2015 Lexus RX350
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › RX350 › 2015
These records cover every 2015 Lexus RX350. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2015 Lexus RX350. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 vehicles. Fuel may leak from the one of the fuel delivery pipes in the engine compartment.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Toyota will notify owners, and dealers will replace any of the suspect fuel delivery pipes free of charge. The recall began November 17, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Owner complaints
42 complaints7 involved a crash2 involved a fire5 injuries
What owners report most
Latest complaints
- Engine
TL* the contact owns a 2015 lexus rx350. The contact stated while driving 70 mph, the vehicle loss motive power. The vehicle was unable to be restarted. The contact stated that the power steering warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The…
TL* the contact owns a 2015 lexus rx350. The contact stated while driving 70 mph, the vehicle loss motive power. The vehicle was unable to be restarted. The contact stated that the power steering warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 133,000.
- Engine · Fuel/propulsion system · Power train
Engine abruptly stops and I have a 3 second stall, then the car resumes normal operation. Could be a real serious accident without warning. This happened in motion on a highway from a stop light or stop sign or pulling out onto traffic.
- Electrical system
My driver side window turns completely outward when I start my car. It also happens when I lock the door. I have to physically turn it back to the correct position before I can drive. I went to the lexus dealership, and was told that it would cost me over $1200 to have it repaired. I am a…
My driver side window turns completely outward when I start my car. It also happens when I lock the door. I have to physically turn it back to the correct position before I can drive. I went to the lexus dealership, and was told that it would cost me over $1200 to have it repaired. I am a disabled senior, and this IS a financial hardship on me. by keep turning the mirror, I am afraid it might break. I don't know what IS causing this to happen.
- Engine · Fuel/propulsion system
Recall for fuel delivery pipe -replacement because of potential leak, causing a fire.
- Fuel/propulsion system
When initially entering my vin: [xxx] , results came up as a 2015 RX 330 which IS incorrect. mine IS an RX 350. this left me unsure whether or not the information which followed was correct???? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Seat belts
On march 17, 2020 when buckling my driver side seat belt, the female end that IS suppose to be bolted into place was only attached by wires. I looked under the seat and found washer and nut on the floor. My son helped me reattach the parts together. On monday, I made appointment with the wilde…
On march 17, 2020 when buckling my driver side seat belt, the female end that IS suppose to be bolted into place was only attached by wires. I looked under the seat and found washer and nut on the floor. My son helped me reattach the parts together. On monday, I made appointment with the wilde lexus of sarasota. They reinstalled the driver side seat belt buckle and retorqued it. I was told by the costumer service representative at wilde lexus that it may have worked it's way lose or it was installed improperly at factory. Either way, I feel this IS a serious safety hazard. I would like to know that this car and other lexus rx350 would not have seat belts failing. *tr
- Fuel/propulsion system
My car stalls on acceleration. no check engine light comes on. I have researched the internet and discovered that there are recalls for fuel pump failures on some toyotas I have checked with the dealer and the recall site using the vin. nothing I believe I have a defective fuel pump that was installed on my vehicle. I would appreciate toyota repair it. .
- Engine · Fuel/propulsion system
Past two years...my car have too many time problem about engine....after feuling gas engine shutoff while car running...or engine shutdown when watting traffic lights...
- Engine
The push-button (keyless entry) ignition did not kill the motor. My car engine ran from approximately 6 p.m. In an enclosed garage directly below my bedroom. At 4:30 a.m. I was awakened by my carbon monoxide detector. The entire house was filled with toxic fumes. First responders to my 911 call…
The push-button (keyless entry) ignition did not kill the motor. My car engine ran from approximately 6 p.m. In an enclosed garage directly below my bedroom. At 4:30 a.m. I was awakened by my carbon monoxide detector. The entire house was filled with toxic fumes. First responders to my 911 call said the detector definitely saved my life. I was a little dizzy and had a headache but was ok after awhile. It took nearly 3 hours for the first responders' CO2 monitor to show safe air throughout my house. I have since learned that many people have died or suffered brain damage under the same circumstances, and dozens of people have told me that they experienced similar failures to shut down the engine. Fortunately, their cars were not in garages when it happened to them.
- Vehicle speed control
TL* the contact owns a 2015 lexus rx350. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate when pressing the accelerator pedal and on several occasions the odor of fuel was present inside the vehicle. The vehicle was taken to the local dealer lexus of…
TL* the contact owns a 2015 lexus rx350. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate when pressing the accelerator pedal and on several occasions the odor of fuel was present inside the vehicle. The vehicle was taken to the local dealer lexus of chattanooga (5800 lee hwy chattanooga tn) however the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 3,000.
