2001 Mazda Protege
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › Protege › 2001
These records cover every 2001 Mazda Protege. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2001 Mazda Protege. Newest first.
Dope, inc. IS recalling 42,540 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Dope, inc. Will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on july 28, 2009. owners may contact dope, inc. At 1-626-272-1798.
Sabersport IS recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on may 11, 2009. owners may contact sabersport at 1-909-598-7589.
Certain tradesonic combination lamps sold as replacement lamps for use on the above listed passenger vehicles. combination lamps not equipped with amber side reflectors fail to conform with the requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Lack of amber side reflectors in the lamps will decrease lighting visibility to other drivers and may possibly result in a vehicle crash.
Remedy
Tradesonic will notify owners and replace the lamps free of charge. the recall IS expected to begin during july 2006. owners may contact tradesonic at 626-934-8884.
Certain alfaotto combination headlamps sold as replacement lamps for use on the above listed passenger vehicles. some combination lamps that are not equipped with amber side reflectors fail to conform to federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash without warning.
Remedy
Alfaotto will notify owners and replace the headlamps free of charge. the recall began on may 10, 2006. owners may contact alfaotto at 626-656-2992 or visit their website at www.alfaotto.com.
Vehicle description: passenger vehicles. some left side rear brake hoses were damaged during assembly. brake fluid leakage could occur.
Risk and remedy
Risk
Brake performance would be degraded, increasing the risk of a crash.
Remedy
Dealers will inspect the brake hose and, if necessary, replace the hose. owner notification began february 20, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact mazda at 1-800-222-5500.
Owner complaints
50 complaints12 involved a crash1 involved a fire13 injuries
What owners report most
Latest complaints
- Seat belts · Unknown or other
Every time I go to fasten my seat belt into the buckle, it's always unbuckling it self. This happens in stationary and in motion. my radios screen cant be seen or read. The visor on the car broke off and nothing was pulling it.
- Engine · Structure › Body · Wheels
Takata recall I bought by 2001 mazda protege a couple years ago and was never sent anything about any recalls. After pulling a car fax report there IS 5 recalls all having to do with headlights. I've received a ticket for no headlights on when they were on and was recenctly in a car accident due to…
Takata recall I bought by 2001 mazda protege a couple years ago and was never sent anything about any recalls. After pulling a car fax report there IS 5 recalls all having to do with headlights. I've received a ticket for no headlights on when they were on and was recenctly in a car accident due to not seeing the other vehicle . The damage to my vehicle IS on the front end including damaging my radiator which needs to replaced, bumber and grill. I had only liability insurance on my vehicle and they only would pay for the other car that was hit. Why was I never informed of recall issues? I've already paid for the no headlight ticket at night and I'm frustrated because they were illuminated. Please do not tell me I have no recall issues because I have done my research and have 5 recalls all to do with lights which can result in a crash. my vehicle was in motion turning when the accident occured at night.
- Air bags
Got into an accident at intersection , airbags did not work , as a result I have serious chest pains . Vehicle was in motion going straight while a vehicle at intersection was turning left across my road.
