1999 Infiniti QX4
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › QX4 › 1999
These records cover every 1999 Infiniti QX4. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 1999 Infiniti QX4. Newest first.
Nissan IS recalling certain model year 1996-2004 pathfinder and model year 1997-2003 infiniti QX4 vehicles originally sold, or currently registered in, connecticut, delaware, iowa, illinois, indiana, massachusetts, maine, maryland, michigan, minnesota, missouri, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington d.c.…
Risk and remedy
Risk
The strut housing may crack and pull away from the inner hood ledge assembly. this may lead to grinding noises, increased steering effort, and possibly the steering column to break, resulting in the loss of steering control, which could result in a crash.
Remedy
Nissan will inspect the strut housing and repair the vehicles as necessary, free of charge. an interim notification letter was sent out in may 2011. the second notice was mailed on july 25, 2011. owners may contact nissan at 1-800-647-7261.
On certain vehicles originally sold in or currently registered in the states of connecticut, delaware, iowa, illinois, indiana, kentucky, massachusetts, maine, maryland, michigan, minnesota, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, tennessee, vermont, virginia, west virginia , wisconsin and the district of columbia, during…
Risk and remedy
Risk
This may result in surface rust but not perforation of the tube. however, in those areas of the country which use heavy concentrations of road salt in the winter, if a mixture of snow/water and salt makes contact with the bare metal, corrosion may occur to a degree which results in perforation of the tube. in this case fuel leakage may occur when filling the tank. fuel leakage, in the presence of an ignition source, could result in a fire.
Remedy
Dealers will replace the fuel filler tube assembly with a new one with an improved coating process. the recall began on november 26, 2007. owners may contact nissan at 1-800-647-7261.
Owner complaints
43 complaints4 involved a crash2 involved a fire1 injuries
What owners report most
Latest complaints
- Power train · Steering · Suspension
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
- Steering · Suspension · Unknown or other
Unknown. Steering is rough. Sounds
- Steering · Suspension
TL* the contact owns a 1999 infiniti QX4. While driving 55 mph, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with nhtsa campaign number: 11v244000 (steering, suspension). The vehicle was taken to an independent…
TL* the contact owns a 1999 infiniti QX4. While driving 55 mph, the steering wheel became difficult to turn. There were no warning indicators illuminated. The contact associated the failure with nhtsa campaign number: 11v244000 (steering, suspension). The vehicle was taken to an independent mechanic who stated that the front strut housing needed to be replaced. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 160,000. *Bf consumer stated infinity contacted and was told there was no open case for his vehicle for my vehicleas the recall had already been serviced in 2008. I brought the car in and they repaired it completely with a bracket and fiberglass repair kit.*jb
- Fuel/propulsion system · Steering
Just bought the car used 5 months ago and it's not working due to strut housing and fuel filler tube recalls. I'm disabled and homeless currently and without the ability to drive my vehicle.
- Electrical system
Odometer not operating - not functioning at all
- Suspension
While on vacation with the entire family in the vehicle and traveling down the turnpike at 75mph I started down a incline with the cruise control on and when the motor started coasting or not under load the rear end started to shake side to side so bad that I had to get on the brakes and slow down…
While on vacation with the entire family in the vehicle and traveling down the turnpike at 75mph I started down a incline with the cruise control on and when the motor started coasting or not under load the rear end started to shake side to side so bad that I had to get on the brakes and slow down to 35 mph and then it started to do it a this speed also (anytime not under load from gas petal it starts to wobble. Found the problem to be the rear track arm bushings where installed to make them fail by nissan,. The bushing arunder shear load as well as tension load. Not a good set up. Cost to fix $1000.00 ($245.00 in parts and $705.00 in labor to remove and replace. Nissan has a service bulletin but refuses to replace or even help with the cost of this deadly problem. *tr
- Structure › Body
TL* the contact owns a 1999 infiniti QX4. The contact stated that both rear exterior and interior doors failed to open. The vehicle was taken to an independent mechanic for inspection. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 100,000.