- Unknown or other
In the early afternoon of november 24, 2019, my wife was driving her 2015 lexus rx350 on a highway near athens, georgia when the sunroof glass suddenly exploded without warning, sending shards of glass throughout the interior cabin of the vehicle.
- Unknown or other
Vehicle stationary at a mobile gas station in laguna niguel. On or about 10/2019. while filling the gas tank with gasoline, instaed of the fuel being shut off while fueling and the fuel syatem was full, there was over flow of gasoline, causing fuel to flash back all over the person fueling and covering large areas of skin and clothing.
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2015 lexus rx350. While driving 60 mph, the contact's sun roof exploded. The explosion was so loud that the contact drove off the road. There were no injuries and no crash. The vehicle was taken to nalley lexus (980 mansell rd, roswell, ga 30076, (404) 994-4325) where it was…
TL* the contact owns a 2015 lexus rx350. While driving 60 mph, the contact's sun roof exploded. The explosion was so loud that the contact drove off the road. There were no injuries and no crash. The vehicle was taken to nalley lexus (980 mansell rd, roswell, ga 30076, (404) 994-4325) where it was determined that it would not be repaired due to warranty issues. The manufacturer was made aware of the failure and did not assist. The failure mileage was 36,600. The vin was unknown. *Dt*jb
- Structure › Body
The sunroof shattered while we were driving on the interstate. We did not see or hear anything hitting the sunroof before it shattered.
- Air bags
While driving straight at 40 mph, my car was hit by an oncoming vehicle directly across the front of my car (bumper to bumper impact). I applied my brakes but was not at a stop at time of impact. The other car's air bags deployed, but none of mine did. (At the start of the trip, the car sensors…
While driving straight at 40 mph, my car was hit by an oncoming vehicle directly across the front of my car (bumper to bumper impact). I applied my brakes but was not at a stop at time of impact. The other car's air bags deployed, but none of mine did. (At the start of the trip, the car sensors accurately detected 3 passengers.) my car was totaled, its frame bent & entire front destroyed in the wreck. Investigators & mechanics stated they believed the air bags should have deployed in this case. I sustained injuries, including concussion, whiplash, lacerations & bruises.
- Seat belts · Service brakes · Steering
The pre-collision system was unexpectedly activated for no apparent reason. Travelling on the interstate in light traffic on a clear, sunny afternoon, the car brakes suddenly activated, seat belts clinched with no warning sound. This has happened twice in the last year (coincidentally, it occurred…
The pre-collision system was unexpectedly activated for no apparent reason. Travelling on the interstate in light traffic on a clear, sunny afternoon, the car brakes suddenly activated, seat belts clinched with no warning sound. This has happened twice in the last year (coincidentally, it occurred at the same area on the interstate). The car was taken, both times, after the incident for inspection at the dealer. The service department was not able to replicate the issue or find any problems. for me, this IS a serious safety concern. Sudden unexpected severe braking could result in a major rear-end collision.
- Seats · Unknown or other
The center console and the area at the bottom of the driver seat as well as the vent for the backseat becomes extremely heated during driving. It's extremely uncomfortable and should not operate in this manner. I've taken it back to the dealer and they claim that it has something to do with a pipe beneath? This should not be. If the ac IS on hot air IS blowing out of the rear vent.
- Unknown or other
Vehicle was not locking properly. Took it to the dealership while it was still under warranty. I was told that one of the actuators was at fault, and it was repaired. About 3 months later, or 4K miles later same problem started happening again. This time, they are saying it IS another actuator. At…
Vehicle was not locking properly. Took it to the dealership while it was still under warranty. I was told that one of the actuators was at fault, and it was repaired. About 3 months later, or 4K miles later same problem started happening again. This time, they are saying it IS another actuator. At this rate, it seems like I may have to keep changing or getting new actuators. This would appear to be some sort of defect, and if the doors are not locking properly, I am afraid it could lead to some worse safety concerns. the door doesn't unlock or open accidentally. However, it doesn't lock automatically, unless it IS manually locked..
- Vehicle speed control
TL* the contact owns a 2015 lexus rx350. When stopped on a slight incline, the vehicle hesitated for a second or two without warning. The contact called herb chambers lexus of hingham (141 derby st, hingham, ma 02043, 781-210-5200) and the technician explained that the vehicle had a computer system…
TL* the contact owns a 2015 lexus rx350. When stopped on a slight incline, the vehicle hesitated for a second or two without warning. The contact called herb chambers lexus of hingham (141 derby st, hingham, ma 02043, 781-210-5200) and the technician explained that the vehicle had a computer system that tracked the various driving speed patterns and adjusted the speed control according to the driver's driving habit. The technician informed the contact to use the sport mode or to depress the brake pedal more at an incline until the vehicle was ready to move. The failure recurred approximately three times. The manufacturer was made aware of the failures and took information from the contact without offering any technical advice. The failure was not remedied. The failure mileage was approximately 17,500.