- Fuel system, gasoline
The fuel tank has rusted and there IS a noticeable gas smell. *tr
- Engine
TL* the contact owns a 2001 mazda protege. The contact attempted to start the vehicle but the engine failed to start accompanied by an abnormal knocking from the engine. The contact also mentioned that the failure occurred more often when the engine was cold. The vehicle was not diagnosed or…
TL* the contact owns a 2001 mazda protege. The contact attempted to start the vehicle but the engine failed to start accompanied by an abnormal knocking from the engine. The contact also mentioned that the failure occurred more often when the engine was cold. The vehicle was not diagnosed or repaired. The manufacturer was notified. the failure mileage was 22,000. Updated 05/28/14 ma the consumer stated model year 2003 vehicles have been repaired for the same failure by the manufacturer. But the manufacturer refuses to repair model years 2001-2002. The consumer stated this condition does not keep the engine from starting. It can and has caused catastrophic engine failure, which shuts down the power steering and brakes while the vehicle IS moving. updated 05/29/2014 *js
- Fuel system, gasoline
Fuel vapor odors began accumulating in the garage during an overnight park. When vapors became excessive, vehicle was parked outside. Eventually, the vapors became noticeable while idling at a traffic light.. Vehicle was taken to a car care clinic and diagnosed with a severely rusted fuel tank. I am grateful there was no fire from a spark. *tt
- Power train › Automatic transmission
I purchased my 2001 mazda protege brand-new. at about 60,000 miles the overdrive light started blinking. going from second gear into third, the transmission would buck. I took it to the dealership and was told that it needed a new transmission, so I had a new transmission installed. now at…
I purchased my 2001 mazda protege brand-new. at about 60,000 miles the overdrive light started blinking. going from second gear into third, the transmission would buck. I took it to the dealership and was told that it needed a new transmission, so I had a new transmission installed. now at 154,000 miles, it IS happening again. I have read numerous complaints similar to mine. mazda refuses to accept any responsibility for manufacturing faulty transmissions. *Tr
- Electrical system
Vehicle: 2001 mazda protege LX 2.0 liter engine failure: key IS inserted in ignition and turned, starter will turn over but engine will not start. occurrence: intermittently, 3 times in 2 months. service: had it towed each time to a certified mazda dealership. first time - they replaced…
Vehicle: 2001 mazda protege LX 2.0 liter engine failure: key IS inserted in ignition and turned, starter will turn over but engine will not start. occurrence: intermittently, 3 times in 2 months. service: had it towed each time to a certified mazda dealership. first time - they replaced the ignition coils with another vehicles coils and it started right up. they put the original coils back in and it started up fine. second time - they replaced the pcm third time - had it towed to a different mazda dealership. after towing, the vehicle started right up. I have had the vehicle serviced at regular intervals as recommended by mazda since I purchased it new 6 years ago. I have been in contact with mazda corporation to check for recalls or known issues and was told there are none for my vehicle. after explaining my problem to them, I was given no suggestions for recourse. This problem IS intermittent, but leaves me with an unreliable vehicle. *tr
- Air bags
Front end collision, air-bag failed resulting in injuries. *Tr
- Electrical system › Wiring
I was at a local restaurant when they announced a mazda protege was on fire in the parking lot. fire department and police were called. fire was put out and fire department looked to find source of fire. I was told it was electrical. it started in the wiring at the left rear door. the fireman…
I was at a local restaurant when they announced a mazda protege was on fire in the parking lot. fire department and police were called. fire was put out and fire department looked to find source of fire. I was told it was electrical. it started in the wiring at the left rear door. the fireman asked what was in the trunk (meaning highpowered amps). I told him everything in the car was original. no added equipment. he said that the only time he had seen a fire in the electrical system like mine was as a result of overload from added speaker/ amps. my mazda 2001 protege IS being totaled by farmers insurance but they will not have it investigated as to the failure. mazda has been informed and opened a case but will not do anything without the insurance company's investigation. I am now out a car that should have lasted me ten years or more. I have had no problems with this car until the fire. if the insurance companys refuse to investigate then how do we, the consumer, know when we are in danger. what recourse do I have with either my insurance company or with mazda. *nm
- Wheels › Lugs/nuts/bolts/studs
2001 mazda protege left front tire detached from vehicle. *ts prior to the wheel coming off the consumer heard a noise and slowed down but before she could stop the wheel came off. the vehicle came to rest in a ditch then was later able to pull onto the right berm. the vehicle sustained damage to the left front tire and mount, left front quarter panel and driver's door (ohio traffic crash report). *nm
- Air bags › Frontal
Vehicle was involved in a front end impact of at least 45 mph. this was almost a direct front collision, though damage was slightly greater on one side of front end that the other. brakes were not applied so force of hit was at full speed. available front end airbags did not deploy. my chest…
