2000 Mazda Protege
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › Protege › 2000
These records cover every 2000 Mazda Protege. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2000 Mazda Protege. Newest first.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Certain pro-a motors corner lamps, turn signals, and headlights sold as replacement lamps for use on certain passenger vehicles listed above. some combination lamps that are not equipped with amber side reflectors fail to conform to federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash without warning.
Remedy
Pro-a motors will notify owners and offer to repurchase the lamps. the recall began on april 3, 2006. owners may contact pro-a motors at 323-838-2988.
Vehicle description: passenger vehicles. some left side rear brake hoses were damaged during assembly. brake fluid leakage could occur.
Risk and remedy
Risk
Brake performance would be degraded, increasing the risk of a crash.
Remedy
Dealers will inspect the brake hose and, if necessary, replace the hose. owner notification began february 20, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mazda at 1-800-222-5500.
Owner complaints
102 complaints25 involved a crash3 involved a fire21 injuries
What owners report most
Latest complaints
- Air bags
Today we got into an accident and the passenger airbag didn't come out until after my grandaughter's face hit the windsheild.
- Unknown or other
My car goes in and out of od by its self and the od button does not work while im driving and the od light flashes when it goes on aand stop when it deactivates it self
- Engine
After driving 2 miles or less the right underside of the engine caught on fire and now the engine IS blown.
- Engine
I drove the car for 2 miles and the left underside of the engine caught fire, now the engine IS dead and in need of a new engine?
- Electrical system
Car does not start unless you jiggle steering wheel while turning key or pumping gas pedal. had battery checked as well as starter and ignitiion switch replaced but has not solved problem.
- Air bags
TL* the contact owns a 2000 mazda protege. The contact stated while driving 35 mph, the front driver's side air bag deployed inadvertently and without warning. No injuries were reported. The vehicle was merged to the side of the road safely and the air bag light illuminated. The vehicle was not diagnosed. The manufacturer was notified of the issue. The approximate failure mileage was unknown.
- Power train
TL* the contact owns a 2000 mazda protege. The contact stated that the vehicle engine took a long time to start up. the vehicle was taken to an independent mechanic who diagnosed that the power control module was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 138,000.
- Seat belts
The left front seat belt would not release. My spouse spent fifteen minutes trying to get it unbuckled and popped a blood vessel in her thumb trying to release it. Going to replace it and see what happens. Will contact dealer to see if it can be warrantied. They should, it IS a safety item! *tr
- Electrical system · Latches/locks/linkages
All doors do not lock or unlock when activated. *tr
- Service brakes, electric
Passenger vehicles left side rear brake hoses damaged, brake fluid leakage. *Tr
- Exterior lighting
The dim lights went out and the bright light indicator came on. fortunately the bright lights worked, or I would have been driving without lights. the turn signal/light control wand was replaced. about two months later the problem repeated. it was late without much traffic and I drove home for…
The dim lights went out and the bright light indicator came on. fortunately the bright lights worked, or I would have been driving without lights. the turn signal/light control wand was replaced. about two months later the problem repeated. it was late without much traffic and I drove home for 30 miles with only bright lights. this time I took the car to the mazda dealer. the wire controlling the lights had over heated which caused the wand to burnout and a wire connector to warp. A new wire was threaded from the connector through the firewall to the control wand. the lights are now working. *Tr
- Tires
On may 12, 2010 my son called me at my phone to advised me that as he was driving his 2000 mazda protege and without any reason his front passenger side tire gave up all around the outside side center of the tire making a blowout noise and went flat. He went to a tire services center and there he…
On may 12, 2010 my son called me at my phone to advised me that as he was driving his 2000 mazda protege and without any reason his front passenger side tire gave up all around the outside side center of the tire making a blowout noise and went flat. He went to a tire services center and there he was informed that there IS nothing they can do to repair the tire and also they recommended him to change all the tires (kumho solus hp/4/plus-p195/55//15. I just bought two of them in december. I wrote to khomo tires web-site asking if there IS any recall for the tires and what kind of guarantee IS there. I never got a reply. *tr
- Suspension
