2006 Mercedes Benz E500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes Benz › E500 › 2006
These records cover every 2006 Mercedes Benz E500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2006 Mercedes Benz E500. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2007 C350, C230, C280, CLK350, E320CDI, E350 Wagon, E350, 2006 C55 AMG, CLK500, CLS500, CLS55 AMG, E500 Wagon, E500, E55 AMG, 2007 CLK550, CLS550, CLS63 AMG, E550, E63 AMG, and E63 Wagon AMG vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly causing…
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. Owner letters were mailed May 7, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall number 19V-918. MBUSA's number for this recall is 2021040012.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
50 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Fuel system, gasoline › Storage › Evaporative emissions › Canister
The contact owns a 2006 Mercedes-Benz E500. The contact stated that while driving at an undisclosed speed, the contact became aware of a fuel leak, and the check engine warning light was illuminated. A diagnostic test revealed an Evaporative Emissions (EVAP) control system leak. The vehicle was not…
The contact owns a 2006 Mercedes-Benz E500. The contact stated that while driving at an undisclosed speed, the contact became aware of a fuel leak, and the check engine warning light was illuminated. A diagnostic test revealed an Evaporative Emissions (EVAP) control system leak. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 77,000.
- Air bags · Seat belts
My father and mother were driving back home on the evening of 1/29/25 when all of a sudden they heard a loud pop/explosion and their seat belts tightened. They were traveling at a speed of approximately 35 mph on local roads. There was no accident, collision, or warning signs, but the driver's…
My father and mother were driving back home on the evening of 1/29/25 when all of a sudden they heard a loud pop/explosion and their seat belts tightened. They were traveling at a speed of approximately 35 mph on local roads. There was no accident, collision, or warning signs, but the driver's side airbags, left side of the car, deployed. The message on the odometer said SRS Restraint system malfunction. The car is a 2006 Mercedes E500 with 58,900 miles having one owner and all maintenance performed on time. This is a high safety concern as it could have caused a severe accident and if the front airbags had deployed erroneously, this could have injured my elderly parents. I put a call into Mercedes corporate on 1/31/25 at 9:30 am but so far they do not appear to be taking this issue seriously. When my father contacted his local Mercedes dealer, they too do not want too deal with the issue.
- Visibility
The contact owns a 2006 Mercedes-Benz E 500. The contact stated that while driving at unknown speeds, she noticed arrows were pointing at the sunroof. The contact stated that the failure was due to NHTSA Campaign Number: 22V954000 (Visibility). The vehicle was taken to the local dealer but was not…
The contact owns a 2006 Mercedes-Benz E 500. The contact stated that while driving at unknown speeds, she noticed arrows were pointing at the sunroof. The contact stated that the failure was due to NHTSA Campaign Number: 22V954000 (Visibility). The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined the failure was due to a shortage in the lights. The manufacturer was not notified of the failure. The failure mileage was approximately 114,000.
- Electrical system
Undergoing changing of front lights, wires under hood leading to the lights were found to be completely exposed in areas. The protective covering had disintegrated off, causing risk of fire or explosion from bare wires touching.
- Fuel/propulsion system
Very strong fuel odor present inside and outside vehicle after being driven. smell prominent at left rear wheel well.
- Unknown or other
I just wanted to say that I am the origional owner and this IS an E500 . I do not want anyone to get hurt so I am reporting. I do have all receipts.
- Visibility/wiper
I have had the same thing lately with my car as recall dated 12/20/2019. My sunroof has been leaking a little all the liner in my car IS starting to fall down. it started with the sunroof and the mechanical part of the roof IS deteriorating. I had to take off the panel for the sunroof because it was molding and not closing properly.
- Fuel/propulsion system
Also I have had the exact same thing happen to me in the recall dated 3/15/2013. After taking a long trip up to san francisco when I got home my oil tank was leaking -there was a strong odor of gasoline coming from my backseat. I took it in to the dealer they replaced my fuel tank but before they…
Also I have had the exact same thing happen to me in the recall dated 3/15/2013. After taking a long trip up to san francisco when I got home my oil tank was leaking -there was a strong odor of gasoline coming from my backseat. I took it in to the dealer they replaced my fuel tank but before they did that they sent me on the road without fixing and no rental car. I thought I would pass out from the smell of gasoline. the dealer told me to roll my windows down when driving what? I drove my car like that for approx 1 week before the fuel tank came in. they did pay for it. I was concerned if I where to smoke in the car what would happen?
