have been told that my car isnt covered. Seems too much of a coincidence my car IS doing exact complaint on many other cars.
- Engine
TL* the contact owns a 2003 infiniti G35 sedan. The contact stated that while making a left turn at an intersection to the highway the vehicle seized with the check engine warning light illuminated. The contact managed to veer to the shoulder of the roadway. The vehicle was turned off and back on…
TL* the contact owns a 2003 infiniti G35 sedan. The contact stated that while making a left turn at an intersection to the highway the vehicle seized with the check engine warning light illuminated. The contact managed to veer to the shoulder of the roadway. The vehicle was turned off and back on operated as designed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine failed an needed to be replaced. The vehicle was not repaired. The failure recurred. The dealer (louisville infiniti 8 autocenter dr, louisville, ky 40299 502-499-5075) was contacted about the failure and confirmed that the vehicle was not subjected to any recalls. The manufacturer was made aware of the failure and informed. The failure mileage was approximately 23,000. *tr
- Electrical system
While your driving you lose control of heating controls. It was raining and I had to defrost windows. Well it started heating the floor and I could not control where to direct heat. And note the radio doesn't work when it occurs as well.
- Engine
My car was going good for 3 years and out of nowhere it stopped getting gas or throttle like it should and it's been sitting for a week now... Ima have to get checked or something but out of nowhere my car would start but not throttle properly and would slip and all my lights would go in my car..
- Electrical system
Crankshaft angle sensor and camshaft position sensor both failed causing vehicle to stall at low rpm's (engine dies loosing brakes and steering). Infinity recall #r3021 has this problem yet my vehicle not included in this recall for some reason. Called infinity and they will not help me. What are my options? My cost IS $621.86 repairs and diagnosis.
- Electrical system · Exterior lighting
The complete console lighting has gone out in my car. It only works when the exterior lights are off. Not able to drive at night and difficult to drive during daylight due to not being able to see the speedometer. Very much a safety issue.
- Fuel/propulsion system
First off I'm confused by the recall information .i hate having to guess but it's really unclear if the report means that there are no recalls or that they have been fixed aallready.i'm not original owner , I purchased the vehicle and have noticed terrible gasoline smell and leakage..i looked this…
First off I'm confused by the recall information .i hate having to guess but it's really unclear if the report means that there are no recalls or that they have been fixed aallready.i'm not original owner , I purchased the vehicle and have noticed terrible gasoline smell and leakage..i looked this up and it appears to be an issue the vehicle has had a recall about..i dont know if this has been fixed but I've never had a car with this problem in 30+ years of driving ..and if it has been fixed its obviously leaking again because you can see it on ground and smell it driving it and or parked badly..so what do I do ...you can smell it parked and driving ..it does appear to be leaking out parked there IS a mid sized puddle under car over night the size of a small tea cup saucer..you can smell this in cabin driving ...the recall says something about this issue but I do not understand if it has or has not been fixed previously ..and if it has and it's doing it again then can it be fixed again..
- Electrical system
The charger port had some sort of malfunction and my car was burned to the frame. It was parked in my drive way and had been since 8:00 p.m police officers where coming in my front door at around 2:00 a.m. My car was engulfed in flames.
- Engine
TL* the contact owns a 2003 infiniti G35. While driving at an unknown speed, the vehicle began to decelerate. When the accelerator pedal was depressed, the vehicle would not exceed 2 mph. Also, the battery warning indicator was illuminated. The contact associated the failure with nhtsa campaign…
TL* the contact owns a 2003 infiniti G35. While driving at an unknown speed, the vehicle began to decelerate. When the accelerator pedal was depressed, the vehicle would not exceed 2 mph. Also, the battery warning indicator was illuminated. The contact associated the failure with nhtsa campaign number: 03v455000 (engine and engine cooling). The vehicle was taken to an independent mechanic who stated that an unknown sensor was faulty. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified. The failure mileage was unknown.
- Electrical system
2003 infiniti G35 air-conditioning unit suddenly will not turn off. unable to turn on the defroster because of this making visibility poor and very dangerous at times. radio will not turn on. this IS widespread problem with this vehicle but nothing IS being done about it.
- Electrical system
My crank position sensor and cam position sensors keep failing causing the car to kill while driving and making it very hard to start.
- Engine
TL* the contact owns a 2003 infiniti G35. While driving low speeds, the vehicle stalled and an unknown warning indicator illuminated. The vehicle was able to restart. The vehicle was diagnosed by an unknown dealer, but the contact was unaware of the results. The vehicle was not repaired. The…
TL* the contact owns a 2003 infiniti G35. While driving low speeds, the vehicle stalled and an unknown warning indicator illuminated. The vehicle was able to restart. The vehicle was diagnosed by an unknown dealer, but the contact was unaware of the results. The vehicle was not repaired. The contact stated that the vehicle was experiencing the same failure as listed in nhtsa campaign number: 03v455000 (engine and engine cooling). The manufacturer was notified and did not assist. The failure mileage was 80,000. the consumer stated the vehicle was repaired but, could not be calibrated because of the defect with the cam sensor and wiring that was a recall in 2003. *Js the consumer stated the instrument panel and heating/cooling remained unrepaired. the consumer stated the air condition would not turn off even in the winter. The consumer stated there was a recall for the failures, but 2003 vehicles were not included. *Js
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192569SERVICE INFORMATION The Body Control Module (BCM) for the Applied Vehicles in this bulletin is now shipped as a blank unit. As with previous BCM replacements, when a blank unit is installed, the configuration process must be performed. See this bulletin for further detail.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190181VOLUNTARY SERVICE CAMPAIGN SEAT HEATER HARNESS Service Campaign ID # P3116 is no longer active. Repair orders opened after this bulletin's published date are no longer eligible for reimbursement under Campaign ID # P3116. Discard all previous versions of ITB03-039.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10180974VOLUNTARY SERVICE CAMPAIGN AUDIO FINISHER CIRCUIT BOARD Service Campaign ID # P3104 is no longer active. Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # P3104. Discard all previous versions of ITB03-007.
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144497INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
- 10144496INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL IF CUSTOMER REPORTS: Customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stations and using multiple filling pumps). IMPORTANT: - If the customer does not report the above symptoms, this bulletin does not apply. - If the customer reports intermittent (but not consistent difficulty re-fueling), this bulletin does not apply. ACTION: Perform the Inspection Procedure in this bulletin, starting on page 4, only if the customer reports symptoms as described above. NOTE: Refer to the Repair Overview on page 2.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
Every Infiniti G35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.