1997 Infiniti QX4
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › QX4 › 1997
These records cover every 1997 Infiniti QX4. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 1997 Infiniti QX4. Newest first.
Nissan IS recalling certain model year 1996-2004 pathfinder and model year 1997-2003 infiniti QX4 vehicles originally sold, or currently registered in, connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington d.c.…
Risk and remedy
Risk
The strut housing may crack and pull away from the inner hood ledge assembly. this may lead to grinding noises, increased steering effort, and possibly the steering column to break, resulting in the loss of steering control, which could result in a crash.
Remedy
Nissan will inspect the strut housing and repair the vehicles as necessary, free of charge. an interim notification letter was sent out in may 2011. the second notice was mailed on july 25, 2011. owners may contact nissan at 1-800-647-7261.
On certain vehicles originally sold in or currently registered in the states of connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, tennessee, vermont, virginia, west virginia , wisconsin and the district of columbia, during…
Risk and remedy
Risk
This may result in surface rust but not perforation of the tube. however, in those areas of the country which use heavy concentrations of road salt in the winter, if a mixture of snow/water and salt makes contact with the bare metal, corrosion may occur to a degree which results in perforation of the tube. in this case fuel leakage may occur when filling the tank. fuel leakage, in the presence of an ignition source, could result in a fire.
Remedy
Dealers will replace the fuel filler tube assembly with a new one with an improved coating process. the recall began on november 26, 2007. owners may contact nissan at 1-800-647-7261.
Owner complaints
45 complaints7 involved a crash5 injuries1 deaths
What owners report most
Latest complaints
- Steering · Suspension
The contact owns a 1997 Infiniti QX4. The contact received notification of NHTSA Campaign Number: 11V244000 (Steering, Suspension). The contact stated while driving at 35 MPH and other various speeds over bumps in the roadway, the vehicle was shaking abnormally with the steering wheel becoming…
The contact owns a 1997 Infiniti QX4. The contact received notification of NHTSA Campaign Number: 11V244000 (Steering, Suspension). The contact stated while driving at 35 MPH and other various speeds over bumps in the roadway, the vehicle was shaking abnormally with the steering wheel becoming difficult to turn to the left or to the right. Additionally, the contact heard abnormal metal on metal grinding sounds particularly while turning the vehicle to the left or the right. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer and was advised that the vehicle had failed a safety inspection and he would be contacted by a third party to buy back the vehicle. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 154,000. Parts distribution disconnect.
- Suspension
the rear end started to sway and shake ... made the car uncrontrlable, I reacted instantly and took my foot off the gas peddle and gripped the steering firmly like driving on snow...it came back under control as I was braking softly ....what a scary incident ...
- Steering · Suspension
I had my car sitting in my driveway detailing it. I've always took exceptional care of my vehicles and one thing I've always done was made sure the undercoating was top-notch. As I proceeded to undercoat the inside of the front fender wells on my 97 QX4 I noticed some rust forming behind the strut…
I had my car sitting in my driveway detailing it. I've always took exceptional care of my vehicles and one thing I've always done was made sure the undercoating was top-notch. As I proceeded to undercoat the inside of the front fender wells on my 97 QX4 I noticed some rust forming behind the strut tower. Some of it was flaky and some of it was raised rust. I took my scraper and lo and behold found a hole behind the strut tower. I continued to scrape and clean the hole and the area according to the recall campaign from infinity and I'm very concerned about vehicle safety and the rust behind the strut tower on drivers side.i have yet to check my passenger side since the driver side has issues I wanted to go ahead and notify you guys. I know there IS a recall for the strut tower on nissan pathfinders and infiniti QX4S 96 through 2004. I have a 96 pathfinder also that just last week I talked to a representative from nissan north america and it still has a open recall concerning the strut tower. I live in tennessee and by the recall tennessee IS not listed as one of the salt states but yet that IS where my pathfinder IS registered and it has a recall that needs to be performed on the strut tower so I'm wondering if my QX4 which IS a 97 model has had a recall performed on it or if the recall even concerns my QX4 it clearly has rust behind the strut tower on the driver side and registered in tennessee. Please help me with this issue I had my seat belts replaced in my QX4 6 months ago and when I had it in there I said something about checking my strut towers but on my ticket they gave me it doesn't list anything about them checking the strut towers campaign # r1109 nhtsa # 11v-244 applied vehicles 97-03 QX4 (JR50) I need to know what my next action should be and whether or not this recall has been performed please help god bless and thank you very much
- Suspension
Car suspension shimmies, shakes and whole car rolls at highway speeds.