- Steering
On nov. 4TH, 2013, I was driving my child to school. I began to turn left & the car suddenly jerked us to the left & then went out of control. As we were jerked to the left, I felt the steering wheel jerk and then it started spinning like a top. There was no way to control the steering. We slammed…
On nov. 4TH, 2013, I was driving my child to school. I began to turn left & the car suddenly jerked us to the left & then went out of control. As we were jerked to the left, I felt the steering wheel jerk and then it started spinning like a top. There was no way to control the steering. We slammed into an embankment and my 7 yr old daughter hit her head. Once we got home, I contacted a mechanic who said that he thought there was a recall so I contacted nissan. They said there was a recall on "some" of the 1999 nissan infinitis, but had no way of knowing if mine was one of them. I contacted the mechanic who said to give nissan my vin and they should be able to give me more info. Called nissan back and they were extremely rude and said they had already discussed this with me the previous day. I told them that a mechanic had told me to call back & give them my vin, so I did. She still would not help. I asked to speak to a manager and she said that I was not a "case" so I would not be allowed to speak to one & she would not give me a name. I stated that we were in accident, & just because we lived through it, did not mean that we did not deserve answers. Once she heard that there was accident, she said that they handle that differently & have to assign a case number to it then. They took my info and the process began. I did not receive a rental from them until the end of nov, several weeks after the accident. I had pictures of my own, & the steering column IS broke in half, which I provided them as well. A clean break all the way through. On dec 4TH I received an offer letter telling me that I had 7 days to accept, or they would take my rental and I would have to claim my car, which had been deemed un-drivable and un-insurable. Basically take this ridiculous offer, which was low, or you get nothing & have to pay for your rental, have no car and an injured daughter. *tr
- Electrical system
1. Stereo amplifier fuse blew. (15 amp) 2. Fuse replaced 3. While driving the car smelled smoke. 4. All dash lights and electrical system went black. 5. Smoke started coming from under the dash board. 6. Car remained running, head lights functioned. 7. After turning the car off, large amounts…
1. Stereo amplifier fuse blew. (15 amp) 2. Fuse replaced 3. While driving the car smelled smoke. 4. All dash lights and electrical system went black. 5. Smoke started coming from under the dash board. 6. Car remained running, head lights functioned. 7. After turning the car off, large amounts of smoke came from behind and under the dash board. 8. Car would not start and all electrical system non responsive. 9. Inspection of dash wiring harness revealed extreme melting and damage to interior wiring harness in the area of the fuse box and all connections to electrical systems. 10. Vehicle IS completely inoperable and at dealer for inspection and possible repair. 11. complication vehicle was manufactured for nissan north america and IS now registered and driven in the middle east (manama, bahrain) not sure if nissan middle east will be aware of any recalls or problems with north american specifications. I am from the USA and the present owner of the vehicle, submitted because car was brought from the USA to middle east. *Tr
- Service brakes · Suspension
TL* the contact owns a 1999 infiniti QX4. The contact stated that while driving 40 mph she heard a rattling and squeaking noise. The vehicle was taken to the dealer for diagnosis but the failure was unable to be duplicated. Four months later the brake light illuminated and the vehicle was taken to…
TL* the contact owns a 1999 infiniti QX4. The contact stated that while driving 40 mph she heard a rattling and squeaking noise. The vehicle was taken to the dealer for diagnosis but the failure was unable to be duplicated. Four months later the brake light illuminated and the vehicle was taken to a personal mechanic for diagnosis. The contact was informed that the strut housing tower dropped and damaged the brake line, causing brake fluid to drain out of the vehicle. The vehicle was taken to the dealer for repairs under nhtsa campaign ID number: 11v244000 (suspension:front) but the dealer refused to repair the vehicle as they had previously repaired the driver's side under the same recall a year earlier. The manufacturer was notified and stated the repair would not be covered because the brake line was not associated with the recall. The vehicle had not been repaired. The failure mileage was 182,491 and the current mileage was 187,257.
