2003 Mercedes Benz E500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes Benz › E500 › 2003
These records cover every 2003 Mercedes Benz E500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2003 Mercedes Benz E500. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
125 complaints4 involved a crash6 injuries
What owners report most
Latest complaints
- Service brakes, hydraulic
The contact owns a 2003 Mercedes-Benz E500. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed but the pedal was stiff. The vehicle was taken to two dealers where it was diagnosed that the brake pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
- Suspension
Air suspension in the rear suddenly failed making it impossible to drive, also triggered a red warning of "stop, car too low"
- Service brakes
The contact owns a 2003 Mercedes-Benz E500. The contact stated that there was leakage coming from the driver’s and the passenger’s side sunroof. The contact stated that the vehicle was taken to a local dealer. The contact was informed that the only warranty would be for the module. The contact…
The contact owns a 2003 Mercedes-Benz E500. The contact stated that there was leakage coming from the driver’s and the passenger’s side sunroof. The contact stated that the vehicle was taken to a local dealer. The contact was informed that the only warranty would be for the module. The contact stated as he was driving the vehicle into the dealer service center the ESP warning light illuminated. The contact stated that after the ESP warning light disappeared, the brake warning light illuminated. The contact stated that when the brake pedal was depressed the vehicle failed to respond. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 97,648.
- Air bags
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 75 MPH, the air bags on the driver’s side of the vehicle inadvertently deployed without warning. After the air bags were deployed, a message showing an air bag malfunction was displayed on the instrument panel. The contact…
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 75 MPH, the air bags on the driver’s side of the vehicle inadvertently deployed without warning. After the air bags were deployed, a message showing an air bag malfunction was displayed on the instrument panel. The contact received medical attention for ringing in his ear from the air bag deployment. The vehicle was not diagnosed because the dealer informed the contact that he had to pay for the diagnostic test. The manufacturer was not contacted. The failure mileage was 65,000.
- Electrical system · Service brakes
I own a 2003 mercedes benz E500. My wife was driving the car about 25 mph .she put on the brakes and a bright red signal appeared on the screen and the car brakes failed .to avoid an accident ,my wife drove into an uphill parking lot where the car came to a stop without the cars brakes help .after…
I own a 2003 mercedes benz E500. My wife was driving the car about 25 mph .she put on the brakes and a bright red signal appeared on the screen and the car brakes failed .to avoid an accident ,my wife drove into an uphill parking lot where the car came to a stop without the cars brakes help .after we calmed down ,we called aaa and had the car towed to rizzoli's mecedez repair 702 west grand ave grover beach ca 93433 phone number 805-481-0832 which was closed and the car was left in their parking lot with the keys left in the drop box .this was the closest mercedes repair place we could think of in our state of shock. We were notified that sbc brake system had failed and it would cost $3453.06 to repair .i found out that there had been a 25 year extended warranty on the vin number in question .after the repair I still noticed some cushioning of the brake pedal but the car brakes did work . Rizzolis IS not an authorized repair shop .i called the authorized dealer where I purchased the car alphonos ,1423 calle joaquin,san luis obispo ,93405 ,805 4382701 prior to get the cars brakes repaired and the representative I talked to said they do not have a recall listed on the vehicle and could not help me . I am seeking reembersement of the cost of repair since the dealer I bought the car from would not honor repairing the vehicle on the 25 year warrantee . Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Service brakes, hydraulic
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving approximately 25 MPH, the brakes became inoperable. The brake warning light was illuminated. The vehicle was towed to the local dealer who diagnose the failure to be the Sensotronic Brake Control (SBC) electronic braking…
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving approximately 25 MPH, the brakes became inoperable. The brake warning light was illuminated. The vehicle was towed to the local dealer who diagnose the failure to be the Sensotronic Brake Control (SBC) electronic braking system. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.
