1999 Mazda Protege
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › Protege › 1999
These records cover every 1999 Mazda Protege. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 1999 Mazda Protege. Newest first.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Certain pro-a motors corner lamps, turn signals, and headlights sold as replacement lamps for use on certain passenger vehicles listed above. some combination lamps that are not equipped with amber side reflectors fail to conform to federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash without warning.
Remedy
Pro-a motors will notify owners and offer to repurchase the lamps. the recall began on april 3, 2006. owners may contact pro-a motors at 323-838-2988.
Vehicle description: passenger vehicles equipped with a particular factory installed audio unit. if the vehicle IS operated at low speed in a hot and humid environment with the window open, air conditioner running, and audio on, condensed water on the a/c duct surface could drop and enter into the audio unit, causing a short circuit.
Risk and remedy
Risk
If the short circuit occurs at one specific set of terminals, the rear right loudspeaker can overheat and, in some cases, catch fire.
Remedy
Dealers will affix aluminum tape over the audio unit to prevent water from entering.
Owner complaints
88 complaints21 involved a crash1 involved a fire16 injuries
What owners report most
Latest complaints
- Engine
The plastic dip stick to check oil snapped off
- Electrical system · Exterior lighting
TL* the contact owns a 1999 mazda protege. The contact stated that while driving at any speed, the instrument panel lights started to flicker and failed to illuminate. The vehicle was taken to an independent mechanic where it was diagnosed that the there was an electrical wiring failure that needed…
TL* the contact owns a 1999 mazda protege. The contact stated that while driving at any speed, the instrument panel lights started to flicker and failed to illuminate. The vehicle was taken to an independent mechanic where it was diagnosed that the there was an electrical wiring failure that needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.
- Electrical system
Check engine light on no matter what the reading says change all parts will go off but back on and fail inspection mass air flow sensor has been change three times and cayli. Converter twice. *tr
- Electrical system · Exterior lighting
The headlights no longer work on low beam. The high beams still work. Upon removing the steering column cover and unplugging the wiring harness I found that the connector IS literally burned and melted at the point of connection in the harness. Mazda no longer makes the part and I cannot have it fixed by a mechanic because the part IS almost impossible to find in a used salvaged vehicle. *tr
- Seat belts
Passenger side rear seat belt automatic locking retractor does not stay locked, making it impossible to safely install a child safety seat. the seat belt was rarely if ever used until the car seat was installed. *Tr
- Air bags › Frontal
TL* the contact owns a 1999 mazda protege. the contact stated he rear-ended another vehicle at 50 mph. upon impact the air bags failed to deploy. as a consequence he sustained moderate head injuries. the insurance company was in the process of investigating the cause of the failure. no repairs…
TL* the contact owns a 1999 mazda protege. the contact stated he rear-ended another vehicle at 50 mph. upon impact the air bags failed to deploy. as a consequence he sustained moderate head injuries. the insurance company was in the process of investigating the cause of the failure. no repairs have been made. He contacted the manufacturer, but was not provided with any assistance. The failure and current mileages were 217,000.
- Tires › Valve
Faulty tire valves (dill acp 123 tr 418) on a 1999 mazda protege. *nj the consumer stated the tire deflated. The consumer stated he was never notified of a recall relating to the valve stems by dill-acp model tr-418. recall# 08t0228000. *Jb see also 10496085 *sy updated 06/23/10.*jb the…
Faulty tire valves (dill acp 123 tr 418) on a 1999 mazda protege. *nj the consumer stated the tire deflated. The consumer stated he was never notified of a recall relating to the valve stems by dill-acp model tr-418. recall# 08t0228000. *Jb see also 10496085 *sy updated 06/23/10.*jb the consumer stated he has since experienced another tire failure, due to a defective tire valve stem. The consumer stated the valve stem was cracked and the rear tire was split. The consumer was informed that both tires needed to be replaced and the reason for the split was due to heat build-up, because he continued to drive on the tire, before he realized the tire had deflated. Updated 10/24/12 updated 02/07/13
- Power train › Manual transmission
Problem mazda transmission failure .mazda protege 1999 this car had a major engine overhaul recent about a year from now. one month after overhaul transmission failed. Mazda refused to be responsible for this failure. Transmission was replaced at owner expense exactly one year after that…
Problem mazda transmission failure .mazda protege 1999 this car had a major engine overhaul recent about a year from now. one month after overhaul transmission failed. Mazda refused to be responsible for this failure. Transmission was replaced at owner expense exactly one year after that transmission was fixed failure again . again transmission not covered out of warranty. estimate as to how much has been spent so far $3,500. as of now I cant drive this car because the car cant be moved due to malfunction. after research online I have found this vin number on this mazda has had issues with transmission failure at off lamp flashing no shift condition 3RD gear shift ration set erratic shifts issues with transmission issues etc. I personally feel they should compensate or at least try and help to get this resolved and they refuse to admit they have an issue with the transmissions on this car vin very bad practice this should be a recall or at least try and help pay for all these damages I don't think I should have to buy a car transmission every year because they don't want to admit or take any responsibility with this "known issue" I called mazda they said I have to pay all damages on transmission I don't drive alot car IS driven very minimal work and back. *Tr
