2014 Land Rover Range Rover Evoque
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Land Rover › Range Rover Evoque › 2014
These records cover every 2014 Land Rover Range Rover Evoque. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Land Rover Range Rover Evoque. Newest first.
Jaguar Land Rover North America, LCC (Land Rover) is recalling certain model year 2015 Discovery Sport manufactured September 17, 2014 through November 3, 2014 and 2014-2015 Range Rover Evoque vehicles manufactured July 15, 2013 through July 1, 2015. In the affected vehicles the transmission sensor clusters may have insufficient crimps in the transmission…
Risk and remedy
Risk
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Remedy
Land Rover will notify owners, and dealers will inspect the automatic transmission serial number and if required, will update the transmission software to prevent the transmission from shifting into neutral due to a faulty crimp, free of charge. The recall is expected to began October 14, 2016. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is P091.
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain model year 2014 Range Rover Evoque vehicles manufactured November 27, 2013 and December 4, 2013. The bolts connecting the right hand rear suspension link arm may have been damaged during vehicle production.
Risk and remedy
Risk
The damaged bolts may fail, allowing the link arm to separate from the vehicle, resulting in a loss of control and increasing the risk of a crash.
Remedy
Land Rover will notify owners, and dealers will replace the connecting bolts for the right hand rear suspension link arm, free of charge. The recall began on April 28, 2014. Land Rover's number for this recall is P040.
Owner complaints
35 complaints2 involved a crash4 injuries
What owners report most
Latest complaints
- Air bags · Suspension › Front › Control arm › Lower ball joint · Wheels › Hub
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated that while driving approximately 40 MPH, the air bags in the vehicle unexpectedly deployed and the front passenger side wheel, hub, and the ball joints detached, causing the vehicle to flip over. No warning lights were…
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated that while driving approximately 40 MPH, the air bags in the vehicle unexpectedly deployed and the front passenger side wheel, hub, and the ball joints detached, causing the vehicle to flip over. No warning lights were illuminated. A Police report was filed. The vehicle was towed to a tow yard and was later declared a total loss. The contact stated that two occupants inside the vehicle sustained injuries. Medical attention was sought. The passenger was transported by ambulance and sustained a chest contusion, cuts, bruises, and gashes on the head. The driver sustained chest and rib contusions, cuts, bruises, and gashes on the arms and head. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Fuel/propulsion system
Gas leak in the fuel system. Obvious gas smell when car is turned on. Because of the impending danger i have taken the vehicle to á local independent service center for evaluation. They are in the process of confirming the problem. I could not chance driving too far to the dealer because of the hazzard and risk. There were no warning lights indicating the problem.
- Power train
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent…
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with turbo charger failure. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not associated with a recall related to the failure. The dealer was made aware of the failure, and the contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
- Forward collision avoidance › Adaptive cruise control · Service brakes · Vehicle speed control
The stability control is not available.
- Engine · Power train · Suspension
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed; however, the vehicle accelerated rapidly and was shifting rapidly. Additionally, the contact stated that the turbo charger was engaging…
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed; however, the vehicle accelerated rapidly and was shifting rapidly. Additionally, the contact stated that the turbo charger was engaging independently, and the check engine warning light was illuminated. Additionally, the contact stated that the active suspension and shock absorbers were not responding when the contact drove over dips in the road or while turning left or right. The contact stated no warning light was illuminated for the suspension. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the turbo charger and the suspension needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
- Suspension · Unknown or other
I have researched my 2014 Range Rover Evoque and have come upon 2 recalls. First one is recal no. 16V614000. This is where the vehicle unexpectedly shifts to neutral as I am driving. I had a few instances with this as I was driving and car shifting to neutral and gearbox gets stuck...resulting in…
I have researched my 2014 Range Rover Evoque and have come upon 2 recalls. First one is recal no. 16V614000. This is where the vehicle unexpectedly shifts to neutral as I am driving. I had a few instances with this as I was driving and car shifting to neutral and gearbox gets stuck...resulting in getting stuck in the middle of the road. The second recall is recall no. 14V155000 regarding the suspension. The damaged bolts may fail, allowing the link arm to separate from the vehicle, resulting in a loss of control and increasing the risk of a crash. I have already contacted Land Rover customer service and they told me my VIN number is not covered under the recall even though it is clearly affected by the recalls. The car is not safe to drive. I am hoping you could add my vehicle to the recall list to get this repaired as soon as possible.
- Lane departure › Blind spot detection · Power train
Charging system -( code PO562) powertrain control module Code-(PO299) Code- (P144C)
- Fuel system, gasoline
The contact owns a 2014 Land Rover Range Rover Evoque. The contact stated there was an abnormal fuel odor inside and outside the vehicle. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 74,500.
