2016 Lincoln MKX
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lincoln › MKX › 2016
These records cover every 2016 Lincoln MKX. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2016 Lincoln MKX. Newest first.
Ford Motor Company (Ford) is recalling certain 2016-2018 Lincoln MKX and 2015-2018 Edge vehicles. The rear brake jounce hose may rupture and leak brake fluid.
Risk and remedy
Risk
A brake fluid leak can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the brake jounce hoses and adjust brake jounce hoses with no damage present, free of charge. Owner notification letters were mailed September 17, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S87.
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Risk and remedy
Risk
A ruptured front brake hose will cause a brake fluid leak, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the front brake hoses with the new hoses that have a revised braid material, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S42.
Ford Motor Company, Inc. (Ford) is recalling certain 2016-2018 Lincoln MKX and 2019-2020 Nautilus vehicles equipped with 16-way electric tilt seats. The seat cushion frame edge may contact the wire harness when the seat occupant uses the tilt function of the seat, potentially damaging one or more wires within the harness, which can result in either…
Risk and remedy
Risk
An air bag that deploys inadvertently increases the risk of a crash. An air bag that does not deploy in the event of a crash increases the risk of injury.
Remedy
Ford will notify owners, and dealers will install protective flocking tape onto the exposed edge of the 16-way seat cushion frames, and inspect the wire harness for damage, and repair or replace it as needed, free of charge. This recall began August 12, 2020. Owners may contact Ford/Lincoln customer service at 1-866-436-7332. Ford's number for this recall is 20S37.
Ford Motor Company (Ford) is recalling certain 2016-2017 Lincoln MKX vehicles equipped with 3.7L engines. The battery positive cable harness may contact the transmission shifter cable bracket resulting in a short circuit.
Risk and remedy
Risk
An electrical short increases the risk of a fire.
Remedy
Ford will notify owners, and dealers will remove the battery harness clips and elbow guide, and install a wire channel shield and protective sleeve to the battery cable harness, free of charge. Interim notices informing owners of the safety risk were mailed on December 2, 2019. Owners will receive a second notice when the remedy becomes available, currently expected to be the end of April 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S41.
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York…
Risk and remedy
Risk
If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S26.
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Risk and remedy
Risk
During deployment, if the air bag does not fully inflate or the cushion detaches, there is an increased risk of injury in the event of a crash.
Remedy
Ford will notify owners, and dealers will replace the driver frontal air bag module, free of charge. The recall began June 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C02.
Ford Motor Company (Ford) is recalling certain model year 2016 Lincoln MKX vehicles manufactured September 24, 2015. An incorrect seat back trim cover was installed on the affected vehicles, blocking the child seat tether anchors in the second row center seating position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Risk and remedy
Risk
An improperly anchored child seat can increase the risk of injury in a crash.
Remedy
Ford will notify owners, and dealers will replace the seat back trim cover and tether cover bezel on the second row, free of charge. The recall began on June 16, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C09.
Owner complaints
156 complaints6 involved a crash3 involved a fire3 injuries
What owners report most
Latest complaints
- Power train · Steering · Unknown or other
"AWD Temporarily Disabled" warning notification came on while driving 55 mph in the middle lane of an expressway during late afternoon/early evening hours. The roadway was clear of debris and the weather was sunny. There was no further instruction of what to do from the dashboard. However, after…
"AWD Temporarily Disabled" warning notification came on while driving 55 mph in the middle lane of an expressway during late afternoon/early evening hours. The roadway was clear of debris and the weather was sunny. There was no further instruction of what to do from the dashboard. However, after the warning came on, the vehicle started to smell bad and a noise from the rear passenger side could be heard. While slowing down to a stop, the vehicle started to vibrate and steering became tight and difficult to maneuver. Once I read through the manual, it mentioned to let the vehicle cool for 10 minutes before moving again. I waited 5 hours to drive the car again and the same thing occurred. I pulled over and waited 25 minutes and the vehicle would not go into Drive. It would go into Reverse. I had to go into Reverse twice before the vehicle would move into Drive. The "AWD Temporarily Disabled" warning kept coming on continuously until I could pull over again. Each time I slowed down or was coming to a stop, the vehicle would vibrate as if it was wanting to stall and the steering was tight and difficult to maneuver. The safety of myself and others were at risk because I may have lost the ability to steer myself to safety if I had slowed down too much or too soon before reaching a safe place and I could have caused a fatal or severe accident to myself and/or others with multiple cars all going at highway speeds. I have notified the dealer and have a set appointment for the end of this week. There were no warnings, messages or symptoms prior to this occurring while I was driving on the expressway.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact stated that while driving 30 MPH, the brake pedal became inoperable, and the brake warning light was illuminated. The contact pulled away from oncoming traffic to ensure that the vehicle stopped and avoided a crash. The vehicle was taken to an…
The contact owns a 2016 Lincoln MKX. The contact stated that while driving 30 MPH, the brake pedal became inoperable, and the brake warning light was illuminated. The contact pulled away from oncoming traffic to ensure that the vehicle stopped and avoided a crash. The vehicle was taken to an independent mechanic, where it was diagnosed with a failure of the front caliper and brake hydraulic system, which needed to be replaced. The vehicle was repaired multiple times. The contact later received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part was not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure via telephone. The approximate failure mileage was 85,446.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer confirmed that parts were not yet available for…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that there was increased brake pedal travel while coming to a complete stop. There was no warning light illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.