- Steering · Suspension · Unknown or other
All 1997 thru 2003 frame suspension, suspension body panels were improperly undercoated to prevent rusting. Warning was issued in 2011, as third owner of vehicle, I was never notified. Causing imminent body harm and possibly death. Infinity was totally responsible for follow thru, and should be…
All 1997 thru 2003 frame suspension, suspension body panels were improperly undercoated to prevent rusting. Warning was issued in 2011, as third owner of vehicle, I was never notified. Causing imminent body harm and possibly death. Infinity was totally responsible for follow thru, and should be held responsible for my $20,000 loss, not to mention risk to my life. Thanks a lot you money mongers! you should be held responsible for failure of notification.
- Steering · Suspension
Massive rust of frame and unit body suspension components causing a sudden loss of steering, braking and control of vehicle without warning. The cause IS no rust under coating, poor design, poor welds, prone to tear loose from firewall and frame causing catastrophic failure and possibly my own…
Massive rust of frame and unit body suspension components causing a sudden loss of steering, braking and control of vehicle without warning. The cause IS no rust under coating, poor design, poor welds, prone to tear loose from firewall and frame causing catastrophic failure and possibly my own death. Then their refusal to compensate in any way for their design errors IS unacceptable. There was a sudden drop of my vehicle height at the drivers side wheel almost causing loss of control. A warning letter available in 2011 was never sent to me, possibly making it possible to repair. updated 03/10/16.*jb
- Tires › Tread/belt
TL* the contact owns a 1997 infiniti QX4 equipped with michelin ltx m/s tires, size: pt245/70 R16 (na). While adding air to the front passenger side tire, the contact noticed tread separation. The contact mentioned all four tires experienced tread separation. The vehicle was taken to an independent…
TL* the contact owns a 1997 infiniti QX4 equipped with michelin ltx m/s tires, size: pt245/70 R16 (na). While adding air to the front passenger side tire, the contact noticed tread separation. The contact mentioned all four tires experienced tread separation. The vehicle was taken to an independent mechanic where it was informed that all four tires needed to be replaced due to tread separation. The independent mechanic only replaced the rear passenger side tire. The manufacturer was not made aware of the failure. The tire and vehicle failure mileage was 180,000.
- Suspension
I own a 1997 infiniti QX4. While traveling 45 mph or more, the vehicle begins to wobble and vibrate violently, seemingly from the rear. The vehicle was taken to mechanics on several occasions where the rear shocks and passenger side bushings and trail stabilizer bar and four tires were replaced on…
I own a 1997 infiniti QX4. While traveling 45 mph or more, the vehicle begins to wobble and vibrate violently, seemingly from the rear. The vehicle was taken to mechanics on several occasions where the rear shocks and passenger side bushings and trail stabilizer bar and four tires were replaced on the vehicle however, the vehicle continues to experience the wobble, shake, fishtail and earthquake. " I bought this 1997 infiniti QX4 from cars unlimited here in houston, tx. The owner is[xxx]and I bought 'as IS'. Although dealer owner was non-integral, lied and told me vehicle was in good condition and safe, he IS not liable under rule by the as IS. This vehicle IS extremely unsafe. I have taken the vehicle to over 6 mechanics by now. All tell me vehicle IS extremely unsafe. I tried making it safer since I am stuck with it by changing the shocks and the trailer stabilizer bar after I learned it had been in an accident and the passenger side bar was bent. That by no means fixed the earthquake swaying and the awful rear end fish-tailing all over the road. Can't drive it in the rain. Can't get caught in the rain, it slides into other people's lanes. Cops look at me crazy as if I'm drunk. I drive 40 miles or less to keep from getting pulled over. The insurance company who handled the previous drivers' claim should have salvaged it. It looks super pretty on the outside. Will fool a lot of women into buying it. Not safe! *js
- Steering · Suspension
I bought a 1997 infiniti from cars unlimited; owner[xxx] I bought 'as IS'. Although dealer owner was non-integral, lied and told me vehicle was in good condition and safe, he IS not liable under rule by the as IS. Vehicle IS extremely unsafe. I have taken the vehicle to over 6 mechanics by now. All…
I bought a 1997 infiniti from cars unlimited; owner[xxx] I bought 'as IS'. Although dealer owner was non-integral, lied and told me vehicle was in good condition and safe, he IS not liable under rule by the as IS. Vehicle IS extremely unsafe. I have taken the vehicle to over 6 mechanics by now. All tell me vehicle IS extremely unsafe. I tried making it safer since I am stuck with it by changing the shocks and the trailer stabilizer bar after I learned it had been in an accident and the passenger side bar was bent. That by no means fixed the earthquake swaying and the awful rear end fish-tailing all over the road. Can't drive it in the rain. Can't get caught in the rain, it slides into other people's lanes. Cops look at me crazy as if I'm drunk. I drive 40 miles or less to keep from getting pulled over. The insurance company who handled the previous drivers' claim should have salvaged it. It looks super pretty on the outside. Will fool a lot of women into buying it. Not safe! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6) *js