- Engine · Power train · Suspension
My car shifts into neutral while I’m driving. This is the same issue that I see recalls for but it’s stating that my car is not effected. Also, the rear suspension makes a loud grinding noise for no reason. It’s weird because other 2014 Land Rovers have these exact same recall warnings and my vin number comes up clear on the internet. This vehicle only has 45k miles on it.
- Engine
While pulling out, the vehicle stopped running in the middle of the road. On restart the gear selector went down and I was unable to switch to neutral to push it out of the way. I had it towed to landrover and they told me the cam sprocket stopper dropped onto my timing chain and made it fall off.…
While pulling out, the vehicle stopped running in the middle of the road. On restart the gear selector went down and I was unable to switch to neutral to push it out of the way. I had it towed to landrover and they told me the cam sprocket stopper dropped onto my timing chain and made it fall off. Looking online it seems like this is a big issue and still no safety recall. This issue is known by landrover and I don't see why life's have to be risked for things to get fixed.
- Structure › Body
The front door will not open on the driver's side from the outside. It will only open from the inside due to the door handle.
- Electrical system · Power train
Our 2014 Land Rover Evoque has a gear knob (gear shifter) located on the console. The gear knob changes by itself from drive, to neutral, to park. Dangerous! We identified this as part of a safety recall and took it to the dealer for repair. They updated the software and sent us on our way. After…
Our 2014 Land Rover Evoque has a gear knob (gear shifter) located on the console. The gear knob changes by itself from drive, to neutral, to park. Dangerous! We identified this as part of a safety recall and took it to the dealer for repair. They updated the software and sent us on our way. After the same issue occurring several times, we took it back to the dealer at which time the stated we need a new transmission for over $17,000!!! The vehicle last showed only 35,000 miles! We have begged and pleaded our case with the dealer and repeatedly with Land Rover USA with no satisfactory resolution.
- Power train
The powertrain just went out at 60k miles. I googled regarding this n found a lot of other complaints with the powertrain even a lawsuit.
- Engine
The timing chain continues to slip and need to replaced . Looses power, check engine light continues to come on. Been happening for about a year.
- Fuel/propulsion system
Gas leaking
- Power train
We bought this vehicle in dec. 2019. After 10 months of driving all stability control and AWD failed while driving. Com to find out there's a recall on transmission would have never knew without investigation. still not sure who to contact. it seemed to be a problem for previous driver also…
We bought this vehicle in dec. 2019. After 10 months of driving all stability control and AWD failed while driving. Com to find out there's a recall on transmission would have never knew without investigation. still not sure who to contact. it seemed to be a problem for previous driver also evident in owner's manual. was never told. I was driving sounded like the car was coming apart w every bump. on I65 interstate when it happened
- Unknown or other
Turbo needs to be replaced with less than 45,000 miles
- Engine
Turbo stopped working for second time at 51,000 miles, just out of warranty. This IS a known failure and should be recalled.
- Engine · Power train
It IS known the 2014 range rover/evoque has a terrible and repeated problem with the turbo /super charger over boost condition. it costs thousands of dollars to repair. this IS due to a failed design with the exhaust system as range rover came up with a new design after 2014. *tr
- Fuel/propulsion system
Gas leek in the gas tank there was a crack in it
- Electrical system
Rear tailgate will not open doors will not lock interior lighting stays on. Can not lock vehicle and can not drive at night with interior lights on.
- Fuel/propulsion system
The car started leaking gas. Apparently the fuel module and fuel pump broke. It leaked while running.
- Engine · Power train
Car abruptly shifts out of gear and into neutral while driving. Gear will not move to proper gear once this occurs. Control of vehicle IS lost.
- Electrical system · Engine · Power train
Recall P091 - our vehicle was not included in this recall however it suffers from the same dangerous safety issue. The vehicle shuts down while driving, even doing 70mph on the freeway. It appears to shift into neutral, with the dash saying "gearbox fault" and the gear shifter locking up. The car…
Recall P091 - our vehicle was not included in this recall however it suffers from the same dangerous safety issue. The vehicle shuts down while driving, even doing 70mph on the freeway. It appears to shift into neutral, with the dash saying "gearbox fault" and the gear shifter locking up. The car no longer revs and we have to coast to the side of the road. Very dangerous and we have had several near misses, including with a semi truck on the freeway. Landrover have done five (5) failed repair attempts via two separate dealerships. The problem remains unresolved. We have replaced the gearbox and turbo at landrovers suggestion of this being the issue; the car was not fixed by this. We believe that the car should have been included in the recall. This car IS a deathtrap and landrover are refusing to do anything about it. We have 14 failed repairs on this vehicle in total, with landrover suggesting we pay for a 15TH repair at a cost to us of almost $30,000. This would be the sixth (6TH) repair attempt on this same issue alone. The car IS riddled with numerous other issues. We have multiple videos of this issue taken over several break downs due to the same issue as the recall. This has happened over a dozen times, usually when the car IS in motion, however it has happened upon starting the car, driving slowly on streets, and driving on the freeway at 70mph. We have all of the repair records documenting this but there are too many to upload here.