- Power train
This has actually happened 2X already-i was stationary at a light and when I went to accelerate the car stalled and would not start back up. there where many cars behind me and my car would not move. I turned car off and then it finally restarted and I was able to pull over on the side of the…
This has actually happened 2X already-i was stationary at a light and when I went to accelerate the car stalled and would not start back up. there where many cars behind me and my car would not move. I turned car off and then it finally restarted and I was able to pull over on the side of the road . I was terrified. the second time the car was actually moving and then just died in the middle of the intersection. I took it to the dealer both times and since nothing came up on my dash they could not find out what was wrong. I am terrified this will happen again without a good outcome next time. I feel my car IS unsafe to drive. I have tried talking to mbusa and told them what happened they did nothing. I wrote a letter they did nothing. I told hoehn mercedes I called the dealership who sold me the car nothing. 1ST time car was stationary on city street, 2ND time in motion on a highway. Going straight. 2ND mechanic said he had heard of that happening before, random incident starter? I am the origional owner-paid $60,000 for this car I cannot even get $5,000 for it.
- Air bags · Wheels
TL* the contact owns a 2006 mercedes-benz E500. While driving approximately 45 mph, the front driver's side tire struck an object and caused four air bags to deploy. The tire was destroyed on impact, but the vehicle was not damaged at all. There were no injuries. The contact called mercedes-benz of…
TL* the contact owns a 2006 mercedes-benz E500. While driving approximately 45 mph, the front driver's side tire struck an object and caused four air bags to deploy. The tire was destroyed on impact, but the vehicle was not damaged at all. There were no injuries. The contact called mercedes-benz of coconut creek at 954-406-1167 (located at 4250 n. State road 7, coconut creek, fl 33073) where the contact was provided with the manufacturer's number and was advised to call the manufacturer. The manufacturer was made aware of the failure and referred the contact to the same dealer where a diagnostic test was performed. The technician diagnosed the vehicle and informed the manufacturer that the vehicle struck an object, which caused the air bags to deploy. The manufacturer informed the contact about the dealer's diagnosis and stated that the repairs would be at the contact's expense. The contact sent pictures of the tire, air bags, and vehicle to the manufacturer; however, that did not change the manufacturer's decision. The vehicle was not repaired. The failure mileage was approximately 86,000. *Ln consumer stated complaint number 11268700 concerning to thousand and six mercedes e 500 after the airbag exploded inside the car this litter from mercedes USA responding to my complain to them what they saying the car impacted something before the airbag exploded. *Jb *dt *tr
- Steering
TL* the contact owned a 2006 mercedes-benz E500. While driving at an unknown speed, the driver lost control of the vehicle and crashed into a guardrail. Prior to the crash, the steering wheel suddenly became very loose and failed to turn. The driver sustained neck and back injuries, which did not…
TL* the contact owned a 2006 mercedes-benz E500. While driving at an unknown speed, the driver lost control of the vehicle and crashed into a guardrail. Prior to the crash, the steering wheel suddenly became very loose and failed to turn. The driver sustained neck and back injuries, which did not require medical treatment. A police report was filed. The cause of the failure was not determined. The vehicle was destroyed and towed. The local dealer (a better way wholesale, 423 weber ave naugatuck, ct) and the manufacturer were both notified of the failure. The failure mileage was 117,000.
- Fuel/propulsion system
Smell gas
- Electronic stability control (esc) · Power train · Suspension
Car air bags not adjusting car.
- Fuel/propulsion system · Fuel system, gasoline
After filling gas tank, whiled stopped, there IS a strong odor of gasoline evident. the small seems to originate near the rear passenger side. sometime it's detectable inside the car, but mostly it's readily apparent outside the vehicle. after driving the car for 10-30 miles, the smell goes away. *tr
- Air bags
TL* the contact wanted to use the email that he sent to the hotline for his complaint. "The documented issue occurred when my car turned 8 or 9 years old (2006 mercedes benz E500 in mint condition with 82,000 miles) with the airbag lights intermittedly comes on. Now, it IS on nearly every time I…
TL* the contact wanted to use the email that he sent to the hotline for his complaint. "The documented issue occurred when my car turned 8 or 9 years old (2006 mercedes benz E500 in mint condition with 82,000 miles) with the airbag lights intermittedly comes on. Now, it IS on nearly every time I drive the car. The dealer diagnosed the problem to be that of a weight sensor, and said whenever the light IS on, all airbags are turned off and will not deploy. Now it IS nearing 10 years old and am still trying to get the dealership to repair it under the 10 year warranty ($850 to $1000) as your agency has defined, "'manufacturers are not required to remedy vehicles for free that are more than 10 years old on the date the defect or noncompliance IS determined. Under the law, the age of the vehicle IS calculated from the date of sale to the first purchaser'" the only recall that I am aware for this car IS for the airbag wiring harness in the steering column, and not for the weight sensor they have diagnosed. It IS not my understanding that a car must have to face a recall to oblige the manufacturer to repair a defective air bag component." the vin was not available.
