2004 Infiniti QX56
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › QX56 › 2004
These records cover every 2004 Infiniti QX56. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2004 Infiniti QX56. Newest first.
Nissan IS recalling certain model year 2004-2006 armada, titan, infiniti QX56 and model year 2005-2006 frontier, pathfinder and xterra vehicles. the intelligent power distribution module (ipdm) assembly contains an engine control module (ecm) relay that has a diode for electrical current noise reduction. The ecm relay may allow silicon vapor to form and…
Risk and remedy
Risk
This could cause engine stalling increasing the risk of a crash.
Remedy
Dealers will replace the ecm relay inside the ipdm assembly. This service will be performed free of charge. the safety recall began on december 6, 2010. owners may contact nissan at 1-800-647-7261.
Nissan IS recalling certain front and rear lower links, p/nos. 54501Zq00a, 54500zq00a, 551a1zq00a, 551a0zq00a , 54501ea00a, 54500ea00a, 551a1ea500, 551a0ea500, 54501zr00a, and 54500zr00a, sold between november 25, 2009 and may 14, 2010 as replacement parts for model year 2004 through 2010 titan, armada, and QX56, and model years 2005 through 2010 frontier…
Risk and remedy
Risk
If the collar weld separates, the vehicle handling will deteriorate, possibly resulting in a vehicle crash.
Remedy
Nissan will notify owners and dealers will replace any affected lower link free of charge. the safety recall began on july 12, 2010. owners may contact nissan at 1-800-647-7261.
Owner complaints
106 complaints5 involved a crash1 involved a fire3 injuries
What owners report most
Latest complaints
- Service brakes
My wife was driving home from work, said brake is failing, makes loud grindy, rattling noise when brake is applied. Once the car is turn off and back on, everything is back to normal. When I got home, i took the wheels off to check everything was ok, pads were almost new, which I replaced last year. Drove around for 10 miles no problem. This is a serious safety issue which Nissan/Infiniti should take care of.
- Engine and engine cooling
The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with…
The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with several unknown warning lights illuminated on the instrument panel. The contact had taken the vehicle to a dealer where they informed him that his vehicle was not included in NHTSA Campaign Number: 10V517000 (Engine and Engine Cooling). The contact was referred to NHTSA for assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 68,000.
- Service brakes
I was on the highway driving my family from texas to north carolina when I ran into rush hour traffic long the way. I applied the brake to slow the vehicle down, then suddenly the steering wheel started shaking, there was a lound gridding noise as if the engine about to fallout and my brake didnot hold immediately when applied.
- Unknown or other
The emc relay IS bad. I have a letter saying it was a recall.. As I was driving the car just shut off. If you waited a little while it would start up again but it seemed that when it got hot it would shut down again. It cost me 102.00 for tow truck and the dealership IS charging me 160.00 an hour to check what it IS. They say there IS no recall but I have letter in front of me.
- Structure › Body
Takata recall paint IS fading in different places clear coat has faded away this has happened over the pass couple of years
- Service brakes · Vehicle speed control
The vehicle's brake warning light keeps coming on. Rotors are fine. Brake fluid level IS high. Yet, when I apply my foot on the brake, the warning light comes on and there IS also a bad sound on the front wheels that sounds like metal to metal (there IS a vibration). Once I pull over and turn the…
The vehicle's brake warning light keeps coming on. Rotors are fine. Brake fluid level IS high. Yet, when I apply my foot on the brake, the warning light comes on and there IS also a bad sound on the front wheels that sounds like metal to metal (there IS a vibration). Once I pull over and turn the vehicle off for a minute or so, I am able to continue. However, the warning light comes back on moments later. This IS getting very dangerous as it may trigger me to rear end the vehicle in front of me. The problem has been happening for the past eight months. However, it has been getting worst. The cruise control light also comes and stays on. Please help.
- Electrical system
TL* the contact owns a 2004 infiniti QX56. While driving various speeds, the vehicle suddenly shut off. In addition, the fuel gauge and other gauges on the instrument cluster displayed inaccurate information. The vehicle was taken to a local dealer (infiniti of elk grove, 8586 laguna grove dr, elk…
TL* the contact owns a 2004 infiniti QX56. While driving various speeds, the vehicle suddenly shut off. In addition, the fuel gauge and other gauges on the instrument cluster displayed inaccurate information. The vehicle was taken to a local dealer (infiniti of elk grove, 8586 laguna grove dr, elk grove, ca) where it was diagnosed that the electronic control unit was faulty and needed to be replaced; however, the part was no longer available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 167,000.
