2012 Land Rover Range Rover Evoque
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Vehicles › Land Rover › Range Rover Evoque › 2012
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
These records cover every 2012 Land Rover Range Rover Evoque. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
2 recalls name the 2012 Land Rover Range Rover Evoque. Newest first.
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2010-2015 LR2 and 2012-2013 Range Rover Evoque vehicles. A component within the Occupant Classification System (OCS) Electronic Control Unit (ECU) may fail, resulting in the front seat passenger air bag being totally or partially disabled.
In the event of a crash necessitating air bag deployment, if the air bag is disabled, the air bag may not deploy or may not deploy properly, increasing the risk of injury to the front seat passenger.
Land Rover will notify owners, and dealers will update the Restraint Control Module software, free of charge. The recall began on August 30, 2014. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is P046.
Jaguar Land Rover is recalling certain model year 2012 LR2 and Range Rover Evoque vehicles manufactured on June 11, 2012. The rear brake caliper retaining bolts may be insufficiently torqued.
Insufficiently torqued brake caliper bolts may result in the brake caliper detaching. A detached brake caliper may lead to a loss of brake function. Additonally, the caliper may strike a wheel resulting in the sudden deflation of a tire. Either situation may increase the risk of a vehicle crash.
Jaguar Land Rover will notify owners, and dealers will inspect and tighten the rear brake caliper retaining bolts, free of charge. The recall began on January 11, 2013. Owners may contact Jaguar Land Rover at 1-800-637-6837, Option 9.
The contact owns a 2012 Land Rover Evoque. The contact stated that while the vehicle was parked, the contact noticed fuel on the ground underneath the vehicle. The contact stated that occasionally, there were unknown warning lights that illuminated on and off. The contact noticed a strong fuel odor outside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a cracked fuel cap housing. The contact was informed that the fuel cap housing needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure. The contact was advised that the repair was not covered under the recall or special program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
2012 Range Rover Evoque suddenly, and without warning died while driving in traffic, and would not restart. It needed to be pushed away from oncoming traffic. A sheriff deputy was summoned to control traffic, as we did this. There were no warning lamps, or messages appearing on the display, both before and after the incident. Currently the car is at a foreign repair facility here in Lexington, KY. The name of the facility is: Scheller Automotive, (859) 225-6277. I spoke earlier with Andy, who stated it was an issue with no compression, which prevented it from being started. He believed it had to do with a dislocated cam gear, which caused a timing failure. According to him, there is a Range Rover service bulletin which they received describing this engine failing, but no recall regarding this issue. He said they now have THREE vehicles in the shop, with this same problem. This catastrophic failure could lead to definite safety concerns, by causing the car to die unexpectedly, without warning, and losing power steering, power breaks, and the possibility of safely exiting vehicle while in traffic.
While driving 2012 Range Rover Evoque the engine light turned on. The vehicle was taken to the mechanical shop where the light was diagnosed as a cracked engine exhaust manifold w/ turbo. Doing research, it was found that the OEM manufacturer knows about the issues of the cracking engine exhaust manifold w/ turbo since the metal that used to make it is a metal alloy. The replacement engine exhaust manifold w/ turbo part that the OEM sells to repair it is made out of steel and is a costly repair. The OEM puts cost over safety.
The contact owns a 2012 Land Rover Range Rover Evoque. The contact stated while driving at 30-40 MPH, the suspension of the vehicle emitted abnormal metallic sounds intermittently. The vehicle was taken to an independent mechanic who lifted the vehicle and diagnosed that an unknown vehicle clamp was lose. The vehicle was repaired; however, the independent mechanic informed the contact that the fuel tank strap and shield were severely corroded and was detaching. The vehicle was towed to the dealer where it was awaiting to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 60,000.
