2010 Lexus RX350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › RX350 › 2010
These records cover every 2010 Lexus RX350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2010 Lexus RX350. Newest first.
Toyota is recalling certain model year 2010 Lexus RX350 and RX450h vehicles, manufactured from November 28, 2008, through September 1, 2010, and model year 2008 through 2011 Toyota Land Cruiser vehicles manufactured from September 1, 2007, through September 5, 2011. In July 2012, Toyota filed a defect report to recall certain model year 2010 Lexus RX350…
Risk and remedy
Risk
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Remedy
Toyota and Lexus will notify owners of affected vehicles and dealers will modify or replace the accelerator pedal and replace any driver's floor mat not specified for the vehicle. Owners of the Lexus vehicles were notified during August 2012. Toyota has not yet provided a notification schedule for the additional Land Cruiser vehicles. Owners may contact Toyota Customer Experience Center at 1-800-331-4331 or Lexus at 1-800-255-3987.
Owner complaints
94 complaints23 involved a crash6 involved a fire11 injuries1 deaths
What owners report most
Latest complaints
- Engine · Engine and engine cooling › Engine › Oil/lubrication › Oil cooler
The contact owns a 2010 LEXUS RX350. The contact stated while driving 65 mph, she saw light white smoke floating through the air which she initially assumed came from the vehicle ahead of her. As she exited the highway and came to a stop, the low oil pressure warning light illuminated with an…
The contact owns a 2010 LEXUS RX350. The contact stated while driving 65 mph, she saw light white smoke floating through the air which she initially assumed came from the vehicle ahead of her. As she exited the highway and came to a stop, the low oil pressure warning light illuminated with an abnormal knocking sound coming from the engine. The contact pulled over and called her brother for assistance. Upon inspection, the contact's brother discovered that there was no oil in the vehicle, even though the vehicle had received an oil change five days prior. The contact called the local dealer who offered to tow the vehicle to the dealer to be inspected. The contact declined the tow, and instead had the vehicle towed to Lexus of Pleasanton (4345 Rosewood Dr, Pleasanton, CA 94588) where the mechanic discovered that the engine oil cooler pipe was fractured. The contact discovered an unknown recall on the vehicle. The manufacturer was notified of the failure. The contact was informed that the Vin was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 199,000.
- Visibility › Defroster/defogger/hvac system · Visibility › Windshield
TL* the contact owns a 2010 lexus rx350. The contact stated while using the defroster, the front windshield cracked. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 106,955.
- Unknown or other
While driving down the highway at 65 mph the sun roof suddenly exploded. there were no other vehicles on the road and no debris. the roof had never been struck and we have never transported anything on the roof. the temperature was 65 degrees and the sun just rising so no significant temperature variations. the road was smooth.
- Service brakes · Vehicle speed control
My farm IS 1/2 mile off weld county road 16 in keenesburg colorado. there IS a gravel drive around the house to a short concrete driveway in front of the garage. when we drive onto the concrete portion, we are angled north east toward the garage door and have to back up a short distance to head…
My farm IS 1/2 mile off weld county road 16 in keenesburg colorado. there IS a gravel drive around the house to a short concrete driveway in front of the garage. when we drive onto the concrete portion, we are angled north east toward the garage door and have to back up a short distance to head the car east to enter the garage. we drive very slow through the yard as we have animals to watch out for and make a slow entry towards the concrete driveway. as she turned around the house toward the driveway the car seemed to be going faster than normal and she took her foot off the accelerator and eased on the brake but the car did not slow and she felt the accelerator was pulling her forward faster than she wanted. the brake pedal did not slow the car. the car angled across the concrete driveway, narrowly missing the corner of the garage and struck a tree on the north side of the house. the impact did not deploy the air bag and my wife had no injury. her seat belt was fastened until she shut the car off and exited the car. I notified usaa my insurer and later spoke to several mechanics about repairs and the problem my wife encountered just prior to the accident. one mechanic told me of a report of a situation much like this and said to call lexus and see if there had been a recall on this make of automobile. I called a lexus dealer in firestone colorado. I gave the vin number to him and he said his records showed this model year had been recalled for a problem with the accelerator but no records showed repairs were made. I told him I purchased this 2010 model car in 2016 as a used car and had no way of knowing if there had been a recall. I have not taken the car to be repaired but an adjuster did make a report yesterday (thursday june 6). I have no results but the adjuster said the damage was extensive and he was a bit surprised the airbag did not deploy.