- Service brakes
On two separate occasions while the car was moving in a dry parking lot and applying my brakes, my ABS brakes kicked on for no reason and the car was difficult to control and stop. the light came on as well and I heard alot of grinding. This was very scary as both times I had my children in the…
On two separate occasions while the car was moving in a dry parking lot and applying my brakes, my ABS brakes kicked on for no reason and the car was difficult to control and stop. the light came on as well and I heard alot of grinding. This was very scary as both times I had my children in the car. the only way to reset ABS was to turn off vehicle. I am so afraid that this will happen again and I may not be able to stop. I am now afraid to drive and am thinking about selling it because I feel it IS not safe to drive.
- Service brakes
I get a brake light and a slip light sometimes when applying the brakes. Makes an awful noise and sometimes the brakes fail to operate. I have to turn the car off and restart it to reset something and then its fine for a few days and comes back. It IS very scary. Others who have the same vehicle…
I get a brake light and a slip light sometimes when applying the brakes. Makes an awful noise and sometimes the brakes fail to operate. I have to turn the car off and restart it to reset something and then its fine for a few days and comes back. It IS very scary. Others who have the same vehicle have complained of the same thing. Saying they think the brake master cylinder IS defective. I have also heard of people crashing their SUV because of this. This happens just when applying the brakes. I see this a lot in the forums and wonder why they haven't recalled this dangerous defect. This has been happening numerous times in the past 5 years.
- Power train
Radiator cracked. Interim with transmission fluid. $5,000 transmission rebuild.
- Service brakes
While driving at low/high speeds, the brake light will just turn on unexpectedly. also, the ABS brakes seem to fail where you have to press the brake pedal to the floor. the only way to temporarily fix this IS to turn the engine off and turn it back on for the brake light to go away. again, this…
While driving at low/high speeds, the brake light will just turn on unexpectedly. also, the ABS brakes seem to fail where you have to press the brake pedal to the floor. the only way to temporarily fix this IS to turn the engine off and turn it back on for the brake light to go away. again, this will occur at least 1-2 times a day and/or 28 times in a month while driving. this IS a very dangerous situation to put a driver in on the highway or other roadways.
- Service brakes
While the car IS in motion the red brake light will turn on and when you press the brake pedal the car slows down but makes a loud thumping noise, and you can feel like a spring on the brake pedal vibrating, if you turn off the vehicle, it resets for a while but now it IS happening constantly. The brake pads and rotors are new.
- Service brakes
As I was traveling on a city street, the brakes on my 2004 infiniti QX56 started making a grinding noise and the brake light on dash board went on making it hard to come to a stop. I don't know whats causing this problem. I know there was a recall on this vehicle for the same reason (brakes) but I don't have the number
- Service brakes
The first time I had issues with my brakes I was fortunate enough to be parked. I turned the vehicle on and tried to releases the emergency brake but the light wouldn't disengage. I put the vehicle in reverse and the applied pressure to the brake but the brakes didn't work. Then the vehicle made a…
The first time I had issues with my brakes I was fortunate enough to be parked. I turned the vehicle on and tried to releases the emergency brake but the light wouldn't disengage. I put the vehicle in reverse and the applied pressure to the brake but the brakes didn't work. Then the vehicle made a severe grinding noise. I then turned off the vehicle and the problem went away. I then called the dealership and asked if there was a recall for this problem and they said "no". The second time it happened to me I was driving on the road. I notice the brake light turned on, so I slow applied pressed to the brake peddle and the vehicle would stop and began to shake furiously as if it was skidding on the road. Fortunately, their wasn't anyone on the road. The vehicle finally came to a stop and I was lucky enough to pull off the road. I tried pressing the parking brakes to release the light but that didn't work so I tried shutting the vehicle off. I turned the vehicle back on and the light was gone. I slowly began to drive and test the brakes and they work again. I have gone to the dealership and they told me again there was no recall on the issue at hand. The service department said it could be the brake booster but they couldn't find an issue with it so they didn't replace it.
- Service brakes
TL* the contact owns a 2004 infiniti QX56. The contact stated that the brakes pulsated and made an abnormal grinding noise. The check engine and ABS warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes functioned normally. The brake…
TL* the contact owns a 2004 infiniti QX56. The contact stated that the brakes pulsated and made an abnormal grinding noise. The check engine and ABS warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes functioned normally. The brake master cylinder was replaced, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.
- Electrical system · Steering
TL* the contact owns a 2004 infiniti QX56. The contact stated that while driving approximately 65 mph, the vehicle stalled and the steering wheel became hard to maneuver. The vehicle was towed to an independent mechanic where it was diagnosed that the ipdm box failed and needed replacement. The…
TL* the contact owns a 2004 infiniti QX56. The contact stated that while driving approximately 65 mph, the vehicle stalled and the steering wheel became hard to maneuver. The vehicle was towed to an independent mechanic where it was diagnosed that the ipdm box failed and needed replacement. The vehicle was not repaired. The contact also stated that there was a manufacturers recall related to the failure but the vin was not included. The manufacturer was notified of the failure. The approximate failure mileage was 139,000.