- Suspension
TL* the contact owns a 1997 infiniti QX4. The contact stated that the front driver's side strut housing was defective. The contact made repairs to the vehicle and later received notification of nhtsa campaign ID number 11v244000 (suspension:front). The vehicle was taken to the dealer for inspection…
TL* the contact owns a 1997 infiniti QX4. The contact stated that the front driver's side strut housing was defective. The contact made repairs to the vehicle and later received notification of nhtsa campaign ID number 11v244000 (suspension:front). The vehicle was taken to the dealer for inspection where it was confirmed that the contact had made adequate repairs to the driver's side strut housing, per the recall. the contact stated that most recently, the passenger's side strut tower had also become defective, causing the strut housing to become separated from the inner hood ledge assembly. The manufacturer was contacted but provided no assistance for the most recent failure. The contact stated that the dealer previously added a protective coating to the passenger's side of the strut housing when the vehicle was taken for inspection under the recall but was not repaired. The vehicle was also taken to a private mechanic for inspection. The manufacturer was contacted but provided no assistance. The failure mileage was 150,000 and the current mileage was 174,000.
- Suspension › Front
1997 QX4. Consumer writes in regards to recall notice concerning malfunctioning parts *tgw the consumer stated the recalled part caused other mechanical problems to other components on the vehicle. It caused the tires to prematurely wear out, due to the shock absorbers being over-worked, and it…
1997 QX4. Consumer writes in regards to recall notice concerning malfunctioning parts *tgw the consumer stated the recalled part caused other mechanical problems to other components on the vehicle. It caused the tires to prematurely wear out, due to the shock absorbers being over-worked, and it caused problems with the steering as well. the consumer stated the dealership did not perform a thorough job in fixing the problem, as the vehicle IS still unsafe to drive. Recall # 11v244000. *Jb
- Suspension
TL* the contact owns a 1997 infiniti QX4. While traveling 55 mph, the vehicle began to wobble and vibrate violently. The vehicle was taken to a local mechanic on several occasions where the front bushings, front axles, tie rods, and four tires were replaced on the vehicle however, the contact continued to experience the failure. The current mileage was 138,000 and the failure mileage was 110,000.
- Engine and engine cooling · Steering · Suspension · Traction control system
At 6:45 a.m car traveling down freezeland road, linden, va at about 30mph. Weather conditions: clear, dry. Road conditions: no defects, oil or other traction faults that would cause accident. QX4 as described by witness to police looked at though rear of vehicle body was acting independent of body…
At 6:45 a.m car traveling down freezeland road, linden, va at about 30mph. Weather conditions: clear, dry. Road conditions: no defects, oil or other traction faults that would cause accident. QX4 as described by witness to police looked at though rear of vehicle body was acting independent of body frame. At this point driver could not recover, had no time to brake, steering would not respond. QX4 would not respond and continued straight up an embankment, hit large bolder and flipped onto passenger side. Driver was pulled from vehicle by retired emt. Driver sustained right knee injuries including fracture to lower leg directly below knee, ligament damage still being evaluated. Driver was not given citation by virginia state police, due to driver and witness statements. State police indicated that it appeared to be a major mechanical failure. Police trooper indicated that 99 out of 100 driver in single vehicle accident would have received a ticket for wreckless driving. Car has been determined to be a total loss. It IS currently in impound at a front royal lot. *tr
- Electronic stability control (esc) · Suspension
My husband and I were involved in an accident on january 24TH 2010, while traveling n. On state hwy 87 going towards payson, az although there had been a lot of snow in the higher elevations the roads were clear and appeared dry. the incident began when I apparently encountered a patch of black…