Vehicle was involved in a front end impact of at least 45 mph. this was almost a direct front collision, though damage was slightly greater on one side of front end that the other. brakes were not applied so force of hit was at full speed. available front end airbags did not deploy. my chest (sternum) impacted the steering wheel with extreme force, body was propelled forward in a twisting motion and neck and spine underwent severe trauma. I am still suffering from the injury after over 7 months. I called mazda local offices and main headquarters and was told they would do no investigation as it was time and cost prohibitive. vehicle was totalled. *nm
- Engine and engine cooling › Exhaust system · Fuel system, gasoline › Fuel injection system
Check engine light has been coming on for last year. problem IS with engine misfire/catalytic converter. we have replaced everything suggested: spark plugs, wires, catalytic converter, engine tune up, new tires, etc. problem worsening. car riding rougher, worsening gas mileage. *jb
- Engine and engine cooling › Exhaust system › Emission control › Catalytic convertor · Engine and engine cooling › Exhaust system › Emission control › Gas recirculation valve (egr valve)
Dt: the contact stated that one hour after he purchased the vehicle the check engine light came on. He had it checked by a mechanic, and it was determined that catalytic converter failed. It was fixed because it was under warranty. The egr valve needed to be fixed. The mazda dealership gave…
Dt: the contact stated that one hour after he purchased the vehicle the check engine light came on. He had it checked by a mechanic, and it was determined that catalytic converter failed. It was fixed because it was under warranty. The egr valve needed to be fixed. The mazda dealership gave consumer an estimate for over $200.00, and they will not fix it because it IS not covered under the warranty. The mazda dealership where he purchased the vehicle said they would fix it under the warranty but he has to take the time to bring the vehicle back there again. *Ak
- Equipment › Appliance › Air conditioner
Dt: contact stated the air conditioner was not working when put on a higher fan setting. consumer looked behind the dash and connector was starting to melt. *ak
- Service brakes, hydraulic › Foundation components › Disc › Caliper · Service brakes, hydraulic › Foundation components › Disc › Pads · Service brakes, hydraulic › Foundation components › Disc › Rotor · Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
While on a 300 mile trip,\ I noticed a slight noise comming from my rear end. upon my return home, the noise got worse and I took it to a repair shop and found the brake calipers malfunctioned, and a complete rear end brake job costing over $1,000.00 was required. since the vehicle had only…
While on a 300 mile trip,\ I noticed a slight noise comming from my rear end. upon my return home, the noise got worse and I took it to a repair shop and found the brake calipers malfunctioned, and a complete rear end brake job costing over $1,000.00 was required. since the vehicle had only 52,000 miles on it and was less than four years old I took it to the mazda dealer, and was told since it was out of warranty. All they could do was off $175.00 off the brake job(still over $1,000.00). on a vehicle this new I feel the calipers should not have failed. the brakes still have not been replaced as I am still trying to have mazda pay more of the cost. replacement parts needed are 2 rear calipers, 2 rotors, 2 sets of brake pads and 2 brake line hoses.*ak
- Engine and engine cooling
I heard a strange sound every time I started to accelerate which I first thought to be the car in the next lane. I drove one more block and turned the corner, but the steering was locking and I had great difficulty turning. I had the car towed to my mechanic, combustion gases were in the cooling…
I heard a strange sound every time I started to accelerate which I first thought to be the car in the next lane. I drove one more block and turned the corner, but the steering was locking and I had great difficulty turning. I had the car towed to my mechanic, combustion gases were in the cooling system and the engine had a cracked cylinder. the car IS four years old (just out of warranty) with only 31,483 miles on it. I'm a good driver, 73 years old with a clean driving record and have never had problems with any car as a result of my driving habits. I've owned mazda's since 1987 and loved them (even this car) but this will probably be my last. the repair required a rebuilt engine at a cost of $ 3,223.14.. *ak
- Engine and engine cooling › Engine
While driving approximately 30 mph driver heard a loud knocking noise coming from the front. the check engine light appeared on the dashboard, and vehicle stalled. the vehicle was taken to the dealer for inspection, and mechanic determined that the engine needed to be replaced. *ak
- Power train › Automatic transmission
While driving my mazda protege to work when automatic transmission would not shift down into first gear. after shift to neutral and back to drive, trans shifted to first gear. drove normally for next 15 miles to work. when leaving for lunch, transmission failed completely after 15 seconds in…
