1998 Infiniti QX4

Recalls

2 recalls name the 1998 Infiniti QX4. Newest first.

• Steering › Column

  Apr 20, 2011NHTSA 11V244000195,991 vehicles

  Nissan IS recalling certain model year 1996-2004 pathfinder and model year 1997-2003 infiniti QX4 vehicles originally sold, or currently registered in, connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington d.c.…

  Risk and remedy

  Risk

  The strut housing may crack and pull away from the inner hood ledge assembly. this may lead to grinding noises, increased steering effort, and possibly the steering column to break, resulting in the loss of steering control, which could result in a crash.

  Remedy

  Nissan will inspect the strut housing and repair the vehicles as necessary, free of charge. an interim notification letter was sent out in may 2011. the second notice was mailed on july 25, 2011. owners may contact nissan at 1-800-647-7261.

  Full recall details →

• Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap

  Sep 18, 2007NHTSA 07V435000372,250 vehicles

  On certain vehicles originally sold in or currently registered in the states of connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, tennessee, vermont, virginia, west virginia , wisconsin and the district of columbia, during…

  Risk and remedy

  Risk

  This may result in surface rust but not perforation of the tube. however, in those areas of the country which use heavy concentrations of road salt in the winter, if a mixture of snow/water and salt makes contact with the bare metal, corrosion may occur to a degree which results in perforation of the tube. in this case fuel leakage may occur when filling the tank. fuel leakage, in the presence of an ignition source, could result in a fire.

  Remedy

  Dealers will replace the fuel filler tube assembly with a new one with an improved coating process. the recall began on november 26, 2007. owners may contact nissan at 1-800-647-7261.

  Full recall details →

Owner complaints

What owners report most

1. Suspension10
2. Steering6
3. Structure5
4. Fuel system, gasoline5
5. Vehicle speed control5
6. Service brakes, hydraulic4
7. Power train3
8. Air bags2
9. Engine and engine cooling2
10. Tires1

Latest complaints

• Aug 9, 2019OK230,000 miCrash
  Suspension · Unknown or other

  When you let off the gas peddle the rearend starts a violently shakeing back and forth and will cause you to drive over something or someone due to defective bushings!!!how can they sell us crap that can cost the lives of so many people and not honor a recall on rear bushings...i nearly shut down the interstate on my last drive......

• Sep 7, 2018NJ216,955 mi
  Steering
  I brought my truck in for a recall with strut tower and chassy,they patched tbe chassy up,when I went to pick it up I didn't get 5 minutes up the road and it was pulling to the right hard and shaking ast 40TO 50mph,it's a driving hazard,i brought it right back they did an alignment on it,called me…

  I brought my truck in for a recall with strut tower and chassy,they patched tbe chassy up,when I went to pick it up I didn't get 5 minutes up the road and it was pulling to the right hard and shaking ast 40TO 50mph,it's a driving hazard,i brought it right back they did an alignment on it,called me and said it's still doing it and there's nothing else they can do,so now I'm out of a vehicle they told consumer affairs that I called that it could of been a,pre existing problem so now consumer affairs won't help me so what do I do now it's my only vehicle and the dealership wants me to just drive off their lot with a hazardous vehicle,it was fine until they patched that chassy up their were no pre-existing problems so I don't know what to do now,please help?the dealership IS ray catina infiniti in edison,new jersey,the only thing they helped me with IS getting me a loaner car and them paying for it but now I have to bring it back,i just don't know what rights I have or

• May 4, 2016TX173,757 mi
  Steering · Structure › Body
  TL* the contact owns a 1998 infiniti QX4. The contact stated that while driving at 15 mph, the steering wheel fractured. As a result, the contact was unable to steer the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel fractured due to corrosion and…

  TL* the contact owns a 1998 infiniti QX4. The contact stated that while driving at 15 mph, the steering wheel fractured. As a result, the contact was unable to steer the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel fractured due to corrosion and that the steering column and spring needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 173,757.