In about Feb 2017, we purchased this vehicle, a 2012 Range Rover Evoque (5 door), from a GMC dealership; it was previously owned. When purchased, an exhaust smell was noticed inside of the vehicle and the vehicle was returned to the dealership for service and inspection into the cause of the odor. It was ultimately transferred to a Land Rover dealership in Scottsdale, Arizona (Land Rover North Scottsdale 18100 N Scottsdale Rd, Phoenix, AZ 85054) where they determined the turbo charger had a crack in the manifold. It was replaced. About one and a half years later, this smell returned and I contacted the dealership about it. I was told their repair warranty was only for one year and they would not repair it. Researching these turbo chargers on my own, I discovered they are commonly failing and people have experienced similar issues with the turbo and exhaust smell. This time, the exhaust odor seems to only last a short time when first starting the vehicle from a cold start, leading me to believe the crack in the manifold is small and seals itself after the manifold heats up and the metal expands. It is an expensive fix to have a dealership do the repairs, over $4000 at last estimate so I haven't made the repairs since it's probably close to what the vehicle is now worth. In researching the turbo, the OEM turbo manifold looks to be made of stainless steel but it is thin looking. Some aftermarket turbos I have found have cast iron manifolds which I may purchase and take on the repairs my self at this point.
Leaking front windshield causing interior lights to come one; causes windshield to fog at times reducing visibility
TL* the contact owns a 2012 land rover range rover evoque. The contact stated that while driving at speeds below 5 mph, the vehicle failed to immediately stop while depressing the brake pedal which extended the stopping distance. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 114,000.
TL* the contact owns a 2012 land rover range rover evoque. While making a left turn and depressing the brake pedal, the vehicle did not stop and crashed into a garage door at a very slow rate of speed. No injuries were reported. The cause of the failure was not determined. Jake kaplan's land rover (1346 bald hill rd, warwick, ri) and manufacturer were notified of the failure. The failure mileage was 10,300. *Dt *as
While driving on the freeway at about 80 mph, the vehicle's brake malfunctioned and I couldn't press the brake pedal; it would not even go down. There were 2 cars driving ahead of me on the left lane, therefore, I tried to pass to the right lane by checking whether there was any space because there were 2 trucks behind on the right 2 lanes. Luckily, I could pass to the right lanes and finally to the shoulder to try to slow down. Then, I drove the car to a nearby roadhouse area and I stopped the car there by handbrake. This was really unbelievable and terrifying. Then, the vehicle was carried by a tow truck back to ankara, and the car mechanic checked the car, where they determined that a part inside the brake vacuum motor was totally broken, and that could have created a fatal accident,
Experiencing exhaust fumes in the cabin. failed state inspection after mechanic checked and found cracked exhaust manifold - less than 60,000 miles on vehicle. Found similar issue on evoque forums. Dealer indicates there IS no recall on this issue. This IS definitely a safety issue with carbon monoxide being funneled into the vehicle by a failed part, a part that should not be failing, at least, not cracking. I was wondering why I felt sick, sleepy, and suffered headaches and vomiting. There were no warning indicators illuminated. the mechanic stated that the fumes filled his garage and he had to work on the vehicle outside of garage in the parking lot. this should definitely be reason for a recall for a vehicle with low mileage and can cause death if vehicle IS running inside the garage. there are numerous complaints filed about this dangerous issue.
TL* the contact owns a 2012 land rover range rover evoque. While driving various speeds, the engine seized intermittently and the check engine warning indicator illuminated. The vehicle was taken to jaguar land rover austin (1515 w 5TH st, austin, tx 78703, (888) 450-9149) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 60,000.
TL* the contact owns a 2012 land rover range rover evoque. While driving for an extended period of time, the contact felt sick, sleepy, and suffered headaches and vomiting. There were no warning indicators illuminated. The contact's son noticed an abnormal odor in the vehicle. The contact took the vehicle to the dealer (land rover hinsdale, 300 e ogden ave, hinsdale, il, 301-521-3426) where it was diagnosed that there was a crack in the turbo manifold that needed to be replaced. The vehicle was not repaired. The contact went to the hospital and found carbon monoxide in her bloodstream. The manufacturer was made ware of the failure and informed the contact that her warranties had expired. No further assistance was provided. The failure mileage was 49,000.
I was on my way to camden aquarium it IS 75 min away from my house after driving 55 min just about to pass nj tp exit 4 toll booth the brakes locked up on me I was unable to brake I had my wife and 2 kids in car it was life threatening situation I put the shift it in neutral and was able to pull over in shoulder lane luckily and parked it was shocking I towed the car to service center and was told after diagnostics that vacuum part of the break malfunctioned and it IS very expensive to fit it
The front windscreen leaks due to the adhesive used to seal the windshield to car does not work, when driving in a rain storm the water will hit the driver in the face, causing a safety issue.