- Electrical system · Steering
The ignition key, at times, would not rotate so as to allow the driver to start the vehicle. vehicle was repaired by an infiniti dealer who could not explain what was wrong with the ignition key or assembly, or why the part failed. as a safety issue I asked infiniti USA to look into the matter…
The ignition key, at times, would not rotate so as to allow the driver to start the vehicle. vehicle was repaired by an infiniti dealer who could not explain what was wrong with the ignition key or assembly, or why the part failed. as a safety issue I asked infiniti USA to look into the matter and they pretty much gave me the "brush-off" without any explanation. I see this a a major safety issue considering a person(s) could be stranded in any weather conditions if the ignition did not allow them to start the vehicle. if in a remote area a person could easily freeze to death without being able to start the vehicle. I don't believe the part should have failed considering the minimal amount of mileage on the vehicle at the time. this IS not a normal part that a person could have maintained to have in a working condition, it IS subject to failure at any given time based on what I have been told. this IS not your normal item subject to wear and tear, it needs to be investigated further. *tr
- Steering › Column · Structure · Suspension › Front
1999 infiniti QX4. Consumer states rapid rust of vehicle *tgw the consumer stated one year after the vehicle was purchased, she noticed rusting around the driver side mirror. Shortly after, it began to rust on both fenders. in the next few years, the vehicle began to rust out rapidly. both…
1999 infiniti QX4. Consumer states rapid rust of vehicle *tgw the consumer stated one year after the vehicle was purchased, she noticed rusting around the driver side mirror. Shortly after, it began to rust on both fenders. in the next few years, the vehicle began to rust out rapidly. both fenders, the rear hatch, runners, side mirrors, gas tank, gas tank cover, gas tank neck and pipes all had rust out. the consumer stated the vehicle was poorly designed, because the fender welds held leaves, dirt and water from the hood. Also, in the winter when there was snow and ice on the road, the vehicle had to be placed in 4-wheel drive or it would slide out of control. The steering column had to replaced and needs to be replaced again, because it was difficult to turn and the driver side strut was making a noise. *jb
- Suspension › Front
1999 infiniti QX4. Consumer requests reimbursement due to the loss of value of vehicle due to severe rust damage *tgw the consumer stated one day, while her husband was driving, he felt a vibration and heard a knocking noise from the left front of the vehicle. He took the vehicle to the dealer and…
1999 infiniti QX4. Consumer requests reimbursement due to the loss of value of vehicle due to severe rust damage *tgw the consumer stated one day, while her husband was driving, he felt a vibration and heard a knocking noise from the left front of the vehicle. He took the vehicle to the dealer and they diganosed the problem as a sway bar issue, worn ball joints and problems with the strut tower housing rusting out. the consumer stated she received two recall notices regarding the strut tower hosing after the vehicle was traded. *jb
- Air bags · Electrical system › 12v/24v/48v battery · Engine · Exterior lighting › Fog lights · Fuel system, gasoline › Storage › Tank assembly › Filler pipe and cap · Steering › Gear box › Shaft pitman
TL* the contact owns a 1999 infiniti QX4. While driving approximately 30 mph, the contact lost control of the steering causing him to crash into a pole. The vehicle sustained damage to the front driver side. There were no injuries. The vehicle was towed to an auto shop where the mechanic advised…
TL* the contact owns a 1999 infiniti QX4. While driving approximately 30 mph, the contact lost control of the steering causing him to crash into a pole. The vehicle sustained damage to the front driver side. There were no injuries. The vehicle was towed to an auto shop where the mechanic advised that the steering shaft had fractured and caused the contact to lose control of the vehicle. The vehicle was repaired. The approximate failure mileage was 199,000. updated 06/14/2012 *js
- Structure › Body
TL* the contact owns a 1999 infiniti QX4. The dealer advised the contact there was rust under the drivers front seat of the vehicle and on the frame. The rust had not completely covered the frame at the time it was noticed. The contact stated the failure was a manufacturers defect. The current mileage was 127,000.
- Fuel system, gasoline · Fuel system, gasoline › Delivery › Hoses, lines/piping, and fittings
I own a 1999 infinity QX4 the gas line erupted & all the gas leaked out the car was towed to a mechanic & upon inspection I was informed by the mechanic that there was a recall on this same defect previously I was not aware of a recall period. I contacted the infiniti dealer & I was informed that I will have to pay for the repairs. Please let me know what IS my next course of action. *kb
- Suspension › Front
TL* the contact owns a 1999 infiniti QX4. While driving approximately 25 mph and applying the brakes, the brakes would not respond. The contact was able to roll the vehicle to a stop and the vehicle was then towed to the dealer. The technicians stated there was excessive corrosion on the front…
TL* the contact owns a 1999 infiniti QX4. While driving approximately 25 mph and applying the brakes, the brakes would not respond. The contact was able to roll the vehicle to a stop and the vehicle was then towed to the dealer. The technicians stated there was excessive corrosion on the front passenger side suspension that affected the brake lines and the frame. There was a recall under nhtsa campaign ID number: 11v244000 (suspension:front) that could have been related to the failure. The manufacturer was made aware of the failure and advised that the vin was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 55,000. the consumer supplied a letter from a collision center which stated the repairs would exceed $5000 and would not be a lasting repair. Updated 10/27/11
- Suspension › Front
1999 infiniti QX4. Consumer writes in regards to safety recall notice regarding the front driver's strut tower housing *tgw prior to the recall, the consumer was informed the strut tower was not only contacting the steering column; it was aggressively rasping the entire steering system. the consumer was informed the vehicle was not safe to drive. The consumer has since donated the vehicle.