• Sep 1, 2014MA
  Structure › Body · Wheels

  The left front wheel well has rusted so that now the wheel well IS starting to rest on the driveshaft. *tr

• Nov 21, 2013SC4,200 miCrash1 injury
  Air bags
  On NOV.9 I was driving home on pattersonmill rd. In barnwell sc. A buck deer hit my 1998 infiniti QX4 I went off road n hit a tree cutting in half I was able to kick out windshield crawd out went to neighbors home she called for help morel to story I have a crack in skull under eye contusion and…

  On NOV.9 I was driving home on pattersonmill rd. In barnwell sc. A buck deer hit my 1998 infiniti QX4 I went off road n hit a tree cutting in half I was able to kick out windshield crawd out went to neighbors home she called for help morel to story I have a crack in skull under eye contusion and concussion with chronic pain up down my spine I have surgery on my orbital floor on monday please help me call plenty lawyers but they don't have the experience to halide my case my driver side air bag didn't deploy but passenger side did I got hurt and IS in chronic pain I want compensation for my stress,injuries,pain n future pain and suffering for airbag not deploying. *tr

• Aug 6, 2013NJ90,000 mi
  Structure › Body

  TL* the contact owns a 1998 infiniti QX4. The contact stated that the frame was rusted. The vehicle was taken to the dealer where the failure was confirmed. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 90,000. updated 9/4/13 *cn

• Aug 25, 2012MN225,000 mi
  Steering · Suspension
  I recently bought this car today and it was driving fine at low speeds, but until I accelerated over 40mph the rear back was swerving left to right after I release my foot off the gas. almost had 4 crashes. something in the rear IS making the car swerve like its losing traction but only when…

  I recently bought this car today and it was driving fine at low speeds, but until I accelerated over 40mph the rear back was swerving left to right after I release my foot off the gas. almost had 4 crashes. something in the rear IS making the car swerve like its losing traction but only when it's released off the gas pedal. it was the biggest fatal part of experience within driving of my life. all I know IS that it IS pretty rusted on the strut areas since I checked if something was broken under the car. low speeds around 30mph the car drives fine but higher speed its like, I have to keep accelerating to prevent the car from swerving in the rear. my life was endangered for 40 minutes of my life on the highway. please contact me, this IS a very dangerous situation I need to repair. *tr

• Oct 14, 2011NY
  Suspension › Front
  1998 infiniti QX4. Consumer writes in discontent concerning recall repairs *tgw the consumer stated the dealer never informed her it would take an extended amount of time to fix the strut tower. the consumer stated the dealer had her vehicle for three weeks. finally, the first week of september…

  1998 infiniti QX4. Consumer writes in discontent concerning recall repairs *tgw the consumer stated the dealer never informed her it would take an extended amount of time to fix the strut tower. the consumer stated the dealer had her vehicle for three weeks. finally, the first week of september, the consumer was informed the corrosion on the strut tower housing was so significant, that it not only needed sealant and resin patches and additional work, but the repairs could not be guaranteed by the mechanics. *Jb

• Sep 9, 2011IL161,000 mi
  Suspension › Rear
  TL* the contact owns a 1998 infiniti QX4. the contact was driving 35 mph when the vehicle began drifting from left to right. the contact had to slow the vehicle down in order to stop the drifting. the contact took the vehicle to a local mechanic where the mechanic stated that the rear spring and…

  TL* the contact owns a 1998 infiniti QX4. the contact was driving 35 mph when the vehicle began drifting from left to right. the contact had to slow the vehicle down in order to stop the drifting. the contact took the vehicle to a local mechanic where the mechanic stated that the rear spring and shocks needed to be replaced. the contact replaced both rear shocks and springs but the repair did not remedy the failure. The contact took the vehicle back to the mechanic and the mechanic advised that the rear bushing also need to be replaced. The contact took the vehicle to the dealer and the dealer also confirmed that the rear bushings needed to be replaced, as well as the rear trailer arm. The vehicle was not further repaired. the failure mileage was 161,000. updated 09/27/11 *bf updated 09/30/11.*jb

• Jun 27, 2011PA160,000 mi
  Steering
  TL* the contact owns a 1998 infiniti QX4. The contact stated that the vehicle was included in the recall associated nhtsa campaign ID number 11v244000 (steering:column). An authorized dealer was notified and the contact was advised to wait for an owner notification letter to arrive in the mail. An…

  TL* the contact owns a 1998 infiniti QX4. The contact stated that the vehicle was included in the recall associated nhtsa campaign ID number 11v244000 (steering:column). An authorized dealer was notified and the contact was advised to wait for an owner notification letter to arrive in the mail. An owner notification letter never arrived in the mail. An authorized dealer was again notified and the contact was informed the parts necessary to remedy the failure were not available. The vehicle was not repaired. The manufacturer was not made aware of the situation. The failure mileage was 160,000.