- Engine
The vehicle suddenly went into neutral on the highway and would not shift back. Speed of the vehicle at the time of incident was approximately 50 mph
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Loss of Brake Power Assist
On December 1, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-014 to investigate allegations of brake vacuum pump failure in model year (MY) 2012 through 2014 Range Rover Evoque vehicles. During PE18-014, ODI identified 33 complaints and field reports related to the alleged defect…
On December 1, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-014 to investigate allegations of brake vacuum pump failure in model year (MY) 2012 through 2014 Range Rover Evoque vehicles. During PE18-014, ODI identified 33 complaints and field reports related to the alleged defect in the subject vehicles. Seven of the complaints were received by ODI and 26 were reported as consumer complaints or field reports in the Jaguar Land Rover (JLR) response to ODI's Information Request letter for PE18-014. All the complaints and field reports identified by ODI involved MY 2012-2013 Range Rover Evoque vehicles. ODI's analysis of warranty data supplied by JLR identified 198 claims related to the alleged defect in MY 2012-2013 vehicles, resulting in a claim rate of 0.84 percent. ODI identified just 6 claims in the MY 2014 Range Rover Evoque vehicles, resulting in a claim rate of0.09 percent.The subject vehicles are equipped with 2.0 liter Gasoline Turbocharged Direct Injection (GTDI) engines that utilize a mechanically driven single vane rotary vacuum pump supplied by Magna International (Magna). The 2.0L GTDI engines and subject Magna vacuum pumps were used by JLR in the following applications: MY 2012-2017 Land Rover Range Rover Evoque (L538), MY 2013-2015 Land Rover LR2 (L359), MY 2015-2017 Land Rover Discovery Sport (L550), MY 2013-2015 Jaguar XF (X250), and MY 2017 Jaguar XE (X760). Field return analyses of failed vacuum pumps from these products has determined that the failures were caused by blockage of the orifice supplying lubricating oil to the pump. Magna and JLR have attributed the blockage to oil sludge resulting from failure to perform oil changes at the specified maintenance intervals.This Preliminary Evaluation has been upgraded to an Engineering Analysis (EA20-001) covering MY 2012-2013 Range Rover Evoque vehicles (subject vehicles). Other JLR products equipped with 2.0L GTDI engines and subject Magna vacuum pumps will be included in the EA as peer vehicles. The EA will further assess the causes of pump failures in the subject and peer vehicles, the frequency and trends of pump failures in each population, the reasons for differences in experience between subject and peer vehicle applications, and the effects of pump failure on brake system performance in the subject vehicles.The ODI reports (VOQs) cited above can be viewed at NHTSA.gov under the following reference numbers: 10986358, 11025409, 11083348, 11131896, 11149724, 11231234, 11343256.
- Powered vehicle rollaway
On December 16, 2016, ODI opened PE16-015 to investigate seven complaints alleging incidents of powered rollaway in model year (MY) 2012 through 2014 Land Rover/Range Rover Evoque and Jaguar XF vehicles. The complaints all alleged that the rollaway incidents occurred after the operators shifted to Park and exited the…
On December 16, 2016, ODI opened PE16-015 to investigate seven complaints alleging incidents of powered rollaway in model year (MY) 2012 through 2014 Land Rover/Range Rover Evoque and Jaguar XF vehicles. The complaints all alleged that the rollaway incidents occurred after the operators shifted to Park and exited the vehicle with the engine left running. All of the incidents alleged that crashes resulted from the unexpected vehicle movement and three alleged injuries. Two of the complaints counted in the opening resume (ID's 10760326 and 10884136) involved the same vehicle and incident. ODI has not received any new complaints since PE16-015 was opened, resulting in current ODI report totals of 6 incidents, 6 crashes and 3 injuries. Field data provided by Jaguar Land Rover (JLR) in response to ODI's information request letter for PE16-015 included 10 allegations of powered rollaway incidents in the subject vehicles, including 9 alleging crashes. Updates provided by JLR through October 25, 2019, have identified one additional powered rollaway allegation in the subject vehicles. The new incident included a crash allegation, bringing the JLR field incident totals to 11 incidents and 10 crashes. None of the JLR reports allege injuries. Two of the JLR reports are duplicates of incidents reported to ODI, resulting in a total of 15 incidents, 14 crashes and 3 injury allegations in the subject vehicles. ODI's analysis of system design and field incident investigative data has not identified any mechanical or electronic faults that have caused subject vehicle transmissions to shift out of Park with no operator input nor has the analysis identified any faults that would result in a failure to execute a valid Park shift selection. JLR's field investigations of powered rollaway incidents have assessed the root cause to be operator error. Based on these assessments and the low rate and declining trend in rollaway incidents, this investigation is closed. The closing of this investigation does not foreclose the Agency from taking further action if warranted or the potential for a future finding that a safety-related defect exists based upon additional information the agency may receive. For more detailed information about field incident analysis for the subject and peer vehicles see the attached report.The ODI reports (VOQs) cited above can be viewed at NHTSA.gov under the following reference numbers with duplicate records shown in parentheses: 10504853, 10548937, 10565212, 10631673, 10760326 (10884136), 10892346.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011035Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
- 11008625A customer may report that the windshield wipers stop up on the windshield when turned off.