While driving my mazda protege to work when automatic transmission would not shift down into first gear. after shift to neutral and back to drive, trans shifted to first gear. drove normally for next 15 miles to work. when leaving for lunch, transmission failed completely after 15 seconds in drive. car IS 3 yrs 3 months old, was bought new and had 53,000 miles at time of failure. car had been carefully maintained according to manufacturer's schedule. dealer's service rep said car was out of warranty, and would not consider any assistance due to fact that the car had not been maintained there. I contacted area manufacturer's rep and was told same thing. tried one last time to get help by calling dealer's service manager - he was able to get mazda to pay for half of a rebuilt transmission (about $800), but by this time (10 days after the event) I had already had the car repaired (rebuilt trans installed) at another shop, so the assistance offer was withdrawn. total repairs cost me $1835 (as opposed to $2650 from mazda), and car was out of service for 9 days. transmissions should not fail at 53,000 miles. the trans shop I dealt with said they see mazda proteges and 626S quite often with this same problem. I am trying to pursue complete reimbursement of my out-of-pocket costs, and will continue to do so.*ak
- Tires › Tread/belt
Tread separation problem involving kumho ecsta 711 tires.*mr the vehicle failed the virginia auto safty inspection due to a violation involving the two front kumho tires. the inspector explained that the tread was separating from the tire due to (his opinion) a shifting of the belts. *nm
- Engine and engine cooling
Intermittently while driving 40 to 50 mph vehicle jerked. vehicle would not stall, but would lose speed and power. Dealer examined the vehicle four times, and informed the consumer that there was nothing wrong with the vehicle. *ak
- Air bags › Frontal
Vehicle was involved in a 3 car frontal collision. Upon impact, frontal air bags failed to deploy. driver head impacted the steering wheel, causing severe headaches. *ak
- Electrical system
Last november the "check engine" light came on in my 2001 mazda protege. I immediately brought it to the mazda dealership, who said that their was an error with the code and they cleared it and recalibrated it. They said it had gone off for no apparent reason. Three months later (shortly after the…
Last november the "check engine" light came on in my 2001 mazda protege. I immediately brought it to the mazda dealership, who said that their was an error with the code and they cleared it and recalibrated it. They said it had gone off for no apparent reason. Three months later (shortly after the warranty expired) the light came on again. This time the dealership claimed that the code said that the gas cap was not screwed on tight. This was not true! When that light came on I immediately checked the gas cap since the owners manual told me that was all I could do myself (it was tight as a drum). The dealership claimed otherwise-it was my word against theirs and naturally they won. Two weeks later the light again came back on. When I took it back to the dealership, they told me that the code this time said my solenoid was bad (the car was running great). The charged me $427 to replace it and said I should have no more problems. Another couple of weeks goes by and the light again goes off. This time they kept it in the shop for 3 days. They claimed that the code indicated it was the solenoind (how could that be since it was a brand new one?) they cleared the code and test drove it for 50 miles, it did not come back on. I believe that the computer controlling that light IS defective and giving out erroneous codes since I know that my gas cap was securely tightened, and how code it point to the solenoid after it had been replaced with a new one. the dealership will not refund those repair bills and the mazda customer service would only refer me back to the dealership. They did not want to hear any statements from me about a possibly defective part. Told me to get an independent auto repair person's assessment. I cannot afford that! Please look into this for me. The dealership did tell me that I'D never be able to get my car smogged with that light on and I can't live with running back and forth to the shop every time it goes off. *la
- Air bags
The consumer's vehicle was involved in a collision. upon impact, none of the air bags deployed. *ak the consumer had run a stop sign and hit another vehicle head-on while passing through an intersection. *sc *jb
- Air bags
The vehicle's air bag sensor light stays on. The dealer states they are unable to duplicate the problem. The consumer IS concerned that the air bag will not deploy upon impact. *nm *la
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213425Speedometer replacement procedure
- 10213333Battery test procedure requirements using the GR81291
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186701A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10186693Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10179228New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
- 10177847When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- 10173097Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10170817When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10169539A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
- 10163367A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10154879In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
- 10153339In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10153334When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10153331This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
- 10153315Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10153311On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10153309The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
- 10153308This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Every Mazda Protege model year
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