2002 Mazda Protege
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › Protege › 2002
These records cover every 2002 Mazda Protege. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2002 Mazda Protege. Newest first.
Dope, inc. IS recalling 42,540 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Dope, inc. Will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on july 28, 2009. owners may contact dope, inc. At 1-626-272-1798.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Certain tradesonic combination lamps sold as replacement lamps for use on the above listed passenger vehicles. combination lamps not equipped with amber side reflectors fail to conform with the requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Lack of amber side reflectors in the lamps will decrease lighting visibility to other drivers and may possibly result in a vehicle crash.
Remedy
Tradesonic will notify owners and replace the lamps free of charge. the recall IS expected to begin during july 2006. owners may contact tradesonic at 626-934-8884.
Certain alfaotto combination headlamps sold as replacement lamps for use on the above listed passenger vehicles. some combination lamps that are not equipped with amber side reflectors fail to conform to federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash without warning.
Remedy
Alfaotto will notify owners and replace the headlamps free of charge. the recall began on may 10, 2006. owners may contact alfaotto at 626-656-2992 or visit their website at www.alfaotto.com.
Owner complaints
98 complaints12 involved a crash2 involved a fire14 injuries
What owners report most
Latest complaints
- Tires · Wheels
Bulges on sidewalls of both passenger tires. Tires are 6 months old and only have approximately 3,000 miles.
- Seat belts · Service brakes · Structure › Body
I've owned my 2002 mazda protege5 for 7 years now. It's always had a vibration while braking. Even after having out brand new brakes, rotors and calipers. I'm very anal on how my car looks and drives. If I feel something out of the ordinary, I know something IS off. This has happened ever since…
I've owned my 2002 mazda protege5 for 7 years now. It's always had a vibration while braking. Even after having out brand new brakes, rotors and calipers. I'm very anal on how my car looks and drives. If I feel something out of the ordinary, I know something IS off. This has happened ever since I've had the car. It does cause me to drive more cautiously especially in the back roads along with wet pavement. The steering wheel shakes while braking as well. as for the body of the car, the paint IS faiding fast. It's yellow, and I hand polish and wax it once before spring, summer, and winter. I use maguires wax and polish every time. And it's also got a rust spot along the back left wheel lip. I am the second owner of the vehicle. And when I took it to the dealership to be repainted after I played for the car. It was magically only 24 hours from the warranty covering it. Other than that, it's been a great car. I would purchase another if I can find one. Something needs to be done about both of these concerns. Please fix and I would drive this car until it hits 1 million miles. As long as you keep maintenance up on it, it last forever.
- Exterior lighting · Structure › Body · Suspension
Underneath the car IS nothing but rust. It IS affecting the undercarriage, the ball joints, the control arm, and the car's frame itself. I have replaced both ball joints both control arm shock and the car IS still hard to steer
- Fuel system, gasoline · Service brakes · Structure › Frame and members · Vehicle speed control
TL* the contact owns a 2002 mazda protege. The contact stated that while attempting to park, the brake pedal was applied and the vehicle lunged forward. The vehicle then accelerated up a hill and suddenly stopped. The contact had the vehicle towed to a tow yard. Later, the vehicle was driven to the…
TL* the contact owns a 2002 mazda protege. The contact stated that while attempting to park, the brake pedal was applied and the vehicle lunged forward. The vehicle then accelerated up a hill and suddenly stopped. The contact had the vehicle towed to a tow yard. Later, the vehicle was driven to the dealer where it was diagnosed that the frame was bent and the fuel and brake lines were destroyed. The vehicle was unable to be repaired and was destroyed. the approximate failure mileage was 160,000. updated 11/09/15*lj
- Seat belts
Drivers side seat belt latch broke in the latched position. necessitated taking the latch apart to release the belt.