- Electrical system
TL* the contact owns a 2006 mercedes benz E500. The contact stated that when the vehicle was turned on, the cluster failed to activate. The vehicle was taken to a dealer where it was diagnosed the cluster switch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 105,000.
- Air bags
The manufacturer did not notify me of the recall as a registered owner and the recall expired and they will not cover it.
- Service brakes
On january 29, 2016, I was going towards the exit of my development but before I got to a main road (i was traveling slowly about 20 mph and driving straight) I was using brakes and red message popped up on the dash board stating reduced brake power and to depress bake pedal which I did but the…
On january 29, 2016, I was going towards the exit of my development but before I got to a main road (i was traveling slowly about 20 mph and driving straight) I was using brakes and red message popped up on the dash board stating reduced brake power and to depress bake pedal which I did but the brakes failed and the car kept moving so I let the car move into the curb where there was snow. I turned car off and turned back on and the warning message was no longer displayed and car functioned properly. I called mb dealer and told them what happened and I did research before calling and learned the subcommittee pump IS the problem and there IS a ten year unlimited mileage warranty on the matter. even though the car IS a 2006, the dealership said the warranty expired at the end of 2015 because the car was actually manufactured in 2005 (i bought it used in 2008). since it was almost 1 month out of warranty the dealership said it would be 3000-4000 to replace sac system. this car should be recalled most definitely as I was in a panic when the brakes failed. I was just fortunate that it did not occur in traffic. please make mb correct this problem as it obviously extremely dangerous and people could be injured if not worse.
- Service brakes · Steering
I was driving my car off the frwy and was turning on the ramp when my brakes stopped working
- Suspension
The suspension , namely the airmatic struts fail on the E500 . Mercedes has know about this for years. I had an S500 that had the same problem. this needs to be check into, while driving the car will bottom out , tires on the frame. The aromatic struts fail and make car un drivable. Very costly repair.
- Fuel/propulsion system
2006 mercedes benz E500 - I noticed a strong smell of gas. outside of the car you could smell gas coming from the rear end under the wheel well. inside of the car it was coming from the back passenger seat area. I called mercedes benz corporate office which then directed my call to customer care.…
2006 mercedes benz E500 - I noticed a strong smell of gas. outside of the car you could smell gas coming from the rear end under the wheel well. inside of the car it was coming from the back passenger seat area. I called mercedes benz corporate office which then directed my call to customer care. they said they would refer me to a authorized mb dealer, and their were no recalls on my vehicle at the present time. the dealer they referred me to was walter's mercedes benz in riverside ca. I took it in and, I received a call the next morning stating it was my fuel filter & sensor. they also found a small oil leak. fyi I have never seen any oil leakage from my car. then went on to tell me that the repair was not covered by any recalls and it would cost me $790 for the fuel filter replacement and $1300 for the oil seal replacement. I went online and found a voluntary emissions recall campaign #2008-020001. I mentioned this to the dealer and their response was my vehicle was not one of the 8,000 vehicles effected by this recall, even though its exactly what IS wrong with my car. I proceeded to look online where I found several other complaints mention a warranty extension for the fuel tank. I called mb customer care and asked them for a copy of the extended warranty. they emailed one. in this letter it states as one of the parts covered IS the fuel filter/sender. I mentioned that to walter's mercedes benz and they said that the extended warranty does not cover my repair. it's very evident that mercedes benz as well as the dealerships are not honoring these so called voluntary and extended warranties. I refused to have the repair done and now my car sits in my garage. After bringing it back from the dealer there IS now oil leakage! I never had any oil leaking until I took it to walter's mercedes benz dealership. *tr
- Engine · Suspension · Wheels
Rear suspension had to be replaced airbags leaking engine motor mounts had to be replaced.