- Forward collision avoidance › Automatic emergency braking
I am in immediate need of a confirmation that Mercedes Benz USA or any dealership performed a Sensotronic Brake Control services on my 2003 E500 Mercedes Benz relative to Safety Recall #2005110001. Is MZBUSA required to report ALL vehicles that were serviced under this recall? Please , if service…
I am in immediate need of a confirmation that Mercedes Benz USA or any dealership performed a Sensotronic Brake Control services on my 2003 E500 Mercedes Benz relative to Safety Recall #2005110001. Is MZBUSA required to report ALL vehicles that were serviced under this recall? Please , if service was completed, provide the dates(s) and place where the work was done. I cannot stress how important this is, and a timely response is VERY relevant to the Court situation about MZBUSA's contention that the SBC pump was replaced.
- Suspension
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 45 mph, the air bag suspension detached from the subframe which caused the shock to lean into the tire. The rear driver’s side wheel ceased turning. The contact stated that there was no warning light illuminated. The…
The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 45 mph, the air bag suspension detached from the subframe which caused the shock to lean into the tire. The rear driver’s side wheel ceased turning. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 139,000.
- Electronic stability control (esc) · Service brakes
Mzb issued a 25-year-warranty/safety recall extension on my 2003 E500 mzb car; #2005110001 -for the sensotronic brake system. around august 2020 I was driving on surface street when suddenly the dashboard started flashing red warnings and the speed immediately reduced and transmission was locked…
Mzb issued a 25-year-warranty/safety recall extension on my 2003 E500 mzb car; #2005110001 -for the sensotronic brake system. around august 2020 I was driving on surface street when suddenly the dashboard started flashing red warnings and the speed immediately reduced and transmission was locked in first gear. I was almost rear-ended and managed to pull car curbside. I then slowly drove car home, and the next day contacte a master ase mzb mechanic and had car towed there in temecula. he determined the sbc unit was the cause and even called mzb temecula to assure they had the part. he then informed me my car was under a 25-year recall extension to repair the safety- hazard issue. dealer and mzb USA refuses to repair - they say since their computer does not show faults, the codes that the ase master mechanic ( who IS know to temecula mzb service manager for years) sent to them do not matter...only their system codes. I live in an area where freeway drives are essential and frequent; a sbc limp mode breakdown would put mine and others lives in danger. mzb temecula and mzb USA in georgia told me that IS not their problem unless ifthe system goes down and I have towed to them.
- Service brakes
Vehicle started flashing a red warning sign while driving at which point I lost all brakes it was only right that I used a runaway ramp at the moment otherwise the car would have not stopped. I turned off the vehicle and then upon restarting everything brake related disappeared. Also this has happened a few times already.
- Fuel/propulsion system
While the vehicle was on the highway the car lost power. Pulled over for visual inspection, noticed the fuel was leaking rapidly. Immediately shut off the car. Had vehicle towed to local mercedes benz dealership. Dealer verified the tank was leaking.
- Steering
I was making a right turn onto a city street when I heard a click/ crack, the instrument panel lit up, and the steering wheel locked. I was not able to stop the car in time and hit a parked car. The engine did not turn off when this happened. It wasn't a case of the power steering failing because I…
I was making a right turn onto a city street when I heard a click/ crack, the instrument panel lit up, and the steering wheel locked. I was not able to stop the car in time and hit a parked car. The engine did not turn off when this happened. It wasn't a case of the power steering failing because I was not able to turn the wheel at all (i do know what that feels like). I put the car in park, turned off the engine, surveyed the damage, then turned the car back on and was able to reverse it and park the car behind the accident. The steering was fine. After I collected myself, I drove the car around the block (residential area) and saw the car drove fine, except for the fact that I was just in an accident. I ended up having the car towed because the serpentine belt was rubbing against something, causing smoke, and I didn't want the belt to break. I was slightly injured in the crash. Because I was trying to turn the locked steering wheel, I injured my right elbow from the impact. My stomach muscles were also hurt, probably due to the flexing of my core as I was trying to yank the wheel back to the left to avoid the accident. As I stated earlier, these were very minor injuries. The airbags did not deploy. The main reason I'm reporting this IS because I bought this car for my son to drive. And I cannot let him drive this car now, knowing that this can happen. Thank god he wasn't driving and it happened at low speed.