- Service brakes
Unknown there were no incidents But the recall is almost 1 year old I received the notice September 2025 regarding a possible brake hose defect waiting almost 1 year for a Fix is Rediclous there had been no updates from Ford/Lincoln motor company brake issue should be taken more Seriously
- Back over prevention · Service brakes · Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact stated that while operating the vehicle and depressing the brake pedal, the vehicle failed to immediately stop with the message “Low Brake Fluid” displayed. Brake fluid was later added to the brake reservoir, and the vehicle was driven to the local…
The contact owns a 2016 Lincoln MKX. The contact stated that while operating the vehicle and depressing the brake pedal, the vehicle failed to immediately stop with the message “Low Brake Fluid” displayed. Brake fluid was later added to the brake reservoir, and the vehicle was driven to the local mechanic, who diagnosed that the brake hoses were faulty and needed to be replaced. The brake hoses were replaced, and the vehicle was repaired. The contact previously received notification of NHTSA Campaign Number: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). Additionally, the contact stated that the back over prevention camera had intermittently failed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was approximately 52,000.
- Service brakes
It has been almost a year since this recall came out and there is not a remedy available. the manufacturer has failed to provide a remedy for it since it came out on August 25, 2026
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal, the…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle slowly responded, requiring hard braking, causing the stopping distance to become extended. Several warning lights illuminated with the message "Parking Aid" displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The ABS warning light was illuminated. The brake pedal was depressed to the floorboard, and the vehicle slowly stopped.…
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The ABS warning light was illuminated. The brake pedal was depressed to the floorboard, and the vehicle slowly stopped. The vehicle almost rear-ended another vehicle. The contact stated that while the vehicle was parked, the contact became aware that there was brake fluid on the ground at the rear passenger’s side of the vehicle. The vehicle was towed to the dealer where it was diagnosed with a cracked brake hose. The contact was informed that the brake hose needed to be replaced. The vehicle was not repaired. The contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was scheduled for the recall repair. The contact was later informed that parts were…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was scheduled for the recall repair. The contact was later informed that parts were unavailable to repair the vehicle. The contact stated that the vehicle was unsafe to drive with the open recall repair. The manufacturer was not contacted. The contact had not experienced a failure.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while coming to a complete stop and depressing the brake pedal, the brake…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while coming to a complete stop and depressing the brake pedal, the brake pedal went to the floorboard, requiring hard braking to stop the vehicle. The contact stated that the failure had occurred several times while driving. The message "Hydraulic Brake Fluid Low" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the rear flexible brake hoses and the corroded rear brake calipers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 64,200.
- Power train
Tuesday June 2, 2026 my car went into the shop. At which time the viscous coupler was replaced for the rear AWD differential. This was a Ford OEM Part that had failed. Upon replacing it shut up they found the rear differential gear assembly was in fact also in need of being replaced. The needed…
Tuesday June 2, 2026 my car went into the shop. At which time the viscous coupler was replaced for the rear AWD differential. This was a Ford OEM Part that had failed. Upon replacing it shut up they found the rear differential gear assembly was in fact also in need of being replaced. The needed part is called a rear final drive. It is now June 30, 2026. My car has been in the shop now for 28 days. The rear final drive part needed is on backorder. “We are more than 100 on the list.” Therefore, I will not be getting my car back any time soon. Upon researching and discussions with dealerships, this is and has been a known problem with the Lincoln and Ford vehicles. However, there has never been a recall, or any justification for this known problem. I would like some answers to why anyone would have to wait that long for a part for their vehicle! I am without a car and will be for an extended period time!