- Power train
TL* the contact owns a 1999 infiniti QX4. The contact stated that while driving 55 mph the vehicle would jerk violently. The vehicle had not been taken to the dealer. The manufacturer had not been made aware of the failure. The vehicle had not been repaired. The failure and current mileage was 112,380.
- Service brakes, hydraulic · Steering
I was driving at a slow rate of speed when I felt and heard a noise in the steering column and brake pedal. Upon further inspection I saw the driver side strut tower had broken loose from the welds on the frame causing the tower to become dislodged from the frame itself.
- Suspension › Front
1999 infiniti QX4. Consumer writes in regards to recent repairs due to corrosion *tgw the consumer received a recall notice regarding corrosion to the strut tower. The consumer did not believe the corrosion issue was isolated to the drivers side strut tower housing in the front wheel area. the…
1999 infiniti QX4. Consumer writes in regards to recent repairs due to corrosion *tgw the consumer received a recall notice regarding corrosion to the strut tower. The consumer did not believe the corrosion issue was isolated to the drivers side strut tower housing in the front wheel area. the corrosion on the consumers vehicle was extremely bad in the inner fender panel which housed the engine mounts. It was discovered when the struts had to be replaced due to the vehicle bouncing. the mechanic informed the consumer, they were not able to put the vehicle on the rack due to the severity of the corrosion and that the engine was hanging on by a few bolts on one side of the vehicle. the consumer was informed there was additional corrosion under the front end of the vehicle. The mechanic indicated it was not as severe as the previous corrosion , but it would need to be fixed. *Jb
- Structure › Frame and members
The driver side strut tower has detached from the body approximately 50% due to corrosion and welding/rivet failure. a clanking metallic sound IS made on normal driving conditions. *tr
- Steering · Suspension · Unknown or other
I brought my 1999 infiniti QX4 to the dealer to determine why the check engine light came on while I was driving. they told me that my strut tower was separated and it needed to go to a body shop. the body shop told me that the problem was that the metal along strut tower welds was rotted, posing…
I brought my 1999 infiniti QX4 to the dealer to determine why the check engine light came on while I was driving. they told me that my strut tower was separated and it needed to go to a body shop. the body shop told me that the problem was that the metal along strut tower welds was rotted, posing a danger of collapse on the steering column. their check of the passenger side found the same problem, although it's less severe. I have photos and video. They wanted over $6,000 to fix it. Insurance wouldn't cover it so I took it back to infiniti. They brought it to a body shop they use and fixed the driver's side for $1800. They said the passenger side wasn't a problem to worry about. The dealer IS aware of this problem with the QX4 and suggested I complain to their corporate office. Corporate wouldn't acknowledge the rotting around welds and said there'd be no compensation because it's out of warranty. I saved the parts. I believe infiniti should pay for the fix of the passenger side and reimburse my $1800. Their mechanics and dealers know this IS a problem but corporate will risk customers lives for profit.