- Fuel/propulsion system
We have felt a strong odor of gasoline, after refueling and we do not know where it IS coming from. It IS an ongoing odor now, even after a few days. It seems to me like a serious issue when there IS fuel involved. *js
- Fuel system, gasoline
There was a fuel leak inside and outside of the vehicle. Tried calling mercedes and they said that the vehicle we have IS not one that IS included in the recall according to the vin. *tr
- Fuel/propulsion system
TL* the contact owns a 2006 mercedes benz E500. The contact stated that after refueling the vehicle, it failed to start on the first attempt. The contact also stated that there was a strong odor of fuel. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leakage From The Fuel Tank
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and…
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un
- Driver Air Bag Circuit High Resistance
Mercedes-Benz USA (MBUSA) has reported a high number of warranty claims for air bag warning lamp illumination due to a diagnostic fault code 9103 or 9123 indicating a high resistance in the driver's frontal air bag firing circuit.MBUSA's testing and evaluation have shown that this condition is the result of a faulty…
Mercedes-Benz USA (MBUSA) has reported a high number of warranty claims for air bag warning lamp illumination due to a diagnostic fault code 9103 or 9123 indicating a high resistance in the driver's frontal air bag firing circuit.MBUSA's testing and evaluation have shown that this condition is the result of a faulty connector (specifically, improper wire crimp) but that it will not prevent proper deployment of the driver's frontal air bag.The faulty connector can cause the air bag circuit resistance levels to exceed the threshold that illuminates the air bag warning lamp, but they do not exceed a higher limit at which proper deployment of the air bag may no longer occur.The agency believes that further expenditure of agency resources does not appear to be warranted at this time.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.During the investigation, ODI learned that MBUSA will initiate a warranty extension program to address the faulty connectors in subject model year 2005 and 2006 E-Class and other MBUSA model/model year vehicles.This action will extend the warranty coverage for this issue to 10 years or 100,000 miles, whichever occurs first.MBUSA will notify all affected vehicle owners of this action.A bulletin describing this program is available in the investigative file.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10252770As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of the exterior paint or clear coat. This Mars Red paint is sometimes referred to as Fire Opal. The purpose of this update is to alert you that: 1. The Settlement has received final approval. The Settlement will go into effect on March 11, 2024. As of that date, customers are eligible to receive extended warranty coverage under the Settlement. 2. Under the Settlement, an eligible customer might receive extended warranty coverage as of the date the vehicle is presented to your dealership OR certain customers might have validated Qualified Future Repair claims, making them eligible for a different level of coverage. To determine if a customer: (a) is eligible for extended warranty coverage; and (b) what level of warranty coverage is available to them, please refer to the Service Packages section in VMI/Netstar. 3. Damage code 21800 (damage type 00) must be used for warranty claims covered pursuant to the Settlement. Please note that you should only claim for the percentage of warranty repair cost reflected in VMI/Netstar (see below, e.g., for Period Two, claim only 50% of warranty repair cost). 4. Before the dealership agrees to perform any work: The customer should be given a Repair Order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customers contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the Repair Order before the repair is performed.
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10235972Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
- 10219252In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components. The vehicles will be visible and flagged in VMI as OPEN on June 10, 2022
- 10215214In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, is extending the warranty coverage on the fuel filter unit in certain Model Year (MY) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first) due to the following condition: The fuel filter unit might need to be replaced due to minor fuel seepage at the fuel filter flange that could result in fuel odor and/or an activation of the check engine Malfunction Indicator Lamp (MIL). Note that a risk of fire has been ruled out based on the nature of the fuel seepage and the distance to hot components.
- 10205233Mobile phone cotacts are not transferred completely.
- 10205225Headlamps fogged.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10167561Xenon burner inoperative or flickers
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167489Noise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001762 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001192 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001195 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001477 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001492 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001495 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001600 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. P001662 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001700 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft.
- 10167000Surface damage on steering wheel trim
- 10166982During disengagement from D to N and/or from R to N some slight jolting could be experienced.
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10166084Rubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
- 10166083Rubbing noises arise between the covering and cover of the sidebag
- 10166082Noises from area of seat adjuster or cushion frame.
- 10166081Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. If the backrest frame is exposed as a result, the actions must always be performed in order to avoid follow-up repairs.
- 10165849AIRCAP functions excessively
- 10165844Possible minor leakage at described components or oil transfer from assembly plant.
- 10165839Shift quality complaints on TRANSMISSION 722.9 (7G-TRONIC and 7G-TRONIC PLUS)
- 10158329Oil in engine wiring harness
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10136029SENTEX gate operator with Clik Card Remote not compatible with Homelink
Every Mercedes Benz E500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.