- Service brakes
I am writing to file a formal safety complaint regarding the extreme delay in the recall remedy for my vehicle. Despite the recall being issued months ago, Ford Motor Company/Lincoln has failed to resolve this critical safety issue in a timely manner. Here are my vehicle details: Year/Make/Model…
I am writing to file a formal safety complaint regarding the extreme delay in the recall remedy for my vehicle. Despite the recall being issued months ago, Ford Motor Company/Lincoln has failed to resolve this critical safety issue in a timely manner. Here are my vehicle details: Year/Make/Model: 2016 Lincoln MKX VIN [XXX] NHTSA Recall Number: 25V544 Manufacturer Recall Number: 25S87 Component Affected: Rear Flexible Brake Hoses Description of the Safety Concern: The recall notice explicitly states that a failure in the rear flexible brake hoses can lead to a loss of brake fluid, resulting in increased brake pedal travel and significantly increased stopping distances, which greatly elevates the risk of a crash. Recently, I have started experiencing a noticeable softening in the brake pedal ("increased pedal travel"), which makes driving the vehicle extremely hazardous. When I contacted my local Lincoln dealership, I was informed that they do not have the necessary parts in stock and could not provide a definitive timeline for the repair. As a consumer, I am being forced to drive a vehicle with a known, severe braking defect because the manufacturer has failed to supply the remedy parts. This is a direct threat to my life, my family’s safety, and the safety of others on the road. Furthermore, this prolonged delay is causing me significant financial hardship and stress. I urgently request NHTSA to intervene and hold Ford Motor Company accountable for expediting the parts distribution for this critical safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes
My vehicle is very hard to stop . The recall was in August of2025 for my back break hoses, as of today Ford/Lincoln doesn't have the part . This is very Dangerous. I'm financing my vehicle therefore I don't have funds to repair it myself. I'm at risk of crashing and I take my kids to school daily, I'm putting my family life in danger every time I get behind the wheel Please can someone help me keep my family safe
- Service brakes
See attached document for complaint.
- Back over prevention › Rearview system braking · Electrical system · Lane departure › Blind spot detection
For these last several months, near or around december of 2025 my 2016 lincoln MKX has been shorting out or having glitches in the center cabin. The cross traffic system and blindspot sytem fault have turned on and off simultaneously creating a short in the cabin resulting in the ac or heat…
For these last several months, near or around december of 2025 my 2016 lincoln MKX has been shorting out or having glitches in the center cabin. The cross traffic system and blindspot sytem fault have turned on and off simultaneously creating a short in the cabin resulting in the ac or heat turning off and on. This also creates a short where the the windows will not roll down, the glove box will not open or the trunk, the doors cant open from the outside. and most serious, my key fob will not open the vehicle. The lincoln dealership IS aware of the problem but has refused to address the problem because they claim they cannot replicate the issue. The dealership has witnessed the problem, yet their tech IS never available. The dealership IS aware of the issue, and has seen videos of the problem but refuses to address. originally car max referred the car to lincoln because carmax claimed they do not have the technology to address the lincoln's issues. Lincoln claims they cannot replicate and that I should wait for the car to break down.
- Engine · Fuel/propulsion system
The internal water pump failed, dumping a half gallon of antifreeze into the engine oil. This caused the engine to suddenly stall and lose all power while driving in the middle of active traffic, creating a severe crash hazard .
- Suspension
Rear axle joint degraded, the vehicle cannot steer smoothly, indicator shows AWD temporarily disabled; large vibrations and unsafe to drive. In the end the vehicle was having troubles turning directions.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact stated that while pulling into the ATM at approximately 10 MPH and depressing the brake pedal, the vehicle made an abnormal popping sound, and the brake warning light illuminated. The vehicle was driven to the residence. The vehicle was then driven…
The contact owns a 2016 Lincoln MKX. The contact stated that while pulling into the ATM at approximately 10 MPH and depressing the brake pedal, the vehicle made an abnormal popping sound, and the brake warning light illuminated. The vehicle was driven to the residence. The vehicle was then driven to an independent mechanic, and was diagnosed with brake failure. The mechanic determined that the rear passenger’s side brake hose had ruptured, and the rear driver’s side brake hose needed to be replaced. The mechanic replaced both rear brake hoses, and the vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a request for reimbursement was made. The manufacturer informed the contact that the reimbursement would be provided once the part for the recall repair was available. The failure mileage was approximately 57,532.
- Service brakes
Unknown Still waiting for solution for possible brake failure. Not comfortable just waiting for an accident to happen while driving.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the…
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Service brakes, hydraulic
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that there would be another notification when the parts became available. The contact had not experienced a failure.
- Unknown or other
I have an oil pan leak and when I went online to see what the problem may be, I found that many people were having the same problem as I have for my year make and model vehicle, but it has not been recalled for the manufacture to repair.
