2004 Mercedes Benz E500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes Benz › E500 › 2004
These records cover every 2004 Mercedes Benz E500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2004 Mercedes Benz E500. Newest first.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years. The glass sunroof panel may not be properly secured and can detach.
Risk and remedy
Risk
A detached sunroof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous NHTSA recall number 22V-954. MBUSA's number for this recall is 2024120001/2/3.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The glass sunroof panel may not be properly secured and may detach.
Risk and remedy
Risk
A detached sunroof panel may become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the sunroof panel as necessary free of charge. Owner notification letters were mailed February 3, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall expands NHTSA recall number 19V-918. MBUSA's numbers for this recall are 2023010004, 2023010005, and 2023010006.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V918-4126.pdf
Risk and remedy
Risk
A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020040011.
Owner complaints
142 complaints3 involved a crash2 involved a fire3 injuries
What owners report most
Latest complaints
- Fuel/propulsion system
Approximately in March 2026, I started noticing a very strong gasoline odor coming from my 2004 Mercedes-Benz E 500 4-matic with original miles approximately 56,300. The fuel odor always got stronger whenever I would fill up the gas tank. The history on my car is such that it has always been garage…
Approximately in March 2026, I started noticing a very strong gasoline odor coming from my 2004 Mercedes-Benz E 500 4-matic with original miles approximately 56,300. The fuel odor always got stronger whenever I would fill up the gas tank. The history on my car is such that it has always been garage kept. The gasoline odor coming from my car started getting stronger and stronger while in my garage. On Memorial Day 2026 I called HQ, Mercedes Benz and told them about the gas odor coming from my car. After the call ended I decided that the car needed to be towed to the nearest Mercedes Benz service center. I considered that the gas order to be very dangerous so I parked my car in the driveway. Once parked in my driveway, there was no longer a gasoline order in my garage. Now even while parked in my driveway, I could smell gasoline around the rear of my car when I opened the doors the gasoline smell was very strong. All of this happens suddenly and only grew worse within the last four days. The gasoline smell was probably there for a long time but I didn’t notice it since I do not drive the car very often. That should be obvious because there is only approximately 56,300 miles on the car and those are original miles. I called Mercedes-Benz headquarters and requested a tow to the nearest Mercedes-Benz repair shop which is in Tampa Florida. As my car was being placed on the flatbed tow truck gasoline started spilling out onto the bed of the tow truck. That is a very dangerous situation. My car could’ve caught fire if it hit something hard or if I had been in an accident. I read where there is a 15 year extended warranty from year the analysis was actually completed in 2012 by the ODI NHTSA. I believe my car falls under the purview of the extended warranty. I’m reporting this problem because it is very dangerous and there could be other vehicles out there.
- Fuel/propulsion system
I am submitting this complaint regarding a suspected safety-related defect involving the fuel system of my Mercedes-Benz vehicle. I have experienced a persistent gasoline odor originating from the vehicle. The presence of fuel odor is not a normal operating condition and reasonably indicates a…
I am submitting this complaint regarding a suspected safety-related defect involving the fuel system of my Mercedes-Benz vehicle. I have experienced a persistent gasoline odor originating from the vehicle. The presence of fuel odor is not a normal operating condition and reasonably indicates a potential failure involving the fuel tank, fuel lines, or related fuel system components. Fuel vapors present a known fire and explosion hazard and constitute a safety risk to vehicle occupants, surrounding vehicles, and property. This condition was not present prior to the issue and has persisted despite inspection. I reported this concern to Mercedes-Benz USA and referenced that fuel odor and fuel tank-related defects have been documented in other Mercedes-Benz vehicles. During my communication with Mercedes-Benz USA, I was informed that an extended or long-term warranty related to the fuel tank or fuel system had existed but was no longer applicable because the coverage period had expired. I was not made aware of this extended warranty at the time it was active and therefore had no opportunity to seek inspection or repair while coverage was in effect. Mercedes-Benz USA has acknowledged my complaint but has declined to provide corrective action beyond internal review. Given the safety implications of fuel system defects and the potential impact of inadequate disclosure of extended safety-related warranty coverage, I am requesting that NHTSA document this complaint and evaluate whether this condition represents a broader defect trend and whether recall or further investigation is warranted. This complaint is submitted to ensure the issue is formally recorded as a potential fuel system safety defect.
- Unknown or other
Vehicle started smoking and caught fire while I was driving. Pulled over and vehicle erupted in flames. It took firefighters 2 hours to put out that fire.
- Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving 55 MPH, there was an abnormally strong fuel odor inside the vehicle. The contact stated that upon making a stop, he noticed fuel leaking onto the driver's side rear wheel. The vehicle was taken to an independent mechanic…
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving 55 MPH, there was an abnormally strong fuel odor inside the vehicle. The contact stated that upon making a stop, he noticed fuel leaking onto the driver's side rear wheel. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with an unknown recall for the fuel tank. The dealer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.
- Fuel/propulsion system · Service brakes
the car has smelled like gas from the minute i received it. the previous owner told me that mercedes had quoted 5 grand to fix it so i would only put half a tank in at a time. turns out there was a warranty on it but has since expired. why wasn't it fixed for free when the previous owner brought…
the car has smelled like gas from the minute i received it. the previous owner told me that mercedes had quoted 5 grand to fix it so i would only put half a tank in at a time. turns out there was a warranty on it but has since expired. why wasn't it fixed for free when the previous owner brought it? this is very dangerous and can cause an explosion. the warranty should have been fixed rather than quoted and seems very greedy to not disclose that information but instead giving a quote. i have lung and heart problems and this is a definite safety issue that needs to be corrected regardless of the age of the car also brought it to dealership scared and they told me too bad it's been too long. how is a gas leak an ok thing to dismiss?????? i have been trying to get this fixed for years and this is my 2nd attempt for a recall with no response at all
- Service brakes, hydraulic
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving at various speeds, the brake malfunction warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with the SBC hydraulic unit needing to be replaced.…
The contact owns a 2004 Mercedes-Benz E500. The contact stated while driving at various speeds, the brake malfunction warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with the SBC hydraulic unit needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 04V296000 (Service brakes, Hydraulic). The manufacturer had been informed of the failure and referred the contact to the local dealer. The failure mileage was approximately 199,700.
- Fuel/propulsion system · Fuel system, gasoline › Storage › Tank assembly
Vehicle has a recall on replacement of fuel tank. Mercedes benz dealer did not want to honor the recall. When I fill car up with gas it leaks out of the tank and on the ground. Mercedes-benz dealer said I missed the time for the recall. I went to the dealership before the recall ended in 2019 spoke…
Vehicle has a recall on replacement of fuel tank. Mercedes benz dealer did not want to honor the recall. When I fill car up with gas it leaks out of the tank and on the ground. Mercedes-benz dealer said I missed the time for the recall. I went to the dealership before the recall ended in 2019 spoke with the service advisor at the mckinney mercedes-benz dealership and I informed him the car was not drivable due to the braking system failure call the spc hydraulic pump. Turns out that IS also a recall that IS widely known.at that time the car was not drivable and then the pandemic hit so there was no need to take it up there at the time due to covid. Mercedes benz should honor this since this IS a safety issue that could lead to a deadly situation if not addressed. They have been deceptive by marking this IS an extended warranty issue and not a safety recall issue. They pretty much told me since I don't have my car worked on at the dealership, they don't want to help me in this situation. They mentioned had the car been serviced at the dealership and not at the independent shoo that I used I may have had a better chance at them covering the charges for this tank replacement.
- Seat belts
TL* the contact owns a 2004 mercedes benz E500. The contact stated that after releasing the driver's seat, the seat belt warning light illuminated with an audible chime. The contact also stated that rear passenger's seat belt failed latch securely in the buckle. Additionally, the center seat belt…
TL* the contact owns a 2004 mercedes benz E500. The contact stated that after releasing the driver's seat, the seat belt warning light illuminated with an audible chime. The contact also stated that rear passenger's seat belt failed latch securely in the buckle. Additionally, the center seat belt tongue ceased in the buckle. The vehicle was not repaired. The contact was informed that the vehicle was not included in nhtsa campaign number: 03v534000 (seat belts). The failure mileage was 166,000.
- Engine · Fuel system, gasoline
TL* the contact owns a 2004 mercedes-benz E500. while the vehicle was being refueled, the contact became aware of a fuel leak. The contact stated that there was an abnormal odor detected outside of the vehicle. the contact stated that the the instrument cluster was red and the check engine…
TL* the contact owns a 2004 mercedes-benz E500. while the vehicle was being refueled, the contact became aware of a fuel leak. The contact stated that there was an abnormal odor detected outside of the vehicle. the contact stated that the the instrument cluster was red and the check engine warning light was illuminated. The vehicle was taken to mercedes-benz of goldens bridge 321 NY-22, goldens bridge, ny 10526, (914) 232-8122 to be diagnosed. A fuel leak was confirmed however, the vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The failure mileage was 180,000.