- Seat belts
I was driving at about 35 mph and hit a bump on the road that caused the driver seat belt buckle to come loose and it got in my way of the steering wheel. I was lucky to be driving on the left lane on one way street, I was able pull over, and to my surprise the buckle wouldn't latch to the female…
I was driving at about 35 mph and hit a bump on the road that caused the driver seat belt buckle to come loose and it got in my way of the steering wheel. I was lucky to be driving on the left lane on one way street, I was able pull over, and to my surprise the buckle wouldn't latch to the female connector. It seems like the female connector pieces inside it had broken. Please check, this IS a huge concern for anyone. If this would have happened on an interstate freeway I can't imagine taking my eyes of the road for even 1 sec. Please investigate! *tr
- Electrical system
Recently purchased a 2002 mazda protege5. Without warning, it wouldn't start. The low beam headlight burned out. The heat, stereo, headlights & power windows all worked. The car had no power and didn't even turn over. About 15 mins later, it started fine and never had a problem again until a few…
Recently purchased a 2002 mazda protege5. Without warning, it wouldn't start. The low beam headlight burned out. The heat, stereo, headlights & power windows all worked. The car had no power and didn't even turn over. About 15 mins later, it started fine and never had a problem again until a few days ago (approx a month in between incidents). same thing all over again, but this time the car refuses to start. what can I do? What info should I be aware of? I discovered online that this IS an extremely common problem. *tr
- Engine
TL* the contact owns a 2002 mazda protege. The contact attempted to start the vehicle but the engine failed to start accompanied by an abnormal knocking from the engine. The contact also mentioned that the failure occurred more often when the engine was cold. The vehicle was not diagnosed or…
TL* the contact owns a 2002 mazda protege. The contact attempted to start the vehicle but the engine failed to start accompanied by an abnormal knocking from the engine. The contact also mentioned that the failure occurred more often when the engine was cold. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 880. updated 05/28/14*lj the consumer stated model year 2003 vehicles have been repaired for the same failure by the manufacturer. But the manufacturer refuses to repair model years 2001-2002. The consumer stated this condition does not keep the engine from starting. It can and has caused catastrophic engine failure, which shuts down the power steering and brakes while the vehicle IS moving. updated 05/29/2014 *js
- Seat belts
At first the seat belt locked and I could not get out of it. After about 15 minutes I was able to get it released. Thank god I was in the garage at home. Then approx 6 weeks later I was latching the belt to the buckle and the darn thing fell apart. The right rear door handle broke last year but…
At first the seat belt locked and I could not get out of it. After about 15 minutes I was able to get it released. Thank god I was in the garage at home. Then approx 6 weeks later I was latching the belt to the buckle and the darn thing fell apart. The right rear door handle broke last year but since no one sits back there I never worried about it. Now with the seat belt issue I was searching for the part and someone suggested I check the recall list for this car, because they are not supposed to do that. I found numerous complaints on line and then this site. *Tr
- Seat belts
The driver-side seatbelt latch fell apart. the seatbelt IS no longer operable. *Tr
- Tires
Tire: firehawk GT bl 205/50r16 87V 50K mile tire. Tread separation with only 13,582 miles on the tire. the vehicle was parked when the tire was observed to be flat. attempts to inflate failed. removed tire and noticed two places on the inward side where tread was separating - one spot was just…
Tire: firehawk GT bl 205/50r16 87V 50K mile tire. Tread separation with only 13,582 miles on the tire. the vehicle was parked when the tire was observed to be flat. attempts to inflate failed. removed tire and noticed two places on the inward side where tread was separating - one spot was just over an inch and the other was just under an inch. full set (4) originally purchased at firestone complete auto care store, which IS where the failed tire was taken the following morning. tire has since been discontinued and was replaced by a falken ziex 912 bl 205/50r16 87V 40K mile tire. had other tires inspected for same issues the next day - service representative states the other three tires do not show any signs of the problem. based on tread depth, warranty covered close to 90% of replacement tire. In the two weeks since, the replacement tire appears to be fine - no observable mis-match issues. *tr
- Tires · Wheels
I was driving on 905 west, close to the 805 n exit, and the road was broken. There was a hole on the road and my car's tire exploted when I drove by it. My car's alignment IS lost. I almost had an accident because of it. Unfortunately I didn't have a good spare tire so I had to drive to my house with the exploted tire, and since it happened at 10PM I will have to miss work to fix it, and buy a new tire. *tr
- Electrical system · Engine and engine cooling · Fuel system, gasoline
The car began to shutter and dropped from 50 to 25 in seconds. the check engine light (cil) starting flashing and the car began to stutter like it was going to die, I pulled to the side of the road and the car died. started car again the cil continued to flash, it only would accelerate to 25…
The car began to shutter and dropped from 50 to 25 in seconds. the check engine light (cil) starting flashing and the car began to stutter like it was going to die, I pulled to the side of the road and the car died. started car again the cil continued to flash, it only would accelerate to 25 miles an hours even with my foot all the way down on the gas. I took it to the a mechanic and the codes were p0421, 171, 300. the mechanic did everything from engine flush, spark plugs, oil, air filters and installed a new catalytic converter but the problem persists. its now a year later and the car IS doing the exact same thing. *tr
- Seat belts
Seatbelt will not lock in on driver's side and today the handle broke on the inside driver's side to get out of the car! *tr
- Engine and engine cooling
I have a 2002 mazda protege. were the upper passenger side motor mount attaches to the car body, the car body metal IS severely rusted and starting to separate on the inside of the engine compartment. I did take the car to a mazda body shop and they quoted me in the area of $1,000.00 to fix the…