• Jun 12, 2011PA158,000 miCrash
  Electronic stability control (esc) · Steering · Suspension

  As I passed through an intersection, a vehicle went through a red light. I tried to veer to avoid him, but the steering column failed. As a result of this equipment failure, the car struck my vehicle and my car was totalled. After my car was scrapped, I received the safety recall notice.

• May 28, 2011ME175,000 mi
  Fuel system, gasoline · Steering · Suspension
  Had a recall on our car and when we called to tell them we had it fixed they wanted us to take it to their dealer which the closest one to us IS over 300 miles and impossible for us to do I am on disability and can barley survive on what I get and there IS no way possible for me to be able to…

  Had a recall on our car and when we called to tell them we had it fixed they wanted us to take it to their dealer which the closest one to us IS over 300 miles and impossible for us to do I am on disability and can barley survive on what I get and there IS no way possible for me to be able to afford to travel this distance money wise they are supposed to reimbursed me for the repair expenses but wont if I cant get it to their dealer. I had it repaired in august 2010 the exact recall wording was for front drivers side strut tower housing I couldn't find this in your list and when I called the number that's when she told us about the fuel line problem. *tr

• Apr 19, 2011NY72,000 mi
  Structure › Frame and members
  Structure frame front drivers side. Excessive noise when turning the steering wheel. frame rubbing on the steering shaft from corrosion due to poor design. safety concerns wheel section could separate from frame causing severe injury to occupants or others. Catastrophic failure of frame could…

  Structure frame front drivers side. Excessive noise when turning the steering wheel. frame rubbing on the steering shaft from corrosion due to poor design. safety concerns wheel section could separate from frame causing severe injury to occupants or others. Catastrophic failure of frame could occur while driving and hitting a pot hole. repair costs if possible are in the thousands. the frame separation IS a major safety issue caused by premature corrosion problems. the front frame left and right sides had to be welded using steel plates to support front struts. vehicle IS in excellent shape except for the frame failure problem. *tr

• Jan 13, 2011MO191,000 mi
  Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap · Structure › Frame and members
  Frame failure on infiniti QX4 and nissan pathfinder; model years 1997-2001. frame failure on infiniti and nissan vehicles; failure in manufacturing to adequately protect from abnormal corrosion and rot, the frame, undercarriage and mounting brackets of nissan and infiniti SUV vehicles. excessive…

  Frame failure on infiniti QX4 and nissan pathfinder; model years 1997-2001. frame failure on infiniti and nissan vehicles; failure in manufacturing to adequately protect from abnormal corrosion and rot, the frame, undercarriage and mounting brackets of nissan and infiniti SUV vehicles. excessive corrosion and rot to front apron and frame of infiniti QX4 and nissan pathfinder vehicles; suspect association with nhtsa recall number 07v435000. insufficient protection of frame from abnormal and premature corrosion and rot; resultant catastrophic failure of frame while hitting a pothole at 10 miles per hour. frame IS broken above left front axle; tear IS approximately 2 feet long and 2 inches wide. frame areas around tear and throughout wheel and axle compartment are easily poked through by using a finger. mechanic and body shop manager advise that vehicle IS unsafe to operate. repair costs for replacement of front apron of frame estimated at $3,000-$4,000. nissan body shop reports that abnormal and premature corrosion and rot of frame are typical of infiniti QX4 and nissan pathfinders pre-2003. subsequent research finds consumer complaints related to model years associated with fuel line recall. nissan does not reply to repeated requests for comment nor will it issue safety warning in relation to possibility of high speed failure of frame resulting in complete separation of tire from axle and frame; subsequent broken frame would travel through engine compartment and sever brake cylinders and steering. grave possibility of loss of limb or life. typical state safety inspections may not test frame integrity. recommendation for advisory notice to be sent to state inspection stations and to vehicle maintenance and repair facilities. *tr

• Oct 8, 2009NJ135,000 mi
  Suspension › Front
  Tl*the contact owns a 1998 infiniti QX4. The contact stated that the left strut apron broke and it was covered with rust which caused the steering coupling to shear off. While driving approximately 5 mph, he tried to make a turn and the steering wheel did not respond. The vehicle was towed to a…

  Tl*the contact owns a 1998 infiniti QX4. The contact stated that the left strut apron broke and it was covered with rust which caused the steering coupling to shear off. While driving approximately 5 mph, he tried to make a turn and the steering wheel did not respond. The vehicle was towed to a service station. He also noticed that when driving over pot holes there was limited stability in the steering wheel; although, the shocks and struts were replaced prior to the failure. The dealer and manufacturer have not been notified. The current and failure mileages were approximately 135,000.