- Electrical system › Wiring › Interior/under dash
We own a mazda protege 1999. both the headlights & bright lights failed. we tried replacing bulbs & a relay, neither of which worked. the car IS currently at an independent automobile electrical shop. the owner stated that the internal wiring for these components burned out. this could have…
We own a mazda protege 1999. both the headlights & bright lights failed. we tried replacing bulbs & a relay, neither of which worked. the car IS currently at an independent automobile electrical shop. the owner stated that the internal wiring for these components burned out. this could have caused an internal fire behind the dashboard. The wires were not exposed under the hood so we could not have known that they were wearing thin. I have been in contact with mazda USA as the mechanic told me that this was a common problem with mazda. I am distressed that my daughter was driving a car known to have faulty wiring that could have caused an engine and/or interior fire. mazda USA advised me that the car was not under warranty, and I was facing a $700 cost for repairs. I was hoping mazda will help with this, but as yet they have not, and my daughter was without a car to drive at night.*ak
- Engine and engine cooling
1999 mazda protege was taken to dealership for repairs and the dealership would not honor the warranty. *mr the vehicle was takne in for the timing, water pump, etc. *sc *jb
- Engine and engine cooling
1999 mazda protege developed problems with the engine. repairs were made and the total came up to $804.64. *mr a noise was coming from the engine. *sc *jb
- Engine and engine cooling › Engine › Gasoline › Belts and associated pulleys
My son purchased a 1999 mazda protege LX last year. he has had major problems with the engine running hot. he was told he needed a timing belt and water pump. he had the car fixed at a cost of $750.00. Again the same thing happened about two months later. he again IS being told that he needs…
My son purchased a 1999 mazda protege LX last year. he has had major problems with the engine running hot. he was told he needed a timing belt and water pump. he had the car fixed at a cost of $750.00. Again the same thing happened about two months later. he again IS being told that he needs the same work done. this time it IS going to cost him $900.00 and the engine has to be tested to see if there IS no damage. if there IS damage to the engine it will be more costly. also the power locks are damaged and this occurred the first week of purchase.*ak
- Equipment · Power train › Automatic transmission
I am now having to put the 3RD transmission in my 99 mazda protege, the first two were at mazda expense and I feel the 3RD should be as well since this IS a known problem with this vehicle and this model.*ak
- Power train › Automatic transmission
Problems with vehicle transmission.*mr the vehicle's transmission had to be replaced a 32600 miles. the vehicle's warranty had expired and the consumer had to pay for the replacement. the consumer request reimbursement. *nm
- Power train · Unknown or other
My car started with unintentional acceleration last feb. 2003. then it started to fell like the gears were slipping. the problem was intermittent. I took it into the dealer and they could find no problem. now, it IS oct. 2003 and the transmission has failed. last night the car got stuck in low…
My car started with unintentional acceleration last feb. 2003. then it started to fell like the gears were slipping. the problem was intermittent. I took it into the dealer and they could find no problem. now, it IS oct. 2003 and the transmission has failed. last night the car got stuck in low gear and will not reverse. the rpm go up when you try to accelerate, but the car will not go past 10 miles an hour. right now the car IS at the dealer's shop and I am mad!!! I am a single mom who bought the car new. I've had all maintenance, and I wanted a car that would last for 10 years. now I feel cheated by mazda!!
- Unknown or other
I bought the car in august 1999,it had 12 miles on it I had just gotten rid of another protege 1994 the most lousy car I had ever seen,i had spent over$ 8,000 on repairs. 2 transmissions in 2 years. 2 sets of cv boots etc. Anyway I thought if I could get a new one I would not have any trouble for a…
I bought the car in august 1999,it had 12 miles on it I had just gotten rid of another protege 1994 the most lousy car I had ever seen,i had spent over$ 8,000 on repairs. 2 transmissions in 2 years. 2 sets of cv boots etc. Anyway I thought if I could get a new one I would not have any trouble for a long time, if any at all. Well,i had it probably had it about 6 months or so,and it started making a metallic rattling in the front in the engine. It sounds like back in the old days when a car needed oil it would rattle like a piece of junk. They checked it out could not find anything,took it back several times, so the service manager joe burk very nice man very helpful. They changed a few parts, power train etc, please check my records with them if you can, or I will have to dig in my files to find all of the receipts.so he suggested that I try different gas. Well,i did I tried all of them cost me almost $1,500. Mobil,exxon,chevron,texaco,shell mid grade gas. Absolutley did nothing,this went on for a year.this IS about 2001. Well it seems it does this very badly when it gets hot. He said that they had heard about some of these problems in houston with their heat and humidity. I ask if this does not work what are they going to do? Well mazda mentioned maybe giving me another car. They decided to put a brand new engine in it,(a brand new car)by that time it had a little 20,000 miles on it. I pay $412.64 a month on a car that rattles like a piece of crap. That did not solve the problem. As of the week of august 4-8 took it back still doing it, they replaced the power train on it and it still does it. They looked at it again. Nothing can be done,as long as I am in warranty I am alright, but when that runs out I am screwed.