- Power train
The problem with my vehicle IS that with its current tcm( transmission control module) in a 722.9 transmission, the conductor plate that holds the sensors in place become defective and creates a problem in which the transmission gets stuck in 2ND gear. This causes a major problem driving on road…
The problem with my vehicle IS that with its current tcm( transmission control module) in a 722.9 transmission, the conductor plate that holds the sensors in place become defective and creates a problem in which the transmission gets stuck in 2ND gear. This causes a major problem driving on road ways that are +45mph because the vehicle cannot drive over 25mph further causing more problems that may actually freeze up the engine causing the car to stop. If the car IS stopped and begins to go again, the rmp's can go very high without any power or motion in the vehicle. This has happened to 2 of my personal friends already with the 722.9 transmission. In particular the conductor plate or valve body was corrupted and caused the vehicle to fail. I am reporting this because the part can fail anytime during operation of the vehicle and IS a safety issue to the driver and others around when this may occur. Many other owners (i've read online) with this 722.9 transmission conductor plate fault IS also frustrated by the fact that not only mercedes-benz doesn't allow for a consumer to buy the part but many warranties are voided with this fault. My vehicle (mercedes-benz E500 2004) also IS only at 56,000 miles on the speedometer. Considering the mileage, this IS a problem that seems to be premature due to the fact that the vehicle has been serviced by a mercedes-benz dealer but has no service for the very commonly faulted part.
- Fuel/propulsion system
Engine stopped while running the car. Had to have a local repair shop replace both sending units and seals/gaskets. I believe this IS a recall already but I paid for it?
- Suspension
Airmatic suspension dropped while driving on the highway. Red light warning flashed that vehicle was low. Tried to raise car but it would not raise. Car was very close to ground and would not raise..began looking up, if other same models as ours have this problem and they do. Read several…
Airmatic suspension dropped while driving on the highway. Red light warning flashed that vehicle was low. Tried to raise car but it would not raise. Car was very close to ground and would not raise..began looking up, if other same models as ours have this problem and they do. Read several consumers compliants/ concerns who also own a mercedes benz they seem to have this similar problem. It's very expensive to fix at a dearlership. Looks like this vehicle may have a problem/defect with their airmatic suspension and it IS very dangerous driving on the highway unknowing that your vehicle IS dropping to ground.this really needs to be investigated to see if there IS a problem with their airmatic suspension before someone gets hurt or killed while driving.
- Suspension
TL* the contact owns a 2004 mercedes-benz E500. While driving 40 mph, the suspension seized and the vehicle pulled to the left. In addition, the 'stop driving/vehicle driving low' warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the suspension…
TL* the contact owns a 2004 mercedes-benz E500. While driving 40 mph, the suspension seized and the vehicle pulled to the left. In addition, the 'stop driving/vehicle driving low' warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the suspension failed. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified. The failure mileage was approximately 104,000.
- Suspension · Unknown or other
"Takata recall" my mercedes benz E500 back air shocks stopped lifting the car when I started it in the morning and the red indicator light want go off unless I stop it will lift up an then goes back down.
- Suspension
TL* the contact owns a 2004 mercedes-benz E500. After starting the vehicle, the suspension air bags failed activate to lift the vehicle. The message "stop car, park too low" remained illuminated. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The local dealer and manufacturer were not notified. The failure mileage was 85,000. *Tt
- Fuel/propulsion system
Strong fuel smell in cabin
- Suspension
Car was at a stop and back end of car went down, stop car too low came on the dashboard
- Service brakes · Suspension
Sbc unit has a limit that IS showing a fault yet brakes seem fine now must fix and all that IS available are remanufactured units.
- Suspension
Red light came on stating that the car was too low
- Fuel/propulsion system
This complaint relates to a prior government investigation and related extension of warranty. The government investigation determined leaks could occur from the gas tank pressure sensor, the outlet of the gas tank filling limiter valve and at the top of the fuel pump. Determined leaks could occur…
This complaint relates to a prior government investigation and related extension of warranty. The government investigation determined leaks could occur from the gas tank pressure sensor, the outlet of the gas tank filling limiter valve and at the top of the fuel pump. Determined leaks could occur from the gas tank pressure sensor, the outlet of the gas tank filling limiter valve and at the top of the fuel pump. as a result, benz extended its warranty to 15 years on gas tank components in 2003-2009 e-class vehicles and 2006-2011 cls-class vehicles. Consistent with the problem, my fuel pump failed last week; the car would not start. I had the car towed to oakland mercedes for service under the warranty. benz was notified and inspected the car last wednesday. the dealer took possession on friday. I have called the service dept many times to learn status of the car. benz tells me the car still has not even been assigned a service advisor. they refuse to give me any information re the status of my car and when it will be repaired. this amounts to a refusal to fulfill their promises given upon the discovery of their faulty fuel tanks.