- Steering › Column
Component 1 - strut tower rusted in several locations, component 2 - running boards rusted out and were repaired. I understand there maybe be a recall for the strut tower. my current condition will need to be repaired for pa inspection. the last recall I had to do w/the gas tank, nhtsa campaign…
Component 1 - strut tower rusted in several locations, component 2 - running boards rusted out and were repaired. I understand there maybe be a recall for the strut tower. my current condition will need to be repaired for pa inspection. the last recall I had to do w/the gas tank, nhtsa campaign #07v435000, which I already had replaced before the recall. just trying to save having something done twice, but it needs to be repaired for safety. I have pictures that can be sent, should you request. thank you. the dealer informed the consumer her vehicle qualified for the recall. However, infiniti had not made a decision on how to fix the problem. The consumer stated the vehicle will not pass inspection and the steering has a shimmy. updated 06/15/11
- Suspension › Front
Broken strut tower/housing on 1999 QX4. Mechanic just advised it has rusted and torn away on the drivers side. Car IS considered unsafe to drive because it IS impacting the steering column shaft. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the…
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia.The DIR states in part, ...the strut housing may crack and pull away from the inner hood ledge assembly.This could lead to the strut housing panel separating and contacting the steering column lower shaft.Contact with the steering column lower shaft can cause steering difficulties and may require an increase in steering effort by the driver.If the steering column lower shaft completely fractured it would result in a total loss of steering control.In some cases, the strut housing panel can contact or affect adjacent brake system components.Complainants reported experiencing either steering or brake system issues, and in some cases, both.Nissan dealer's will inspect the strut housing and, based on the level of corrosion found, make an assessment as to how to remedy the vehicle (see defect information report for additional details). Brake system components adjacent to, and in the area of, the strut tower (i.e., brake master cylinder, left front brake line, ABS wire harness, etc.) will also be inspected.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192290Infiniti is conducting a voluntary safety recall campaign on certain model year 1997 - 2003 QX4 vehicles that are currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In addition to the recall campaign, in the interest of customer satisfaction, owners of similar vehicles that are not subject to the recall because they were originally sold in and are registered in States where corrosion is unlikely to occur will receive a courtesy notification and will be offered an opportunity to have their vehicles inspected at no charge. If necessary, the vehicles will also be remedied free of charge. See this bulletin for further detail. Campaign ID#: R1110 NHTSA #: 11V-244
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10144484NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
- 10136636DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
- 10129111REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.
- 10127465WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127462WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
- 10127461BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
- 1011921012 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
- 10051765Infiniti: lock/unlock request button on outside door handle outside door handle does not respond. Lock/unlock request button located on outside door handles of vehicles can be disabled (or enabled) through either the "comfort & conv" settings of the audio/visual/navigation system or through the "combination meter settings" depending on the vehicle model, year, and trim level.
- 10044526Infiniti: reprogramming electronic control unit (ecu) on all qualifying vehicles. No models listed. Model years 1998-2013.
- 10044329Infiniti: see document search button for owner letter. Certain vehicles registered in states where concentration of road IS used, an inspection for corrosion and repair, if necessary, on front housing panels. Safety recall campaign. Model QX4. Years 1997-2003.
- 10040864Nissan service campaign: see document search button for owner letter. 1997-2004 QX4. In states where heavy concentrations of road salt are used in the winter, the front drivers side strut housing can develop corrosion that may cause damage. This may allow the housing to contact the steering column. This would create noise and a difference in steering effort. It may lead to steering system damage, and possibly brake line damage. Updated 9/27/11. Updated 02/06/12. Updated 6/12/12. Updated 8/22/12. Updated 12/19/13. Updated 12/26/13.
- 10032524Infiniti: vent control valve replacement. No applied vehicles affected: all models; no model years listed.
- 10032305Infiniti: srs precautions during service. Included in the restraints section of the electronic service manual (esm) for each vehicle IS information necessary to service the supplemental restraint system (srs) safely. Improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs. No model or model years listed. Updated 2/21/14.
- 10031304Infiniti: tire pressure monitoring system (TPMS) warning light on/blinking. No models or model years listed. Updated on 08-11-2011.
- 10030145Infiniti: electronic control unit damage can result from improper battery connection. The battery IS required to stay connected when the engine IS running. No model years listed.
- 10004599The infiniti integrated homelink transmitter system. Various models including 1996-2004 i30/i35; 2004 Q45; 2004 M45.
- 10003519Front seat belt latch plate retaining button missing. Various models including the 2004 G35.
- 10002247Available tool; j-45738 transmission jack adapter.
- 10000404Engine will not start. Vehicle immobiilizer system/nissan anti-theft systm (ivis/nats).
- 635059On some vehicles the all-mode transfer case may become stuck in 4WD low.
- 635052Service information regarding roof console temperature display reading inaccurately.
Every Infiniti QX4 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.