2015 Lexus GS 350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Lexus › GS 350 › 2015
These records cover every 2015 Lexus GS 350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2015 Lexus GS 350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4…
Risk and remedy
Risk
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Remedy
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Owner complaints
15 complaints1 involved a crash2 injuries
What owners report most
Latest complaints
- Service brakes · Steering
Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor…
Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor makes clicking noise at low speed. the break pads make loud squeal noise every time the paddle pressed. This is a very common issue with Lexus 2 piece rotors but Lexus refused to acknowledge.
- Steering
Car darts while attempting to hold the steering in place. Feels like it sticks and when attempting to correct it over-corrects.
- Steering
After driving a while 30 minutes or so steering intermittently stiffens especially in turns loss of power steering. Creating very dangerous situation especially if you are yielding. It can cause a very bad accident situation as you may loose control driving control. It is an electronic steering.
- Structure › Body
Driver door power lock actuator doesnt work. Will not work at all with power lock button or key fob. Will only work manually but only after several attempts or giggling it strongly. Also will not open when using the handle. You must keep trying to wiggle it to get it to open. Hazardous condition as it takes a while to get it to open. This IS a well known problem with them.
- Electrical system · Engine · Fuel/propulsion system
I purchased my vehicle 2018 and within approx. A month I was involved in an accident on the freeway where my vehicle stalled which resulted in major damages to my car . I couldn't explain what happened because I didn't know at the time. Prior to the accident I spoke to the dealership and reported…
I purchased my vehicle 2018 and within approx. A month I was involved in an accident on the freeway where my vehicle stalled which resulted in major damages to my car . I couldn't explain what happened because I didn't know at the time. Prior to the accident I spoke to the dealership and reported that the check engine light wouldn't turn off and he stated it probably needed tuneup . Car felt rough. Accident resulted in vehicle repair and me w/o a car. The air bag did not deploy, entire front car smashed in. after vehicle was restored engine light and tire pressure lights remain on , had to take car to lexus dealership (north park) where it was maintenence. when I picked it up car sounded strangely loud and as I was driving off the car stalled again. nobody was available to help me and I ended up taking car home . The following day I spoke to two managers and expressed my concerns .my car was then picked up from my home and taken to lexus dealership where another thorough inspection was completed. long story short they found something wrong and have me an estimate in which I paid a significant amount of money. since then my car IS inspected timely and to this day engine lights and other lights are on and nobody will do anything but take my money to replace misc items! Now I just read there IS a recall which explains everything and for once it makes sense that this " luxury "car sold to me was a lemon and a very expensive one at that with all the repairs and just feeling safe in my vehicle while I'm driving! I've reached out to lexus and nobody returns calls or act like they are not familiar with a recall for my car. in the meantime, everyb time I drive the car I fear that it will stall again for the 4TH time and maybe me and my son won't be so lucky! when it stopped on the freeway it was sudden and in heavy traffic . Every now and then my car won't start .
- Tires
Bridgestone turanza 400-02 235/40 19 tire tread separated from the side wall exposing steel belts. The first one at 19K miles / 12/21/2019 (thought it was just a bad tire and bought another from sterling mccall lexus in houston texas) the second at 23K miles 05/28/2020. Now that's a problem.…
Bridgestone turanza 400-02 235/40 19 tire tread separated from the side wall exposing steel belts. The first one at 19K miles / 12/21/2019 (thought it was just a bad tire and bought another from sterling mccall lexus in houston texas) the second at 23K miles 05/28/2020. Now that's a problem. Purchase the care from sterling mccall lexus pre owned with new tires on the car. Talked to several lexus service members and they are aware of the problem and three lexus vehicles have this tire issue (lexus GS, RC and IS vehicles and they will not do anything about it. *tr
- Electronic stability control (esc)
Driving at 70mph with cruise on. dash lights came on to check engine, also 4 wheel drive engaged and engine started to act unusual. pull over shut car off and waited a few minutes to restart and everything seemed to reboot and went back to normal. this has happened several times in the last 2 months.