My 2000 mazda protege LX has had some "major surgery" lately. About a year ago (early 2008), when backing up especially, the car would make a stress then pop noise on the right side and towards the middle underside of the car. I was told this and that. I had new rear struts put on, alignments…
My 2000 mazda protege LX has had some "major surgery" lately. About a year ago (early 2008), when backing up especially, the car would make a stress then pop noise on the right side and towards the middle underside of the car. I was told this and that. I had new rear struts put on, alignments, tightening of the suspension, etc. Some of these worked temporarily. My car was involved in an "accident" at the end of december 2008. We had bad snow and ice and my car's left front tire hit an ice rut pretty good. After that, my car popped and popped. Turns out, the entire steering rack and everything that goes with it had to be replaced. When I drove the car back to work after the repair, the stick shift turned to jello. I barely made it back to the repair shop where it was discovered that the bushing had come apart. Well, now I have been battling a creaky clutch peddle. With each release, it creaks like an old hinge as if it's trying to get back into position. it's getting worse. I talked to mechanics and read on-line about it. Some say it could be the fluid reservoir (how empty it IS) or this spring that IS rubbing on another component. The pedal feels okay, it's not loose. I just now wonder if this IS coincidental due to the repair of the steering rack and weak bushing of the stick shift. And for the record, the manual in the car IS for an automatic transmission, not a 5SPD. I bought the car used in 2001 with 24,000 miles on it. *Tr
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip
I had been in an accident in early 2006 that was reported to the police and when I applied my brakes, they were not effective. I thought it was the type of tire I had on my car so about 2 weeks ago I spent 600 for top of the line tires. On 11/17/2006, I was behind a car that slammed on their…
I had been in an accident in early 2006 that was reported to the police and when I applied my brakes, they were not effective. I thought it was the type of tire I had on my car so about 2 weeks ago I spent 600 for top of the line tires. On 11/17/2006, I was behind a car that slammed on their brakes and when I applied mine they did not slow the car down so I kept pumping them so hard I bruised my foot and crashed into the person in front of me totaling my car. I had my seat belt on but since there was no indication that the brakes were being applied, the belt remained loose and my head smashed into the windshield shattering it. after giving my info to the driver I hit and making sure that I was alright, he left and said not to worry as the damage to his car was minimal and he could fix it himself. An officer did arrive and noted that my tire marks were extremely faint on the drivers side and almost undetectable on the passenger side which supported the brake failure. I don't know who I need to contact to examine my car to determine the brake failure but I need to do this before my insurance company claims the car. Any assistance or direction would be greatly appreciated. *Jb
- Seat belts › Front › Buckle assembly
I was unable to release the driver's side seat belt. I crawled out under it and eventually got it to release. It seems to work ok now but I'm now leery of it. *Jb
- Power train › Automatic transmission
I just spent 2200 on repairs to my transmission. My vehicle had been lunging forward while I was driving and the repair shop thought it was the transmission. They found major damage to the transmission. It was fixed and now my vehicle IS lunging forward again. It just started again today. If I had…
I just spent 2200 on repairs to my transmission. My vehicle had been lunging forward while I was driving and the repair shop thought it was the transmission. They found major damage to the transmission. It was fixed and now my vehicle IS lunging forward again. It just started again today. If I had been driving too close to someone, I would have hit them. Mazda needs to step up and fix this and do a recall. Now I have to go and let the shop try to see why this IS going on. I may be out more money. I hate this car and I will never recommend mazda. And just note this vehicle only has 59000 miles. *jb
- Engine and engine cooling › Engine · Latches/locks/linkages › Doors › Latch · Power train › Automatic transmission · Vehicle speed control
2000 protege LX accelerator pedal was stuck in the depressed position. *ts as a result of the accelerator pedal sticking the consumer was involved in an accident. on feb 21, 2000 the vehicle was taken to the dealer because the consumer heard a high pitched ping noise coming from the vehicle.…
2000 protege LX accelerator pedal was stuck in the depressed position. *ts as a result of the accelerator pedal sticking the consumer was involved in an accident. on feb 21, 2000 the vehicle was taken to the dealer because the consumer heard a high pitched ping noise coming from the vehicle. the dealer was unable to duplicate the noise. the left rear door lock assembly was defective. the vehicle would accelerated and jerk while accelerating.