- Service brakes
2 recalls, saftey notice,#25S87,25E02,first is from September 25,secons,December 25,no update or any information.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010950Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
- 11010917Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10244801This article supersedes TSB 22-2181 to update the Service Procedure and Part List. Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. To correct the condition, follow the Service Procedure to replace the valve covers and replace the factory oil pan with a press in place gasket style oil pan.
- 10235323Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10228866Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10224795Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine vehicles may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222518Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
- 10218898Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.
- 10218617Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10216851Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
- 10214758Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup will be displayed on SYNC infotainment screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, and return odometer and fuel information to the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10214492Some 2015-2016 vehicles equipped with 6F50/6F55 transmission and built on 2-Nov-2015 and through 1-Feb-2016 may exhibit no reverse, 3rd and 5th gear with diagnostic trouble codes (DTCs) P0715,P0717,P0756 and/or P2701. This may be caused by the direct clutch cylinder/tone wheel (7F283) inadvertently forcing the snap ring out of position resulting in damage to the direct clutch hub (7G384). Service part (7J250) complete rotating 3-5-R clutch module is now available. Refer to Workshop Manual (WSM), Section 307-01. For claiming, use causal part 7F283 and applicable labor operations in Section 7 of the Service Labor Time Standards (SLTS) manual.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10211709Some 2014-2017 C-MAX Energi, 2014-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX, 2016-2018 Focus battery electric vehicle (BEV) and 2017 Continental vehicles equipped with SYNC screens 8 inch or larger may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Popup displayed on SYNC infotainment screen during the Authorization process. This may be due to the Sync Software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- 10205042Claimate controlled seats - lack of cooling /heating from front seat bottom cushion - built on or before 03/31/2016
- 10205031Touchscreen navigation system - arabic language - blank screen
- 10205028Claimate controlled seats - lack of cooling performance from the front seat backrest - Built on or before 02/13/2016
- 10204991Customer Satisffaction Program 15b25 Certain 2016 Model Year Lincoln MKX Vehicles Replace A-Pillar Trim Panels
- 10204043Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.
- 10203848Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed. The customer can pay to upgrade their 3G modem with a 4G modem by following the information in FSA 21B09. Refer to FSA 21B09 for reference and not for claiming.
- 10202617Some 2015-2021 Edge, 2016-2018 MKX, and 2019-2021 Nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software in the trailer module (TRM). To correct the condition, reprogram the TRM with the latest software of the appropriate Ford diagnostic scan tool. Use causal part 19H332 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201635This article supersedes TSB 17-0065 to update the Service Procedure and vehicles affected. Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles built on or before 05-Jun-2019 may exhibit a rattle or flutter noise from the underbody of the vehicle while moving. This may be due to the movement of loose underbody shield fasteners which are attached to the underbody shields. To correct the condition, follow the Service Procedure to remove the assembly aid fasteners.
- 10201582Some 2016-2017 Ford and Lincoln vehicles with a new body control module (BCM) installed may exhibit a programming error when using IDS versions 122.03 through 123.01 stating 'Data Corrupt' or 'Configuration Failed, would you like to retry?'. IDS scan tool version 123.02 contains a fix for this programming error. Install IDS version 123.02 or later from PTS > Rotunda tab > Diagnostic Tool Support > Download Software. Once installed, perform the BCM programmable module installation (PMI). Refer to Workshop Manual (WSM), Section 419-10 > Removal and Installation.
- 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10201024Some 2016-2017 Ford and Lincoln vehicles with a new Body Control Module (BCM) installed may exhibit a programming error using IDS v122.03 and newer stating "Data Corrupt" or Configuration Failed, would you like to retry?. A temporary work around has been released to complete the BCM programming process. Uninstall IDS from the computer. Run the IDS clean up utility tool located on PTS > Rotunda Tab > Diagnostic Tool Support > IDS Support > IDS troubleshooting guide. Install IDS v122.01 (122_FULL) by copying the following link into an internet address bar https://www.fordservicecontent.com/Ford_Content/IDS/SoftwareUpdates/IDS-122.01_full.exe. Retry the BCM Programmable Module Installation (PMI) using IDS level 122.01. Monitor OASIS for updates.
- 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10199502Some 2015-2021 Edge, 2016-2018 MKX and 2019-2021 Nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of the rubber bump stops. To correct this condition, make sure the rubber bump stops are in contact with the inner hood sheet metal. Using a piece of paper between the hood and the rubber hood stop, make sure the paper fits snug with hood closed. For claiming, use causal part number 16612 and applicable labor times from Section 12 of the Service Labor Times Standard (SLTS) Manual.
- 10198658Some 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Every Lincoln MKX model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.