My husband and I were involved in an accident on january 24TH 2010, while traveling n. On state hwy 87 going towards payson, az although there had been a lot of snow in the higher elevations the roads were clear and appeared dry. the incident began when I apparently encountered a patch of black ice as I began across a bridge. I felt the rear end of the vehicle quickly slide left. Because of my experience in handling this vehicle and how well this vehicle handles, I was extremely confident in my ability to recover from the sliding without incident. (I was the 2ND owner & had it 10yrs) I had complete control of the vehicle through the 1ST and 2ND corrections, however at the beginning of the 3RD & what would've been the last correction I felt something break in the front driver's side wheel area. (Imagine being up on all fours and your left arm collapses out from under you) at that moment I no longer had control of the vehicle because whatever happened caused the fail safes in the vehicle to instantly shut everything off! The engine shut off, there was no power for anything! No steering, no brakes, no possible way to stop the vehicle from crashing. The vehicle was propelled across the hwy from the right shoulder and as if the drivers corner was pinned to the road, it turned just enough to face the concrete median, which it hit head-on at approximately 55 mph. The force of the engine pushing through the fire wall, snapped my right femur. I was air lifted from the scene with life threatening injuries & taken to the valley. My husband who was the front passenger was transported to payson via ambulance. On the morning of the 26TH he suddenly had to be air lifted to the valley, where he died just a few hours later from injuries sustained in the accident. It was 1 1/2yrs later before I found out it was the driver's side strut that broke & caused the vehicle to crash.
- Structure › Body
TL* the contact owns a 1997 infiniti QX4. The contact stated that the vehicle was included in the recall associated with nhtsa campaign ID number 11v244000 (suspension:front). The vehicle was taken to an authorized dealer and the contact was informed that in addition to the failure being addressed…
TL* the contact owns a 1997 infiniti QX4. The contact stated that the vehicle was included in the recall associated with nhtsa campaign ID number 11v244000 (suspension:front). The vehicle was taken to an authorized dealer and the contact was informed that in addition to the failure being addressed in the recall, the front portion of the frame was also suffering from rust and corrosion. The contact was informed that the additional failures were not included in the recall. The vehicle was being repaired under the recall, but the additional failures were not being repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 150,000.
- Suspension
TL* the contact owns a 1997 infiniti QX4. The contact stated that the rear bushings from the upper control arm deteriorated, causing the vehicle to roll abnormally when accelerating or decelerating. The vehicle was taken in for routine maintenance when the contact was informed of the failure. The…
TL* the contact owns a 1997 infiniti QX4. The contact stated that the rear bushings from the upper control arm deteriorated, causing the vehicle to roll abnormally when accelerating or decelerating. The vehicle was taken in for routine maintenance when the contact was informed of the failure. The vehicle was not taken to the dealer and the manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 200,015.
- Steering · Suspension
While on interstate 10, the QX4 shakes uncontrollably while driving at higher speeds and the steering wheel does not turn in portion to the rotation of turning the wheel. changed the struts in the front and the back and shocks without any progress.
- Steering
Tl*the contact owns a 1997 infiniti QX4. The contact was traveling 25 mph and began to have trouble controlling the steering wheel. The contact took the vehicle to the dealer and was told that there was corrosion in the steering column and she needed a new vehicle. The contact stated that they had…
Tl*the contact owns a 1997 infiniti QX4. The contact was traveling 25 mph and began to have trouble controlling the steering wheel. The contact took the vehicle to the dealer and was told that there was corrosion in the steering column and she needed a new vehicle. The contact stated that they had the struts and suspension replaced a year earlier because of corrosion and was told that the vehicle was in good shape. The contact stated that this was a safety issue, because of the corrosion. The failure mileage was 172,000 and the current mileage was 174,000. Updated 05/20/11*lj updated 1/5/12 *cn
- Steering
Tl*the contact owns a 1997 infiniti QX4. The contact stated that when the vehicle was traveling 50 mph or more and it hit a bump, the steering became unstable. The steering wheel began to shake and the contact felt as if he would lose control. The contact replaced the struts and shocks twice and…
Tl*the contact owns a 1997 infiniti QX4. The contact stated that when the vehicle was traveling 50 mph or more and it hit a bump, the steering became unstable. The steering wheel began to shake and the contact felt as if he would lose control. The contact replaced the struts and shocks twice and had the lower tie rod, tire and steering rack replaced. The failure continued. The failure mileage was 150,000 and the current mileage was 210,000.