- Service brakes
While I was driving down the road, the brakes completely failed. There was a sudden 100% pressure loss in the brake pedal. I was less than 20 ft from getting on the highway. Had this happened to me while I was on the highway, I would have met with a tragic accident. This car only has 92,392 miles.…
While I was driving down the road, the brakes completely failed. There was a sudden 100% pressure loss in the brake pedal. I was less than 20 ft from getting on the highway. Had this happened to me while I was on the highway, I would have met with a tragic accident. This car only has 92,392 miles. It IS a 1-owner with all maintenance and services done only by mercedes dealer and authorized repair facilities. The vehicle IS 100% upto date on all repairs and maintenance and there IS absolutely no reason for such failure. upon further investigation, it was found there are other mercedes benz users experiencing the same issue. Not only will I ever buy a mercedes benz again, but I will never ride in a mercedes benz product for the sake of my safety!!! *tr
- Fuel/propulsion system
Strong smell of gasoline
- Service brakes
TL* the contact owns a 2004 mercedes-benz E500. While driving various speeds, the brake warning indicator illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the electronic braking system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 146,000.
- Service brakes
Dealership: first class auto land, 4050 frankford ave philadelphia, pa 19124 first problem: the srs airbag light was on when I first purchased the car the dealership promised to fix it and never did. second problem: the power steering was faulty and the dealership fixed it, but I got a new…
Dealership: first class auto land, 4050 frankford ave philadelphia, pa 19124 first problem: the srs airbag light was on when I first purchased the car the dealership promised to fix it and never did. second problem: the power steering was faulty and the dealership fixed it, but I got a new error on my instrument panel. third problem: after getting the power steering problem fixed a warning light appeared saying warning esp malfunction visit service center. forth problem: I drove to work and got home park the car woke up the next day and my right front front air shock went on me. I called the dealership and the owner refused to repair it, so I went to a an authorized mercedes repair shop and they fixed it, out of pocket I paid $650.00 fifth problem: fifth problem: sbs brake system failed, my whole entire braking IS not working, it was working perfectly and all of a sudden I parked my car to go into work, when I got off from work and started my car a huge red light flashed on my instrument panel, and my breaks would not work, I purchased the car on jan 18TH 2016 the current date IS june 16TH 2016 I had the car less than 6 moths and drove it for 5,000 miles. I have HD video footage of my car getting towed away when the air shocks malfunctioned, I will have HD footage of the towing of my car now that my whole entire braking system IS malfunctioning could someone help!, I'm willing to do an full report on the local news, this dealership must be stopped before someone losses their life, I was fortunate not to lose my life or risk the lives of others thus far.
- Steering · Suspension
While d irving home from work, after stopping for light, when light changed and I proceeded to make a right turn, I suddenly couldn't hardly turn. it took all I had to make turns, then after arriving home my husband noticed the suspension had dropped on the vehicles and was resting on the left…
While d irving home from work, after stopping for light, when light changed and I proceeded to make a right turn, I suddenly couldn't hardly turn. it took all I had to make turns, then after arriving home my husband noticed the suspension had dropped on the vehicles and was resting on the left rear tire. power steering resoviour was empty and when he put some in. It all ran on the ground. v echo lie was in motion.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Fuel Leakage From The Fuel Tank
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and…
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to Engineering Analysis (EA) 13-003 on March 15, 2013, and expanded the scope to all E-Class vehicles through MY 2008.The complainants alleged a strong odor of gasoline fuel both inside and outside of their vehicle, particularly after refilling the fuel tank.Many of the complainants noted that the odor subsided or went away after driving some distance thereby lowering the fuel level in the tank.Other owners reported they would only fill the tank to about three quarters full to avoid the odor altogether.Some complainants alleged fuel leaked from the fuel filter/sender, located on the top of the fuel tank on the driver's side, and collected on top of the tank.There were also allegations that the fuel leaks were associated with an Emissions Recall Campaign (No. 2008020001) conducted by Mercedes-Benz USA, LLC (Mercedes) in 2008 on MY 2003-2006 E-Class and CLS-Class AMG models.The issue in the recall involved small cracks in the pressurized outlet fitting of the fuel filter/sender.AMG vehicles are high performance models that operate at higher fuel pressure and use a different fuel filter/sender and fuel pump than non-AMG models.Information on Recall No. 2008020001 is available from the U.S. Environmental Protection Agency (EPA) website at www.EPA.gov.ODI's investigation found various leak sources that are unrelated to the outlet fitting cited in the EPA recall campaign.Through interviews with complainants, field inspections of complaint vehicles, and the collection and laboratory analysis of failed parts, three identifiable leak sources were found.The component parts and areas of the leaks involve the On-Board Diagnostic fuel tank pressure