- Service brakes
While driving the emergercny brake dash light will become lit and all braking actions have drastically reduced power. A an audible grinding noise IS observed from the front of the vehicle and the brake peddle has little to no resistance. A restart of the vehicle temporarily resolve the issue, but the issue has reoccured numerous times and IS increasing in frequency.
- Air bags · Service brakes
Passenger air bag light and dash light IS on all the time.
- Engine · Service brakes
Emergency brake: e-brake appears to engage on its own and the brake light indicator comes on. there's also a grinding sound when brake IS pressed. grinding sounds only occurs when this issue comes up. exhaust manifolds: was notified by the dealer upon a service inspection that there was a…
Emergency brake: e-brake appears to engage on its own and the brake light indicator comes on. there's also a grinding sound when brake IS pressed. grinding sounds only occurs when this issue comes up. exhaust manifolds: was notified by the dealer upon a service inspection that there was a small crack in the exhaust manifolds. IS this a normal thing? And should this be a recall item as it could throw off any smog check testing. in addition how about the exhaust in the cabin issue? maybe they used too thin of a metal for the manifolds.
- Steering
Entire steering column assembly became completely loose, moving up and down (while underway, stopped, or when vehicle IS turned off). the entire column from all the way into the dash, thru the column to the steering wheel moves (uncontrollably) up and down causing seriously unsafe steering and…
Entire steering column assembly became completely loose, moving up and down (while underway, stopped, or when vehicle IS turned off). the entire column from all the way into the dash, thru the column to the steering wheel moves (uncontrollably) up and down causing seriously unsafe steering and loose of control and risk of a crash. bearing and surrounding components within steering column loose/sheering and coming apart. contact me for infiniti/nissan class action lawsuit at infiniticlassactionlawsuit at gmail.
- Service brakes
Brake light came on and braking was affected while driving on a town street going about 25 mph. Once car was turned off and cranked light went off and brakes were fine. Have seen other complaints about a faulty sensor.
- Electrical system · Electronic stability control (esc) · Suspension
I replace my altanator and always had a problem with the rpm gauge? It dose not move or sometimes stays at the 6/7 and as of recently the car looses power and almost crashed on the freeway also I bought this car in 2014
- Service brakes
Brake does not brake when squeezed scares me the mechanical and did not find the problem I have children
- Electrical system · Engine · Vehicle speed control
The vehicle died when at a stop light and rolled back hitting the car behind us. I looked on your website and apparently it was caused by a faulty engine control module (ecm) in the intelligent power distribution module (ipdm). this appears to have been recalled on all 2004 to 2006 infiniti QX56…
The vehicle died when at a stop light and rolled back hitting the car behind us. I looked on your website and apparently it was caused by a faulty engine control module (ecm) in the intelligent power distribution module (ipdm). this appears to have been recalled on all 2004 to 2006 infiniti QX56 vehicles, however, I received no such notice and infiniti says their IS not recall associated with my vin number. I believe my vin number was left out in error and this should be recalled. this vehicle has also lost power a number of times while driving, but those incidents didn't result in an accident (luckily). thank you. *tr
- Air bags
While driving down the road on sunday, july 19TH, 2015. The light for the air bags started blinking out of the blue. Now every time I get in the SUV to go somewhere it stays blinking.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208936DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192822SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- 10192806IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further detail.
- 10192802SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192639SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
- 10192514SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192505SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
- 10192427IF YOU CONFRIM An oil leak at the right side block ball plug behind the alternator. ACTION: Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). See this bulletin for further detail.
- 10192314SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192235Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Infiniti's standards. Infiniti Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Infiniti most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletin for further details.
- 10192219SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific issue. See this bulletin for further details.
- 10192218If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see ITB00-024). See this bulletin for further detail.
- 10192191As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192146SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10190187INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10185325QX56; REVISED UPPER OIL PAN AND TIMING CHAIN CASE PROCEDURES This bulletin is no longer active. Please discard previous versions of ITB10-055.
- 10180978INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10179558VK56 CONNECTING ROD CAP BOLT SERVICE INFORMATION SERVICE INFORMATION A change has been made to the connecting rod cap bolt service part. The new service part (B in Figure 1) is visually different, but is a direct replacement for the original equipment part. IMPORTANT: See page 2 for the procedure to inspect the cap bolt service part for excessive stretch. If replacement of a single connecting rod cap bolt is indicated for any given connecting rod, both connecting rod cap bolts of the affected connecting rod must be replaced as a set.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152991INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
- 10145052OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin The announcement from March 21, 2017 has been revised to include: o Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps o Client expense may be applicable if the vehicle is out of warranty
- 10144497INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
Every Infiniti QX56 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.