- Visibility/wiper
TL* the contact owns a 2015 lexus gs350. The contact stated that while driving 20 mph, the contact heard a popping sound followed by a cracking sound coming from the sunroof. The vehicle was taken to magnussen lexus of fremont (5600 cushing pkwy, fremont, ca 94538) where the vehicle was inspected.…
TL* the contact owns a 2015 lexus gs350. The contact stated that while driving 20 mph, the contact heard a popping sound followed by a cracking sound coming from the sunroof. The vehicle was taken to magnussen lexus of fremont (5600 cushing pkwy, fremont, ca 94538) where the vehicle was inspected. The investigation came back with an inconclusive result. The vehicle was not repaired. The manufacturer was also notified of the failure and provided no further assistance. The failure mileage was approximately 83,000.
- Unknown or other
To whom it may concern; greetings, it IS with extreme disappointment, frustration and trauma that we notify you of a third burn in our car. on friday, 14 february we experienced a 2ND smoke and burn stain on the arm rest in the rear. yet again the car was in motion, time was approximately…
To whom it may concern; greetings, it IS with extreme disappointment, frustration and trauma that we notify you of a third burn in our car. on friday, 14 february we experienced a 2ND smoke and burn stain on the arm rest in the rear. yet again the car was in motion, time was approximately 3:30P, we had 4:30P dinner reservations. as suggested during our last visit monday, 20 january a possible reflection from something in the car could have started the smoke and burn. we are baffled, traumatized and extremely concerned about these issues that randomly occur when the car IS in motion. We are fearful of driving the car with ease and comfort promised by the lexus brand. we were advised to removed the car from our garage, remove the cross hanging from the rear view mirror yet again we have another issue. since purchasing this car, we have experienced issue after issue with random burning being most severe. We are trying to enjoy our car and have faith in this brand. We must say it IS quite challenging to say the lease. please tell us next steps and what our options are. Patching burn marks IS not a solution to these ongoing issues. we look forward to hearing from you soon. we have provided pictures of the burn mark for your review. third burn issue overall and second burn issue on rear armrest. [xxx] primary: [xxx] secondary: [xxx] redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6) *cc
- Electrical system · Unknown or other
To whom it may concern: greetings, this message IS being sent on the behalf of cheryl [xxx] & raymond [xxx] 2015 lexus gs350 [xxx] subject: another electrical issue again: issue: back seat arm rest ignited: rear arm rest ignited and burned through the leather leaving a black burnt…
To whom it may concern: greetings, this message IS being sent on the behalf of cheryl [xxx] & raymond [xxx] 2015 lexus gs350 [xxx] subject: another electrical issue again: issue: back seat arm rest ignited: rear arm rest ignited and burned through the leather leaving a black burnt mark. we are extremely concerned about this vehicle. This IS the second electrical issue that we have experienced and could have caused a fire while we were driving. We have provided a few pictures below for your review. we look forward to hearing from someone soon. we did take our vehicle to johnson lexus of raleigh service department on 01/20/2020 and we spoke with general manager deborah meli & service manager rick bergevin. Mr. Rick took photos to send to a lexus specialist for review. Mr. Rick suggested that this might have occurred do to owners error. Either something spilled in that area or it was a reflection of some object that caused this issue to occur. We informed him that this had to have happened do to heating elements malfunctioning and it ignited from inside outward. while in motion on the highway. if you have any feedback or suggestions that could expedite this claim please do so. redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *cc
- Electrical system
2015 lexus gs-350 f-sport. 71,348 miles the audio and entertainment system in the dash board. All radio speckers and sound effects feed back tones. This has happened while "stationary, in motion, city street, and highway. the audio radio, sat, cd or bluetooth and navigation on-screen…
2015 lexus gs-350 f-sport. 71,348 miles the audio and entertainment system in the dash board. All radio speckers and sound effects feed back tones. This has happened while "stationary, in motion, city street, and highway. the audio radio, sat, cd or bluetooth and navigation on-screen feedback tones disappear. Options to adjust bass,treble or ect IS greyed out and lost. The point pad also looses sound feeback. this has happend now twice this year. Checked all fuses and they are good. Unplugged amp in trunck and worked the 3RD time but not the first 2. This audio system IS not mark l. I belive it IS jbl? or pioneer? the vehicle has navigation, etc.