• Jun 18, 2009OH
  Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap · Suspension › Front
  Consumer states that before they received the first recall notice for their 1998 infiniti QX4, they had a problem with corrosion. *nj the consumer stated he had the repairs made on the leaking fuel filler tube prior to receiving the recall. the consumers mechanic stated the vehicle was not safe…

  Consumer states that before they received the first recall notice for their 1998 infiniti QX4, they had a problem with corrosion. *nj the consumer stated he had the repairs made on the leaking fuel filler tube prior to receiving the recall. the consumers mechanic stated the vehicle was not safe to drive because the corrosion had caused the detachment of the left strut tower from the frame and near the detachment of the right front strut tower from the frame and that the frame in the general area of the front end and the strut towers were badly corroded. *Jb the consumer no longer owns the vehicle. Updated 06/29/11. *Jb

• May 4, 2009IN112,454 mi
  Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap
  Tl*the contact owns a 1998 inifinti QX4. the contact received a recall notice in the mail for a repair that was performed in june of 2007 at his expense. he IS currently seeking reimbursement for the repair; however, the manufacturer wants to ensure that the repairs were performed properly before…

  Tl*the contact owns a 1998 inifinti QX4. the contact received a recall notice in the mail for a repair that was performed in june of 2007 at his expense. he IS currently seeking reimbursement for the repair; however, the manufacturer wants to ensure that the repairs were performed properly before providing compensation. the contact stated that the nearest dealer IS two hours away from his residence. he would like to take the vehicle to a nissan dealer that IS located closer to him, but the manufacturer will not allow this to occur. the nhtsa campaign ID number was unknown. the current mileage was 124,000 and failure mileage were 112,454.

• Jan 14, 2008PA
  Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap

  Recall number 07v435000 cover pathfinder and QX4 but infiniti will only authorize repair at infiniti dealership which IS 2 hours away. nissan dealership IS only minutes away and can do repair but infiniti won't preauthorize it. *tr

• May 24, 2005CO86,000 mi
  Power train › Automatic transmission · Tires
  My infinity 1998 QX4 has about 88000 miles I bought a demo in jan "99 recently I had to replace the transmission at a cost of $3000.00. I took it to a nissan dealer but they said they could not waranty it because it was an infinity so I took it to an aamco. Who waranteed it for I year.i must have…

  My infinity 1998 QX4 has about 88000 miles I bought a demo in jan "99 recently I had to replace the transmission at a cost of $3000.00. I took it to a nissan dealer but they said they could not waranty it because it was an infinity so I took it to an aamco. Who waranteed it for I year.i must have changed the brakepads 3 times and accept for the drivers seatbelt none of the seatbelts work, also during the first year the tires had to be replaced,i contacted infinity and learned that tires that come with new vehicles were not waranteed.this IS my 4TH or 5TH nissan product but never again!

• May 28, 2003IL78,000 mi
  Power train › Transfer case (4-wheel drive)

  Mechanical breakdown of transfer case. Earlier report (service bulletin number itb99049filed with nhtsa documented a whining noise from transfer case.

• Mar 9, 2001TX
  Power train › Driveline › Universal joint · Service brakes, hydraulic › Antilock/traction control/electronic limited slip

  Whenever ABS brakes were applied, would make a clunking sound. problem intermittent. Have taken vehicle to dealer, and informed by mechanic that problem could not be located. Owner felt it sounded like "u" joint went out.*ak

• Feb 29, 2000MI
  Vehicle speed control › Accelerator pedal

  Gas pedal does not go down when pressure IS applied. It suddenly accelerates when depressed with more force. something IS stuck in the linkage. Dealer (jeff) acknowledges that this IS a common problem with this model vehicle. *ak

• Nov 27, 1999NJ
  Vehicle speed control
  On 7 seperate occasions over the past year the car has accellerated suddenly while driver was attempting to brake. the throttling effect has occurred at various speeds between 5 and 50 mph, but always when attempting to brake. the problem has occurred since the first month of ownership. on one…