While driving, vehicle looses power. This IS an intermittent problem and can not be predicted. No signs or signals that there IS a problem before car stalls. Very scary and dangerous situation. Almost got struck from behind. Pulled over, turned vehicle off, then back on and restarted and drove with no issues. This has happened numerous times. Usually happens after deescalation of speed, like exiting expressway but has happened while driving on a city street. Took vehicle to land rover and was told if there weren't any messages displayed, there was nothing wrong.
On march 24, 2018 at approximately 11:30 am I was traveling on the highway (florida turnpike north) at around 70 mph with my wife and child, and suddenly the brakes stopped responding on my land rover evoque. the brake pedal was hard and could not be pressed, it would not respond. we were able to lose speed, merge to the right of the highway, and come to a stop on the shoulder. neither before, during nor after the event, had any warning lights showing on the vehicle's dashboard. we called our dealer and they suggested to have the SUV towed to the nearest dealer. we had the SUV towed with aaa to the dealer. the dealer's manager did not seem worried or shocked at the terrifying event my family and I had just experienced. in fact, he did not even offer an apology. did not provide a loaner or rental vehicle. vehicle was left for the service department to look at on monday. my father had to drive 211 miles to pick us up from the dealer and drive us back. monday the analysis came back as a text that read: 'the vacuum pump seized up and broke one of the intake camshafts. to fix this we have to remove the top part of the engine and replace all pump, camshaft, timing guide and tensioner and all the one time use gaskets and seals. this IS a lengthy job. To do these repairs would be $5,532.10+tax.' (attached IS the emailed quote we requested) we have photos, videos, emails, documents, and text messages evidence of the previously discussed.
Experiencing exhaust fumes in the cabin. Dealer checked and found cracked exhaust manifold - less than 72,000 miles on vehicle. Found similar issue on evoque forums. Dealer indicates there IS no recall on this issue. Attached dealer diagnostic receipt. I feel this IS a safety issue with carbon monoxide being funneled into the vehicle by a failed part, a part that should not be failing, at least, not cracking.
Driver seat seat belt releases spontaneously about 5-10% of time even if I latch and tug on it to test latch.
Title: sudden lost of traction at rear axle at high way speed. vehicle mileage: 40,000; age: 5 years; AWD model with rear electrical differential power coupling (haldex gen 4 ) description: vehicle was driving at highway speed, dashboard shown message: "transmission fault traction reduced". The rear axle was found to be disconnected from drivetrain and will not reconnect under slippery condition. root cause: rear electrical differential (haldex gen 4) use pnuematic controlled clutches to connect/disconnect rear axle to transmission for torque coupling. The clutch relies on pnuematic pump (land rover part number lr075763) to provide pressure for coupling. The pump use brushed dc motor. Overtime, clutch material dissolve into differential fluid and clogs up filter of the pnuematic line, causing pump running at high duty cycle. The motor failed due to excessive heat and brushes disconnect from motor winding. Causing pump to fail. for reference, volvo and othe vehicle manufacturer who use similar differential unit (haldex gen 4) requires servicing of the differential to prevent such failure. Land rover does not such procedure. land rover has tsb that describes such failure and mentioned the pump will need to change. https://static.nhtsa.gov/odi/tsbs/2015/sb-10074556-2280.pdf
Last saturday, july 8, 2017, we are on our way to land rover dealership in paramus new jersey for our range rover evoque 2012, scheduled maintenance servicing, while driving I just noticed that the airbag light IS showing up in the control panel while the car IS in motion going to the dealership. So as we get there in the dealership, I told the service guy to include the check of the airbag that illuminate in the control panel. In 2 days, we received a call from the dealership, informing us that there IS a need to change the front passenger airbag sensor, that cost $1970.00. The message was so shocking, because I don't have that such amount of money. and that $1970 doesn't include yet the maintenance servicing fee of $580.00. It was so shocking, the mileage of the IS in the low end of 40,000 miles, it has never had a collision or any other impact incident and why the airbag IS lighting up. That high end car IS brand new when I bought that on that dealership on year 2012. The service guy told us, that it IS so dangerous to drive this car while the airbag light IS "on". I was in a loaner car right now. Meanwhile, I told the dealership, let me think about it. So I went online to do a research about this situation, and I learned that the land rover LR2 and range rover evoque has a recall issue of the airbag sensor, but the vin that belongs to my car has a zero recall for this matter. Please help us, my car still look like a brand new and it IS properly and seriously maintain and why this problem occur. Fixing this issue from own pocket IS so hard, I should be entitle for a no cost to fix this problem via recall. The other night I call the range rover corporate sighting a recall for this particular issue and they said my car has zero recall, please help, the fact that the airbag illuminate while the car IS in motion then there IS a problem of the airbag system.