- Steering
Steering wheel "locks" under certain conditions and must be jerked to have the steering work properly. Jerking steering wheel causes car to swerve causing dangerous situation. conditions: (1) car has been sitting in warm sun for hours, (2) car IS then driven on smooth highway at speeds over 60mph…
Steering wheel "locks" under certain conditions and must be jerked to have the steering work properly. Jerking steering wheel causes car to swerve causing dangerous situation. conditions: (1) car has been sitting in warm sun for hours, (2) car IS then driven on smooth highway at speeds over 60mph, (3) the steering wheel lock occurs randomly on different highway areas (not same part of hwy), (4) has not occurred at low speeds or in small areas like parking lots or neighborhoods. car: RWD, gs350 luxury package, no lane keeping assist on the vehicle tested: had tires checked, rebalanced and rotated and steering wheel lock still occurs.
- Structure › Body
I was driving to work tuesday morning on new years day at 8:45 am 1/1/2019. As I was driving down the rd, (no other cars where on the rd at the moment) I heard a cracking sound, then next thing I know my sunroof exploded causing me to swerve into the opposite lane of traffic! I pulled over and got…
I was driving to work tuesday morning on new years day at 8:45 am 1/1/2019. As I was driving down the rd, (no other cars where on the rd at the moment) I heard a cracking sound, then next thing I know my sunroof exploded causing me to swerve into the opposite lane of traffic! I pulled over and got out of my car and sure enough my sunroof was exploded !!! With my luck its new years day and no one IS open to fix it, and I live in rainy washington state.
- Service brakes
Brakes and rotor wear out at 28000 driving mostly freeway
- Unknown or other · Wheels
The driver side front tire scratches the fender when turning half way right. I reported to the dealer, dealer also showed me the same model which has the same issue, then he said he can do nothing with this, so this IS normal
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10235220DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2015-2020 model year (MY) vehicles that were not previously involved in a Safety Recall or Special Service Campaign related to the low pressure fuel pump. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.
- 10235219DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.
- 10235215TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10224118TSB: Some 2013 ? 2022 model year Lexus vehicles equipped with a 2WD drivetrain and the F Sport package may exhibit a clicking noise from the front wheel area during slow (parking lot) speed turns. The clicking noise that can be heard during sharp turns is a normal condition for certain vehicles originally equipped with a lightweight two-piece aluminum rotor assembly. For customers who find this objectionable, an alternative steel rotor is available. Before performing the repair in this bulletin, it is recommended to review the visual differences of the steel rotor with the customer.
- 10220193TSB: Some 2013 ? 2022 model year Lexus vehicles equipped with a 2WD drivetrain and the F Sport package may exhibit a clicking noise from the front wheel area during slow (parking lot) speed turns. The clicking noise that can be heard during sharp turns is a normal condition for certain vehicles originally equipped with a lightweight two-piece aluminum rotor assembly. For customers who find this objectionable, an alternative steel rotor is available. Before performing the repair in this bulletin, it is recommended to review the visual differences of the steel rotor with the customer.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205374Navigation Micro SD Card Error
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205321Floor Mat Installation During PDS.
- 10205320Speed Turns (Non F-Sport Vehicles)
- 10205316Tire Positioning Before New Vehicle Delivery
- 10205298Whine Noise at 30-50 MPH.
- 10205297World Standard Automatic Transmission Fluid
- 10205125Tire Positioning Before New Vehicle Delivery.
- 10205124Long Term Vehicle Storage Guidelines.
- 10204556TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
- 10204550DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
- 10198149Pol: updates to the 2014-2021 lexus universal flat rate manual
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10197433Safety connect system disabled.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10188921TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents. ?Little or no air flow from the vent(s). ?Improper MODE control function. Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix). ?B1442 ? Air Inlet Damper Control Servo Motor Circuit. ?B1443 ? Air Outlet Damper Control Servo Motor Circuit. ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix). ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit. ?B1448 ? Passenger Side Face Servo Motor Circuit. ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit. ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit. Follow the procedures in this bulletin to address this condition.
- 10187279TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix) ?B1442 ? Air Inlet Damper Control Servo Motor Circuit ?B1443 ? Air Outlet Damper Control Servo Motor Circuit ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix) ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit ?B1448 ? Passenger Side Face Servo Motor Circuit ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit Follow the procedure in this bulletin to address this condition.
Every Lexus GS 350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.