- Suspension
Air suspension lower caused car stopped while driving. this air suspension has serious problem needs recall due to defective design. springs have been replaced several times with the same problem. This problem will cause accidents while driving.
- Service brakes · Unknown or other
Sbc ABS hydraulic unit failed needed replacement & switch mb said this was not under warranty for my yr vehicle. mercedes benz finally took ownership of this problem and stated in document august 2018 that they are covering the cost and labor to this problem for up to 25 years in model year. but…
Sbc ABS hydraulic unit failed needed replacement & switch mb said this was not under warranty for my yr vehicle. mercedes benz finally took ownership of this problem and stated in document august 2018 that they are covering the cost and labor to this problem for up to 25 years in model year. but your site does not show a recall on this?? Limp mode and fault lights flashed sbc/abs unit failed. Had to be towed to dealer. please, file my complaint since I am going after mercedes benz local dealer for my refund of cash for this problem to be fixed. thanks
- Service brakes · Unknown or other
The sbc IS the proble , and I belice rhat it IS / was on recall, I want you to fix the problem . Thanks
- Suspension
Air suspension - the entire vehicle has fallen almost to the ground due to defective air suspension(front and rear). this started within a year after I purchased the vehicle from a mercedez benz dealership but did not realize how serious the problem was until the last couple of years. as of today, the air does not pump into the car and therefore it's low to the ground.
- Service brakes
TL* the contact owns a 2003 mercedes-benz E500. While driving, the red brake warning indicator illuminated and a "decrease braking" message appeared. When attempting to apply the brakes, the brake pedal traveled to the floorboard. The contact pulled over and turned off the vehicle. Approximately…
TL* the contact owns a 2003 mercedes-benz E500. While driving, the red brake warning indicator illuminated and a "decrease braking" message appeared. When attempting to apply the brakes, the brake pedal traveled to the floorboard. The contact pulled over and turned off the vehicle. Approximately five minutes later, the vehicle was restarted and functioned normally. The contact stated that the warning indicator remained illuminated and the brakes performed at a slower rate. The dealer and manufacturer were not contacted. The vehcle was not diagnosed or repaired. The contact stated that the failure was related to nhtsa campaign number: 04v296000 (service brakes, hydraulic), however, the vin was not included. The approximate failure mileage was 100,000.
- Electrical system · Service brakes
TL* the contact owns a 2003 mercedes-benz E500. While driving, the brakes failed and the driver was unable to immediately stop the vehicle. The vehicle was towed to the dealer (mercedes-benz of north houston located in houston, texas) who indicated that the hydraulic sbc brake pump was faulty and…
TL* the contact owns a 2003 mercedes-benz E500. While driving, the brakes failed and the driver was unable to immediately stop the vehicle. The vehicle was towed to the dealer (mercedes-benz of north houston located in houston, texas) who indicated that the hydraulic sbc brake pump was faulty and needed to be replaced. The vehicle was repaired. The contact indicated that the sbc brake pump was previously replaced in 2011. After retrieving the vehicle and while driving, several warning messages displayed, including the battery and alternator warning indicators before the vehicle stalled. The vehicle was towed back to the dealer where it was diagnosed that the alternator and battery were faulty. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 152,801. updated 09/05/17*lj *cn *tr
- Service brakes
While driving down street brakes engaged on their own. Pulled car over due to warning light for brake malfunction as car down shifted itself. Tried to drive car once stopped and brakes were still engaged not allowing car to operate. Car was towed to dealership. They said the sbc hydraulic pump was…
While driving down street brakes engaged on their own. Pulled car over due to warning light for brake malfunction as car down shifted itself. Tried to drive car once stopped and brakes were still engaged not allowing car to operate. Car was towed to dealership. They said the sbc hydraulic pump was defective and had been recalled by mercedes but their time frame to get it fixed had expired. I had no knowledge due to buying the car used. I was informed that this defect affect several years of this model. I contacted mbusa they explained nhtsa didn't do the recall for this defect and the time they set for repair had expired. I told them the repair IS $2100.and asked mbusa do they stand behind their product being the part was defective that they used on their vehicles. They told me they will do nothing about it. That they could give me $200.00 of $2100.00 toward the repair being the part was defective. Mdusa has no integrity to stand behind a problem they created with defective braking system.