TL* the contact owns a 2012 land rover range rover. While driving 30 mph, the brake pedal was applied, but the vehicle failed to respond. The failure occurred without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 47,370.
The interior lights consistently switch on and off while driving. Purchased the vehicle january 2015. Brought the vehicle to the land rover dealership 3 times in the past year and a half and was continuously told the technician cannot replicate the issue. I even went so far IS to record the lights switching in and off on my cellphone while the vehicle was in motion. *tr
Driving on the main hwy when I noticed that a indicated light appeared on the dashboard "transmission fault traction reduced". the car didn't handle any different so I immediately contacted the dealer via phone. Spoke to the service adviser who stated to pull off the road, turn off the motor and after a few mins restart it and that should clear the fault. if not, just make an appt for service. unfortunately the problem was not cleared using the above restarting procedure. upon arriving at the dealership for the next available appt 5 days later, the battery was supposedly dead and needs to be replaced according to them because they could not start the vehicle. Which IS strange since prior to that I had no warning lights of any battery problems come on. a day later, the adviser called me again and stated that not only did I have a dead battery but the power pump differential to the transmission was found to be faulty and would be replaced. this IS a 3YR old car with less than 32K miles on it with mostly hwy driving. *tr
I took my car in to the land rover service dept where I purchased my vehicle because I smelled exhaust through the vents and I was getting headaches every time I drove. On my first visit they told me they could not find anything wrong. After a month of continued exhaust issues I took it to a different land rover service dept and they eventually found a hairline fracture in the turbo. They quoted me $6,500 for the repair and advised me that it was not covered by warranty. They told me to simply run my air/heater on manual versus automatic and drive with a window cracked. I am currently trying to find someone that will work on my evoque that could possibly weld the fracture rather than replacing the entire system but having difficulty. *tr
2012 land rover evoque. Due to insufficient clearance. The supplemental restraint system connector located in the driver and front passenger side seat of the vehicle may become disconnected. *Ta according to the invoice, the technician found the sensor had shorted out. The passenger occupancy sensor was replaced. *Jb
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
On August 31, 2020, ODI upgraded PE18-014 to Engineering Analysis (EA)20-001 to continue its investigation of brake vacuum pump failures in model year (MY) 2012-2013 Range Rover Evoque vehicles and peer Jaguar Land Rover (JLR) products equipped with 2.0L GTDI engines fitted with Magna vacuum pumps. This investigative activity has focused on the cause, scope, and effect of inadequate vacuum supply at the vehicles brake booster with its attendant increases of brake pedal effort and diminished braking performance. Following a detailed analysis of data collected, the alleged defect is progressive and reasonably detectable with adequate power braking assist available prior to complete pump failure; occurs at marginal failure rates, particularly where the vehicle age is considered; and the complaint trend dissipated to one occurrence per year over the last three calendar years.Based on the analysis conducted, this investigation has been closed. The closing of this investigation does not foreclose the Agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists, based upon additional information the Agency may receive. For a detailed summary of the investigation see attached closing resume document.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 10986358, 11025409, 11083348, 11131896, 11149724, 11231234, 11343256, 11425440, 11485127.