- Power train › Automatic transmission
I feel that my 2000 mazda protege dx with 56,000 miles on it IS a very unsafe vehicle. This vehicle has such low miles on it to be giving me any trouble. When I am driving, the vehicle feels as if it IS going into overdrive by itself and then returns back to normal. My overdrive light flashes on…
I feel that my 2000 mazda protege dx with 56,000 miles on it IS a very unsafe vehicle. This vehicle has such low miles on it to be giving me any trouble. When I am driving, the vehicle feels as if it IS going into overdrive by itself and then returns back to normal. My overdrive light flashes on and off when this happens. this IS a very unsafe because when it does this, it lunges your vehicle forward. I have not been going very fast when this has happened. I am very afraid to drive my vehicle in fear that at a higher speed, this could cause an accident. I have read many complaints that are similar as mine. Something needs to be done about this. I have no warranty on my vehicle and really don't have the money to fix it, but it has to be done. From what I have read on the internet, mazda has produced a very poor transmission. I feel that this IS only the start. I am hoping this will not lead to me putting in a new transmission. The transmission shop read the code as solenoids. I have an appointment at the transmission shop to get the solenoids replaced. This will cost about 400.00. I am hoping that this will fix my vehicle and give me peace of mind. *jb
- Suspension · Tires · Vehicle speed control
Less than two months after purchasing my 2000 mazda protege new from the dealer I took the vehicle to the service dept. while accelerating, the car would jerk and buck as if I hit a brick wall. the car continued to do this. each time I complained to the service dept. At the dealership I was told…
Less than two months after purchasing my 2000 mazda protege new from the dealer I took the vehicle to the service dept. while accelerating, the car would jerk and buck as if I hit a brick wall. the car continued to do this. each time I complained to the service dept. At the dealership I was told nothing was wrong. I also contacted mazda corp. To inquire if there were any other complaints or recalls. I was advised that mazda had not received any similar complaints. just shy of three years of ownership I again took the car to the dealer service dept with the same problem concerning the car's acceleration. this was my third request to have the dealer look into the matter. again, I was told nothing was wrong with the car. the car's acceleration continued to act up. on may 26, 2006, with 66097 miles on the vehicle my accelerator stuck and I struck another vehicle and a cement base light pole. each time I took my foot off the brake to shift from reverse or drive, my car would take off on its own. I have sent the nhtsa a detailed written complaint via postal mail. that complaint IS dated june 5, 2006. *nm there was a high pitched noise coming from the front of the vehicle upon acceleration. The vehicle needed a front end alignment. The consumer a experienced a flat tire, however upon opening the trunk she discovered the tool kit was not there. According to the owners manual the tool kit should have been there. Updated 07/10/06. *Jb
- Engine and engine cooling › Engine
Dt*: the contact stated while driving 35 mph there was a loud explosion from the engine. the vehicle was not pulled over but continued to be driven to the contact's residence. the vehicle was then inspected, the number 2 cylinder had blown a spark plug through the motor. the spark plug was in 3…
Dt*: the contact stated while driving 35 mph there was a loud explosion from the engine. the vehicle was not pulled over but continued to be driven to the contact's residence. the vehicle was then inspected, the number 2 cylinder had blown a spark plug through the motor. the spark plug was in 3 pieces, the plug wires were still connected to the top of the plug, the threaded portion of the plug was still in the cylinder, and the third piece was inside the engine. neither the dealer nor manufacturer were contacted. Updated 05/30/2006. *ak
- Power train › Automatic transmission
As I accelerated to 30 mph, the "o/d off" light on the dashboard flashed and the speedometer stayed at zero, even though I was driving as fast as the other cars on the street. It felt like neutral gear. The manual indicates the flashing light IS due to an electrical problem with the transmission. I…
As I accelerated to 30 mph, the "o/d off" light on the dashboard flashed and the speedometer stayed at zero, even though I was driving as fast as the other cars on the street. It felt like neutral gear. The manual indicates the flashing light IS due to an electrical problem with the transmission. I remembered that within a few months of purchasing this new car, the transmission was replaced due to peculiar sounds, so I worry about the quality of this component since I do not drive much. *jb
- Tires › Tread/belt
Consumer tread on rear tire seperated. *ts *jb
- Air bags › Frontal
Front end impact of at least 45 mph without applying brakes. almost direct full contact with front end (slightly more on one side). front air bags did not deploy. seat belt restrained forward motion but injury was incurred to neck and back due to force of collision. *nm
- Engine and engine cooling · Power train › Automatic transmission · Service brakes, hydraulic › Antilock/traction control/electronic limited slip
Dt: the contact stated that about a year transmission was replaced. now the engine light IS coming on. The brakes are not tight enough and they are not working. *ak
- Power train › Automatic transmission
Own a 2000 mazda protege dx w/auto & air, 41K miles that was purchased new. upon driving for 45 minutes on the highway, the o/d transmission light starts blinking. when I bring to the car to a stop, turn off the engine and restart, the light IS no longer flashing. I do not drive the car for more…
Own a 2000 mazda protege dx w/auto & air, 41K miles that was purchased new. upon driving for 45 minutes on the highway, the o/d transmission light starts blinking. when I bring to the car to a stop, turn off the engine and restart, the light IS no longer flashing. I do not drive the car for more than a few minutes after the o/d light starts flashing before letting the car sit for several hours. the transmission fluid also gets dirty at an accelerated rate vs. What would normally be expected for a car. last full flush at 38K miles, and the fluid IS now brownish-red. transmission shops tell me I need a new transmission for $1,500, but I can imagine I'D need that on a well-maintained japanese car with 41K miles. at this point I'm afraid to drive the car for fear the transmission will fail (from what I've been told) at any moment. I've heard this problem IS prevalent in the 626, and also happens in the protege. please help in creating a recall on this issue.*jb
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213425Speedometer replacement procedure
- 10213333Battery test procedure requirements using the GR81291
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186701A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10186693Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10179228New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
- 10177847When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- 10173097Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10170817When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10169539A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
- 10163367A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10154879In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
- 10153339In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10153334When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10153331This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
- 10153315Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10153311On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10153309The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
- 10153308This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Every Mazda Protege model year
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