  On 7 seperate occasions over the past year the car has accellerated suddenly while driver was attempting to brake. the throttling effect has occurred at various speeds between 5 and 50 mph, but always when attempting to brake. the problem has occurred since the first month of ownership. on one occasion I have applied both feet on the brake pedal at full force and the vehicle still accellerated and would not slow down until I knocked it into neutral. I have had 3 different people in the car when the incidents have occurred. the car has been checked by dealer twice and I insisted that the service manager drive the car for a week, but he was unable to duplicate problem and accused me of driver error. I believe very strongly that the problem with the vehicle will cause deaths sooner or later and needs to be addressed. I will not drive the car in any city area for fear I will run someone down in a crosswalk. any help would be greatly appreciated.

• Sep 30, 1999CA
  Suspension › Rear › Shock absorber

  Rear shock absorbers failed. *yc

• Jul 14, 1999MA
  Engine and engine cooling › Exhaust system · Service brakes, hydraulic › Antilock/traction control/electronic limited slip · Service brakes, hydraulic › Foundation components › Disc › Rotor · Suspension › Front
  Dealer has attempted repairs of emission system. problems still keep occurring. additionally, after dealer rotated and balanced wheels/tires, vehicle now has distinct shimmy, brake problems, and rapping in steering shaft. an independent check revealed and repaired wheel balance as incorrect…

  Dealer has attempted repairs of emission system. problems still keep occurring. additionally, after dealer rotated and balanced wheels/tires, vehicle now has distinct shimmy, brake problems, and rapping in steering shaft. an independent check revealed and repaired wheel balance as incorrect weights were added. however, independent dealer theorizes that brake rotors may have been warped by central infiniti. additionally, there appears to be excessive wear in both the suspension and steering system.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Frame/Body Structure Corrosion

  PE11004Opened Jan 28, 2011Closed Jun 30, 2011Recall 11V244000
  In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the…

  In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia.The DIR states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.This could lead to the strut housing panel separating and contacting the steering column lower shaft.Contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.If the steering column lower shaft completely fractured it would result in a total loss of steering control.In some cases, the strut housing panel can contact or affect adjacent brake system components.Complainants reported experiencing either steering or brake system issues, and in some cases, both.Nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). Brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, ABS wire harness, etc.) will also be inspected.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
• 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192290Infiniti is conducting a voluntary safety recall campaign on certain model year 1997 - 2003 QX4 vehicles that are currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In addition to the recall campaign, in the interest of customer satisfaction, owners of similar vehicles that are not subject to the recall because they were originally sold in and are registered in States where corrosion is unlikely to occur will receive a courtesy notification and will be offered an opportunity to have their vehicles inspected at no charge. If necessary, the vehicles will also be remedied free of charge. See this bulletin for further detail. Campaign ID#: R1110 NHTSA #: 11V-244
• 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
• 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
• 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
• 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
• 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
• 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
• 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
• 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
• 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
• 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
• 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
• 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
• 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
• 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
• 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
• 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
• 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
• 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
• 10044329Infiniti: see document search button for owner letter. Certain vehicles registered in states where concentration of road IS used, an inspection for corrosion and repair, if necessary, on front housing panels. Safety recall campaign. Model QX4. Years 1997-2003.
• 10040864Nissan service campaign: see document search button for owner letter. 1997-2004 QX4. In states where heavy concentrations of road salt are used in the winter, the front drivers side strut housing can develop corrosion that may cause damage. This may allow the housing to contact the steering column. This would create noise and a difference in steering effort. It may lead to steering system damage, and possibly brake line damage. Updated 9/27/11. Updated 02/06/12. Updated 6/12/12. Updated 8/22/12. Updated 12/19/13. Updated 12/26/13.
• 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
• 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
• 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
• 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
• 10004599The infiniti integrated homelink transmitter system. Various models including 1996-2004 i30/i35; 2004 Q45; 2004 M45.
• 10003519Front seat belt latch plate retaining button missing. Various models including the 2004 G35.
• 10002247Available tool; j-45738 transmission jack adapter.
• 635052Service information regarding roof console temperature display reading inaccurately.
• 632221Subject regarding revised throttle position sensor (tps) adjustment procedure.
• 632219Information regarding console temperature display reading inaccurately.
• 631768Subject regarding revised throttle position sensor adjustment procedure. *Slc

Every Infiniti QX4 model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.