- Engine
Oil cooling line blew out! all oil blew out of engine within minutes. I was stopped immediately with engine warning and had to have emergency tow. the redesigned part was ordered from lexus at a cost plus shipping of $90. the total repair was $170. this IS a faulty part with rubber line that has since been redesigned all metal--no rubber. lexus has acknowledged the design flaw but no recall.
- Engine · Power train
My wife was coming from work in the early morning on april 1, 2019 at highway speed around 70 to 75mph. All of a sudden she could hear big noise coming out of engine, warning lights started coming on the dash and she could mange to stop the car in the emergence lane. She could smell the oil burning…
My wife was coming from work in the early morning on april 1, 2019 at highway speed around 70 to 75mph. All of a sudden she could hear big noise coming out of engine, warning lights started coming on the dash and she could mange to stop the car in the emergence lane. She could smell the oil burning from the front. The vehicle was towed to the auto shop and was evaluated next week. They told me that engine have big holes in the front, rear and at the bottom. Transfer case also got a big hole along with the battery. The vehicle has had a regular oil change and routing inspection in all the previous years. I have shown this to couple of repair shops and they told me that they have never seen this kind of instance in any vehicle and especially lexus.
- Vehicle speed control
I heard that there was a re- call also my roof makes a noise when o drive over 70 -80 miles and that not normal I got the car used so im not sure if there IS warrwnty but my car only has 63000 miles
- Service brakes · Vehicle speed control
TL* the contact owns a 2010 lexus rx350. While the contact's spouse was pulling into a parking space at 5 mph, the brake pedal was depressed, but the vehicle accelerated. The engine revved and the contact drove over a snow mound before crashing into a wall. The air bags did not deploy. There were…
TL* the contact owns a 2010 lexus rx350. While the contact's spouse was pulling into a parking space at 5 mph, the brake pedal was depressed, but the vehicle accelerated. The engine revved and the contact drove over a snow mound before crashing into a wall. The air bags did not deploy. There were no injuries. A police report was not filed. The vehicle was taken to bergstrom lexus of appleton (3060 n victory ln, appleton, wi 54913, (920) 471-1895) where a third party specialist was sent to examine the vehicle. The findings would be reported to the contact at a later date. The manufacturer was not made aware of the failure. The contact stated that the crash was in relation to nhtsa campaign number: 12v3005000 (vehicle speed control). The failure mileage was 115,000.
- Electronic stability control (esc) · Service brakes · Steering · Wheels
The car I bought back in 2014. I rarely drive. After carrying out many repairs from 2014 to 2017, the car will run in parallel and feel that it IS impossible to control the steering wheel. There IS also a problem with the suspension. In march 2017, a one-week overhaul will be carried out.
- Unknown or other
The vehicle was approaching a stoplight and before coming to a complete stop, smoke emerged from underneath the car. Within a minute the car caught fire which completely burned the engine and the fire spread into the cabin. Prior to this incident, we have never experienced any minor or major issues with the vehicle. This vehicle also underwent regular maintenance prior to incident.
- Engine
Oil hose leak. oil pipe which connects to the engine. while driving the hose will leak and you will never be advised that the oil IS low. "a service bulletin" went out to replace the plastic hose to metal. when you take the car to the dealership they try to tell you its not a safety issue but an engine not receiving oil and your truck just breaking down IS a safety issue.
- Steering
Steering column rattling / clinging. this IS my second complaint. This IS a serious problem that needs to be address by the manufacturer. hope we will not wait until somebody or a family loses their life.
- Steering
The steering column rattles whenever you go over a bump. it shakes and makes a louder clinging noise on the highway. this IS a daily occurence. the manufacturer acknowledged issue but claims it has been fixed once. Same problem reoccurs again. Clearly a deffective part. Manufacturer…
The steering column rattles whenever you go over a bump. it shakes and makes a louder clinging noise on the highway. this IS a daily occurence. the manufacturer acknowledged issue but claims it has been fixed once. Same problem reoccurs again. Clearly a deffective part. Manufacturer offered a replacemant part but refuse to be responsible for installation cost. I offered to cover half of the installation cost. Manufacturer refused my offer. Sent an appeal letter of reconsideration twice but was rejected. I strongly believe this IS a manufacturing / defective part problem. Regardless of how old or how many miles the vehicle has. if something IS fixed once and same problem reoccurs again, then it's not fixed. concern of my family safety and very disturbed about the manufacturers attitude. please kindly help.