sensor (located on top of the fuel filter/sender), the outlet of the centrally mounted fuel tank fuel filling limiter valve, and the top of the fuel pump. These areas of leakage are located at the top of the fuel tank in unpressurized parts of the fuel system. When the tank is full, fuel can slowly weep/seep from micro-cracks in these components and may collect in cavities on top of the filter/sender, pump, or tank.Contrary to complainant's allegations that fuel entered the inside of their vehicle under the rear seat bench, neither ODI nor Mercedes found a plausible way for this to occur.The fuel tank is located outside of the passenger compartment, attached to the underside of the vehicle.The service access ports for the fuel filter/sender (driver's side) and fuel pump (passenger's side) are located under the rear seat bench, covered by a steel plate, sealed and bolted to the vehicle floor.When technicians service the fuel filter/sender, which has a regularly scheduled 60,000 mile service interval, and/or the fuel pump, the work is performed from inside the vehicle by working through the access ports.By letter dated September 4, 2014, Mercedes has notified the agency that it will extend the original warranty coverage to 15 years and unlimited mileage on Covered Fuel Tank Components in E-Class vehicles in MY 2003-2009 and CLS-Class vehicles in MY 2006-2011.The covered fuel tank components for the warranty extension include the fuel tank, fuel filter/sender, fuel pump, and all related gaskets/seals and retention rings.ODI is closing this investigation based on the manufacturer's extend warranty of the affected fuel system components and in consideration that the nature of the leaks does not appear to present an un
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009122Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.
- 11008323Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.
- 11008091Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.
- 11007974Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system
- 11007753Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304
- 11005294Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).
- 10248162Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!
- 10235972Enclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
- 10205233Mobile phone cotacts are not transferred completely.
- 10205225Headlamps fogged.
- 10186142Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
- 10186135If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
- 10181124Harsh engagement when changing gear range from P to D or R
- 10181123Harsh engagement when changing gear range from P to D
- 10179951AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
- 10167561Xenon burner inoperative or flickers
- 10167525Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
- 10167489Noise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001762 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001192 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001195 The position of the intake camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001477 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The commanded position cannot be reached. P001492 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The function or the instruction is faulty. P001495 The position of the exhaust camshaft (cylinder bank 1) deviates from the specified value. The mechanical setup is not OK. P001600 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. P001662 The position of the intake camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft. The signal comparison is faulty. P001700 The position of the exhaust camshaft (cylinder bank 1) is implausible in comparison with the position of the crankshaft.
- 10167000Surface damage on steering wheel trim
- 10166982During disengagement from D to N and/or from R to N some slight jolting could be experienced.
- 10166976Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
- 10166975This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.
- 10166103The controls on the partially electric seat adjustment switch stick or are loose or broken.
- 10166092Dynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
- 10166090Possible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4. Seat fore/aft adjustment can only be adjusted for 2 sec with the seat adjustment switch (seat can only be adjusted in longitudinal direction in fits and starts). 5. Function "Collision avoidance when folding down the rear seat backrest" not functioning (seat fails to move forward when the rear seat backrest is folded down).
- 10166084Rubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
- 10166083Rubbing noises arise between the covering and cover of the sidebag
- 10166082Noises from area of seat adjuster or cushion frame.
- 10166081Noise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint. If the backrest frame is exposed as a result, the actions must always be performed in order to avoid follow-up repairs.
- 10165849AIRCAP functions excessively
- 10165844Possible minor leakage at described components or oil transfer from assembly plant.
- 10165839Shift quality complaints on TRANSMISSION 722.9 (7G-TRONIC and 7G-TRONIC PLUS)
- 10158329Oil in engine wiring harness
- 10151959Seat belt extender toothed rack sluggish or makes noises
- 10151948Display of suspension setting in head unit implausible
- 10151924Liftgate intermittently does not open fully
- 10136029SENTEX gate operator with Clik Card Remote not compatible with Homelink
- 10135628iPhone mobile phone: Various complaints after software update to iOS8
- 10135598Engine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
- 10043810Mercedes: airmatic malfunction. Leaking airmatic system and not a faulty compressor.
Every Mercedes Benz E500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.