- Visibility/wiper
TL* the contact owns a 2015 lexus rx350. While operating the vehicle in the snow, the wipers were unable to remove the snow from the driver's side of the windshield due to snow and salt accumulation. After inspecting the vehicle, it was discovered that the snow and salt accumulation had clogged the…
TL* the contact owns a 2015 lexus rx350. While operating the vehicle in the snow, the wipers were unable to remove the snow from the driver's side of the windshield due to snow and salt accumulation. After inspecting the vehicle, it was discovered that the snow and salt accumulation had clogged the wiper fluid nozzle, preventing the ability to spray windshield wiper fluid onto the driver's side of the windshield. The failure impaired the driver's vision. The vehicle was taken to the local dealer (lexus of smithtown, 700 middle country rd., st. James ,ny) who was unable to diagnosis the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 6,000.
- Electronic stability control (esc) · Unknown or other · Vehicle speed control
The collision protection system got activated by itself while driving at cretin location on cretin roads causing self hard breaking and the seat belt got full tightened , if car behind me , that well end to bad crash for sure one of the location where that always happens when passing…
The collision protection system got activated by itself while driving at cretin location on cretin roads causing self hard breaking and the seat belt got full tightened , if car behind me , that well end to bad crash for sure one of the location where that always happens when passing threw ( regardless the single mentioned date) IS on diffidence hwy , annapolis md 21401 (one mile after crossing crownsville rd heeding west ) I called lexus main office , they said they do not have recall on this model and was advised to visit a lexus dealer , I visited lexus of richmond virginia , they checked the car and they said that nothing wrong found ,
- Vehicle speed control
TL* the contact called on behalf of his spouse who owns a 2015 lexus rx350. While attempting to park the vehicle, it accelerated independently and crashed into a light pole and two parked vehicles. There were no injuries sustained. A police report was filed. The vehicle was not taken to be…
TL* the contact called on behalf of his spouse who owns a 2015 lexus rx350. While attempting to park the vehicle, it accelerated independently and crashed into a light pole and two parked vehicles. There were no injuries sustained. A police report was filed. The vehicle was not taken to be diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
- Unknown or other
Sunroof glass shattered while driving 60 miles an hour on a highway in maryland.
- Engine
Engine fire which destroyed entire car on a clear 70 degree day at 65 mph,operator IS non smoker,on a well maintained 4 lane highway car burst into flames at 12:30pm car exclusively serviced at authorized lexus dealers and all scheduled maintainance completed
- Structure › Body
On january 2ND, 2018, my daughter was on her way to work when she called me at approximately 5:40am stating her driver's side car door came wide open while driving on route 59. Before she left, all doors were locked and everything was normal. On the same day evening we went to lexus dealership.…
On january 2ND, 2018, my daughter was on her way to work when she called me at approximately 5:40am stating her driver's side car door came wide open while driving on route 59. Before she left, all doors were locked and everything was normal. On the same day evening we went to lexus dealership. However, after a long wait, they informed us that it was quite busy and we should make an appointment for 2 days later. They let us leave the dealership without investigating the matter although they knew the serious problem. on january 4TH, we went to the dealership. They could not find the cause of the issue and they did lubrication on the hinges. They mentioned it may be due to the cold weather. We were in blind trust and left the dealership thinking the problem has been looked at and solved. on january 10TH, 2018, it happened again. This time while she was starting her drive from work to home in the parking lot. Again, with all doors locked and no warnings. subsequently we went to lexus of naperville dealership on january 12TH. This time we were very firm and we refused to drive the vehicle. The dealership has kept the car and we have been given the loaner vehicle.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205344HDD navigation Map kUpdate Process (EMV-N)
- 10205343HDD Navigation Gracenote Database Update Process (EMV-N)
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205321Floor Mat Installation During PDS.
- 10205316Tire Positioning Before New Vehicle Delivery
- 10205297World Standard Automatic Transmission Fluid
- 10205125Tire Positioning Before New Vehicle Delivery.
- 10205124Long Term Vehicle Storage Guidelines.
- 10201403OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete. Please see L-SB-0024-21.
- 10201401TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
- 10198149Pol: updates to the 2014-2021 lexus universal flat rate manual
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10182961TT: HVAC drain tube is found to blocked/clogged.
- 10179782Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179694TT: HVAC drain tube is found to blocked/clogged.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179598TT: HVAC drain tube is found to blocked/clogged.
- 10177780TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10176283Safety Recall and Service Campaign - Technician Certification Requirements
- 10174889TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
- 10174888TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Every Lexus RX350 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.