- Air bags
Air bags did not deploy in hitting a car in the rear moving 30 mile per hour
- Electrical system · Exterior lighting
Electrical causes headlight to not work (on driver side), and then door lock would not work on driver side and had to use key fob . then all windows rolled down and cannot roll them back up definitely not safe with windows down when out of town.
- Air bags
TL* the contact owns a 2010 lexus rx350. While driving 75 mph, the side curtain air bags deployed while driving on uneven pavement. The failure occurred without warning or impact. There were no injuries. The vehicle was taken to a local dealer (charles barker lexus virginia beach, 3909 virginia…
TL* the contact owns a 2010 lexus rx350. While driving 75 mph, the side curtain air bags deployed while driving on uneven pavement. The failure occurred without warning or impact. There were no injuries. The vehicle was taken to a local dealer (charles barker lexus virginia beach, 3909 virginia beach blvd, virginia beach, va 23452), but the cause of the failure was not determined. The manufacturer was notified of the failure and provided an investigator to diagnose the vehicle. The contact was unable to contact anyone concerning the results of the diagnostic. The vehicle was not repaired. The failure mileage was approximately 49,000.
- Engine
My car started leaking oil all over my driveway and into the garage, as soon as I realized what happened I drove it to the dealer. Dealer said front oil cooler hoses were leaking and that I was not the first. Dealer asked lexus to recall and were refused. This defect IS all over the internet since…
My car started leaking oil all over my driveway and into the garage, as soon as I realized what happened I drove it to the dealer. Dealer said front oil cooler hoses were leaking and that I was not the first. Dealer asked lexus to recall and were refused. This defect IS all over the internet since the company used rubber hose instead of metal which they used to use and should have continued to use. The part was covered under warranty but my driveway and garage floor are ruined. The company 1-800 number service person was rude. I was never notified this part was a problem. Other drivers are being stranded on roadways and their engines are blowing up. Please help. This needs a class action suit or a forced recall.
- Electrical system · Engine · Fuel/propulsion system
Takata recall. Started car in the morning drove it to work didn't smell anything it was about 34miles all highway.parked the car ( the car was not in motion at the time)went out in 15 min and the whole front end was on fire. Called fire department by the time they got here it was to late.this was…
Takata recall. Started car in the morning drove it to work didn't smell anything it was about 34miles all highway.parked the car ( the car was not in motion at the time)went out in 15 min and the whole front end was on fire. Called fire department by the time they got here it was to late.this was on private property con edison of new york. The car only had 32,000 mile and was only maintained by lexus all servive records they have now its going to cost me 18,0000 for upgrade or another car when this car was in mint condition don't have any repair records they were stored in the car. Lexus has all the car records. The car went in december for state inspection and oil change nothing was brought to our attention
- Air bags · Engine · Structure › Body
While slowly pulling into parking space in the parking lot of the local post office, with foot on brake pedal car quickly accelerated forward with engine reaving. Car shot forward going over concrete car stops toward a creek and smashed into a stand of trees. Driver airbags deployed. Complete front…
While slowly pulling into parking space in the parking lot of the local post office, with foot on brake pedal car quickly accelerated forward with engine reaving. Car shot forward going over concrete car stops toward a creek and smashed into a stand of trees. Driver airbags deployed. Complete front of vehicle including hood and windshield were smashed and driven into engine compartment. I believe this IS a case of unintended acceleration caused by the vehicle malfunctioning. There have been multiple documented complaints of this happening in lexus RX 350 vehicles. The floor mat was securely in place and had not moved and the driver insists her foot was on the brake petal at all times. There were no obstructions in or around the accelerator petal or the brake. Paramedics were called to scene and a police report was filed.
- Vehicle speed control
TL* the contact owns a 2010 lexus rx350. While the brake pedal was depressed, the vehicle accelerated independently and struck a building. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to an independent body shop. The vehicle was not taken…
TL* the contact owns a 2010 lexus rx350. While the brake pedal was depressed, the vehicle accelerated independently and struck a building. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to an independent body shop. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and obtained the vehicle's event data recorder. The vin was not included in nhtsa campaign number: 12v305000 (vehicle speed control). The approximate failure mileage was 95,000.