- Suspension › Front
Tl*the contact owns a 1997 infiniti QX4. The contact stated that while driving at various speeds, he started to hear a loud noise on the driver side. The vehicle was then inspected by a dealer who informed him that the front left shock tower had completely rusted due to corrosion. The failure mileage was approximately 90,000. Updated 04/15/11*lj updated 05/02/11
- Suspension › Front
The front driver side strut tower rusted out on my 1997 infiniti QX4. Part of the strut tower sheared, creating an obstruction that interfered with vehicle steering. I was notified of this problem by my mechanic after I asked him to inspect the shocks and struts to see if they needed to be replaced. My mechanic advised me to park the car until it could be repaired since it was not safe to drive. *Tr
- Suspension
Side to side vehicle shake. at speeds over 40 mph any bump will send the car into a violent shake that can only be stopped by applying the brakes. I replaced struts, balanced tires and had wheel alignment, yet the problem persists. *Tr
- Vehicle speed control › Accelerator pedal
Gas pedal sticks from a complete stop during slight acceleration. If I try to feather it before full acceleration, it still jumps forward. technician said it's in the cable. *tr
- Engine and engine cooling
Continued failure to pass emissions inspections; check engine light keeps coming on; replaced manifold and other parts, but veh. *tr
- Steering › Linkages › Arm › Idler and attachment · Suspension › Front › Shock absorber · Tires
My 1997 infiniti QX4 started to have a side to side wobble. It got worse over time. Now I can barely drive on the freeway. At speeds of about 50-65 it wobbles to the point that it IS very dangerous. I bought an infiniti for the safety and I do not feel safe in it anymore. I have replaced shocks…
My 1997 infiniti QX4 started to have a side to side wobble. It got worse over time. Now I can barely drive on the freeway. At speeds of about 50-65 it wobbles to the point that it IS very dangerous. I bought an infiniti for the safety and I do not feel safe in it anymore. I have replaced shocks, tires, have done tire balancing, wheel alignment. None have done anything to remotely fix the problem. I can not afford to fix this problem. A recall IS needed for the pathfinder and QX4. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the…
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia.The DIR states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.This could lead to the strut housing panel separating and contacting the steering column lower shaft.Contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.If the steering column lower shaft completely fractured it would result in a total loss of steering control.In some cases, the strut housing panel can contact or affect adjacent brake system components.Complainants reported experiencing either steering or brake system issues, and in some cases, both.Nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). Brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, ABS wire harness, etc.) will also be inspected.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 102326511997 QX4 GRILLE GUARDS, BRUSH GUARDS AND WINCHES This bulletin is no longer active. Please discard previous versions of ITB97-001.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192290Infiniti is conducting a voluntary safety recall campaign on certain model year 1997 - 2003 QX4 vehicles that are currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In addition to the recall campaign, in the interest of customer satisfaction, owners of similar vehicles that are not subject to the recall because they were originally sold in and are registered in States where corrosion is unlikely to occur will receive a courtesy notification and will be offered an opportunity to have their vehicles inspected at no charge. If necessary, the vehicles will also be remedied free of charge. See this bulletin for further detail. Campaign ID#: R1110 NHTSA #: 11V-244
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10044329Infiniti: see document search button for owner letter. Certain vehicles registered in states where concentration of road IS used, an inspection for corrosion and repair, if necessary, on front housing panels. Safety recall campaign. Model QX4. Years 1997-2003.
- 10040864Nissan service campaign: see document search button for owner letter. 1997-2004 QX4. In states where heavy concentrations of road salt are used in the winter, the front drivers side strut housing can develop corrosion that may cause damage. This may allow the housing to contact the steering column. This would create noise and a difference in steering effort. It may lead to steering system damage, and possibly brake line damage. Updated 9/27/11. Updated 02/06/12. Updated 6/12/12. Updated 8/22/12. Updated 12/19/13. Updated 12/26/13.
- 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
- 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
- 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
- 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
- 10004599The infiniti integrated homelink transmitter system. Various models including 1996-2004 i30/i35; 2004 Q45; 2004 M45.
- 10003519Front seat belt latch plate retaining button missing. Various models including the 2004 G35.
- 10002247Available tool; j-45738 transmission jack adapter.
- 635052Service information regarding roof console temperature display reading inaccurately.
- 632221Subject regarding revised throttle position sensor (tps) adjustment procedure.
- 632219Information regarding console temperature display reading inaccurately.
- 631768Subject regarding revised throttle position sensor adjustment procedure. *Slc
Every Infiniti QX4 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.