- Air bags · Power train
The above description IS the first time the transmission had been repaired. Now at 47,000 miles, the transmission IS out again. Joey
- Power train › Automatic transmission
I owned a 1999 mazda protege that had the original transmission replaced at 49500 miles. approximately 24 months later at 85000 miles, the replacement transmission went out as well. in both instances the problems was the axle breaking the restraining clip causing the transmission to move out of…
I owned a 1999 mazda protege that had the original transmission replaced at 49500 miles. approximately 24 months later at 85000 miles, the replacement transmission went out as well. in both instances the problems was the axle breaking the restraining clip causing the transmission to move out of position. the transmission would then leak causing slipping and lurching. the replacement transmission installed by the dealer was a rebuilt transmission that only had a 12/12000 warranty. *Ak
- Power train › Clutch assembly
Clutch failure. this IS the second time clutch failed. first time at 57K, now at 149K. first time was fixed at mazda dealership, both replaced with mazda clutch parts. Highway miles used majority of time. *la
- Air bags › Frontal
While driving 55 mph the consumer rear ended another motorist. none of the frontal air bags deployed upon impact. as a result the driver sustained injuries to her sternum from impacting the steering wheel. *nm
- Air bags › Frontal
While driving consumer's vehicle hit the rear end of another vehicle. front air bags did not deploy. driver sustained neck and back injuries. Vehicle was totaled.
- Power train › Automatic transmission
1999 mazda protege with 40K miles automatic transmission. Car purchased new and cared for, at recent service vehicle was tested and found to have slippage in 2ND and 3RD gear and trans will not "lock up". Rebuild starts at $1700 and goes up. Mazda seems to have problems relating to transmissions…
1999 mazda protege with 40K miles automatic transmission. Car purchased new and cared for, at recent service vehicle was tested and found to have slippage in 2ND and 3RD gear and trans will not "lock up". Rebuild starts at $1700 and goes up. Mazda seems to have problems relating to transmissions and not standing behind their products. Transmission shop indicates mazda's transmissions are extremely expensive to repair (as much as lexus). *Jb
- Tires › Tread/belt
Tire tread separated from tire and damaged the fender while driving at normal speed. firestone, size p185/65r14, dot# h406jdno79. Dealer notified. *Ak while driving on the highway the vehicle and steering wheel started shaking. the consumer turned off the a/c, radio and reduced speed…
Tire tread separated from tire and damaged the fender while driving at normal speed. firestone, size p185/65r14, dot# h406jdno79. Dealer notified. *Ak while driving on the highway the vehicle and steering wheel started shaking. the consumer turned off the a/c, radio and reduced speed to listen and determine the cause. only two exits away from their exit, the consumer heard a thud. he pulled over and saw the right rear fender hanging off to the curb and the right rear tire was bald. all the tread on the surface was gone. he changed the tire, secured the fender with duct tape and went to sears to purchase a new tire. Consumer sent the tire to firestone/bridgestone for inspection and compensation. Consumer was informed that there inspection showed that the tire was operated for an unknown period of time with insufficient air pressure to carry the load. The insufficient air pressure was evident by the deformation throughout the tire bead area. They concluded that the tire failure wasn't the result of defective materials or workmanship. The tire was returned to the consumer upon his request. The insurance company estimated damages at $902.54. *ph *nlm
- Power train › Automatic transmission
The car hesitates before taking off after stopping. when it does switch into the right gear and move forward, it IS as if you have been hit in the rear because it jerks forward hard. the car then does not accelerate very well.*ak
- Tires
Consumer states that while driving and with no warning right rear tire blew out. Dealer notified.*ak
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213425Speedometer replacement procedure
- 10213333Battery test procedure requirements using the GR81291
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186701A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10169539A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
- 10163367A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10154879In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
- 10153339In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10153331This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
- 10153315Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10153311On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10153309The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
- 10153308This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10148072In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10148068When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10148003Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit.
- 10148002Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10145242On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system. When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur to oxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10144333In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10142515Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claimsare subject to denial or debit.
- 10136782A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/Cevaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers. This treatment provides a durable coating that will aid to prevent biological reactions that lead to odorconcerns. It is applied to the evaporator in a misted form that is introduced by way of the cabin air filter, the re-circulate door, the blower motor resistor access, or the blower motor air intake. Proper application requires the evaporator surface to be: Relatively clean and free of leaves, dust build-up and debris. Thoroughly dried, and the product cured onto it after application. NOTE: Keep the cooling unit dry by leaving the blower fan ON (at least on low), even if the A/C is not being used. In low humidity (dry) conditions, keep the ventilation system in the "FRESH" mode all the time, or as much as possible. In high humidity conditions, or if the air has a lot of dust or pollen, keep the system in the "RECIRCULATION" mode. A few minutes before reaching a destination, turn the A/C OFF, but leave the blower fan ON. This stops the accumulation of condensation on the evaporator/cooling unit, and it helps dry the inside of the cooling unit. A/C odor is not unique to Mazda vehicles as it will occur in other makes and models. To minimize A/C odor, suggest the following to the customers.
- 10134930Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10134929The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
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