- Service brakes
Brake booster malfunction, I was entering the freeway, suddenly my brake pedal stiffened up and no brakes, keep pumping brakes and parking brake lights came on and brake malfuction came on the dash. Only 103,973 miles
- Vehicle speed control
Driver was pulling into a parking spot, just rolling to a stop with her foot on the brake. the car suddenly accelerated into a brick wall and a tree. the front bumper of the car was smashed and the frame was bent. air bag did not deploy as it should have. owner contacted lexus legal department…
Driver was pulling into a parking spot, just rolling to a stop with her foot on the brake. the car suddenly accelerated into a brick wall and a tree. the front bumper of the car was smashed and the frame was bent. air bag did not deploy as it should have. owner contacted lexus legal department the next day and filed a claim. 16 days later a third party investigator recovered the data from the event data recorder. it has been 50 days since the claim was filed and we got a letter today from toyota stating "no defects were identified!" this IS totally unacceptable. toyota settled a 1.1 billion dollar class action law suit regarding "unintended acceleration" cases. obviously there IS a big problem. we will be following up with legal representation. in the mean time the car sits in the garage, while we make payments on a car that IS totally unsafe to drive!
- Power train
While driving at 55 mph steady on highway the car suddenly shifted into neutral and coasted to a stop. there was no abnormal sound associated. while stationary I tried shifting into reverse or low gear with no response. I shut the car off and restarted it, the car would shift into drive and…
While driving at 55 mph steady on highway the car suddenly shifted into neutral and coasted to a stop. there was no abnormal sound associated. while stationary I tried shifting into reverse or low gear with no response. I shut the car off and restarted it, the car would shift into drive and returned to normal operation for a short period and then shifted into neutral again. after multiple start/stops I was able to get the car home and had it towed to the nearest lexus dealership the next day for evaluation. in the wrong traffic conditions (congested highway or unsteady terrain) this could have been a serious safety concern, especially if my wife was driving the vehicle when it happened. after 2 days of no response I was told that the fault codes indicated that I needed a new transmission (at a cost of $6900), there was no way it could be repaired. no other details of the damage to the transmission were provided. this IS a 2010 lexus RX 350 with 89,500 miles and has been maintained regularly. for this vehicle, based on the mileage and care put into it, I believe there was a defective part in the transmission but cannot verify it. I was not offered any compensation (because it was officially out of warranty) and had the vehicle serviced (transmission replaced) by an independent maintenance shop. the second shop confirmed a mechanical failure within the transmission, requiring replacement.
- Vehicle speed control
TL* the contact owns a 2010 lexus rx350. While driving 55 mph, the vehicle accelerated rapidly. The contact lost control and crashed into another vehicle. The air bags did not deploy. The other driver was injured, but did not require medical attention. A police report was filed. The vehicle was not…
TL* the contact owns a 2010 lexus rx350. While driving 55 mph, the vehicle accelerated rapidly. The contact lost control and crashed into another vehicle. The air bags did not deploy. The other driver was injured, but did not require medical attention. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin was excluded from nhtsa campaign number: 12v305000 (vehicle speed control). The failure mileage was approximately 110,000.
- Steering
Took vehicle in to lexus dealership and was notified of "rack & pinion" issue, quoted $1256.00 to fix. After talking to several people I have realized how common this problem has always been in these vehicles and it has not been addressed by lexus even after so many people with same issue keep…
Took vehicle in to lexus dealership and was notified of "rack & pinion" issue, quoted $1256.00 to fix. After talking to several people I have realized how common this problem has always been in these vehicles and it has not been addressed by lexus even after so many people with same issue keep coming forward. The dealership just says its part of maintenance, this has never been the case before in any other car I have owned. This needs to be addressed
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10210374TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205383Spots in Window Glass - vehicle exterior
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
- 10205362Rear Seat Entertainment Parental Control Password Reset/Initialization
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205356HOD Navigation Map Update Process
- 10205354HDD Navigation Kprogrlam Setup
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205341HDD Navigation Program Setup
- 10205340HVAC Odor Maintenance
- 10205339Wiper Blade Maintenance and Cleaning
- 10205338Navigation System Firmware Improvement
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205325Leather Care Best Practices.
- 10205319Brake Pedal Force Gauge SST for Parking Brake Inspection.
- 10205312Theft Deterrent/Keyless Entry.
- 10205297World Standard Automatic Transmission Fluid
- 10205129HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HOD system.
- 10205128Navigation System Firmware Improvement (Generation 6)
- 10205126WS ATF Level Adjustment for U660E/F Transmissions.
- 10201403OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete. Please see L-SB-0024-21.
- 10201401TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Every Lexus RX350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.