On December 1, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-014 to investigate allegations of brake vacuum pump failure in model year (MY) 2012 through 2014 Range Rover Evoque vehicles. During PE18-014, ODI identified 33 complaints and field reports related to the alleged defect in the subject vehicles. Seven of the complaints were received by ODI and 26 were reported as consumer complaints or field reports in the Jaguar Land Rover (JLR) response to ODI's Information Request letter for PE18-014. All the complaints and field reports identified by ODI involved MY 2012-2013 Range Rover Evoque vehicles. ODI's analysis of warranty data supplied by JLR identified 198 claims related to the alleged defect in MY 2012-2013 vehicles, resulting in a claim rate of 0.84 percent. ODI identified just 6 claims in the MY 2014 Range Rover Evoque vehicles, resulting in a claim rate of0.09 percent.The subject vehicles are equipped with 2.0 liter Gasoline Turbocharged Direct Injection (GTDI) engines that utilize a mechanically driven single vane rotary vacuum pump supplied by Magna International (Magna). The 2.0L GTDI engines and subject Magna vacuum pumps were used by JLR in the following applications: MY 2012-2017 Land Rover Range Rover Evoque (L538), MY 2013-2015 Land Rover LR2 (L359), MY 2015-2017 Land Rover Discovery Sport (L550), MY 2013-2015 Jaguar XF (X250), and MY 2017 Jaguar XE (X760). Field return analyses of failed vacuum pumps from these products has determined that the failures were caused by blockage of the orifice supplying lubricating oil to the pump. Magna and JLR have attributed the blockage to oil sludge resulting from failure to perform oil changes at the specified maintenance intervals.This Preliminary Evaluation has been upgraded to an Engineering Analysis (EA20-001) covering MY 2012-2013 Range Rover Evoque vehicles (subject vehicles). Other JLR products equipped with 2.0L GTDI engines and subject Magna vacuum pumps will be included in the EA as peer vehicles. The EA will further assess the causes of pump failures in the subject and peer vehicles, the frequency and trends of pump failures in each population, the reasons for differences in experience between subject and peer vehicle applications, and the effects of pump failure on brake system performance in the subject vehicles.The ODI reports (VOQs) cited above can be viewed at NHTSA.gov under the following reference numbers: 10986358, 11025409, 11083348, 11131896, 11149724, 11231234, 11343256.
On December 16, 2016, ODI opened PE16-015 to investigate seven complaints alleging incidents of powered rollaway in model year (MY) 2012 through 2014 Land Rover/Range Rover Evoque and Jaguar XF vehicles. The complaints all alleged that the rollaway incidents occurred after the operators shifted to Park and exited the vehicle with the engine left running. All of the incidents alleged that crashes resulted from the unexpected vehicle movement and three alleged injuries. Two of the complaints counted in the opening resume (ID's 10760326 and 10884136) involved the same vehicle and incident. ODI has not received any new complaints since PE16-015 was opened, resulting in current ODI report totals of 6 incidents, 6 crashes and 3 injuries. Field data provided by Jaguar Land Rover (JLR) in response to ODI's information request letter for PE16-015 included 10 allegations of powered rollaway incidents in the subject vehicles, including 9 alleging crashes. Updates provided by JLR through October 25, 2019, have identified one additional powered rollaway allegation in the subject vehicles. The new incident included a crash allegation, bringing the JLR field incident totals to 11 incidents and 10 crashes. None of the JLR reports allege injuries. Two of the JLR reports are duplicates of incidents reported to ODI, resulting in a total of 15 incidents, 14 crashes and 3 injury allegations in the subject vehicles. ODI's analysis of system design and field incident investigative data has not identified any mechanical or electronic faults that have caused subject vehicle transmissions to shift out of Park with no operator input nor has the analysis identified any faults that would result in a failure to execute a valid Park shift selection. JLR's field investigations of powered rollaway incidents have assessed the root cause to be operator error. Based on these assessments and the low rate and declining trend in rollaway incidents, this investigation is closed. The closing of this investigation does not foreclose the Agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive. For more detailed information about field incident analysis for the subject and peer vehicles see the attached report.The ODI reports (VOQs) cited above can be viewed at NHTSA.gov under the following reference numbers with duplicate records shown in parentheses: 10504853, 10548937, 10565212, 10631673, 10760326 (10884136), 10892346.
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.