- Suspension
TL* the contact owns a 2003 mercedes-benz E500. While the vehicle was parked, the "stop driving" and "vehicle driving low" warning messages displayed. While sitting in the vehicle, the contact noticed that the front driver side seemed low. The vehicle was taken to a dealer where it was diagnosed…
TL* the contact owns a 2003 mercedes-benz E500. While the vehicle was parked, the "stop driving" and "vehicle driving low" warning messages displayed. While sitting in the vehicle, the contact noticed that the front driver side seemed low. The vehicle was taken to a dealer where it was diagnosed that the front air suspension needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
- Service brakes
I recently found out that the cars built between 2003 & 2006 were built with the sensormatic brake control unit or sbc. Mercedes discovered that this brake system had a lifespan based on the number of times the brakes were pressed so they extended the warranty on this unit to ten years. From what I…
I recently found out that the cars built between 2003 & 2006 were built with the sensormatic brake control unit or sbc. Mercedes discovered that this brake system had a lifespan based on the number of times the brakes were pressed so they extended the warranty on this unit to ten years. From what I read, these units just fail, sometimes without notice, and the car IS left with 10% braking power, which IS not sufficient to stop a car, especially a car going 55 or 60 miles an hour. The ten year warranty does not make sense to me because the failure IS based on usage, not time. my car IS 13 years old and I just saw a message on my dashboard that indicates it IS possible that I need to replace the sbc. this IS a very expensive job, up to $2000 and I do not believe I or any owners should have to pay to fix it. how IS a car manufacturer allowed to build and sell a car that has a braking system that fails after a certain amount of taps on the brake. I am very concerned and afraid to drive my car for fear of the brakes failing on me. I have emailed daimler benz and did not get a response from them. thank you for any help you can provide me with this matter [xxx] *dl information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).*jb
- Fuel/propulsion system
Strong fuel odor coming from vehicle when tank full. doesn't happen if tank IS 3/4 full or less. any recalls? Will dealership fix problem?
- Suspension
Driving a car in vehicle went down saying IS too low
- Service brakes
I was driving and when I tried to brake. The brakes went all the way to the floor. Red light let up in the middle of the dash it said that brake malfunction. sbc system failure. had to glade to a stop and have the car towed. *tr
- Fuel/propulsion system
Strong fuel smell from driver side rear seat. The smell spread to the cabin and the whole garage. This happens when the fuel tank IS full. The smell will lessen after the tank IS about half full.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leakage From The Fuel Tank
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and…
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10235972Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
- 10205233Mobile phone cotacts are not transferred completely.
- 10205225Headlamps fogged.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10167561Xenon burner inoperative or flickers
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167489Noise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001762 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001192 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001195 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001477 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001492 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001495 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001600 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. P001662 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001700 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft.
- 10167000Surface damage on steering wheel trim
- 10166982During disengagement from D to N and/or from R to N some slight jolting could be experienced.
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10166084Rubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
- 10166083Rubbing noises arise between the covering and cover of the sidebag
- 10166082Noises from area of seat adjuster or cushion frame.
- 10166081Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. If the backrest frame is exposed as a result, the actions must always be performed in order to avoid follow-up repairs.
- 10165849AIRCAP functions excessively
- 10165844Possible minor leakage at described components or oil transfer from assembly plant.
- 10165839Shift quality complaints on TRANSMISSION 722.9 (7G-TRONIC and 7G-TRONIC PLUS)
- 10158329Oil in engine wiring harness
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10136029SENTEX gate operator with Clik Card Remote not compatible with Homelink
- 10135628iPhone mobile phone: Various complaints after software update to iOS8
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
- 10043810Mercedes: airmatic malfunction. Leaking airmatic system and not a faulty compressor.
Every Mercedes Benz E500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.