- 10249843Potential manufacturing issue with AJ126 engines.
- 10243679The wiper blades streak, smear, judder or squeak during operation
- 10240274Vehicle Will Not Charge
- 10239291The steering wheel switches are being reported as inoperative.
- 10239290The Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
- 10239286This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
- 10239284The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
- 10239191Service Action: Front Suspension Lower Control Arm-to-Knuckle Nut
- 10239034A customer may report that the front or rear door latch does not operate as expected.
- 10239018A customer may report that the front or rear door latch does not operate as expected.
- 10236693An issue has been identified on a number of 2014 model year Range Rover Evoque (L538) vehicles within the listed VIN range which may have been manufactured away from process with an incorrect torque specification of the front suspension lower control arm-to-knuckle retaining nuts.
- 10224545Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
- 10224449Land Rover Diagnostics Software Update. Dealer Data Update
- 10224448Land Rover Diagnostics Software Update. Dealer Data Update
- 10224447Land Rover Diagnostics Software Update. Dealer Data Update
- 10224440Land Rover Diagnostics Software Update. Dealer Data Update
- 10214067Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
- 10214018Technical Bulletin: Squeaks & Rattles Kit Availability
- 10212858Symptom general accessories
- 10208666The lighting control switch and/or the wiper control switch may not operate or operates intermittently.
- 10206633Software Update.
- 10206631L538 Front wiper inoperative - When front windscreen wipers are operated (any speed selected) there is no response. AND/OR during windscreen operation the wipers sieze mid-cycle and remain unresponsive. ALSO windscreem windscreen operation the wipers sieze mid-cycle and remain unresponsive. ALSO winscreen wipers un-reskponsive when in certain wiper speed selections ie No 2.
- 10206628Unexplained loss of coolant - The factory would like to gain a deeper understanding of the issues surrounding continual unexplained low coolant level on 2.0 GTDI L538 (Evoque) vehicles.
- 1020662612MY L538 PSCM (EPAS) not communicating with vehicle
- 10206625Customers / Dealers may report a concern with the condition of Seat Covers
- 102066249 speed automatic transmission faults - A small volume of 14MY Evoque (L538) are flagging the following TCM DTC codes P0704 or P0704-07 during SDD DTC read (which are all related to 9HP48 automatic transmission)
- 10206622Turbo bolts insecure: 2.0L GTDI gasoline and 2.2L diesel The customer reports an unusual sound coming from the engine area while driving.
- 10204930Technical Bulletin: Service Action: GateWay Module Software Update
- 10204927Technical Bulletin: Service Action: Car Configuration File Update
- 10204923Technical Bulletin: Service Action: Park Out Feature Not Enabled
- 10204920Technical Bulletin: Fuel Regulation
- 10204911Technical Bulletin: Transmission Control Switch Fails to Rise
- 10204910Technical Bulletin: Transmission Control Switch Fails to Rise
- 10204861Product Issues Update
- 10204854Safety Recall: Rear Suspensioin Right Hand Link Arm To Knuckle Fixings
- 10204846Technical Bulletin: Engine Does Not Re-Start or Flashing gear selector LED Indicator after selecting Neutral N During an ECKO stop
- 10204845Technical Bulletin: Hill Start Assist Not Operating As Expected
- 10204838Technical Bulletin: Automatic Temperature Control Evaporator Freezing Onwards
Every Land Rover Range Rover Evoque model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.