I have a 2002 mazda protege. were the upper passenger side motor mount attaches to the car body, the car body metal IS severely rusted and starting to separate on the inside of the engine compartment. I did take the car to a mazda body shop and they quoted me in the area of $1,000.00 to fix the issue. I do not feel it IS my responsibility to pay for the fix as this IS an area high in the engine compartment not subject to the elements. basically mazda has some problem with the metal, the anti corrosion treatment or the finish treatment to the metal. this IS in a protected area and if properly made should never rust. needless to say, a good solid motor mount IS a critical item. I first noticed this problem about june 1ST 2010. *tr
- Seat belts
Drivers front seat belt will not lock in. *ln
- Steering
2002 mazda power steering pump failures. pump has been replaced twice, now on its 3RD unit.. Car, a 2002 mazda protege5 has approx. 102,000 miles on it. first failure was a complete failure with loss of steering with no warning noticed. 2ND pump leak was determined by mechanic causing…
2002 mazda power steering pump failures. pump has been replaced twice, now on its 3RD unit.. Car, a 2002 mazda protege5 has approx. 102,000 miles on it. first failure was a complete failure with loss of steering with no warning noticed. 2ND pump leak was determined by mechanic causing erratic steering problems. first pump (on car when new) failed at 87,000 miles, 2ND occrred some 10,000 miles later. the third pump has only 3K miles and no way of telling how long it will last. mazda denies all responsibility. pumps has been replaced 2X and on its third pump on this car. old part not likely available. mazda told owner they have had no problems (ever?) with power steering pumps, a lie. check internet for power steering pump failures. currently recalling 500,000 power steering pumps on other years. Believe they have not admitted their complete problems on these units to this date. *tr
- Electrical system
2002 protege heater fan switch malfunctioned and melted plug and switch almost caused a fire but it was smoking when it fried and caused the 4TH speed of the fan not to work I had to splice a new plug in to fix the issue and to keep it from catching fire I have pictures if needed. *ln
- Vehicle speed control
TL* the contact owns a 2002 mazda protg. the contact was entering a parking space when the vehicle abnormally accelerated. the contact engaged the brake but the vehicle continued to accelerate and crashed into a pole. she stated that the pole struck a building and caused minor damage to the…
TL* the contact owns a 2002 mazda protg. the contact was entering a parking space when the vehicle abnormally accelerated. the contact engaged the brake but the vehicle continued to accelerate and crashed into a pole. she stated that the pole struck a building and caused minor damage to the building. there were no injuries. A claim was filed with her insurance company. The front bumper of the vehicle was damaged. the vehicle was repaired. The vin was not available. The failure mileage was 58,624 and the approximate current mileage was 64,000. updated 2/22/11 *cn updated 07/01/11
- Air bags › Frontal · Seat belts
Myself, the driver, rear-ended another driver at a speed of 35-40mph. The driver slammed on his brakes and I had no time to react. The result IS a totaled front end w/ $4000+ of repairs. The seat belt did not restrain me and the airbag did not deploy. The car will be totaled and I suffered extensive bruising because of this failure. *Tr
- Seat belts
Drivers front seat belt will not lock in. *Tr
- Vehicle speed control
On 10/31/09, while moving the '02 mazda protege ES from 2ND bay to 1ST bay in my shop, at the 1ST bay even brake pedal being applied, that car rushed forward to the shop wall ; my shop wall and car crashed. my address IS [xxx](cell) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Equipment › Electrical › Radio/tape deck/cd etc.
Tl*the contact owns a 2002 mazda protege. while driving 25 mph, the radio stopped working and then smoke came out of the radio. the contact removed the fuse to disengage the radio after smelling the wires burning. The manufacturer has not been notified. The contact IS concerned about the risk since serious damage may have occurred. The failure mileage was 110,275.
- Seat belts
Drive seat belt latch broke into pieces. *Tr
- Tires
Tl*the contact owns a 2002 mazda protege with goodyear american eagle -h tires 205/55/16. The contact stated that while his wife was driving, she noticed a rubbing, thumping sound. She stopped the vehicle and noticed blisters on the side of the rear driver side tire. She installed the spare and…
Tl*the contact owns a 2002 mazda protege with goodyear american eagle -h tires 205/55/16. The contact stated that while his wife was driving, she noticed a rubbing, thumping sound. She stopped the vehicle and noticed blisters on the side of the rear driver side tire. She installed the spare and when she reached her destination, she noticed 5 to 6 additional blisters on the tire. She notified the tire store where she purchased the tires from and received no assistance. The contact previously spoke with the tire store about installing an h speed rated tire instead of a v speed rated tire and was told that the v rated tire would be fine. They also refused to replace the tires. The current and failure mileages were approximately 131,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213425Speedometer replacement procedure
- 10213333Battery test procedure requirements using the GR81291
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186701A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10186693Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10179228New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
- 10177847When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- 10173097Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10170817When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10169539A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
- 10163367A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10154879In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
- 10153339In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10153334When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10153331This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
- 10153315Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10153311On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10153309The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
- 10153308This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Every Mazda Protege model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.